Service Contact Info - dbx DriveRack 260 User Manual

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DriveRack
Introduction
In addition to the amazing menu of processors available, the 260 also affords you the luxury of
utilizing dbx Zone-Controller series wall-mounted control panels that will allow you to remote-
ly control various parameters of the 260. The ZC-1 offers remote programmable Volume con-
trol to any installation using the DriveRack™ 260. The ZC-2 provides programmable Volume
and Mute control. Both the ZC-1 and ZC-2 can be programmed for up to six outputs of the
DriveRack™ 260. The ZC-3 allows Program Selection on the 260. The ZC-4 also offers Program
Selection via Contact Closure inputs for Room Combining applications. Up to six Zone
Controllers can be used with a single DriveRack™ 260, and can either be wired in series or par-
allel. The ZC-BOB was created to accommodate "home-run" or parallel wiring to the unit. With
a maximum length of 5,000 ft., the Zone Controllers offer a simple way to create a simple yet
elegant solution to many installation applications.
ZC-BOB ZC-1
ZC-2 ZC-3
ZC-4

0.2 Service Contact Info

If you require technical support, contact dbx Customer Service. Be prepared to accurately
describe the problem. Know the serial number of your unit - this is printed on a sticker attached
to the top panel. If you have not already taken the time to fill out your warranty registration
card and send it in, please do so now.
Before you return a product to the factory for service, we recommend you refer to the manu-
al. Make sure you have correctly followed installation steps and operation procedures. If you
are still unable to solve a problem, contact our Customer Service Department at (801) 568-7660
for consultation. If you need to return a product to the factory for service, you MUST contact
Customer Service to obtain a Return Authorization Number.
No returned products will be accepted at the factory without a Return Authorization Number.
Please refer to the Warranty information on the following page, which extends to the first end-
user. After expiration of the warranty, a reasonable charge will be made for parts, labor, and
packing if you choose to use the factory service facility. In all cases, you are responsible for
transportation charges to the factory. dbx will pay return shipping if the unit is still under war-
ranty.
Use the original packing material if it is available. Mark the package with the name of the ship-
per and with these words in red: DELICATE INSTRUMENT, FRAGILE! Insure the package prop-
erly. Ship prepaid, not collect. Do not ship parcel post.
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DriveRack™ User Manual iii