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FEBRUARY 1999
KV104A-R3
KV108A-R3
Customer Support Information:
For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500.
Address: 1000 Park Dr., Lawrence, PA 15055-1018 • Phone: 724-746-5500 • Fax: 724-746-0746
World-Wide Web: www.blackbox.com • E-mail: info@blackbox.com
© Copyright 1999. Black Box Corporation. All rights reserved.
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Table of Contents
Related Manuals for Black Box ServSwitch KV104A-R3
Summary of Contents for Black Box ServSwitch KV104A-R3
- Page 1 For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500. Address: 1000 Park Dr., Lawrence, PA 15055-1018 • Phone: 724-746-5500 • Fax: 724-746-0746 World-Wide Web: www.blackbox.com • E-mail: info@blackbox.com © Copyright 1999. Black Box Corporation. All rights reserved.
- Page 2 ServSwitch system that’s just right for you. The ServSwitch ™ family from Black Box—the one-stop answer for all your KVM-switching needs! This manual will tell you all about your new ServSelect™ unit, including how to install, operate, and troubleshoot it. For an introduction to the ServSelect, see Chapter 2.
- Page 3 ServSwitch and ServSwitch Miscellaneous are trademarks, and “The World’s Source for Connectivity” is a service mark, of Black Box Corporation. Apple and Macintosh are registered trademarks of Apple Computer, Inc. IBM, PC/AT, PS/2, and RS/6000 are registered trademarks, and PC/XT is a trademark, of International Business Machines Corporation.
- Page 4 FCC/IC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart J of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is...
- Page 5 SERVSELECT ™ NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
- Page 6 NOM STATEMENT 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
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Page 7: Table Of Contents
SERVSELECT ™ Contents Chapter Page 1. Specifications ..................... 8 2. Introduction ..................... 10 3. Installation ....................13 3.1 Basic Installation ................13 3.2 Cascaded Installation ................ 15 3.3 Paired Installation ................17 3.3.1 Configuring the Slave ServSelect ........... 17 3.3.2 Configuring the Master ServSelect ........19 3.3.3 Installing the ServSelects and the User Station and Their Cabling .............. -
Page 8: Chapter Page
4.4.4 Scanning and Security ............39 5. Troubleshooting ..................40 5.1 Common Problems ................40 5.2 Calling Black Box ................45 5.3 Shipping and Packaging ..............45 Appendix A: Problem Report ................ 46 Appendix B: Rackmounting the ServSelect ..........49... -
Page 9: Specifications
SERVSELECT ™ 1. Specifications Compliance — EMI/RFI: CE (EN55022, EN50082); FCC Part 15 Subpart J Class A, IC Class/classe A; Electrical Safety: UL 1950, CSA 22.2 No. 950, EN60950 VGA, SVGA, XGA, or XGA-2 video Standards — Interfaces — VIDEO port: VGA/SVGA; with adapter, XGA/XGA-2; KBD and MSE ports: IBM PS/2 peripheral input;... - Page 10 CHAPTER 1: Specifications All rear-mounted: Connectors — (1) HD15 female for video; (1) DB9 female reserved for future use; (2) 6-pin mini-DIN female: (1) for keyboard input, (1) for mouse input KV104A-R3: (4) DB25 male CPU ports; KV108A-R3: (8) DB25 male CPU ports Temperature Tolerance —...
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Page 11: Introduction
SERVSELECT ™ 2. Introduction The ServSelect™ allows you to control as many as 64 PCs with one keyboard, monitor, and mouse. Each computer can be up to 30 feet (9.8 m) away from the ServSelect. The ServSelect works with IBM ®... - Page 12 CHAPTER 2: Introduction • Pushbutton & keyboard switching. In addition to using the on-screen menus, you can switch computer channels in one of three easy ways: with the ServSelect channel pushbuttons, the SELECT/SCAN button, or a simple sequence of keystrokes. •...
- Page 13 Microsoft IntelliMouse Other manufacturers’ mice might also work with the ServSelect. If you experience problems using an untested mouse, contact Black Box Technical Support with the manufacturer and model number of the mouse. • Video: If you want to use XGA or XGA-II video, you will need to purchase a...
