Black Box KV1700A/E User Manual
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Black Box KV1700A/E User Manual

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APRIL 2007
KV1700A/E
KV1701A/E
KV1702A/E
KV1703A/E
KV1711A/E
KV1711A/E-R2
KV1712A/E
KV1712A/E-R2
KV1713A/E

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  • Page 1 APRIL 2007 KV1700A/E KV1701A/E KV1702A/E KV1703A/E KV1711A/E KV1711A/E-R2 KV1712A/E KV1712A/E-R2 KV1713A/E...
  • Page 3 ™ The ServSwitch family from BLACK BOX—the one-stop answer for all your KVM switching needs! This manual will tell you all about your new ServSwitch Octet, including how to install, operate, and troubleshoot it. For an introduction to the ServSwitch Octet, see Chapter 2.
  • Page 4 SERVSWITCH OCTET INSTALLER/USER GUIDE FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a...
  • Page 5 Canada (cUL, ICES-003) European Union (CE) TRADEMARKS USED IN THIS MANUAL BLACK BOX® and the logo are registered trademarks, and ServSwitch, ServSelect, and ServSelect IP are trademarks of BLACK BOX Corporation. Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc.
  • Page 6 SERVSWITCH OCTET INSTALLER/USER GUIDE Normas Oficiales Mexicanas (NOM) Electrical Safety Statement INSTRUCCIONES DE SEGURIDAD Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
  • Page 7 NOM STATEMENT El aparato ha sido expuesto a la lluvia; o D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o El aparato ha sido tirado o su cubierta ha sido dañada.
  • Page 8 SERVSWITCH OCTET INSTALLER/USER GUIDE...

  • Page 9: Table Of Contents

    SERVSWITCH FAMILY CONTENTS Specifications.......................9 Product Overview....................19 Features and Benefits......................19 Glossary ..........................21 Component Overview ......................21 Safety Precautions......................23 Installation ......................25 Octet Switching Systems ....................25 Getting Started ........................25 Rack Mounting an Octet Switch ..................28 Installing an Octet Switch....................29 Connecting Target Devices to the Octet Switch ..............31 Connecting Users to the Octet Switching System .............33 Connecting a Local Server to the Octet Switching System ..........34 Connecting a User Station for Switch Redundancy............35...
  • Page 10 SERVSWITCH OCTET INSTALLER/USER GUIDE Pod Switch Mode ....................97 Introduction........................97 Requirements ........................97 Configuration ........................97 Enabling Pod Switch Mode ....................98 Performing a Pod Switch ....................99 Troubleshooting .........................99 Troubleshooting....................101 Troubleshooting Tips .......................101 Calling Black Box......................102 Shipping and Packaging....................103...

