ORTAL Wilderness 25 Series Installation And Operation Manual
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ORTAL Wilderness 25 Series Installation And Operation Manual

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Installation and Operation Manual
Wilderness 25 Series
Wilderness 25 Series Fireplaces:
Wilderness 25H Front Facing
Wilderness 25H Corner (RS/LS)
Wilderness 25H Three Sided
Ortal Installation Manual: Wilderness 25 Series (V1.1)

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Summary of Contents for ORTAL Wilderness 25 Series

  • Page 1 Installation and Operation Manual Wilderness 25 Series Wilderness 25 Series Fireplaces: Wilderness 25H Front Facing Wilderness 25H Corner (RS/LS) Wilderness 25H Three Sided Ortal Installation Manual: Wilderness 25 Series (V1.1)

  • Page 2: General

    WARNING: MATERIAL USAGE All materials and objects used to carry out the installation must be certified/approved or specified by Ortal and are suitable for use. Do NOT install the system with different materials or objects than those approved for installation by Ortal.

  • Page 3: Table Of Contents

    Table of Contents “→” Denotes crucial new or updated information. General 2  Safety Information and Warnings   Product Information     Models Certification   Rating Label   Zero-Clearance Stand-Offs   Installation 8  Prior to Installation   Locate the Fireplace   Fireplace Installation  ...
  • Page 4 Electrical 40  Electrical Requirements     Pairing the Remote and Receiver Wiring Diagrams   Wilderness Firelogs 44  Firelog Installation Warnings   Dark Brown Firelog Setup   Chopped Wood Firelog Setup   Driftwood Firelog Setup   Log Base Position Adjustment   Adjustment Instructions  ...

  • Page 5: Product Information

    For more information on Power Venting, please refer to the Power Vent System Installation and Operation Manual.  Venting is not supplied by Ortal with the fireplace. The fireplace is certified to be used with, and can be obtained from, the ...

  • Page 6: Rating Label

    Make sure the installer leaves your fireplace’s rating label in an area that is easily accessible for you. This information is required for servicing and receiving replacement parts. Wilderness 25 Series Rating Label - Driftwood Wilderness 25 Series Rating Label – Dark Brown/Chopped Wood...

  • Page 7: Zero-Clearance Stand-Offs

    Protective Cover: Attached under the bottom front part of the fireplace to protect the double glass fans during shipping and installation. This cover is present on double glass models only. Screen models do not come with a protective cover. Wilderness 25 Series Front Facing Zero-Clearance Stand-Offs (Isometric View)

  • Page 8: Installation

    Installation Prior to Installation Locate the Fireplace Keep the following factors in mind when selecting a location for the fireplace: Fireplace clearance requirements (review “General Clearances” section on page 15).  Heat release and air intake requirements (review “Heat Release” section on page 16, and “Air Intake Opening” section on ...

  • Page 9: Third Trip To Site: Startup

    In addition, the installer must review and explain the following to the owner:  Safety warnings Fireplace operation  Warranty requirements  Maintenance requirements  Glass is hot during and after operation.   If any questions or concerns arise, owner must contact the local Ortal dealer/installer for support.

  • Page 10: Building Around The Fireplace

    Building Around the Fireplace Building Checklist The following building checklist is a quick reference for a typical Wilderness 25 series fireplace installation. This list is not exhaustive and does not supplement thorough review of the installation manual.  Fireplace Location: Ensure the location allows for min. 40” clearance from viewing area to furniture and other combustibles.

  • Page 11: Framing

    Framing Framing Requirements Fireplace chase may be framed with either combustible (typically wood studs) or non-combustible framing (typically metal studs). Any framing within 10 ” from the top of the fireplace glass (viewing area) must be non-combustible. Any framing after that point may be combustible.

  • Page 12: Framing Dimensions

    Framing Dimensions The following diagrams are for illustrative purposes only. There are multiple approved framing scenarios. A flush application is not the only permitted application. The fireplace may be recessed into the wall. Refer to diagrams and values below and in the following pages for details.
  • Page 13 Wilderness 25 Corner (RS/LS) Series Fireplace Glass Glass Height Length Depth Stand-Off Legs Length Height 25H RS/LS ” ” ” ” ” ” ” Framing A: Height ” B: Length ” C: Depth ” Refer to pipe manufacturer’s Firestop firestop dimensions...
  • Page 14 Wilderness 25 Three Sided (TS) Series Fireplace Glass Glass Height Length Depth Stand-Off Legs Length Height 25H TS ” ” ” ” ” ” ” Framing A: Height ” B: Length ” C: Depth ” Refer to pipe manufacturer’s V: Firestop firestop dimensions...

