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JUNE 2002
KV1002A
KV1004A
KV1022A
KV1024A
KV1042A
Customer Support Information:
KV1044A
FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746.
Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018
World-Wide Web: www.blackbox.com • E-mail: info@blackbox.com
© Copyright 2002. Black Box Corporation. All rights reserved.
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Table of Contents
Related Manuals for Black Box ServSwitch Wizard DVI KV1002A
Summary of Contents for Black Box ServSwitch Wizard DVI KV1002A
- Page 1 KV1044A FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746. Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • E-mail: info@blackbox.com © Copyright 2002. Black Box Corporation. All rights reserved.
- Page 2 ServSwitch system that’s just right for you. The ServSwitch ™ family from Black Box—the one-stop answer for all your KVM- switching needs! This manual will tell you all about your new ServSwitch™ Wizard DVI, including how to install, operate, and troubleshoot it. For an introduction to the ServSwitch Wizard DVI, see Chapter 2.
- Page 3 TRADEMARKS USED IN THIS MANUAL BLACK BOX and the logo are registered trademarks, and ServSwitch, ServSwitch Wizard, and ServSwitch Wizard DVI are trademarks, of Black Box Corporation. Apple and Macintosh are registered trademarks of Apple Computer, Inc. Compaq and Alpha are registered trademarks of Compaq Computer Corporation.
- Page 4 FCC/IC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is...
- Page 5 SERVSWITCH™ WIZARD DVI EUROPEAN UNION DECLARATION OF CONFORMITY This equipment has been tested and found to comply with the limits for a class A computing device in accordance with the specifications in the European standard EN55022. These limits are designed to provide reasonable protection against harmful interference.
- Page 6 NOM STATEMENT NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
- Page 7 SERVSWITCH™ WIZARD DVI 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
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Page 8: Table Of Contents
TABLE OF CONTENTS Contents Chapter Page 1. Specifications ..................... 9 2. Introduction ..................... 12 2.1 Features and Benefits ............... 12 2.2 The Complete Package ..............14 2.3 The ServSwitch Wizard DVI Illustrated ........... 15 2.4 Safety Concerns ................. 17 3. Installation ....................18 3.1 What You Will Need ................ - Page 9 5.13 Upgrading the Wizard DVI’s Firmware ......... 51 6. Troubleshooting ..................54 6.1 Things to Try ..................54 6.2 Calling Black Box ................56 6.3 Shipping and Packaging ..............56 Appendix: Cable Guidelines ................57 A.1 Cabling from the Keyboard, Monitor, and Mouse to the Wizard DVI ..................
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Page 10: Specifications
CHAPTER 1: Specifications 1. Specifications Compliance: CE (EN55022 Class A); FCC Part 15 Subpart B Class A, IC Class/classe A Standards: Supports DDC2B signaling Interfaces: Video: Single-link DVI (Digital Visual Interface); Keyboard and mouse: IBM PS/2 compatible; with appropriate adapters, also supports CPUs with EIA/TIA RS-232 mouse ports;... - Page 11 SERVSWITCH™ WIZARD DVI Keyboard commands; User Controls: Mouse-click functions; (1) Front-mounted pushbutton for channel change and configuration mode; (1) Bottom-mounted 8-position DIP switch for bootup autoswitching, reset, and firmware upgrade; Optional Remote-Control Module for channel change; Optional serial commands for channel change and multi- chassis synchronization Indicator: (1) Front-mounted 7-segment status display...
- Page 12 CHAPTER 1: Specifications Steel, aluminum, and plastic Enclosure: Power: KV1002A, KV1004A: Either: 5 VDC at up to 1 A from the keyboard interfaces of the attached computers; or From a utility-power (mains) outlet, through a detachable power cord and IEC 320 male inlet, to the external transformer of optional power supply PS649: Input: 100 to 240 VAC at 50 to 60 Hz;...
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Page 13: Introduction
SERVSWITCH™ WIZARD DVI 2. Introduction The ServSwitch™ Wizard DVI is a high-performance keyboard-, monitor-, and mouse-sharing device that supports a wide range of IBM ® PC compatible hardware and software platforms, including some high-end IBM PS/2 ® compatible computers (IBM RS/6000 ®... - Page 14 CHAPTER 2: Introduction • Continuous keyboard and mouse emulation on all ports ensures problem-free computer bootup. And because all ports are active simultaneously, all attached CPUs can be booted at the same time. • Automatically detects attached hardware. • The Dual- and Quad-Head models come with a power supply, but the Single- Head models can usually draw all the power they need from the attached CPUs.
