Warranty Policy - Ricoh R02010 Operating Manual

Warranty Policy

All our cameras purchased through authorized bona fide photographic distribution channels
are guaranteed against defects of material or workmanship for a period of twelve months from
the date of your purchase. Service will be rendered, and defective parts will be replaced without
cost to you within that period, provided the camera does not show evidence of impact, sand
or liquid damage, mishandling, tampering, battery or chemical corrosion, operation contrary to
operating instructions, or modification by an unauthorized repair shop. The manufacturer or its
authorized representatives shall not be liable for any repair or alterations except those made
with its written consent and shall not be liable for damages from delay or loss of use or from
other indirect or consequential damages of any kind, whether caused by defective material or
workmanship or otherwise; and it is expressly agreed that the liability of the manufacturer or its
representatives under all guarantees or warranties, whether expressed or implied, is strictly lim-
ited to the replacement of parts as hereinbefore provided. No refunds will be made on repairs
by non-authorized service facilities.
Procedure During 12-month Warranty Period
Any camera which proves defective during the 12-month warranty period should be returned
to the dealer from whom you purchased the camera or to the manufacturer. If there are no
representatives of the manufacturer in your country, send the camera to the manufacturer, with
postage prepaid. In this case, it will take a considerable length of time before the camera can
be returned to you owing to the complicated customs procedures required. If the camera is
covered by warranty, repairs will be made and parts replaced free of charge, and the camera
will be returned to you upon completion of servicing. If the camera is not covered by warranty,
regular charges of the manufacturer or of its representatives will apply. Shipping charges are
to be borne by the owner. If your camera was purchased outside of the country where you
wish to have it serviced during the warranty period, regular handling and servicing fees may
be charged by the manufacturer's representatives in that country. Notwithstanding this, your
camera returned to the manufacturer will be serviced free of charge according to this procedure
and warranty policy. In any case, however, shipping charges and customs clearance fees to be
borne by the sender. To prove the date of your purchase when required, please keep the receipt
or bills covering the purchase of your camera for at least a year. Before sending your camera for
servicing, please make sure that you are sending it to the manufacturer's authorized represen-
tatives or their approved repair shops, unless you are sending it directly to the manufacturer.
Always obtain a quotation for the service charge, and only after you accept the quoted service
charge, instruct the service station to proceed with the servicing.
• This warranty policy does not affect the customer's statutory rights.
• The local warranty policies available from our distributors in some countries can
supersede this warranty policy. Therefore, we recommend that you review the
warranty card supplied with your product at the time of purchase, or contact
our distributor in your country for more information and to receive a copy of
the warranty policy.
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