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Axis Q1932-E PT User Manual

Mount thermal network camera
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AXIS Q1932–E PT Mount Thermal Network Camera
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Summary of Contents for Axis Q1932-E PT

  • Page 1 AXIS Q1932–E PT Mount Thermal Network Camera User Manual...
  • Page 2 This equipment has been designed and tested to fulfill applicable applications. Later version of this document will be posted to the Axis standards for: website, as required. See also the product’s online help, available via •...
  • Page 3 For more information about Support the server report, see the product´s setup pages or contact Axis support. Should you require any technical assistance, please contact your Axis The battery should not be replaced unless required, but if the battery reseller.

  • Page 4: Table Of Contents

    About AXIS Media Control (AMC) ........
  • Page 5 AXIS Q1932–E PT Mount Thermal Network Camera Table of Contents LED Indicators ..........

  • Page 6: Hardware Overview

    AXIS Q1932–E PT Mount Thermal Network Camera Hardware overview Hardware overview For specifications of the hardware components, see Technical specifications on page 48. NOTICE TICE TICE Never remove both the sunshield and the PT Mount bracket. One of them must remain to keep the camera assembly intact.

  • Page 7: How To Access The Product

    If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to discover and assign an IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/support...

  • Page 8: How To Set The Root Password

    How to set the root password To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root Password dialog, which opens when the product is accessed for the first time.
  • Page 9 2. Under Action Buttons, select Show manual trigger button. About the AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See About AXIS Media Control (AMC) on page 10 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.

  • Page 10: About Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 11: Alternative Methods Of Accessing The Video Stream

    AXIS Q1932–E PT Mount Thermal Network Camera About media streams The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: •...
  • Page 12 • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 13: How To Set Up The Product

    How to set up the product How to set up the product The Axis product can be configured by users with administrator or operator rights. To open the product’s setup pages, click Setup in the top right-hand corner of the live view window.

  • Page 14: About Video Settings

    Width and Height fields and click Apply. • When accessing the Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle.

  • Page 15: About Stream Profiles

    Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.

  • Page 16: About Overlays

    AXIS Q1932–E PT Mount Thermal Network Camera About video settings About exposure settings Configure the exposure settings to suit the image quality requirements in relation to temperature variations in the scene. Automatic gain control - This setting is used to automatically adjust the gain to an appropriate range, the weaker the image signal, the stronger the gain.
  • Page 17 An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is first uploaded to the Axis product and then used to provide extra information or to mask a part of the image.

  • Page 18: About Privacy Masks

    6. Click Save. About privacy masks The Privacy Mask List (Video > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled. You can add a new mask, re-size the mask with the mouse, choose a color for the mask, and give the mask a name.

  • Page 19: How To Configure The Live View Window

    Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See About AXIS Media Control (AMC) on page 10.

  • Page 20: About Ptz (Pan Tilt Zoom)

    How to install a PTZ driver This Axis product supports several PTZ devices. Please see www.axis.com for a complete list of supported devices, and to obtain the correct driver. To install a PTZ device you need to install the PTZ driver.

  • Page 21: About The Control Queue

    60 seconds after the last PTZ control command. 2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see About events on page 26). The event will immediately be placed first in the queue except when an administrator is in control.

  • Page 22: About Detectors

    AXIS Q1932–E PT Mount Thermal Network Camera About detectors About detectors About camera tampering Camera Tampering can generate an alarm when the camera is repositioned, or when the lens is covered, spray-painted or severely de-focused. To send an alarm, for example via email, an action rule must be set up.

  • Page 23: About Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...

  • Page 24: Axis Cross Line Detection

    1. Download the application from www.axis.com/applications/ 2. Install the application in the Axis product. 3. To obtain the license key, register the license code (delivered with the product) and the Axis product’s serial number at www.axis.com/applications/register. 4. Install the license key file(s) on the Axis product(s) through the product’s web pages.
  • Page 25 To edit the Cross Line Detection configuration, follow the above procedures. Click Save to retain the changes. Note AXIS Cross Line Detection must either have a status of Idle or Running for the CrossLineDetection option to appear in the drop-down list under Events.

  • Page 26: About Events

    How to set up motion detection and add a network share: 1. Go to Applications to start and configure AXIS Video Motion Detection. See the online help. 2. Go to System Options > Storage and set up the network share. See page 41.

  • Page 27: How To Create Schedules

    Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see About certificates on page 33.
  • Page 28 AXIS Q1932–E PT Mount Thermal Network Camera About events 3. Click OK. To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then select the recurrence from the second drop-down list.

  • Page 29: About Recordings

    Note The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according to the product’s time zone.

  • Page 30: How To Export A Video Clip

    About continuous recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 40. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.

  • Page 31: About Languages

    About languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 32: About System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 33 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.

  • Page 34: Date & Time

    About system options CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802.1X protected network. The Axis product is shipped with several preinstalled CA certificates.

  • Page 35: Network

    IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 36 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6. Open a browser and type http://<IP address> in the Location/Address field. For other methods of assigning the IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/support Note •...
  • Page 37 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 38 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
  • Page 39 To use SNMP v3, HTTPS must be enabled, see HTTPS on page 32. To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see How to reset to factory default settings on page 44. UPnP The Axis product includes support for UPnP .

  • Page 40: Storage

    To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.
  • Page 41 Network share allows you to add network storage such as a NAS (network-attached storage). The NAS shall be dedicated for recordings and data from the Axis products connected to the network. For information about reference NAS devices, go to www.axis.com/products/axis-companion/support-and-documentation Note For NAS recommendations see www.axis.com...

  • Page 42: Ports & Devices

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 43: Support

    System Overview To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items.

  • Page 44: How To Reset To Factory Default Settings

    About system options File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.

  • Page 45: Troubleshooting

    The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

  • Page 46: Symptoms, Possible Causes And Remedial Actions

    Status indicator. 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/support Symptoms, possible causes and remedial actions Problems upgrading the firmware Firmware upgrade failure If the firmware upgrade fails, the product reloads the previous firmware.
  • Page 47 Check in the AMC Control Panel (H.264 tag) that video processing is not set to Decode only key frames. Lower the image resolution. The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. Video and image problems, general Image unsatisfactory Check the video stream and camera settings under Setup >...

  • Page 48: Technical Specifications

    AXIS Q1932–E PT Mount Thermal Network Camera Technical specifications Technical specifications You can find the latest version of the datasheet at www.axis.com LED Indicators Status LED Indication Unlit Connection and normal operation. Green Connection and normal operation. Amber Steady during startup. Flashes during firmware upgrade or reset to factory default.
  • Page 49 AXIS Q1932–E PT Mount Thermal Network Camera Technical specifications • Connecting to an AXIS Video Hosting System service. See page 36. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. • Connecting to AXIS Internet Dynamic DNS Service. See page 36. To connect, press and hold the button for about 3 seconds.
  • Page 50 Heavy network utilization due to poor infrastructure affects the bandwidth. • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.
  • Page 51 User Manual Ver. M4.5 AXIS Q1932–E PT Mount Thermal Network Camera Date: February 2017 © Axis Communications AB, 2014 - 2017 Part No. 59150...

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