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Page 15: The Complete Package
SERVSWITCH™ WIZARD DVI • Includes screen-blank, autoscan, and variable-hotkey options. • Front-panel 7-segment LED shows you how the Wizard DVI is operating. • Metal enclosure for good shielding and video quality. 2.2 The Complete Package The only other thing that comes with the Single-Head (KV1002A and KV1004A) models of the ServSwitch Wizard DVI is a users’... -
Page 16: The Servswitch Wizard Dvi Illustrated
CHAPTER 2: Introduction 2.3 The ServSwitch Wizard DVI Illustrated Button for Display shows changing status and channels and mouse/keyboard entering data activity configuration mode Figure 2-1. The ServSwitch Wizard DVI’s front panel. (The front panel of a Single-Head model is shown here; the other versions are very similar but taller.) Connector Expansion port for... - Page 17 SERVSWITCH™ WIZARD DVI Control Control-port CPU-port video CPU ports 1 through 4 (ports 3 and 4 port monitor connectors (blue) are present on 4-port model only) connectors Expansion port for RCM, RS-232 control, synchroni- zation, and firmware upgrades Connector for Control-port Control-port CPU-port mouse...
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Page 18: Safety Concerns
CHAPTER 2: Introduction 2.4 Safety Concerns As you prepare to install the ServSwitch Wizard DVI, please keep these things in mind: • The Wizard DVI is for use in dry, oil-free indoor environments only. • Do not attempt to fix the Wizard DVI yourself. •... -
Page 19: Installation
SERVSWITCH™ WIZARD DVI 3. Installation 3.1 What You Will Need You’ll need these things before you can install your ServSwitch Wizard DVI: • Cables to connect the ServSwitch Wizard DVI to the keyboard, video, and mouse ports of each of your computers. (You don’t need to connect mouse cabling to a CPU if you’re not using a mouse with that CPU.) If you’ll be installing cascaded or synchronized Wizard DVIs, you’ll also need cables to interconnect the Wizard DVIs. -
Page 20: Placement
CPUs with more than eight DVI outputs, but the cabling would be complicated. If you need to switch between large numbers of computers with large numbers of multiple video outputs, please call Black Box Technical Support to discuss your application. -
Page 21: Systems With A Single Wizard Dvi
Some high-end DVI monitors and DVI video cards have proprietary connectors. If you want to connect such a monitor or video card to your Wizard DVI system, please call Black Box Technical Support. At the time of this writing, it is not possible to convert DVI video for display on an analog monitor or vice versa. - Page 22 CHAPTER 3: Installation User-station monitor ServSwitch Wizard DVI User-station keyboard EHN450 and mouse Figure 3-1. System using one Single-Head ServSwitch Wizard DVI (KV1004A shown). Quad-Head ServSwitch DVI EHN470 User-station monitors User-station keyboard and mouse Figure 3-2. System using one Quad-Head ServSwitch Wizard DVI (KV1044A shown).
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Page 23: Cascaded Wizard Dvi Systems For More Than Four Cpus
SERVSWITCH™ WIZARD DVI 3.3.2 C DVI S ASCADED IZARD YSTEMS FOR Multiple ServSwitch Wizard DVIs can be cascaded (connected together in a one-to- many scheme) in order to increase the maximum number of available CPU ports in your KVM-switching system. (Note that each Wizard DVI in a cascade must be powered through a power supply and not from the keyboard interface.) This can be particularly useful where clusters of computers are located some distance from each other, because each Wizard DVI acts as a kind of signal booster or repeater... - Page 24 CHAPTER 3: Installation Figure 3-3 features a complete cascaded Single-Head Wizard DVI system. For clarity, only one attached CPU is pictured for each chassis. In a Dual-Head or Quad-Head system, there would be extra DVI extension cables between the two chassis.
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Page 25: Synchronized Wizard Dvi Systems For Cpus With Up To
SERVSWITCH™ WIZARD DVI 3.3.3 S DVI S DVI O YNCHRONIZED IZARD YSTEMS FOR S WITH UP TO IGHT UTPUTS OR WITH NALOG IDEO UTPUTS The Quad-Head ServSwitch Wizard DVI is able to support CPUs with as many as four DVI video outputs. If you need to switch CPUs with between five and eight DVI outputs, or if you need to switch CPUs with both DVI and analog video outputs, you can attach these CPUs to a Wizard DVI that’s “synchronized”... - Page 26 Wizard switches can handle, you’ll need to use pass-through, multi- drop, or preferably one-to-many DB15 cabling to synchronize three or more Wizard switches; call Black Box Tech Support to discuss your application.) Connect each computer CPU to the synchronized Wizard DVI system. First run cabling from the CPU’s keyboard, mouse, and video ports to the matching...
