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26 | ORBEA
ORBEA WARRANTY
The constant effort we make every day to produce the
highest quality bicycles enables us to offer the following
warranty and coverage conditions:
LEGAL WARRANTY
Orbea guarantees its products by law for a period of 2
years or whatever has been stipulated as the legal warran-
ty period in the country where the purchase was made, to
the original owner of the bicycle/component.
This warranty covers Orbea products against manufac-
tu-ring defects and/or lack of conformity and guarantees
the repair or replacement of the defective product at no
cost to the affected customer. Likewise, this warranty also
co-vers paint, varnish and corrosion defects on all frames
and rigid forks assembled on our bicycles during the pe-
riod specified in the first paragraph of this warranty.
This warranty does not cover in any case damage derived
from misuse or the lack of maintenance, or from the nor-
mal wear and tear of perishable parts, such as, but not
limited to: seals, bearings, handlebar tape, spokes, hub,
threads, tires, seat, etc.
See the full description of the coverage and the legal
warranty conditions at:
https://www.orbea.com/int-en/warranty-benefits/
ORBEA LIFETIME WARRANTY
As a complement to the legal warranty, Orbea offers the
original buyer of the bicycle, under the condition of ha-
ving registered their bicycle on the Orbea website within a
period of 30 days following its purchase, the Orbea Li-fe-
time Warranty, which covers the frames and rigid forks
we assemble on our bicycles, with no time limit, against
manufacturing defects.
This warranty extends the original period of coverage
against pain, varnish or corrosion defects on our frames
and rigid forks for one additional year after the end of the
legal warranty period.
All manuals and user guides at all-guides.com
TECHNICAL MANUAL
See the full description of the coverage and the Lifetime
Warranty conditions at:
https://www.orbea.com/int-en/warranty-benefits/
REGISTER YOUR BICYCLE
In order to benefit from the extension of the Orbea Life-
ti-me Warranty, register your bike within the first 30 days
of having purchased it at
www.orbea.com
01. REGISTER YOUR ACCOUNT
02. REGISTRATION NUMBER
03. WHERE TO FIND YOUR NUMBER
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1
3
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BLUE PAPER OCCAM CARBON & HYDRO 2020
WARRANTY CLAIM PROCESS
All warranty claim processes must be processed through
an Orbea dealer, who will provide the company with the
necessary documentation for the diagnosis of said claim.
The dealer will inform the customer of the decision made
by Orbea.
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ORBEA | 27
ADDITIONAL INFORMATION
ORBEA participates actively on facebook and Twitter with
our fantastic global community of riders. Looking to find
spots to ride or plan a vacation? Someone will have the
answers:
FACEBOOK
www.facebook.com/OrbeaBicycles
TWITTER
www.twitter.com/Orbea/
YOUTUBE
Visit our Orbea Channel on You Tube for a variety of helpful
setup and tech videos:
www.youtube.com/user/OrbeaBicycles
INSTAGRAM
www.instagram.com/orbeabicycles
ORBEA CONTENT
View and download photos, videos and documents.
content.orbea.com/us-en/
BLOG ORBEA
www.orbea.com/es-es/blog/
YOUR ORBEA DEALER
Our dealers are experts and should be able to assist you
with setting up and maintaining your Orbea bicycle. A
com-plete listing of Orbea dealers and distributors can be
located on our website:
www.orbea.com/us-en/dealers/?country=INT
SUPPORT
For technical questions about Orbea products, write to:
support@orbea.com
For any other question:
orbea@orbea.com
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