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Warranty
Article 1: General warranty
If within one year of the original installation date of a water heater supplied by the
supplier, following verification, and at the sole option of the supplier, an assembly or part
(with exclusion of the tank) proves to be defective or fails to function correctly due to
manufacturing and/or material defects, then the supplier shall repair or replace this
section or part.
Article 2: Tank warranty
If within 3 years of the original installation date of a water heater supplied by the supplier,
following inspection, and at the sole option of the supplier, the glasslined steel tank proves
to be leaking due to rust or corrosion occurring on the water side, then the supplier shall
offer to replace the defective water heater with an entirely new water heater of equivalent
size and quality. The warranty period given on the replacement water heater shall be
equal to the remaining warranty period of the original water heater that was supplied.
Notwithstanding that stated earlier in this article, in the event that unfiltered or softened
water is used, or allowed to stand in the water heater, the warranty shall be reduced to
one year from the original installation date.
Article 3: Conditions for installation and use
The warranty set out in articles 1 and 2 will apply solely under the following conditions:
1.
The water heater is installed under strict adherence to the supplier's installation
instructions for the specific model, and the relevant government and local authority
installation and building codes, rules and regulations in force at the time of
installation.
2.
The water heater remains installed at the original site of installation.
3.
The water heater is used exclusively with drinking water, which at all times can
freely circulate (a separately installed heat exchanger is mandatory for heating saline
water or corrosive water).
4.
The tank is safeguarded against harmful scaling and lime build-up by means of
periodic maintenance.
5.
The water temperatures in the heater do not exceed the maximum setting of the
thermostats, which form a part of the water heater.
6.
The water pressure and/or heat load do not exceed the maximum values stated on
the water heater rating plate.
7.
The water heater is installed in a non-corrosive atmosphere or environment.
8.
The water heater is connected to a protected cold supply arrangement, which is:
approved by the relevant authority; with sufficient capacity for this purpose;
supplying a pressure no greater than the working pressure stated on the water
heater; and where applicable by a likewise approved temperature and pressure relief
valve, fitted in accordance with the supplier's installation instructions applying to the
specific model of water heater, and further in compliance with the government and
local authority installation and building codes, rules and regulations.
9.
The water heater is at all times fitted with cathodic protection. If sacrificial anodes
are used for this, these must be replaced and renewed when, and as soon as, they
are 60% or more consumed. When power anodes are used, it is important to ensure
that they continue to work properly.
Installation, Maintenance and Service part
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