- Page 27 SERVSWITCH™ WIZARD DVI Additional synchronized EHN470 ServSwitch (keyboard Wizard DVI and mouse strands not connected) Synchronization cable (DB15 RS-232 extension cable) Second set of user-station monitors EHN470 Master ServSwitch Wizard DVI CPUs with eight video outputs First set of user-station User-station EHN470 monitors...
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Page 28: Servswitch Dvi Kvm Cables
CHAPTER 3: Installation 3.3.4 S DVI KVM C WITCH ABLES The ServSwitch DVI KVM Cables are designed to connect a DVI switch to a CPU or another switch. They’re built to the special three- or four-in-one design shown in Figure 3-5. The central coaxial video strand(s) of each cable are molded to the keyboard and mouse strands on either side. -
Page 29: Powering The Wizard Dvi
SERVSWITCH™ WIZARD DVI 3.4 Powering the Wizard DVI Once you’ve installed your ServSwitch Wizard DVI system and attached your equipment to it, you need to apply power to each Wizard DVI. Dual-Head and Quad-Head Wizard DVI models are demanding enough that they always need to be powered with their included external power supply. -
Page 30: Configuration
CHAPTER 4: Configuration 4. Configuration To configure your ServSwitch Wizard DVI system, you’ll first need to configure the attached PCs, as directed in Section 4.1, then the Wizard DVI itself, as directed in the rest of this chapter. NOTE Throughout the rest of this manual, the [Enter] designation refers to the main “enter”... -
Page 31: Entering Configuration Mode
SERVSWITCH™ WIZARD DVI If your video cards are advanced enough that they will all provide video even if they don’t see a monitor when the CPU is powered up, you might want to turn the Wizard DVI’s bootup autoswitching feature off. To do this, move position 1 of the 8-position DIP switch on the bottom of the Wizard DVI to the OFF setting. -
Page 32: Setting The Screen-Saver Timeout
CHAPTER 4: Configuration 4.2.3 S ETTING THE CREEN AVER IMEOUT The ServSwitch Wizard DVI has a programmable screen-saver function that will blank the display on the shared monitor(s) after a certain time elapses with no activity on the shared keyboard or mouse. The Wizard DVI’s front-panel display will flash while the Wizard DVI is in screen- saver mode. -
Page 33: Autoscanning: Setting The Scan Mode And Pause Time
SERVSWITCH™ WIZARD DVI 4.2.4 A UTOSCANNING ETTING THE ODE AND AUSE The ServSwitch Wizard DVI begins autoscanning its CPU channels (that is, briefly displaying each channel’s video in turn) when you type in the hotkey sequence followed by the letter “A” (see Section 5.5). By default, the Wizard DVI only scans those channels that have a powered-up computer or cascaded switch connected to them. - Page 34 CHAPTER 4: Configuration While autoscanning, the Wizard DVI will pause at each channel to display that channel’s video signal for the duration of the currently selected autoscan-pause time: During autoscan, the Wizard DVI pauses at each channel for 2 seconds (default) 5 seconds 7 seconds...
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Page 35: Enforcing Mouse Speed
SERVSWITCH™ WIZARD DVI 4.2.5 E NFORCING OUSE PEED In its factory-default state, the ServSwitch Wizard DVI allows each CPU to handle mouse communication any way the CPU wants to. However, some CPUs with certain rare combinations of operating systems, mice, and mouse drivers can be abnormally sensitive to small timing changes in mouse communication. -
Page 36: Setting Mouse-Mode Reporting And Enabling/Disabling Mouse Switching
CHAPTER 4: Configuration 4.2.6 S ETTING OUSE EPORTING AND NABLING ISABLING OUSE WITCHING In the ServSwitch Wizard DVI’s factory-default state, you can use a three-button PS/2 mouse or an IntelliMouse to cycle through the Wizard DVI’s CPU channels. To switch to the next channel, simply hold down the center or “wheel” button on the mouse, then press its left button. -
Page 37: Choosing Active Ports Or All Ports For Keyboard-Tab And Mouse Switching
SERVSWITCH™ WIZARD DVI 4.2.7 C HOOSING CTIVE ORTS OR ORTS FOR EYBOARD AB AND OUSE WITCHING In the ServSwitch Wizard DVI’s factory-default state, when you “cycle through” the CPU ports on the Wizard DVI by pressing {Hotkeys} + [Tab], or when you switch to the next or previous channel with your mouse, the Wizard DVI stops at every channel. -
Page 38: Setting The Hotkey Sequence
CHAPTER 4: Configuration 4.2.8 S ETTING THE OTKEY EQUENCE You can access many of the ServSwitch Wizard DVI’s main functions (such as CPU- channel selection, autoscanning, and locking) by sending commands from the shared keyboard. Each command must start with a “hotkey sequence” (series of keystrokes) that alerts the Wizard DVI to interpret the keyboard data that follows it as a command. -