  • Page 11: Specifications

    CHAPTER 1: SPECIFICATIONS 1. Specifications During the course of this product’s lifetime, modifications might be made to its hardware or firmware that could cause these specifications to change without notice. Octet KV1700 Product Specifications Agency Approvals UL, FCC, cUL, ICES-003, CE, VCCI, C-Tick Mechanical Height: 1U Width: 17”...
  • Page 12 SERVSWITCH™ OCTET INSTALLER/USER GUIDE Octet KV1701 Product Specifications Agency Approvals UL, FCC, cUL, ICES-003, CE, VCCI, C-Tick Mechanical Height: 1U Width: 17” (432 mm) Depth: 11” (281 mm) Weight: 8 lb (3.7 kg) Environmental/Power Power consumption: 75 W AC input power: max 75 W Heat dissipation: 270 Kj Humidity: 10-95% non-condensing Operating temperature: 32°...
  • Page 13 CHAPTER 1: SPECIFICATIONS Octet KV1702 Product Specifications Agency Approvals UL, FCC, cUL, ICES-003, CE, VCCI, C-Tick Mechanical Height: 2 U Width: 17” (432 mm) Depth: 11” (281 mm) Weight: 16 lb (7.27 kg) Environmental/Power Power consumption: 150 W AC input power: max 150 W Heat dissipation: 610 Kj Humidity: 10-95% non-condensing Operating temperature: 32°...
  • Page 14 SERVSWITCH™ OCTET INSTALLER/USER GUIDE Octet KV1703 Product Specifications Agency Approvals UL, FCC, cUL, ICES-003, CE, VCCI, C-Tick Mechanical Height: 1 U Width: 17” (432 mm) Depth: 13.8” (351 mm) Weight: 8 lb (3.7 kg) Environmental/Power Power consumption: 75 W AC input power: max 75 W Heat dissipation: 270 Kj Humidity: 10-90% non-condensing Operating temperature: 32°...
  • Page 15 CHAPTER 1: SPECIFICATIONS Octet (KV1711, KV1711-R2, KV1712, KV1712-R2, KV1713) User Station Product Specifications Agency Approvals UL, FCC, cUL, ICES-003, CE, VCCI, C-Tick Mechanical Height: 1U Width: 10.98” (27.9 cm) Depth: 11.5” (29.2 cm) Weight: 4.41 lb (2 kg) Environmental/Power Power consumption: 25 W AC input power: max 25 W Heat dissipation: 90 Kj AC input current rating: 1A...
  • Page 16 SERVSWITCH™ OCTET INSTALLER/USER GUIDE Octet (KV1711, KV1711-R2, KV1712, KV1712-R2, KV1713) User Station Product Specifications (Continued) KV1711 and KV1712 Peripherals: PS/2 keyboard and mouse, Sun keyboard and mouse KV1711-R2 and KV1712-R2 Peripherals: PS/2 keyboard and mouse, USB keyboard and mouse KV1713 Peripherals: PS/2 keyboard and mouse, USB keyboard and mouse Video resolution: 1024 x 768 (1280 x 1024 KV1712 and KV1713 only) with 1,000 feet of UTP from server to user,...
  • Page 17 CHAPTER 1: SPECIFICATIONS Octet SAM (KV1720, KV1721) Product Specifications (Continued) Input ports for KV1721A: 1 USB keyboard and mouse (supports Intel, Sun, Macintosh), 1 15HDD male, VGA video Output ports: 1 RJ45 Octet interconnect Additional Information Sync types: Separate horizontal and vertical, Sync on Green (as used on SGI and HP9000);...
  • Page 18 SERVSWITCH™ OCTET INSTALLER/USER GUIDE Octet Serial SAM (KV1724) Product Specifications (Continued) Type: DCE Emulation: VT100 Baud Rate: 115200, 57600, 38400, 19200, 9600, 2400,1200, 300 bits per second Parity: Even, Odd, None Flow Control: None, CTS/RTS or XOn/XOff Server Ports Number: 1 Type: DCE Connectors: 9-pin D-sub female User Ports...
  • Page 19 CHAPTER 1: SPECIFICATIONS Octet SAMDM (KV1725, KV1726, KV1727) Product Specifications Ports Input ports for KV1725A: 1 6-pin miniDIN, PS/2 keyboard, 1 6-pin miniDIN, PS/2 mouse;; 1 15HDD male, VGA Video, 1 RJ45 Octet interconnect, 1 DB9 RS232 serial, 1 3.5mm speaker and 1 3.5mm microphone Input ports for KV1726A: 1 USB keyboard and mouse (supports Intel, Sun, Macintosh), 1 15HDD male, VGA video, 1 DB9 RS232 serial, 1 3.5mm speaker and 1...
  • Page 20 SERVSWITCH™ OCTET INSTALLER/USER GUIDE...

  • Page 21: Product Overview

    Octet server access modules. Up to three tiers of Octet switches can be cascaded to provide seamless access to a large number of target devices. Other KVM switches, including Black Box and non-Black Box branded, may also be attached in a cascaded system but do not provide seamless cascading.
  • Page 22 OSD, as if all the target devices were connected to one switch. You can also cascade non-Black Box KVM switches, but to access the attached target devices you must first select the non-Black Box switch from the OSD target list, and then connect to the target device using the methods provided by the non- Black Box KVM switch.

  • Page 23: Glossary

    One or more Octet switches. • One or more Black Box Octet matrix user stations. • One or more Black Box Octet server access modules, available in several different types including the SAM, SAMDM and Serial SAM modules. • Unshielded Twisted Pair (UTP) cables.
  • Page 24 SERVSWITCH™ OCTET INSTALLER/USER GUIDE itch Octet Sw UTP Cables 64 Servers Octet Server Access Module Octet User Station 16 Users Figure 2-1. Typical Octet Switching System Configuration The Octet switch The Octet switch provides the framework for the Octet switching system and is available in a variety of matrix sizes.

  • Page 25: Utp Cables

    To avoid potentially fatal shock hazard and possible damage to equipment, please observe the following precautions: • Do not use a 2-wire extension cord in any Black Box product configuration. • Test AC outlets at the server and monitor for proper polarity and grounding.
  • Page 26 SERVSWITCH™ OCTET INSTALLER/USER GUIDE Rack mount safety considerations • Elevated Ambient Temperature: If installed in a closed rack assembly, the operation temperature of the rack environment may be greater than room ambient. Use care not to exceed the rated maximum ambient temperature of the unit. •...

