Printing Problems - Brother P950NW User Manual

Troubleshooting

Printing Problems

Problem
The machine does not print.
A printing error is received.
I want to cancel the current printing
job.
The label did not print.
The label is not printed correctly.
The ink ribbon is separated from the
ink roller.
The machine stops while printing a
label.
The label did not get cut
automatically.
A tape jam error cannot be cleared
despite following the troubleshooting
steps.
Solution
Check that the interface cable is connected correctly, the tape cassette is
installed correctly, and the tape compartment cover is closed.
Make sure that the machine is on, and then briefly press the
on the front of the machine.
 Check that text has been entered and that the tape cassette is installed
correctly with sufficient tape remaining.
 If the tape is bent, cut off the bent section and thread the tape through the
exit slot.
 If the tape is jammed, remove the tape cassette, and then pull out the
jammed tape and cut it. Check that the end of the tape passes through the
guide before reinstalling the tape cassette.
 Remove the tape cassette and reinstall it, pressing it firmly until it locks into
place.
 If the print head is dirty, clean it with a dry cotton swab (see Cleaning the
Print Head and Head Roller on page 153) or optional print head cleaning
cassette (TZe-CL6).
If the ink ribbon is broken, replace the tape cassette. If not, leave the tape uncut
and remove the tape cassette, then wind the loose ink ribbon onto the spool as
shown in the figure.
1 Spool
 Replace the tape cassette if striped tape is visible, as this indicates that you
have reached the end of the tape.
 Connect the AC adapter directly to the machine, or charge the rechargeable
Li-ion battery.
Check the Cut Option setting. For more information, see Cutting Options
on page 14 or page 19.
Alternatively, when using the tape cassette, press the
feed and cut the tape.
Contact Brother customer service.
(Power) button
1
(Feed&Cut) button to
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18
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