Page 39: Viewing The Firmware Revision, Restoring Mouse Function, Or Resetting To Factory Defaults
For technical-support purposes, it might be necessary to find out the firmware- release version of the control software in your ServSwitch Wizard DVI. Before calling Black Box Tech Support about a problem, you can use the [F][1], [F][2], and [F][3] commands to retrieve this; each of these commands causes the Wizard DVI to briefly show one of the digits of the firmware’s version number on its front-... -
Page 40: Setting The Password
CHAPTER 4: Configuration 4.2.10 S ETTING THE ASSWORD There are many situations where access to corporate file servers or sensitive information needs to be controlled. In such circumstances, the ServSwitch Wizard DVI can be locked in a room or secure cabinet and controlled remotely. In this mode, you can type the hotkey sequence followed by the letter “L”... -
Page 41: Operation
SERVSWITCH™ WIZARD DVI 5. Operation This chapter explains how to operate the ServSwitch Wizard DVI. Please read this chapter carefully before starting to use the Wizard DVI; also make sure you have read the note at the start of Chapter 4. 5.1 Power Status At power-up, the ServSwitch Wizard DVI will try to select CPU channel #1 unless (a) a password has been set or (b) the Wizard DVI isn’t getting enough power to... -
Page 42: The Front-Panel Pushbutton And The Remote-Control Module
CHAPTER 5: Operation 5.2 The Front-Panel Pushbutton and the Remote-Control Module You can use the ServSwitch Wizard DVI’s front-panel pushbutton to select which CPU channel (CPU port) is currently controlled by the active control port. Press the key once during normal operation to select the next CPU channel in sequence (for example, to select channel 4 if channel 3 is currently selected);... -
Page 43: The Status Display
SERVSWITCH™ WIZARD DVI 5.3 The Status Display The ServSwitch Wizard DVI’s front-panel 7-segment status display usually shows the number of the currently selected computer channel, while the dot LED alongside it flashes in response to data from the shared keyboard or mouse (see the top illustration in Figure 5-2). -
Page 44: Things To Keep In Mind About The Keyboards And Mice
CHAPTER 5: Operation 5.4 Things to Keep in Mind About the Keyboards and Mice CPU bootup sequence: When your computer CPUs are powered on, they communicate with any attached keyboards and mice and load the setup parameters required by their particular operating systems. It’s necessary for the ServSwitch Wizard DVI to be attached and powered on during this sequence so that it can give the CPUs the required responses and keep track of all the modes and settings requested by each of the connected CPUs. -
Page 45: Keyboard Control: Hotkey Commands
SERVSWITCH™ WIZARD DVI 5.5 Keyboard Control: Hotkey Commands You can control many functions on the ServSwitch Wizard DVI—such as CPU- channel selection, autoscanning, or locking—from the keyboard, using commands triggered with the Wizard DVI’s currently selected hotkey combination. All the hotkey-control commands are invoked by holding down the one or two hotkeys and then pressing a command key. - Page 46 CHAPTER 5: Operation • Use {Hotkeys} + [0] to select nonexistent “channel zero” in order to shut off the video output from the Wizard DVI to the shared monitor(s). The Wizard DVI’s front-panel display will show “0”. You can re-enable video by selecting another channel through the keyboard, front-panel pushbutton, or mouse.
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Page 47: Mouse Control
SERVSWITCH™ WIZARD DVI 5.6 Mouse Control Yet another convenient way to select CPU channels on the ServSwitch Wizard DVI is through a three-button mouse, if this feature is enabled (see Section 4.2.6). As shown in Figure 5-3 (button to hold down is black, button to click is gray): •... -
Page 48: Re-Enabling A Disconnected Ps/2 Mouse
CHAPTER 5: Operation 5.7 Re-Enabling a Disconnected PS/2 Mouse If you accidentally disconnect the shared PS/2 mouse from the ServSwitch Wizard DVI while the Wizard DVI is operating, the mouse will not work correctly when you plug it back in. To avoid having to reboot the entire system in this situation, the Wizard DVI has an automatic mouse-recovery system. - Page 49 SERVSWITCH™ WIZARD DVI Standard PS/2 mouse data uses a different data format than IntelliMouse data, so two reset functions are provided on the ServSwitch Wizard DVI. The type of data format expected by the CPU depends upon the driver and the type of mouse that was connected when the driver was booted.
