Service Contact Info - dbx DriveRack 240 User Manual

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DriveRack
Introduction
• dbx Compression/Limiting
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• Multi-level Security System
• Patented dbx TYPE IV Conversion System
® Analog to Digital
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• PC DriveWare Interface
• Remote Switch Closure Interface
By including every form of processing necessary to drive the signal from the mixer to the power
amp, the 240/241 DriveRack™ allows you to eliminate all other processing devices that are nor-
mally found in large and cumbersome traditional drive rack systems of the past.
The 240/241 DriveRack™ Loud Speaker Management System includes two balanced XLR and
Euroblock inputs, as well as four balanced XLR and Euroblock output connectors, which can
be routed for any configuration. The 241 DriveRack™ features the identical processing power
of the 240 DriveRack, but only offers limited editing functionality from the front panel.

0.2 Service Contact Info

If you require technical support, contact dbx Customer Service. Be prepared to accurately
describe the problem. Know the serial number of your unit - this is printed on a sticker attached
to the top panel. If you have not already taken the time to fill out your warranty registration
card and send it in, please do so now.
Before you return a product to the factory for service, we recommend you refer to the manu-
al. Make sure you have correctly followed installation steps and operation procedures. If you
are still unable to solve a problem, contact our Customer Service Department at (801) 568-7660
for consultation. If you need to return a product to the factory for service, you MUST contact
Customer Service to obtain a Return Authorization Number.
No returned products will be accepted at the factory without a Return Authorization Number.
Please refer to the Warranty information on the following page, which extends to the first end-
user. After expiration of the warranty, a reasonable charge will be made for parts, labor, and
packing if you choose to use the factory service facility. In all cases, you are responsible for
transportation charges to the factory. dbx will pay return shipping if the unit is still under war-
ranty.
Use the original packing material if it is available. Mark the package with the name of the ship-
per and with these words in red: DELICATE INSTRUMENT, FRAGILE! Insure the package prop-
erly. Ship prepaid, not collect. Do not ship parcel post.
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DriveRack™ User Manual
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