What To Do If Your Appliance Does Not Work - Moulinex i-Coach Touch Manual

WHAT TO DO IF YOUR APPLIANCE DOES NOT WORK

EN EN
PROBLEM
Difficulties when
Unsuitable recipes
making certain recipes
It is not plugged in
The appliance does not
My screen is still black / Your
operate
appliance is in «standby» mode
The switch is in position 0
The appliance is not placed on
a flat surface; the appliance is
not stable
Volume of ingredients is too
large
Excessive vibration
Wrong accessory
The bowl or lid is not
positioned or locked correctly
Loud noise during operation Using the wrong accessory
The splashguard lid is not
Splashguard lid does not fixed
correctly fixed in both lugs of
during operation
the head
The splashguard lid is not
The head could not return on
correctly fixed in both lugs of
its initial position
the head
10
CAUSE SOLUTION
Your recipes—whether
personal or found on the
Internet—may not be suitable
for your appliance and its
accessories (quantities,
cooking times, cooking time,
unsuitable accessories): Before
starting your recipe, ensure
that you are following the
operating instructions in this
instruction manual.
Plug the appliance into a
power socket
Press one of the touch keys
START & STOP
Move the switch to position 1
Place the appliance on a flat
surface.
Reduce the amount of
ingredients / Be sure you are
following carefully instructions
for use mentioned on this
booklet
Check that you are using the
recommended accessory
Check that the bowl or lid
is correctly positioned and
locked in accordance with the
diagrams in the manual
Ensure that you are using
the appropriate attachment
(e.g. do not use the whisk A2
to knead or mix dough). For
more information, refer to
the recommendations in the
recipe and to the operating
instructions in this instruction
manual.
Fix correctly the splashguard
lid in both lugs of the heads
(turn the lid clockwise)
Fix correctly the splashguard
lid in both lugs of the heads
(turn the lid clockwise) and
lower the head
10
PROBLEM
The rotor is blocked. Your
SECU error message ERR 24 appliance has detected an
anomaly
SECU error message ERR 26 Motor overheating
Overtoque caused by big
SECU error message ERR 29 volume of ingredients or speed
too high
Error message head is lifted The head is lifted
SECU error message: lid The splashguard lid is not
missing / accessory missing or correctly fixed or accessories
not correctly assembled are not correctly fixed
Your appliance has a problem
Error message ERR35
with power card
Your appliance has a problem
Error message ERR37
od overspeed
ERR02 / ERR30 Connection problem
The product is not connected
Message display
to WiFi
The product is connecting to
Message display
WiFi
Your product is having trouble
UI-1, UI-3
loading certain data over WiFi
Your appliance is having
UI-2, UI-4, UI-5, UI-6 trouble retrieving certain local
data or WiFi data
11
CAUSE SOLUTION
Empty the bowl. If the
problem persists, contact the
after-sales service
Allow the machine to cool for
30 min and reduce the amount
of food in the bowl.
Reduce the ingredients or
reduce the speed
Lower the head
Install the splashguard lid
correctly or fix correctly the
accessories (blender, mini-
chopper, mini-grinder)
Contact the after-sales service
Contact the after-sales service
Your i-Coach Touch is not able
to communicate over WiFi.
Unplug your appliance and
plug it back in. If the problem
persists, contact your after-
sales service centre.
Check your WiFi network or
unplug your appliance, the
plug it back in. If the problem
persists, contact your after-
sales service centre.
Wait for the logo to be
displayed before access to
recipes
If the problem is recurring,
your WiFi signal may be
too weak. Try moving your
appliance closer to your router
or install a WiFi extender close
to your product to improve the
quality of the WiFi signal.
If your appliance is not
connected, try connecting
it and initiating data
synchronisation. If your
appliance is connected, try to
improve the signal quality (see
cell above)
11
EN EN