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en Troubleshooting
27.4 Cleaning
Question
How can I clean the hob?
27.5 Home network
Question
Why can I not connect the
hob to the WiFi after the
WPS button has been
pressed on the router?
Why is my mobile device
not logging into the Home
Connect network?
28 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord of this appliance is damaged, it
▶
must be replaced with a special connection cable,
which is available from the manufacturer or his Cus-
tomer Service.
28.2 Information on the display panel
Fault
The hob cannot be
switched on.
The touchscreen dis-
play is not respond-
ing or has frozen.
30
Answer
¡ You can achieve the best results by using special glass-ceramic cleaning
products. Do not use harsh or abrasive cleaning products, dishwater detergent
(concentrated) or scouring pads.
You can find more information about this under
→ "Cleaning and servicing", Page 27.
Answer
¡ Press the WPS button on the router within 2 minutes after selecting the connect
automatically option.
Once this time has elapsed, start the connection set-up again. If the problems per-
sist, restore the appliance to the factory settings.
You can find out how to do this in the "Basic settings" section → Page 23.
¡ Connect to the Home Connect SSID and the Home Connect key.
Ensure that all characters have been entered correctly and attention has been
paid to upper-case and lower-case letters.
Cause and troubleshooting
The power supply has been disconnected.
Use other electrical appliances to check whether there has been a power failure.
▶
The appliance has not been connected as shown in the circuit diagram.
Connect the appliance in accordance with the circuit diagram.
▶
Electronics fault
If you are unable to rectify the fault, inform the technical after-sales service.
▶
The control panel is wet or an object is covering it.
Dry the control panel or remove the object.
▶
28.1 Warnings
If a problem occurs, instructions, warnings or error
messages are shown automatically on the display.
To eliminate the problem, follow the instructions on the
touch display. If required, contact customer service and
specify the exact fault code.
Notes
¡ If an error occurs, the appliance does not switch to
standby mode.
¡ In order to protect the appliance's electronic parts
from overheating or surge currents, the hob may
temporarily reduce the power level.
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