Lexmark MX826 User Manual page 290

Troubleshooting
Action
a
Open the scanner cover.
b
Using a damp, soft, lint‑free cloth, wipe the ADF glass and the
ADF glass pad.
c
Close the scanner cover.
d
Scan the document.
Do vertical streaks appear on scanned documents?
Scan job was not successful
Action
Step 1
Check the cable connections.
a
Make sure that the Ethernet or USB cable is securely connected
to the computer and the printer.
b
Resend the scan job.
Is the scan job successful?
Step 2
Check the file you want to scan.
a
Make sure that the file name is not already used in the
destination folder.
b
Make sure that the document or photo you want to scan is not
open in another application.
c
Resend the scan job.
Is the scan job successful?
Step 3
a
Make sure that the Append time stamp or the Overwrite
existing file check box is selected in the destination
configuration settings.
b
Resend the scan job.
Is the scan job successful?
Scanner does not close
Action
Remove obstructions that keep the scanner cover open.
Did the scanner cover close correctly?
Yes No
Contact customer The problem is
support. solved.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Contact
solved. support.
Yes No
The problem is Contact
solved. support.
290
customer
customer