  • Page 27: Installation

    CHAPTER 3: INSTALLATION 3. Installation 3.1 Octet Switching Systems Octet switching systems consist of an Octet switch or switches, user stations, target devices, Octet server access modules and peripheral devices. See Figure 3.1 on page 26 and Figure 3-2 on page 27 for examples of switching system configurations. 3.2 Getting Started Before installing your Octet switching system, make sure you have access to the following items:...
  • Page 28 SERVSWITCH™ OCTET INSTALLER/USER GUIDE Figure 3.1 illustrates one possible switching system configuration using SAM and Serial SAM modules. Server with Octoware Software Octet Switch (KV1701A/E Switch Shown) Serial SAM Target Devices Local PC (PS/2 Shown) Serial Device Octet User Station (KV1713 User Station Shown) USB Keyboard Serial Port...
  • Page 29 CHAPTER 3: INSTALLATION Figure 3-2 illustrates another possible switching system configuration using SAMDM modules, specialized Octet server access modules with dual port connectivity and audio and serial connections. Server with Octoware Software Octet Switch (KV1701A/E Switch Shown) Target Devices SAMDM (PS/2 Shown) Octet User Station Local Server...

  • Page 30: Rack Mounting An Octet Switch

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE SAMDM modules. By utilizing this connection method, you may benefit from switch redundancy in the event of a single switch failover. Figure 3-3. Octet Switching System Configuration with Redundancy 3.3 Rack Mounting an Octet Switch A rack mounting kit is supplied with each Octet switch. You may either place the Octet switch on the rack shelf or mount the switch directly into an Electronic Industries Alliance (EIA) standard rack.

  • Page 31: Installing An Octet Switch

    Server Ports Port Ports Figure 3-5. Example of an Octet Switch Back Panel (KV1700A/E Switch Shown) CAUTION: To reduce the risk of electric shock or damage to your equipment - - Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
  • Page 32 SERVSWITCH™ OCTET INSTALLER/USER GUIDE - Disconnect the power from the unit by unplugging the power cord from either the electrical outlet or the unit. To connect power sources: Attach one end of the supplied power cord into the back panel of the Octet switch and attach the other end to an AC power source.

  • Page 33: Connecting Target Devices To The Octet Switch

    CHAPTER 3: INSTALLATION cannot be reset or recovered if lost or forgotten. Should you lose your password, please contact Black Box Technical Support for assistance. Type 0 to exit the Octet switching system Console menu. You can configure other switch settings using the Terminal Applications menu. Refer to Chapter 5 beginning on page 85 for more details.
  • Page 34 SERVSWITCH™ OCTET INSTALLER/USER GUIDE Octet Switch (KV1701A/E Switch Shown) Server Ports UTP Cable Target Devices (PS/2 Shown) Target Device Figure 3-6. Connecting Target Devices to an Octet Switch (KV1701A/E Switch Shown) For future reference, note the unique identifier (UID) on the back of the Octet server access module and the target device to which it is attached.

  • Page 35: Connecting Users To The Octet Switching System

    CHAPTER 3: INSTALLATION 3.6 Connecting Users to the Octet Switching System Once all target devices are attached, add users by attaching user stations and peripheral devices to the Octet switching system. Figure 3-7 illustrates how to connect users to the switching system.

  • Page 36: Connecting A Local Server To The Octet Switching System

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE symbols as shown in Figure 3-7. If an appropriate port is available, the keyboard or mouse type is supported by the user station. Specialized keyboards such as Pinnacle FAK, Chyron Duet (supported on KV1712, KV1712-R2 and KV1713 user stations) and Devlin Vizrt keyboards (supported on KV1711-R2, KV1712-R2 and KV1713 user stations) are connected through the PS/2 port.

  • Page 37: Connecting A User Station For Switch Redundancy

    CHAPTER 3: INSTALLATION other users in the switching system. For illustrations of switching systems with a local server, see Figure 3-2 on page 27. To connect a local server to the Octet switch: Choose an appropriate Octet server access module and insert the connectors into the corresponding ports on the back of the server.

  • Page 38: Connecting An Samdm Module For Dual Port Output

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE Figure 3-8. Connecting a User Station for Switch Redundancy 3.9 Connecting an SAMDM Module for Dual Port Output The SAMDM module supports connectivity to one or two Octet switches, enabling access from twice the number of user stations without the need to cascade switches.