  • Page 15: General Clearances

    General Clearances Viewing Area Clearance Zone The viewing area clearance zone is an area that extends perpendicular from the fireplace viewing area. The depth of the viewing area clearance zone depends on the combustibility of the material in question. Distance is measured from the fireplace heat barrier. Non-Combustible Materials Must be minimum 12 inches from fireplace viewing area.

  • Page 16: Heat Release

    → Heat Release A heat release is an opening in the fireplace chase that allows the heat inside the chase to passively circulate into an interior room. This heat is generated convectively as the fireplace heats up. It is separate from exhaust heat produced in the combustion chamber of the fireplace.
  • Page 17 Vertical Heat Release: Split Front Vertical Heat Release: Full Side The heat release is oriented vertically and split between the two The heat release is oriented vertically. Entire heat release is sides of the chase. on one side of the fireplace chase. Split Front Vertical Heat Release Full Vertical Heat Release on One Side Sprinkler Clearance to Heat Release...

  • Page 18: Air Intake Opening

    Air Intake Opening An air intake opening must be incorporated into the framing and finish around the fireplace. The air intake opening is essential to maintain cool air flow between the double glass panels by allowing the double glass fans to circulate room air through the glass panels and up into the chase.
  • Page 19 Air Intake for a Platform NOTE: Please refer to the “Chase Floor/Platform” section on page 11 for details on platform construction.

  • Page 20: Mounting A Tv/Artwork

    The decision to install a television above an Ortal fireplace is up to the discretion of the owner. TV and art manufacturers may specify that their product should not be installed on, near or above a heat source. Ortal will not be held liable for any adverse effects on a TV, artwork or other equipment located near the Ortal fireplace.
  • Page 21 Recessed TV/Artwork When the TV is mounted on a wall that recesses over fireplace, the TV must be at least 12 inches from the top of the fireplace glass viewing area. At 12 inches above the fireplace viewing area, maximum possible recess is 5 inches. A deeper recess will interfere with required clearances to venting.

  • Page 22: Access Panel

    Access Panel An access panel is not required (see note below for exception), but it is highly recommended. It allows for access to the fireplace’s gas and electrical components for servicing. NOTE: An access panel at the fireplace is required for fireplaces with a power vent to allow access to the power vent control box for servicing.

  • Page 23: Recessed Ledge Detail

    Recessed Ledge Detail A ledge over the top of a fireplace that is less than 24 inches from the top of the fireplace viewing area must maintain a minimum of 12 inches from the top of the viewing area to the top of the framing . Entire structure must be non-combustible (framing and finish).

  • Page 24: Structural Weight Support

    The following drawing shows a recommended approach to this type of installation. Please note that these drawings are not to scale. All fireplace drawings with correct dimensions are available on the Ortal website.

  • Page 25: Step-By-Step Chase Construction

    Step 2 INSTALL FIREPLACE AND VENTING, RUN GAS AND ELECTRICAL  Install the fireplace and venting. This must be completed by an authorized Ortal dealer (unless otherwise authorized by Ortal with written approval).  Move the gas valve and receiver unit to the designated access panel location. If the fireplace will not have an access panel, keep gas valve and receiver unit directly underneath the fireplace.

  • Page 26: Finishing

    Finishing The following diagrams show various finish applications. Diagrams apply to both combustible and non-combustible finish material. IMPORTANT NOTES: All recessed installations must comply with applicable maximum overhang limit and side wall clearances. See “Maximum  Overhang Depth” and “Clearance to a Side Wall” sections on page 15 for details. No material is permitted to extend past the metal lip surrounding the fireplace viewing area.

  • Page 27: Recessed Installation

    Recessed Installation Diagram applies to both combustible and non-combustible finish material. The finish must maintain at least a ” clearance to the fireplace to both the top and bottom recesses.

  • Page 28: Venting

    Review “Vent Configurations” section on page 29 to determine if your fireplace needs a power vent. ORTAL POWER VENT NOTE: See the Ortal Power Vent Manual for more details on power venting. ENERVEX POWER VENT NOTE: See Ortal’s Enervex RS Power Vent Manual for more details on power venting with an Enervex RS power vent.

