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Axis Q1931–E User Manual

Pt mount thermal network camera
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AXIS Q1931–E PT Mount Thermal Network Camera

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Summary of Contents for Axis Q1931–E

  • Page 1: User Manual

    AXIS Q1931–E PT Mount Thermal Network Camera User Manual...
  • Page 2 • Electromagnetic Compatibility (EMC) Directive 2004/108/EC. See Electromagnetic Compatibility (EMC) on page 2 . This manual is intended for administrators and users of the AXIS • Low Voltage (LVD) Directive 2006/95/EC. See Safety on page 3 . Q1931–E PT Mount Thermal Network Camera, and is applicable to •...
  • Page 3 IEC/EN/UL 60950-1. Battery The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions this battery will last for a minimum of five years.

  • Page 4: Table Of Contents

    AXIS Video Motion Detection 2.1 ........
  • Page 5 AXIS Q1931–E PT Mount Thermal Network Camera Table of Contents Connectors ........... .

  • Page 6: Hardware Overview

    AXIS Q1931–E PT Mount Thermal Network Camera Hardware Overview Hardware Overview NOTICE TICE TICE Never remove both the sunshield and the PT Mount bracket. One of them must remain to keep the camera assembly intact. Sunshield RS485/RS422 connector Power connector...

  • Page 7: Led Indicators

    Resetting the product to factory default settings. See page 48. • Connecting to an AXIS Video Hosting System service. See page 41. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. •...

  • Page 8: Access The Product

    Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list. If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to discover and assign an IP address, see the Installation and Management Software CD or the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup...

  • Page 9: The Live View Page

    Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons. Activate the product’s heater with this button. Enable this button from Live View Config > Action Buttons.
  • Page 10 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 11 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.

  • Page 11: Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 12: Alternative Methods Of Accessing The Video Stream

    AXIS Q1931–E PT Mount Thermal Network Camera Media Streams The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: •...
  • Page 13 • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 14: Set Up The Product

    Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. •...

  • Page 15: Video

    Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height fields and click Apply. • The Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle. Image The default image settings can be configured under Video>...

  • Page 16: Stream Profiles

    The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on bandwidth requirements in some cases, but may also have an adverse affect on image quality. The Axis product supports the following H.264 profiles: •...

  • Page 17: Camera Settings

    To select a default stream profile for the Live View page, go to Setup > Live View Config. Camera Settings The Video > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.
  • Page 18 For more information about privacy masks, see Privacy Mask on page 19. To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the maximum image resolution.

  • Page 19: Privacy Mask

    A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Privacy masks cannot be bypassed via the VAPIX® Application Programming Interface (API). The Privacy Mask List, Video > Privacy Mask, shows all the masks that are currently configured in the Axis product and indicates if they are enabled.

  • Page 20: Configure The Live View Page

    Viewer Settings To configure options for the viewer, go to Live View Config > Viewer Settings. • Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. •...
  • Page 21 AXIS Q1931–E PT Mount Thermal Network Camera Configure the Live View Page User Defined Links To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to.

  • Page 22: Ptz (Pan Tilt Zoom)

    AXIS Q1931–E PT Mount Thermal Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Preset Positions A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of the following values: •...

  • Page 23: Advanced

    60 seconds after the last PTZ control command. 2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Events on page 31). The event will immediately be placed first in the queue except when an administrator is in control.
  • Page 24 AXIS Q1931–E PT Mount Thermal Network Camera PTZ (Pan Tilt Zoom) 4. Viewer — Multiple viewers must wait for their turn. The viewer has 60 seconds PTZ control before control is passed on to the next viewer in queue. Note •...

  • Page 25: Detectors

    Motion Detection Parameters on page 25. Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected. Possible actions include uploading images and start recording. For more information, see Setting Up an Action Rule on page 31.
  • Page 26 AXIS Q1931–E PT Mount Thermal Network Camera Detectors Parameter Object Size History Sensitivity Only very large objects trigger An object that appears in Small variations in thermal High level (100%) motion detection. the window triggers motion radiation between object and...

  • Page 27: Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...

  • Page 28: Axis Cross Line Detection

    1. Download the application from www.axis.com/applications/ 2. Install the application in the Axis product. 3. To obtain the license key, register the license code (delivered with the product) and the Axis product’s serial number at www.axis.com/applications/register. 4. Install the license key file(s) on the Axis product(s) through the product’s web pages.