  • Page 39: Installing A Cascaded Octet Switching System

    You can also cascade non-Black Box KVM switches, but to access the attached target devices you must first select the non-Black Box switch from the OSD target list, and then connect to the target device using the methods provided by the...
  • Page 40 SERVSWITCH™ OCTET INSTALLER/USER GUIDE non-Black Box KVM switch. To use seamless cascading, you will need to configure the cascaded target device as Multiple Device Mode (MDM). Blocking and non-blocking configurations Before setting up a cascaded Octet switching system, evaluate how many users and how many target devices are needed in your system.
  • Page 41 CHAPTER 3: INSTALLATION PRIMARY TIER Non-blocking Configuration 8 Octet User Stations (KV1711 User Station Shown) Octet Switch (8 x 32, KV1701A/E Switch Shown) Server Ports User Ports UTP Cabling Target Devices 4 User Paths SECONDARY TIER Blocking Configuration Octet Switch (4 x 16, KV1703A/E Switch Shown) User Ports Server Ports...
  • Page 42 SERVSWITCH™ OCTET INSTALLER/USER GUIDE PRIMARY TIER User Paths 8 x UTP = 8 user paths (maximum/non-blocking) 4 x UTP = 4 user paths (limited/blocking) 8 Users Octet Switch (8 x 32) Octet User Stations SECONDARY TIER Non-blocking Configuration 8 x UTP 8 x UTP 8 x UTP Octet Switch...

  • Page 43: Installing Octoware Software

    RJ-45 server port on the primary Octet switch. NOTE: When you select the non-Black Box switch from the OSD, the OSD for that switch will open and allow you to connect to attached target devices.

  • Page 44: Configuring Octoware Software

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE Run the Octoware software. You will be prompted to type a password. The default password is password. To change the password, refer to the Octoware software online help program. After initial installation, configure the network settings. For more information, see the Octoware software online help program.

  • Page 45: Octet Switching Systems In Broadcast Environments

    CHAPTER 3: INSTALLATION NOTE: If the Octoware software does not recognize an attached switch as expected, refer to the troubleshooting section of the Octoware software online help program. Perform a Synchronize System Database command on your newly configured system. Choose one of your Octet switches as your database source. Select the Overwrite option.

  • Page 46: Using Nvision Routers

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE ENGINEERING Octet User Server with Stations Octoware Octet STUDIOS Switch nVision Router Octet Switch Protools 3D Rendering Avid DEKO Chyron Octet Switch Harris EDITING SUITES Storage Avid Protools STUDIO user stations are connected to Desktops/Workstations Pinnacle FAK or Chyron keyboards Figure 3-12.

  • Page 47: Flash Upgrading The Octet Switching System

    Before you begin using the Octet switching system, it’s best to update firmware to the most current version available. Check the Black Box web site at www.blackbox.com for new firmware updates. Flash upgrades allow you to update the firmware of your Octet switch and incorporate new features into your existing switching system.
  • Page 48 SERVSWITCH™ OCTET INSTALLER/USER GUIDE Octet user station Front panel LEDs There are two blue LEDs on the front panel of the Octet user station. Power LED Active LED Figure 3-14. Octet User Station Front Panel (KV1712 User Station Shown) • Power LED –...
  • Page 49 CHAPTER 3: INSTALLATION Link/ACT LEDs Power LED Figure 3-16. Octet Server Access Modules with LEDs (SAMDM Shown) • Power LED – The green Power LED is illuminated when power is connected. If the Serial SAM module loses power, the serial interface will not generate a serial break to the attached device.
  • Page 50 SERVSWITCH™ OCTET INSTALLER/USER GUIDE...

  • Page 51: Operations

    CHAPTER 4: OPERATIONS 4. Operations 4.1 OSD Overview Use the intuitive OSD graphical user interface to configure the switching system and select target devices. The OSD is easily accessed and always available at the desktop. Figure 4-1 illustrates an example OSD screen. Close OSD Tabs First Subscreen Button...

  • Page 52: Target Devices

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE OSD tabs The OSD consists of five main tabs: Target, User, Console, Admin and ?. Target The Target tab lists the target devices that can be accessed from your Octet user station and the available modes for these target devices. User Use the User tab to control and configure your system at the local port.

