Trouble Shooting - Sunrise Medical Sterling SAPPHIRE LS2 Owner's Manual

SYMPTON
Shortened range
Battery pack not charging
or
battery gauge shows empty
after charging
Battery charging current
high
No drive
Motor runs irregularly and/
or noisily
DO NOT ATTEMPT TO OPEN ANY PARTS OF THE SCOOTER CONTROL SYSTEM,
BATTERY PACK, LOOMS, PLUGS OR BATTERY CHARGER.
THE CONTROL SYSTEM IS SAFETY CRITICAL AND THERE ARE NO USER
Iss 1.
Trouble Shooting Guide Trouble Shooting Guide
POSSIBLE CAUSE
Batteries not charged for
long enough
Batteries weak and cannot
hold charge
Battery fault
Charge fault
Charger loom or plug
damaged
Loose connection
No output from wall outlet
Fuse in charger mains plug
blown
Button on battery cover has
popped out
Faulty batteries
Scooter switched on during
charging
Brake-release lever
disengaged
Flat batteries
Scooter not switched on
with key
Charger plugged in
Button on battery pack
popped out
Disconnected loom or plugs
Control system fault
Electrical malfunction
Control system fault
SERVICEABLE PARTS
SOLUTION
Charge batteries for eight
hours or more
Replace battery pack
Replace battery
Replace charger
Contact local mobility
dealer
Check plugs and looms
Try a wall socket in a
different room
Unplug from wall & change
fuse
Switch off and press button
back in
Replace battery/s
Turn Scooter off
Re-engage brake-release
lever
Charge battery pack
Ensure the key is switched
on
Unplug charger
Switch off and press button
back in
Check all plugs & looms
Contact dealer
Contact dealer
Contact dealer
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