Uninstalling Your Scanner - Xerox DocuMate 4440 User Manual

Maintenance
Error Codes
The status light indicates the current state of the scanner. If your scanner experiences hardware
problems, the status light turns red and will flash a specific number of times, pause, and then
repeat the same number of flashes. The number of flashes between pauses indicates the
hardware error code. The LED display will also flash an "E" then the error code number that
matches the status light's blinking pattern.
Descriptions of the most common patterns are listed below. In all cases, you should turn off the
scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and
computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact
Xerox Technical Support if you experience a different blinking pattern.
Error Problem Description
Code
0 Scanner is not connected to
the computer
(The LED does not flash "E"
and the status light remains
blue.)
4 Paper jam
5 Multiple paper feed
6 The scanner's cover is open
7 or 8 The lamp in the scanner
body or lid has
malfunctioned
All An internal part in the
Other scanner may have
Codes malfunctioned

Uninstalling Your Scanner

Use the options in the Windows Control Panel to remove the scanner driver and modules, and any
other software provided with the scanner.
Please leave the scanner's USB cable plugged into the computer while uninstalling the scanner
driver. Unplug the USB cable when directed to do so in the instructions below.
Open the list of installed programs in the Windows Control panel.
User Guide
Solution
A cable may be loose. Check that the scanner's cables are
correctly attached to the computer. If the scanner still does not
connect, re-boot the computer.
Open the ADF cover and remove the jammed page. See
"Clearing Paper Jams" on page 26.
Multiple pages have fed through the scanner at one time.
Open the ADF door and remove the pages from the scanner.
Make sure the pages are not stuck or taped together before
loading them in the ADF. If the problem persists, clean the
double feed detection sensor as described on the previous
section.
The ADF door is not closed all the way. Open the scanner then
close it again. Push down on the lid until it locks into place.
This usually occurs if the power was disconnected during a
scan. Turn the scanner off, then back on again. If the problem
persists, turn off the scanner, re-start the computer, then turn
the scanner on. If the problem continues, and your scanner's
power is plugged into a surge protector or UPS battery backup,
try plugging the scanner power directly into a wall outlet.
Turn off the power to your scanner, then turn it back on. If the
problem persists, re-boot your computer. If the problem still
persists, contact Xerox Technical Support.
® ®
Xerox DocuMate 4440
39