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Page 50: Rs-232 Control
CHAPTER 5: Operation 5.9 RS-232 Control There is yet one more way to select channels on the ServSwitch Wizard DVI: through its RS-232 serial port. (This is a proprietarily pinned DB15 connector; see Section A.3 of the Appendix for more information.) This connector serves more often as the attachment point for the Wizard DVI’s optional Remote-Control Module, but by using an adapter you can connect a different RS-232 device to it. -
Page 51: Operating Synchronized Servswitch Wizard Dvis
SERVSWITCH™ WIZARD DVI Cascade cable attached to port 3 Subsidiary Master Wizard DVI Wizard DVI attached to port 1 Figure 5-4. Cascade layout. 5.11 Operating Synchronized ServSwitch Wizard DVIs As described in Section 3.3.3, multiple ServSwitch Wizard DVIs or other ServSwitch Wizard models can be interconnected with serial cable and synchronized to support CPUs with large numbers of video outputs. -
Page 52: Performing A Warm Reset
Because the ServSwitch Wizard DVI stores most of its firmware (its “operating system,” if you will) in flash memory, the firmware is upgradable. To fix bugs in existing firmware, or to add features to your Wizard DVI, Black Box Technical Support might sometimes recommend that you upgrade the Wizard DVI’s firmware if a newer revision is available. - Page 53 SERVSWITCH™ WIZARD DVI a DB9 female to DB15 male firmware-upgrade cable (product code KV6SER) to transfer the firmware files to the Wizard DVI. (Refer to Figure A-3 in the Appendix for the pinning of this cable.) NOTE The programs used to upgrade the firmware of the Wizard DVI are DOS- based for the maximum range of OS compatibility.
- Page 54 CHAPTER 5: Operation The ServSwitch Wizard DVI’s front-panel 7-segment display should now show a lowercase “u” to indicate that the Wizard DVI is ready to be upgraded: 5. Run the SSWxyz.EXE firmware-upgrade program that you downloaded in step 1. Follow the directions that appear on the host PC’s screen to transfer the new firmware to the Wizard DVI.
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Page 55: Troubleshooting
ServSwitch Wizard DVI. If the suggested actions don’t solve your problem, or if you don’t see a listing for the type of trouble you’re having, contact Black Box Technical Support as described in Section 6.2. Problem: Poor video quality with excessive noise in the signal. - Page 56 CHAPTER 6: Troubleshooting whether this was the case, then (if it’s possible to do so) power everything down, make sure all cable connections are correct and secure, power up the Wizard DVI (if you’re using a power supply with it), then power up all attached computers. Problem: Your keyboard does not function or functions only intermittently.
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Page 57: Calling Black Box
If you need to transport or ship your ServSwitch Wizard DVI: • Package it carefully. We recommend that you use the original container. • Before you ship the Wizard DVI back to Black Box for repair or return, contact us to get a Return Authorization (RA) number. -
Page 58: Appendix: Cable Guidelines
APPENDIX: Cable Guidelines Appendix: Cable Guidelines IMPORTANT NOTE The maximum supported cable lengths vary widely between devices and cables. It might be possible to use cables that are longer than those specified in this Appendix with certain computers and peripherals, but this can’t be guaranteed. - Page 59 SERVSWITCH™ WIZARD DVI 6-pin mini-DIN attaches to DB9 attaches to PC’s serial port or Wizard or cable from Wizard cable to PC’s serial port RLSD (DCD) KDAT TD (-12V) SGND SGND KCLK -12V Male Male Female Female Figure A-1. The RS-232 mouse adapter’s pinout.
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Page 60: Cabling Attached To The Options Port
APPENDIX: Cable Guidelines A.3 Cabling Attached to the OPTIONS Port The DB15 connector labeled “OPTIONS” on the back of the ServSwitch Wizard DVI is a proprietarily pinned port using RS-232-type signaling. You can connect any of these devices to it: •... - Page 61 SERVSWITCH™ WIZARD DVI DB9 female DB15 male attaches to PC attaches to Wizard SGND SGND Female Male Figure A-3. The firmware-upgrade cable KV6SER.
- Page 62 LEGAL INFORMATION DISCLAIMERS While every precaution has been taken in the preparation of this manual, neither the manufacturer nor its authorized agents assume any responsibility for errors or omissions. Nor do they assume any liability for damages resulting from the use of the information contained herein.
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