  • Page 29: Vent Configurations

    The following sections provide information for calculating vent configuration distances and elbows. For vent configurations that cannot conform to these guidelines, consider Ortal’s Power Vent System, or contact Ortal for assistance. Power Vent information can be found in the Power Vent Installation Manual.
  • Page 30 TERMINATION CAP NOTE: Low Profile Termination Cap and Sconce Termination Cap can negatively impact flame appearance and are not recommended for use with the fireplace. Allowable Maximum Horizontal Runs Wilderness 25 Series V minimum = 3 feet Vertical (V) Max Horizontal (H)

  • Page 31: Vent Restrictor Sizing Guidelines

    Vent Restrictor Sizing Guidelines The restrictor sizing tables in this section determine the recommended restrictor for your vent configuration. These tables show Ortal’s recommendations only. The Environment, gas type and other factors may affect the best restrictor choice. How to use the “Recommended Restrictor” tables: Find the total vertical rise in your vent configuration along the y-axis.

  • Page 32: Vent Termination

    Vent Termination Horizontal Termination Clearance Diagram Location Country Minimum Clearance Description Clearance above grade, veranda, porch, deck, or balcony. US & 12 inches NOTE: On private property where termination is less than 7 feet above a sidewalk, driveway, Canada deck, porch, veranda, or balcony, use of a listed cap shield is suggested. ...
  • Page 33 Covered Alcove: spaces open only on one side and with an overhang Horizontal Termination Clearances Continued: Covered Alcove Application Location Country Minimum Clearance Description Clearance under non-vinyl veranda, porch, deck, balcony, or overhang. NOTE: Termination in a covered alcove space is permitted with the dimensions specified. 1.

  • Page 34: Vertical Termination Clearance Diagram

    Vertical Termination Clearance Diagram NOTE: This chart does not apply to a chimney shroud application. See the “Chimney Shroud” section on the next page for more information. TERMINATION CAP NOTE: A Low Profile Termination Cap can negatively impact flame appearance and is not recommended for use with the fireplace.

  • Page 35: Chimney Shroud

    Chimney Shroud Top Open Keep a minimum 6-inch clearance around the diameter of the cap’s side edge and extending above and below the cap. Sides Open Keep a minimum 6-inch clearance around the diameter of the cap’s side edge, and a minimum 10-inch clearance above the top of the cap.

  • Page 36: Vent Maintenance

     failure to conform to all installation requirements will void the applicable warranty. This appliance must be properly connected to a venting system in accordance with the Ortal’s installation instructions.  Operation of this appliance when not connected to a properly installed and maintained venting system can result in carbon monoxide (CO) poisoning and possibly death.

  • Page 37: Vent Configuration

    Vent Configuration Minimum Vertical Rise: 10 feet (see diagram below)  Maximum Vertical Rise: 40 feet (see diagram below)  Offsets: Two 45˚ offsets may be used directly on the fireplace with up to a 6-foot section between them. The minimum ...

  • Page 38: Gas

    The fireplaces are approved for use with natural gas (NG) or propane (LP) only. No other fuel types are permitted. Gas Pressures Heat Input Inlet Pressure Manifold Orifice Fireplace Series Firelog Burner Gas Type (BTU/hr) Pressure Size* 220-130-220 Natural Gas 11.0 12,613 29,861...

  • Page 39: Gas Conversion

    Gas Conversion For Wilderness 25 series fireplace gas conversion (NG to LP or LP to NG) to be performed in the field, Firelogs for the desired gas type must have been ordered and on site before gas conversion can occur. Firelog installation and gas conversion must be performed only by technicians who have specific authorization by Ortal to change these components.

  • Page 40: Electrical

    Electrical WARNING: Disconnect the power supply before servicing any electrical components. Electrical Requirements A duplex receptacle with two outlets (not included) must be installed in the location where the gas and electrical components will be placed, which must be to the side or back of the fireplace within 36 inches of the pilot (see diagram in “Routing the Gas Line” section on page 38).

  • Page 41: Wiring Diagrams

    Wiring Diagrams The following diagrams show the electrical wiring required for different feature combinations. For wiring diagrams with Ortal or Enervex power vent, refer to the applicable power vent manual. For wiring diagrams with CO shutoff kit, refer to CO Shutoff Kit spec sheet at www.ortalheat.com.
  • Page 42 Wiring Diagram: Double Glass Fireplace with Interior Lighting...
  • Page 43 Home Automation Wiring Diagram Use the following wiring diagram to connect fireplace control a hardwired home automation system. Contacts Options/Operation Ignition: Close contacts 0 (orange) and 2 (brown) simultaneously for 1 second. Fireplace automatically goes to high after ignition. Up Flame: Close contacts 0 (orange) and 1 (red) simultaneously. The contact needs to be closed for 12 seconds to turn the motor from end-stop to end-stop.

