Axis Q1941-E User Manual
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Axis Q1941-E User Manual

Pt mount thermal network camera
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AXIS Q1941-E PT Mount Thermal Network Camera
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  • Page 1 AXIS Q1941-E PT Mount Thermal Network Camera User Manual...
  • Page 2 This manual is intended for administrators and users of Europe AXIS Q1941-E PT Mount Thermal Network Camera, and is applicable to firmware 6.40 and later. It includes instructions for using and managing This product complies with the applicable CE marking directives the product on your network.
  • Page 3 For information about Axis’ product warranty and thereto related Battery information, go to www.axis.com/warranty/ The Axis product uses a 3.0 V BR2032 lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions Learn more! this battery will last for a minimum of five years.

  • Page 4: Table Of Contents

    About AXIS Media Control (AMC) ........
  • Page 5 AXIS Q1941-E PT Mount Thermal Network Camera Table of Contents Troubleshooting ..........

  • Page 6: Safety Information

    AXIS Q1941-E PT Mount Thermal Network Camera Safety information Safety information Hazard levels DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

  • Page 7: Hardware Overview

    AXIS Q1941-E PT Mount Thermal Network Camera Hardware overview Hardware overview For specifications of the hardware components, see Technical specifications on page 55. NOTICE TICE TICE Never remove both the sunshield and the PT Mount bracket. One of them must remain to keep the camera assembly intact.

  • Page 8: How To Access The Product

    If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to discover and assign an IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup...

  • Page 9: How To Set The Root Password

    How to set the root password To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root Password dialog, which opens when the product is accessed for the first time.
  • Page 10 2. Under Action Buttons, select Show manual trigger button. About the AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See About AXIS Media Control (AMC) on page 12 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.
  • Page 11 AXIS Q1941-E PT Mount Thermal Network Camera How to access the product Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position on the bar to steer the camera view to that position.

  • Page 12: About Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 13: Alternative Methods Of Accessing The Video Stream

    AXIS Q1941-E PT Mount Thermal Network Camera About media streams The AMC Control Panel can be used to configure various video settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: •...
  • Page 14 • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 15: How To Set Up The Product

    How to set up the product How to set up the product The Axis product can be configured by users with administrator or operator rights. To open the product’s setup pages, click Setup in the top right-hand corner of the live view window.

  • Page 16: About Video Settings

    Width and Height fields and click Apply. • When accessing the Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle.
  • Page 17 Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.
  • Page 18 Image details that are important for forensic video analysis, for example faces and license plates, are preserved with enough number of bits. Axis’ Zipstream Technology for H.264 conforms to the H.264 standard and is compatible with third-party clients and VMS solutions that decode H.264 video.

  • Page 19: About Stream Profiles

    ONVIF media profiles from this page. About camera settings The Video > Camera Settings page provides access to advanced image settings for the Axis product. About image appearance To change Image Appearance go to the menus under Setup > Video > Camera Settings.

  • Page 20: About Overlays

    AXIS Q1941-E PT Mount Thermal Network Camera About video settings About Electronic Image Stabilization (EIS) When monitoring an environment that is subject to vibrations such as a train station, or when the camera is mounted on a pole, images may appear unsteady. To automatically improve image stability, select Electronic image stabilization (EIS) from Video &...
  • Page 21 An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is first uploaded to the Axis product and then used to provide extra information or to mask a part of the image.

  • Page 22: About Privacy Masks

    Privacy masks cannot be bypassed using the VAPIX® application programming interface (API). The Privacy Mask List (Video > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.

  • Page 23: How To Configure The Live View Window

    Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See About AXIS Media Control (AMC) on page 12.

  • Page 24: About User-Defined Links

    AXIS Q1941-E PT Mount Thermal Network Camera How to configure the live view window About user-defined links To display user-defined links in the live view window, select the Show custom link option, give the link a name and then enter the URL to link to.

  • Page 25: About Ptz (Pan Tilt Zoom)

    AXIS Q1941-E PT Mount Thermal Network Camera About PTZ (Pan Tilt Zoom) About PTZ (Pan Tilt Zoom) About preset positions A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of the following values: •...

