Mitel 6863i Quick Reference Manual page 2

Basic Call Handling
Placing a Call
Lift the handset, press a Line key, or press the
1.
key.
Dial the number from the keypad and press the
2.
Dial key.
Ending a Call
Place the handset on its cradle or press the
Answering a Call
Lift the handset for handset operation or press the Line key or
operation.
Ignoring a Call
Press the key when the phone is ringing to ignore the incoming call and
call directly to voicemail.
Redialing
Press the key once to access a list of recently dialed numbers. Use the
navigation keys to scroll through the entries and press the
number. Press the key twice to call the last dialed number.
Muting
Press the key to mute the handset, headset, or speakerphone.
Holding and Resuming
To place a call on hold, press the
1.
To resume the call, press the
2.
the line where the call is being held.
key.
key for handsfree
key to redial the selected
key when connected to the call.
key again or press the Line key corresponding to
Advanced Call Handling
The 6863i IP phone provides simple and convenient methods for transferring calls.
Call Transferring
Ensure you are on active call with the party you wish to transfer.
1.
Press the
2.
Dial the number of the party to whom you want to transfer the call.
3.
Press the
4.
blind transfer.
OR
Wait until the party has answered and then press the
complete the transfer.
Customization
Adjusting the Volume
Press the
and
(i.e. handset, headset, or speakerphone). Pressing these keys when the phone is idle
adjusts the ringer volume.
Other Features
Using Call History
Press the
1.
Scroll through the list by pressing the
2.
Press the
3.
key or Xfer softkey. This places the current call on hold.
key or Xfer softkey before the receiving party answers to perform a
keys during a call to adjust the volume of the audio device
key to access Call History.
and navigation keys.
key to place a call to the respective entry.
key or Xfer softkey to