  • Page 44: Wilderness Firelogs

    Wilderness Firelogs The Ortal-manufactured Wilderness Firelogs are designed for use in the Wilderness series fireplaces only. No other interior design media options are permitted for Wilderness series fireplaces. The following Firelog sets may be used in the Wilderness 25 series fireplaces:...

  • Page 45: Firelog Installation Warnings

    Firelog Installation Warnings Firelogs are fragile. Handle them gently to prevent damage to their paint or to the fireplace. Arrange firelogs as shown the section below. Do not arrange them in any other way. If firelogs are not installed per installation instructions, flame impingement and improper combustion may occur and result in soot and/or excessive production of carbon monoxide (CO).

  • Page 46: Dark Brown Firelog Setup

    SKUs for Dark Brown Firelogs: Dark Brown Firelog Set, Natural Gas: SKU: MLLBSMD3 Dark Brown Firelog Set, Propane: SKU: GCNLDB45-US The following items are included with the Dark Brown Firelog set for the Wilderness 25 series fireplaces. Items supplied with Dark Brown Firelog set...
  • Page 47 DARK BROWN - STEP 1 (NG): Nickel Strands Use your fingers to separate the nickel strands (supplied 2x20” long) as shown in the image below. It is recommended to cut the nickel strips into 10 equal strips to make it easier to separate them. Left: Nickel strands as supplied | Right: Nickel strands ready to use Place nickel strands on top of the burner holes.
  • Page 48 Arrange firelogs as shown in Steps 2-12. DARK BROWN - STEP 2 DARK BROWN - STEP 3...
  • Page 49 DARK BROWN - STEP 4 The base of log #4 can be adjusted to fit the position shown in pictures above (see “Log Base Position Adjustment” section on page 67 for details). DARK BROWN - STEP 5...
  • Page 50 DARK BROWN - STEP 6 DARK BROWN - STEP 7 The base of log #7 can be adjusted to fit the position shown in pictures above (see “Log Base Position Adjustment” section on page 67 for details).
  • Page 51 DARK BROWN - STEP 8 DARK BROWN - STEP 9...
  • Page 52 DARK BROWN - STEP 10 The base of log #10 can be adjusted to fit the position shown in pictures above (see “Log Base Position Adjustment” section on page 67 for details). DARK BROWN - STEP 11...
  • Page 53 DARK BROWN - STEP 12 DARK BROWN - STEP 13 Add charcoal pieces to the bottom of the firebox. Do not cover any burner holes. Maintain minimum 1-inch clearance around the pilot behind pilot hood. WARNING: For safety and optimal fireplace function, keep 1 inch around the pilot (behind pilot hood) completely clear of any media or debris.

  • Page 54: Chopped Wood Firelog Setup

    SKUs for Chopped Wood Firelogs: Chopped Wood Firelog Set, Natural Gas: SKU: MLLBSMCH Chopped Wood Firelog Set, Propane: SKU: GCNLCW45-US The following items are included with the Chopped Wood Firelog sets for the Wilderness 25 series fireplaces. Items supplied with Chopped Wood Firelog set...
  • Page 55 CHOPPED WOOD - STEP 1: Nickel Strands Use your fingers to separate the nickel strands (supplied 2x20” long) as shown in the image below. It is recommended to cut the nickel strips into 10 equal strips to make it easier to separate them. Left: Nickel strands as supplied | Right: Nickel strands ready to use Place nickel strands on top of the burner holes.
  • Page 56 Arrange firelogs as shown in Steps 2-9. CHOPPED WOOD - STEP 2 CHOPPED WOOD - STEP 3 The base of log #3 can be adjusted to fit the position shown in pictures above (see “Log Base Position Adjustment” section on page 67 for details).
  • Page 57 CHOPPED WOOD - STEP 4 CHOPPED WOOD - STEP 5...
  • Page 58 CHOPPED WOOD - STEP 6 The base of log #6 can be adjusted to fit the position shown in pictures above (see “Log Base Position Adjustment” section on page 67 for details). CHOPPED WOOD - STEP 7...
  • Page 59 CHOPPED WOOD - STEP 8 The base of log #8 can be adjusted to fit the position shown in pictures above (see “Log Base Position Adjustment” section on page 67 for details). CHOPPED WOOD - STEP 9...
  • Page 60 CHOPPED WOOD - STEP 10 Add charcoal pieces to the bottom of the firebox. Do not cover any burner holes. Maintain minimum 1-inch clearance around the pilot behind pilot hood. WARNING: For safety and optimal fireplace function, keep 1 inch around the pilot (behind pilot hood) completely clear of any media or debris.