  • Page 53: Accessing Target Devices

    CHAPTER 4: OPERATIONS time. When the active user stops all keyboard and mouse activity, another user can take control of the target device. Private When you select a target device after clicking the Private radio button, no other user station in the switching system can switch to that target device. You can take the channel out of Private mode by switching to another target device or reselecting the same target device in Shared mode.
  • Page 54 SERVSWITCH™ OCTET INSTALLER/USER GUIDE To set or change a target device hotkey: Press Ctrl+Ctrl to launch the OSD. Click the User tab. The User screen displays. Click the down arrow button twice or Ctrl + page end to display the Server Hotkey screen.

  • Page 55: Setting A Quick Switch Hotkey For Target Devices

    CHAPTER 4: OPERATIONS Click the down arrow button and select the desired hotkey from the drop-down list. 10. To save changes, click OK. To exit the OSD, click Cancel or X. Setting a quick switch hotkey for target devices A quick switch hotkey allows you to quickly connect to target devices using a hotkey sequence relative to the placement of the target device on the OSD list.

  • Page 56: Setting A Target Flag

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE Figure 4-5. Configure Screen To enable the local switch hotkey: Press Ctrl+Ctrl to launch the OSD. Click the Console tab, then click the down arrow button to display the Configure screen. Select Local Switch. To save changes, click Apply. To exit the OSD, click Cancel or X. NOTE: The local switch hotkey will not force a connection if two local servers are attached to the user station or if the OSD is open when the hotkey is entered.
  • Page 57 CHAPTER 4: OPERATIONS Figure 4-6. Target Flag Screen Configure the target flag settings as needed. To set information – Select Name to display the connected target device name on the target flag. -or- Select UID to display the connected target device UID on the target flag. To set the text color –...

  • Page 58: Viewing Mdm Target Device Information

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE After placing the target flag in the desired position, click Set Position to set the position and return to the Target Flag screen. -or- Press Esc to return to the Target flag screen without saving the new position. To save changes, click Apply.
  • Page 59 CHAPTER 4: OPERATIONS Figure 4-9. Target Screen Press and hold the Ctrl key while you individually select the target devices that you would like to scan. Alternately, if you wish to select a group of target devices in sequence, you can click the first target device in the sequence, press and hold the Shift key and select the last target device to highlight the group.

  • Page 60: Users

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE Figure 4-10. User Screen Change the scan dwell time, designated in seconds, by typing a number between 3 and 99. To save changes, click Apply. To exit the OSD, click Cancel or X. 4.3 Users The Octet switching system can be configured to support up to 128 users. Each user is identified by a unique name and password and can be assigned full, view only or no rights to target devices attached to the Octet switch.

  • Page 61: Logging Out

    Enter your new password and verify it in the fields provided. Your password must be at least six characters in length. NOTE: If you lose your password, contact Black Box Technical Support for assistance. To save changes, click Apply. To exit the OSD, click Cancel or X. Logging out To log out of the Octet switching system: Press Ctrl+Ctrl to launch the OSD.
  • Page 62 SERVSWITCH™ OCTET INSTALLER/USER GUIDE Figure 4-12. User Admin Screen Click the Add user button. The Add User screen displays. Figure 4.13: Add User Screen Enter the name of the user in the User name field. Enter the user’s password and confirm it in the provided fields. -or- Select Allow Blank Password to enable the user to log in without entering a password.

  • Page 63: Administering Security Settings

    CHAPTER 4: OPERATIONS Administering security settings To modify security settings, users must be logged as the Administrator. You may also use the Octoware software to administer settings. By default all user stations are automatically logged in using the Administrator username and password.
  • Page 64 SERVSWITCH™ OCTET INSTALLER/USER GUIDE Figure 4-15. User Rights Screen To change a user’s access rights to a single target device, click the target from the list of available target devices. Select the appropriate access level: none, view or full. - or - To change a user’s access rights to multiple target devices, press and hold the Ctrl key while you individually select the target devices that you wish to be controlled externally.

  • Page 65: Configuring Keyboard Settings

    CHAPTER 4: OPERATIONS Figure 4-16. Edit User Screen - Admin User If a password has not yet been assigned to admin, create one now by typing a pass- word in the Password and Confirm Password fields. Select Force User Login to force all users to log in with a username and password. To save changes and return to the User Admin screen, click Apply.
  • Page 66 SERVSWITCH™ OCTET INSTALLER/USER GUIDE Available Keyboard Layouts on the Octet User Station (Continued) Keyboard Layouts German Swiss-German Greek United Kingdom Italian To configure keyboard layout for the user station: Press Ctrl+Ctrl to launch the OSD. Click the Console tab, then click the down arrow button to display the Configure screen.