  • Page 29: Axis Video Motion Detection 2.1

    To edit the Cross Line Detection configuration, follow the above procedures. Click Save to retain the changes. Note AXIS Cross Line Detection must either have a status of Idle or Running for the CrossLineDetection option to appear in the drop-down list under Events.
  • Page 30 6. Click Save to retain the changes. Note AXIS Video Motion Detection must either have a status of Idle or Running for the VideoMotionDetection option to appear in the drop-down list under Events. 7. To configure an action rule if the line has been touched and for more information about configuring action rules, see Events .

  • Page 31: Events

    Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
  • Page 32 Events Motion Detection – Trigger the rule when motion is detected. See Motion Detection on page 25. Shock Detected – Trigger the rule when the Axis product detects it has been tilted or hit. See Shock Detection on page 25.

  • Page 33: Add Recipients

    Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see Certificates on page 38.

  • Page 34: Schedules

    AXIS Q1931–E PT Mount Thermal Network Camera Events Schedules Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside office hours. Use one of the predefined schedules or create a new schedule as described below.

  • Page 35: Recording List

    Continuous Recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 44. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.

  • Page 36: Languages

    Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 37: System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 38 Axis product: Server/Client certificates - To authenticate the Axis product. CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802.1X protected network.

  • Page 39: Date & Time

    IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 40 IPv6 Address Configuration If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router. To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.
  • Page 41 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 42 (LAN) from the public network (Internet). Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router.
  • Page 43 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).

  • Page 44: Storage

    To use SNMP v3, HTTPS must be enabled, see . To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see Reset to Factory Default Settings on page 48.
  • Page 45 To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.

  • Page 46: Ports & Devices

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 47: Support

    System Overview To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items.

  • Page 48: Reset To Factory Default Settings

    System Options File Upload Files, for example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.

  • Page 49: Troubleshooting

    To upgrade the product’s firmware: 1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup 2. Go to Setup > System Options > Maintenance in the product’s web pages.

  • Page 50: Symptoms, Possible Causes And Remedial Actions

    Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address Try the installation again.
  • Page 51 Check with your network administrator to see if there is a firewall preventing viewing. Installation of additional Configure the Axis product to use a Java applet for updating video images in your browser. Go to ActiveX component Setup > Live View Config and select Java applet under Default viewer.
  • Page 52 AXIS Q1931–E PT Mount Thermal Network Camera Troubleshooting Video cannot be recorded Check that the SD card is not write protected (that is, read only). SD card cannot be mounted Reformat the SD card and then click Mount. NOTICE TICE TICE Formatting the card will remove all content, including all recordings, from the SD card.

  • Page 53: Technical Specifications

    AXIS Q1931–E PT Mount Thermal Network Camera Technical Specifications Technical Specifications Item Specifications Function/group Camera Models AXIS Q1931-E PT Mount Image sensor Uncooled Micro bolometer 384x288 pixels, pixel size 17 µm Lens 7 mm: f 1.2 FoV horizontal 55°, Vertical 40°...
  • Page 54 Open API for software integration, including the ONVIF specification available at Integration Programming www.onvif.org, as well as VAPIX® and AXIS Camera Application Platform from Axis Interface Communications, specifications available at www.axis.com Support for AXIS Video Hosting System (AVHS) with One-Click Camera connection Intelligent video Video motion detection, cross line detection.
  • Page 55 AXIS Q1931–E PT Mount Thermal Network Camera Technical Specifications Item Specifications Function/group General Casing IP66-rated metal casing (Aluminium) with integrated dehumidifying membrane and a germanium window Color: White NCS S 1002-B Memory 256 MB RAM, 128 MB Flash Power 8-28 V DC, max 11 W 20-24 V AC max 15 VA Power over Ethernet IEEE 802.3af/802.3at Type 1 Class 3, max.
  • Page 56 Technical Specifications Item Specifications Function/group Video AXIS Camera Companion (software included on CD) — Basic surveillance for small management businesses, where video is recorded to edge storage software (not AXIS Camera Station (sold separately) — Fully featured surveillance for medium-sized...

  • Page 57: Performance Considerations

    AXIS Q1931–E PT Mount Thermal Network Camera Technical Specifications TX pair for RS422 and 4-wire RS485 RS485/RS422 TX(B) RS485/RS422 TX(A) Important The recommended maximum cable length is 30 m (98.4 ft). SD Card Slot Supports microSD cards with up to 64 GB of storage. For best recording performance, use a microSDHC or microSDXC card with speed class 10.
  • Page 58 User Manual Ver. M1.10 AXIS Q1931–E PT Mount Thermal Network Camera Date: June 2014 © Axis Communications AB, 2014 Part No. 57352...

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