  • Page 61: Driftwood Firelog Setup

    SKUs for Driftwood Firelogs: Driftwood (70-3) Firelog Set, Natural Gas: SKU: MLLBSLD Driftwood (70-3) Firelog Set, Propane: SKU: GCNLDW70-US The following items are included with the Driftwood (70-3) Firelog sets for the Wilderness 25 series fireplaces. Items supplied with Driftwood (70-3) Firelog set...
  • Page 62 DRIFTWOOD - STEP 1: Nickel Strands Use your fingers to separate the nickel strands (supplied 2x20” long) as shown in the image below. It is recommended to cut the nickel strips into 10 equal strips to make it easier to separate them. Left: Nickel strands as supplied | Right: Nickel strands ready to use Place nickel strands on top of the burner holes.
  • Page 63 Arrange firelogs as shown in Steps 2-8. DRIFTWOOD - STEP 2 DRIFTWOOD - STEP 3 The base of log #3 can be adjusted to fit the position shown in pictures above (see “Log Base Position Adjustment” section on page 67 for details).
  • Page 64 DRIFTWOOD - STEP 4 DRIFTWOOD - STEP 5 The base of log #5 can be adjusted to fit the position shown in pictures above (see “Log Base Position Adjustment” section on page 67 for details).
  • Page 65 DRIFTWOOD - STEP 6 DRIFTWOOD - STEP 7...
  • Page 66 DRIFTWOOD - STEP 8 The base of log #8 can be adjusted to fit the position shown in pictures above (see “Log Base Position Adjustment” section on page 67 for details). DRIFTWOOD - STEP 9 Add charcoal pieces to the bottom of the firebox. Do not cover any burner holes. Maintain minimum 1-inch clearance around the pilot behind pilot hood.

  • Page 67: Log Base Position Adjustment

    Log Base Position Adjustment...

  • Page 68: Adjustment Instructions

    Adjustment Instructions NOTE: The following images are for illustrative purposes only. Instructions show a different model fireplace, but information applies to Wilderness 25 series fireplaces.

  • Page 71: Log Base Aeration

    Log Base Aeration NOTE: The following images are for illustrative purposes only. Instructions show a different model fireplace, but information applies to Wilderness 25 series fireplaces.

  • Page 72: Operation

    Operation WARNING – Read these instructions carefully before lighting the fireplace. Four operation options are available for use with the fireplace: 10-Button Remote Control Handset (default option, always included with the fireplace)  Puck Handset (optional accessory)  Wall Switch (optional accessory) ...

  • Page 73: Puck Handset

    Turning the Fireplace On 1. Press the button until you hear continuous beeping, and a blinking series of lines confirms the start sequence has begun; release buttons. 2. Main gas flows once pilot ignition is confirmed. 3. The system automatically goes into Manual Mode after main burner ignition. NOTE: When pilot ignition is confirmed, motor turns automatically to maximum flame height.

  • Page 74: Operating Instructions

    Operating Instructions Instructions for operating the Puck Handset are shown below. Turning the Fireplace On/Off Firmly press and hold the button until two short beeps confirms the start sequence has begun; release button. OFF: Firmly press the button. Increase/Decrease Flame Height INCREASE: To increase flame height, press and hold button.

  • Page 75: Wall Switch

    Wall Switch Control Option Radio Frequency Power Supply Wall Switch IMPORTANT: For safety/communication purposes, the 10-button handset must be located within 26 feet of the receiver. Operating Instructions Turning the Fireplace On/Off ON: Press and hold the ON-OFF button until two short beeps confirms the start sequence has begun;...

  • Page 76: Myfire App

    To download the MyFire app, search “MyFire” at the Apple App Store or Google Play. Operating Instructions For setup and operating instructions of the MyFire app, see the Homeowner’s Fireplace Operation Manual, or visit the Ortal website or www.myfireapp.com. MyFire Wi-Fi Box The MyFire Wi-Fi router box provides the Wi-Fi connection that allows the MyFire App to operate the fireplace.

  • Page 77: Fireplace Maintenance

    Submerged Parts Do not use the fireplace if any part has been under water, or if you suspect that it may have been under water. The Ortal dealer service technician must inspect and, if necessary, replace any parts of the control system and any gas controls which have been under water.
  • Page 79 © Ortal 2022 Version 1.1, February 2022 SKU: KPMANWILD25V1.1 Ortal USA 8421 Canoga Ave Canoga Park, CA 91304 T: (818) 238-7000 | F: (818) 678-0541 info@ortalheat.com | www.ortalheat.com  ...

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