  • Page 67: Keyboard Type

    CHAPTER 4: OPERATIONS Available Keyboard Layouts on USB and Sun Octet Access Modules Keyboard Layouts Dutch Spanish Finnish Swedish French Swiss-French German Swiss-German Greek Taiwanese Italian United Kingdom Japanese Keyboard type If you connected a PS/2, USB or Devlin Vizrt keyboard to the user station, you will not have to change the keyboard type.

  • Page 68: Keyboard Translation

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE Figure 4-18. Configure Screen NOTE: Standard refers to any keyboard. If your KV1713A/E user station is connected to a Pinnacle FAK or Chyron Duet keyboard, you must select Pinnacle FAK or Chyron Duet in the PS/2 Type field to enable support for this keyboard.
  • Page 69 CHAPTER 4: OPERATIONS NOTE: The Scroll Lock LED blinks if the mode is enabled. Table shows the translations for a PS/2 keyboard to a Sun server. All mapped functions will only be valid when the Scroll Lock mode is enabled. PS/2 Keyboard to Sun Server Stop Find...

  • Page 70: Using Audio And Serial Data Emulation

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE 4.5 Using Audio and Serial Data Emulation Some Octet user stations and devices support audio and serial data emulation. In order for a user to receive audio and serial data, the following conditions must exist: • The user must be logged into a user station that supports audio and serial emulation, such as the KV1713A/E user station.

  • Page 71: Viewing Octet Server Access Module Version Information

    CHAPTER 4: OPERATIONS A list of devices will display. In the Find field, click name to search by name. - or - Click UID to search by UID. NOTE: If a name has not been set for the device, a default name will be displayed. Clicking the Reset name button sets the device name back to its default.

  • Page 72: User Stations

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE Figure 4-21. Information Screen Click Close to return to the Device Admin screen. Click Cancel or X to exit the OSD. To modify Octet server access module properties, see Setting Device Properties on page 73. 4.7 User Stations You can configure settings specific to your user station by accessing the Console tab.

  • Page 73: Persistent Mode

    CHAPTER 4: OPERATIONS To enable lockdown settings: Press Ctrl+Ctrl to launch the OSD. Enable Force User Login, if necessary. See Administering security settings on page 61 for more information. Click the Console tab, then click the down arrow button to display the Lockdown screen.

  • Page 74: User Station Inactivity Settings

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE connection when you enable persistent mode, the settings of the next successful connection is stored. NOTE: In a dual Octet switch configuration, if persistent mode is enabled and the connection to a target server is lost due to a switch failure, then the connection is re-established automatically through the redundant path. To set the persistent mode Press Ctrl+Ctrl to launch the OSD interface.

  • Page 75: Setting Device Properties

    CHAPTER 4: OPERATIONS Figure 4-25. Inactivity Screen To hide the use station OSD after the specified period of inactivity time has elapsed, enable Screen Saver. To log your username out of the switching system after the specified period of inac- tivity time has elapsed, select Logout.
  • Page 76 SERVSWITCH™ OCTET INSTALLER/USER GUIDE Figure 4-26. Device Admin Screen A list of devices, including target devices and Octet server access modules, will dis- play. In the Find field, click name to search by name. - or - Click UID to search by UID. NOTE: If a name has not been set for the device, a default name will be displayed.
  • Page 77 Click the Edit Device button. The Edit Device screen displays. Type a new name (1-15 characters) for the device in the Name field. From the Target drop-down list, select the cascaded Black Box KVM switch to which the Octet server access module is attached.

  • Page 78: Osd Command Line Operations

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE To save changes, click Apply save changes. The Octet server access module briefly disappears from the list, then reappears with the MDM target devices that represent each port on the cascaded switch. Repeat steps 3-5 to rename each MDM target device. Click Apply for each MDM tar- get device on the list.

  • Page 79: Resetting The Keyboard And Mouse

    CHAPTER 4: OPERATIONS Figure 4-30. Configure Screen Click the Cmd Line drop-down menu and select a command line. To save changes, click Apply. The selected sequence changes from black to blue text. To exit the OSD, click Cancel or X. Resetting the keyboard and mouse Should you lose keyboard and mouse connectivity, you can use the Command Line to quickly restore default settings for the keyboard and mouse attached to the user station you...

  • Page 80: Deskew Tuning

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE Figure 4-31. Equalization Tuning Screen Select Enable to allow manual adjustment of equalization offset values. Select the color(s) you wish to adjust. You may adjust colors individually or as a group. To increase the offset value of the selected color(s) by increments of one, use the Up key or Plus key.