  • Page 26: Advanced

    Mechanical Limits for Moving Video Source • Extended Driver Specific Settings for Video Source For download and installation information about PTZ drivers for your Axis product please visit www.axis.com/techsup/ About advanced PTZ settings Advanced PTZ settings can be configured under PTZ > Advanced > Controls.

  • Page 27: How To Install A Ptz Driver

    60 seconds after the last PTZ control command. 2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see About events on page 31). The event will immediately be placed first in the queue except when an administrator is in control.

  • Page 28: About Detectors

    About motion detection parameters on page 28. Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected. Possible actions include uploading images and start recording. For more information, see How to set up action rules on page 31.
  • Page 29 AXIS Q1941-E PT Mount Thermal Network Camera About detectors Parameter Object Size History Sensitivity Only very large objects trigger An object that appears in Small variations in thermal High level (100%) motion detection. the window triggers motion radiation between object and...

  • Page 30: About Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...

  • Page 31: About Events

    AXIS Q1941-E PT Mount Thermal Network Camera About events About events The event pages allow you to configure your product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
  • Page 32 Motion Detection – Trigger the rule when motion is detected. See About motion detection on page 28. Shock Detection – Trigger the rule when the Axis product detects it has been tilted or hit. See About shock detection on page 28.

  • Page 33: How To Add Recipients

    AXIS Q1941-E PT Mount Thermal Network Camera About events • PTZ Control Preset Position – Go to a preset position. Guard Tour – Start a guard tour. See About guard tours on page 25. • Record Video – Record video to a selected storage.

  • Page 34: How To Create Schedules

    Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see About certificates on page 40.

  • Page 35: How To Set Up Recurrences

    AXIS Q1941-E PT Mount Thermal Network Camera About events To use the schedule in an action rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page. How to set up recurrences Recurrences are used to trigger action rules repeatedly, for example every 5 minutes or every hour.

  • Page 36: About Recordings

    Note The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according to the product’s time zone.

  • Page 37: How To Export A Video Clip

    About continuous recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 47. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.

  • Page 38: About Languages

    About languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 39: About System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 40 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.

  • Page 41: Date & Time

    About system options CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802.1X protected network. The Axis product is shipped with several preinstalled CA certificates.

  • Page 42: Network

    IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 43 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6. Open a browser and type http://<IP address> in the Location/Address field. For other methods of assigning the IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup Note •...
  • Page 44 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 45 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
  • Page 46 Note All AXIS Video MIB traps are enabled when SNMP v1/v2c traps are enabled. It is not possible to turn on or off specific traps. SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.

  • Page 47: Storage

    To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.
  • Page 48 Network share allows you to add network storage such as a NAS (network-attached storage). The NAS shall be dedicated for recordings and data from the Axis products connected to the network. For information about reference NAS devices, go to www.axis.com/products/axis-camera-companion/support-and-documentation Note For NAS recommendations see www.axis.com...

  • Page 49: Ports & Devices

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 50: Support

    System Overview To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items.

  • Page 51: How To Reset To Factory Default Settings

    About system options File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.
  • Page 52 The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
  • Page 53 Axis product. Check all cabling and reinstall the product. Possible IP address conflict The static IP address in the Axis product is used before the DHCP server sets a dynamic address. with another device on the...
  • Page 54 Check in the AMC Control Panel (H.264 tag) that video processing is not set to Decode only key frames. Lower the image resolution. The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. Video and image problems, general Image unsatisfactory Check the video stream and camera settings under Setup >...
  • Page 55 Resetting the product to factory default settings. See page 51. • Connecting to an AXIS Video Hosting System service. See page 43. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. •...
  • Page 56 AXIS Q1941-E PT Mount Thermal Network Camera Technical specifications Power connector 2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.
  • Page 57 AXIS Q1941-E PT Mount Thermal Network Camera Technical specifications • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.
  • Page 58 User Manual Ver. M2.2 AXIS Q1941-E PT Mount Thermal Network Camera Date: November 2016 © Axis Communications AB, 2016 Part No. 1640176...

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