2 Orbea Warranty - Orbea ORCA AERO OMX Technical Manual

6 | ORBEA

0 2 ORBEA WARRANTY

Our continuous daily effort to provide maximum quality
of our bicycles allows us to offer the following warranty
and coverage conditions:
LEGAL WARRANTY
Orbea offers the original owner of the Orbea bicycle, rigid
fork or OC component a legal warranty of 3 years from the
date of purchase of the items, or the period stipulated as
the legal warranty in the country of purchase.
This warranty covers all Orbea products against manufac-
turing defects and/or lack of compliance and guarantees
the repair or replacement of the defective product at no
cost to the affected customer. Likewise, this warranty also
covers paint, varnish and corrosion defects on all frames
and rigid forks assembled on our bicycles during the pe-
This warranty does not cover in any case damage derived
from inappropriate use, falls or accidents or the lack of
maintenance, as well as the normal wear and tear of con-
sumable parts, such as, by way of example, but without
limitation: seals, bearings, handlebar tape, spokes, tires,
saddles, etc.
For a full description of the coverage conditions and the
legal warranty, please visit:
www.orbea.com/gb-en/warranty/
ORBEA LIFETIME WARRANTY
As a supplement to the legal warranty, Orbea offers the orig-
inal buyer of the bicycle the Orbea lifetime commercial war-
ranty, as long as they have registered their product on the
Orbea website within 30 days of its purchase. This lifetime
warranty covers the frames and rigid forks that we mount
on our bicycles against manufacturing defects and material
conformity issues with no time limitation.
TECHNICAL MANUAL
This warranty extends the original period of coverage
against paint, varnish or corrosion defects on the frames
and rigid forks for one additional year after the end of the
legal warranty period.
Orbea's lifetime commercial warranty only covers frames
and rigid forks, but not OC components.
For a full description of the warranty conditions for the
lifetime warranty, please visit:
www.orbea.com/gb-en/warranty/#orbea-lifetime-warranty
R E GI ST E R YO U R BI CYC L E
tension, you must register your bicycle within 30 days of
its purchase at:
https://www.orbea.com/gb-en/acceso-registro?from=reg-
ister-plate/
01. REGISTER YOUR ACCOUNT
BLUE PAPER ORCA AERO · OMX 2022
02. REGISTER YOUR BARCODE
03. WHERE TO FIND YOUR BARCODE
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ORBEA | 7
WA RR A NTY C LA IM PROC ESS
All warranty claims must be processed through an au-
thorized Orbea dealer, who will perform the initial diag-
nosis and send Orbea or the affected component manu-
facturer all the necessary documentation for a complete
diagnosis of the claim in question. The dealer will inform
the owner about the status of the process and the deci-
sion made on the warranty claim by Orbea or the compo-
nent manufacturer.
We recommend that you always visit the dealer where you
purchased your bicycle to process a warranty claim, or the
dealer you chose during the process of purchasing a bicy-
cle that was delivered directly to your home. If you cannot
visit the original dealer, you can check the list of author-
ized dealers on our website or contact Orbea directly so
we can indicate the dealer you should visit.
www.orbea.com/gb-en/distribuidores/?country
www.orbea.com/gb-en/contacto/
EN