  • Page 81: Configuring The Ddc Table

    CAUTION: If you are unsure of what DDC table is needed for your system, do not change the DDC table setting. Contact your system administrator or Black Box Technical Support for more information about configuring the DDC table. To configure the DDC table:...

  • Page 82: Forcing A Connection To A Target Device

    SERVSWITCH™ OCTET INSTALLER/USER GUIDE Type ddctable ‘[servername]’ default and press Enter to set the Octet server access module with the specified servername to use the default DDC table. Type ddctable ‘[servername]’ nVidia and press Enter to set the Octet server access module with the specified servername to use the nVidia DDC table.

  • Page 83: Forcing A Connection Using The Osd Command Line

    CHAPTER 4: OPERATIONS connect or disconnect command, replace [TargetUserStationName] with the unit name. • [servername] - the name of the target device to which you wish the user station to force a connection or disconnection. • The server name is stored on the IQ module and is displayed in the list on the Target tab of the OSD.
  • Page 84 SERVSWITCH™ OCTET INSTALLER/USER GUIDE Once disabled, the serial baud rate will be changed to 57600. The serial emulation will change to the current value for the user’s settings. To force a user station to make a connection: Make sure that the serial device is configured appropriately. See Serial parameters on page 81 for more information.

  • Page 85: Forcing A Connection Using Snmp

    CHAPTER 4: OPERATIONS Force Disconnect Confirmation Codes Code Definition The command was valid. The connection to the target device was terminated. Invalid syntax. The command was not entered correctly. An invalid command was entered. Forcing a connection using SNMP To force a connection using SNMP, the access rights that apply to SNMP control are assigned to a user named “snmpUser.”...
  • Page 86 SERVSWITCH™ OCTET INSTALLER/USER GUIDE...

  • Page 87: Terminal Operations

    CHAPTER 5: TERMINAL OPERATIONS 5. Terminal Operations 5.1 Accessing the Terminal Menu You can configure an Octet switch at the unit level through the Terminal port. All terminal commands are accessed through a terminal or PC running terminal emulation software. To access the Terminal Applications menu: Connect a terminal or PC running terminal emulation software (such as HyperTerminal) to the configuration port on the Octet switch using the supplied null modem cable.
  • Page 88 This password places your Octet switch terminal in a secure mode. This password should be guarded like any network password and care should be taken to avoid forgetting or misplacing it. This password cannot be reset or recovered if lost or forgotten. Should you lose your password, please contact Black Box Technical Support for assistance.
  • Page 89 CHAPTER 5: TERMINAL OPERATIONS To configure SNMP processing: On the Serial Console Main Menu, press 4 to select SNMP Configuration. The SNMP Configuration Menu displays. Press 1 and Enter to toggle the SNMP mode from Disabled to Enabled. Press 2 and Enter to specify the community to which traps will be read. Enter the community name and Enter.
  • Page 90 Octet switch AMX5000-TRAP-MIB SNMP traps for the KV1701A/E switch AMX5010-TRAP-MIB SNMP traps for the KV1702A/E switch AMX5020-TRAP-MIB SNMP traps for the KV1700A/E switch AMX5030-TRAP-MIB SNMP traps for the KV1703A/E switch Exit This menu selection will return you to the ready prompt.

  • Page 91: Using Serial Sams

    CHAPTER 6: USING SERIAL SAMS 6. Using Serial SAMs The Serial SAM is a serial-to-VGA converter which permits VT100-capable devices to be viewed from the KV171xA user station. The actual serial data is not accessed, but is merely displayed. All serial data coming from the target device is displayed in a VT100 window, placed into a video buffer and sent to the KV171xA user station as though it came from a VGA target device.
  • Page 92 SERVSWITCH™ OCTET INSTALLER/USER GUIDE • Background: This option changes the screen’s background color. The currently- selected color displays in the option line as it is changed. Available colors are Black, Grey, Light Grey, White, Yellow, Green, Teal, Cyan, Blue, Dark Blue, Purple, Pink, Orange Red, Maroon and Brown.
  • Page 93 CHAPTER 6: USING SERIAL SAMS Press Enter to save your changes and exit the Configuration Screen. - or - Press Esc to exit the Configuration Screen without saving the changes. Creating an Serial SAM macro Pressing the Page Down key when the Configuration Screen is displayed will provide access to the Macro Configuration screen.
  • Page 94 SERVSWITCH™ OCTET INSTALLER/USER GUIDE To use History mode: Press Ctrl-F9. The mode will display as History. Press each key to perform the action described in the following table. History Mode Control Keys History Mode Action Home Move to the top of the buffer. Move to the bottom of the buffer.

