VeriFone VX 680 User Manual page 11

If 'One' is selected the terminal display a screen which lists all the acquirers that the
terminal is configured for. Use the Up and Down arrows in the bottom left-hand
corner of the screen to select the acquirer that you wish to reconcile against and
press the green Enter button.
The terminal will now connect to the acquirer Host system to reconcile the totals.
The Reconciliation report is now complete.
Press the Cancel button to return to the idle screen.
Fig 1: Example Reconciliation Report
Merchant Name
Merchant Address
MID: 123456789012345
24
RECONCILIATION ISSUER TOTALS
12:55:32
VISA
Current DR
CR
Previous DR
CR
MASTERCARD
Current DR
CR
Previous DR
CR
MAESTRO
Current DR
CR
Previous DR
CR
S: 5
Current DR
CR
FROM 0003 TO
0006
Previous DR
CR
FROM 0000 TO
0000
www.firstpaymentmerchantservices.co.uk
28/01/04
23023333
00
2 5.20
0 0.00
0 0.00
0 0.00
1 10.76
0 0.00
0 0.00
0 0.00
0 0.00
1 7.00
0 0.00
0 0.00
RECONCILIATION TOTALS
Diag. Code 70
3 15.96
1 7.00
0 0.00
0 0.00
CONF
CAN
IRM OF
NOT
EN
RE
D
PO
RT
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Reconciliation Report Explained
The following descriptions refer to the Reconciliation report on the previous page.
Report Header: The header of the report will detail your merchant information, Merchant Number, Name and
Address. On the same line as the Merchant ID is an 8 digit number, this is the terminal's TID and can be used as
a means of identifying your terminal whenever you have a query with the bank or Terminal Support desk.
Date and Time: Below the header is the Date and Time the report was completed.
Card Types: The transactions are listed in card type. On this report Visa is first. There are two sections for each
card type, Current and Previous. The Current section will show the transactions that have been completed in the
last session. These are the transactions the Bank will see and will be Reconciling against. The Previous section
will detail the transactions from the previous Reconciliation.
Debits and Credits: For each card type it states the amount of Debits (Sales) and Credits (Refunds) with their
associated values. For Visa there are two sales totalling £5.20 for MasterCard there is one Sale at £10.76 and for
Maestro there is one refund at £7.00.
Reconciliation Totals: Here you can see the cumulative total of Credits and Debits. The numbers 0003 and 0006
refer to the transaction numbers applicable to these transactions. These are printed on the receipt.
Also the code 'S: 5' and 'Diag. Code 70'. These maybe requested by the Bank if a query is raised.
Online Responses: At the end of the report you will see the message 'CANNOT CONFIRM'. This is one of the four
responses that will be printed on every reconciliation report.
– Totals Agree: The terminal and Host have reconciled and all totals are correct.
– Totals Disagree: There is a discrepancy between the totals the terminal has and the totals on the Host
system. The Diag Code of 73 will be on the report to confirm this. It is now necessary to phone the
relevant Reconciliation department and understand where the error has occurred. It is advisable that
you have all receipts at hand.
– Totals Unconfirmed: The terminal was unable to communicate with the Host. Please try again. If failures
continue contact terminal support.
– Cannot Confirm: The terminal cannot gain confirmation from the Host. It will be communicating with
the system however it cannot obtain a correct response. The reason for failure will be shown on the
screen while the terminal is attempting the Reconciliation. You will need to contact terminal support to
rectify the issue.
www.firstpaymentmerchantservices.co.uk
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