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8.
Health & Safety:
a.
Engineers will only attend to boiler products where it is considered by the engineer that the installation does
not pose a risk to health and safety.
b.
A permanently fixed access ladder must service installations in lofts or attics. Adequate lighting and
permanently fixed flooring must also be available.
c.
Cupboard installations must provide minimum working clearances as detailed in the installation instructions.
Vokèra will not accept responsibility for the removal of cupboards, kitchen units or trims in order to gain access
for repairs.
9.
Warranty does not apply:
a.
If the boiler is removed from its place of installation without our prior consent.
b.
To any defect, damage or breakdown caused by inadequate servicing of the boiler or by deliberate action,
accident, misuse or third party interference including modification or an attempted repair which does not fully
comply with industry standards.
c.
To any defect, damage or breakdown caused by the design, installation and maintenance of the central
heating system.
d.
To de-scaling or other work required as a result of hard water scale deposits or from damage caused by
aggressive water or sludge resulting from corrosion. Indications that such work may be required include a
noisy boiler, cold spots on radiators, sludge in pipes and poor circulation of the central heating system.
e.
If the claim/contact procedure set out in section 6 is not adhered to.
f.
To any other costs or expenses caused by or arising as a result of the breakdown of a Vokèra Boiler.
g.
To any costs incurred during delays in fixing reported faults.
10.
We reserve the right to a charge a callout fee where:
a.
There is no completed "Benchmark" commissioning sheet or equivalent control document present.
b.
There is incomplete or no service record(s) for each and every year the boiler has been installed.
c.
A fault cannot be found.
d.
The breakdown or fault has been caused by an event, which is excluded from the warranty – see section 9.
e.
Failure to cancel an agreed appointment prior to our engineers visit.
f.
The boiler is outside the period of warranty or the conditions of the warranty have not been met.
11.
If we fit replacement parts or replace a boiler it will not extend the period of the warranty. All replaced parts or
boilers will become the property of Vokèra Ltd.
12.
The warranty applies only where a Vokèra boiler has been installed in a domestic dwelling in the United
Kingdom, Northern Ireland or Republic of Ireland, to provide heat and/or hot water to the central heating
system.
13.
Vokèra Ltd warranty is offered in addition to the rights provided to a consumer by law. Details of these rights
can be obtained from a Trading Standards Authority or a Citizen Advice Bureaux.
Contact Us:- Customer Care Centre Tel: 01274 866100 (UK), 056 7755057 (ROI)
UK: Vokèra Ltd, Customer Care, Stubs Beck Lane, West 26 Business Park, Whitehall Road, Cleckheaton,
BD19 4TT
ROI: Vokèra Ltd, Customer Care, West Court, Callan, Co Kilkenny, Ireland , R95 PW40
Email: service@vokera.co.uk (UK), eire-service@vokera.co.uk (ROI)
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