  • Page 95: Language Support

    CHAPTER 6: USING SERIAL SAMS Serial SAM Pinouts (Continued) Host Signal DB9-F Signal Flow SRL Signal Name/Description Name/Description CTS - Clear to Send Out of SRL RTS - Request to Send N/C - Not Connected N/C - Not Connected Language support The Serial SAM is designed to operate correctly with all of the keyboard layouts that are selectable on the KV171xA user station.
  • Page 96 SERVSWITCH™ OCTET INSTALLER/USER GUIDE...

  • Page 97: Edit Device Screen Settings

    CHAPTER 7: EDIT DEVICE SCREEN SETTINGS 7. Edit Device Screen Settings KV2016 Switch Edit Device Screen Settings Target KV2016 switch Ports The Print Screen key is not operational for a Hotkeys server connection Required: Setting the display order of the server Unit Settings list to “Port”...

  • Page 98: Kvm Switch

    SERVSWITCH OCTET INSTALLER/USER GUIDE KVM Switch Edit Device Screen Settings Target KVM switch Ports 1, 2, 4, 8, 12, 16, 20, 24, 28, 32 Ctrl–Ctrl (L), Ctrl–Ctrl (R), Ctrl–Ctrl (L-R) Alt–Alt (L), Alt–Alt (R), Alt–Alt (L-R) Shift–Shift (L), Shift–Shift (R), Shift–Shift (L-R) Print Screen Hotkeys Scroll, Scroll–Scroll...

  • Page 99: Pod Switch Mode

    CHAPTER 8: POD SWITCH MODE 8. Pod Switch Mode 8.1 Introduction Created for broadcast and studio environments, Pod Switch mode is designed to meet the needs of Octet switching system users who have multiple monitors in their work area. When Pod Switch mode is enabled on the user station, one monitor will continuously display video from the local target device while the second monitor will display video from a remote target device.

  • Page 100: Enabling Pod Switch Mode

    SERVSWITCH OCTET INSTALLER/USER GUIDE using the pod switch hotkey, keyboard and mouse control can be “switched” between the target devices displayed on Monitor A and Monitor B. In addition, the video channel will remain constant for each monitor, allowing the user to view the target devices simultaneously.

  • Page 101: Performing A Pod Switch

    CHAPTER 8: POD SWITCH MODE Pod Switch Mode Commands Command Result show pod switch mode Display an OSD message showing Pod Switch mode status To enable Pod Switch mode: Press the hotkey sequence to display the Command Line. Num Lock + - is the default Command Line hotkey sequence. For more information about the Command Line, see the ServSwitch Octet Installer/User Guide.
  • Page 102 SERVSWITCH OCTET INSTALLER/USER GUIDE remote target devices, you will need to connect to a remote target device through the OSD interface before you may pod switch to the local target device. • Make sure your Octet switching system is configured to allow for pod switching; see Configuration on page 97 for more information.

  • Page 103: Troubleshooting

    CHAPTER 9: TROUBLESHOOTING 9. Troubleshooting 9.1 Troubleshooting Tips One or two colors are missing on a server or a user station • Check the VGA connection between the user station and the monitor. • Check the VGA connection between the Octet server access module and the server. •...

  • Page 104: Calling Black Box

    It contains no user-serviceable parts. Refer to the table on the following page for Black Box Technical Support Information: Before contacting Black Box Technical Support, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including: •...
  • Page 105 If you are shipping the ServSwitch Octet for repair, make sure you include its power cord and the cables you are using with it. If you are returning the ServSwitch Wireless Extender, make sure your include everything you received with it. Before you ship, contact Black Box to get a Return Authorization (RA) number.
  • Page 106 SERVSWITCH OCTET INSTALLER/USER GUIDE Black Box Technical Support Country Web Site/E-Mail Phone www.blackbox.com 724-746-5500 724-746-0746 info@blackbox.com www.black-box.at +43 1 256 98 56 +43 1 256 98 56 Austria support@black-box.at Belgium www.blackbox.be +32 2 725 85 50 +32 2 725 92 12 support.nederlands@blackbox.be...
  • Page 107 NOTES...
  • Page 108 NOTES...
  • Page 110 Customer Support Information: For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • Email: info@blackbox.com © Copyright 2007. Black Box Corporation. All rights reserved.

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