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Page 14: Installation
CHAPTER 3: Installation 3. Installation 3.1 Basic Installation To perform a basic (single-unit) ServSelect installation, take these steps: 1. Power down all computers that will be part of your ServSelect system. 2. Put your ServSelect, PS/2 keyboard, video monitor, and PS/2 mouse where you want them to be. - Page 15 SERVSELECT ™ Figure 3-2. Computer connections. 5. Repeat step 4 until all computers are properly attached to the ServSelect. 6. Get the power cord that came with your ServSelect unit. Plug it into the power inlet on the ServSelect. Make sure that the ServSelect’s power switch is off, then plug the other end of the power cord into an appropriate AC wall outlet.
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Page 16: Cascaded Installation
CHAPTER 3: Installation Figure 3-3. Power connection. 3.2 Cascaded Installation Take these steps to interconnect (cascade) multiple ServSelect units, using a ServSelect’s CPU port each time, so that the ServSelects remain distinct from each other and so that the system can be expanded beyond 16 ports (as opposed to pairing units—see the next section): 1. - Page 17 SERVSELECT ™ Figure 3-4. Cascade connection. 6. Follow steps 4 and 5 in Section 3.1 for each of your expansion units and your base unit (if the base unit still has any free channel ports). 7. Follow step 6 in Section 3.1 for all of your ServSelect units. 8.
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Page 18: Paired Installation
CHAPTER 3: Installation 3.3 Paired Configuration/Installation Rather than cascade units (see the previous section), you can take the steps described in this section to serially interconnect (pair) two 4- or 8-port ServSelect units—in any combination—without using any CPU ports, so that they function as a single 8-, 12-, or 16-port box. - Page 19 SERVSELECT ™ 4. Press the [Ctrl] key twice more to activate the Command Menu, as shown in Figure 3-6 below. Program Manager ServSelect Control Panel Command Menu Channel Maintenance Administrator Functions Turn Scanning ON Scanning Order Sequential Scan Dwell Time Reset Standard Mouse/Keyboard Reset Wheel Mouse/Keyboard Version Information...
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Page 20: Configuring The Master Servselect
CHAPTER 3: Installation 8. Press [Enter] to save your selection. Next, press the [Esc] key repeatedly to exit from the OSD system. 9. Turn off the slave ServSelect and disconnect the keyboard and monitor from it. 3.3.2 C ONFIGURING THE ASTER ELECT 1. -
Page 21: Connecting Computers And Power To The Paired System
SERVSELECT ™ 3. Run the DB9 serial cable between the “SETUP” ports on the master and slave units as shown in Figure 3-9 below. Figure 3-9. Attaching the Pairing Cable Kit’s serial cable. 4. Attach a PS/2 keyboard to the paired units by plugging it into the port on the master ServSelect. -
Page 22: Decoupling Paired Units
CHAPTER 3: Installation 3.3.5 D ECOUPLING AIRED NITS NINSTALLING EACTIVATING AIRING If you need to decouple (separate) a paired ServSelect system, take these steps: 1. Press the keyboard’s [Ctrl] (control) key twice to activate the system’s On-Screen Display system (see Section 4.3). The Administrator Channel list will appear in a pop-up menu. -
Page 23: Operation
SERVSELECT ™ 4. Operation 4.1 Operation Overview You can operate your ServSelect in “nonsecure” mode (no password required) or “secure” mode (password required). All units ship factory-set to the nonsecure mode. For information on implementing password security, see Section 4.3.6. You can power up the PCs attached to the ServSelect one at a time or all at once. -
Page 24: Operating The Servselect With The Shared Keyboard
CHAPTER 4: Operation 4.2 Operating the ServSelect with the Shared Keyboard 4.2.1 K EYSTROKE OTATION Throughout the rest of this chapter, we use some “shorthand” to abbreviate certain keystroke sequences and variables you can use to control the ServSelect switch through the shared keyboard: <CM>... -
Page 25: Keyboard-Based Switching
SERVSELECT ™ 4.2.2 K EYBOARD ASED WITCHING One of the ways to change the active channel in a non-secured, non-paired ServSelect system is by entering a short sequence of keystrokes on the shared keyboard. This is called “keyboard-based switching” or “hotkey switching,” and is only available when the ServSelect is not paired (see Section 3.3) and is in its default nonsecure state. -
Page 26: Other Keyboard Commands
CHAPTER 4: Operation 4.2.3 O THER EYBOARD OMMANDS You can use these keyboard commands for system control and maintenance: <CM>Kn[Enter] Sets the keyboard scan mode (1, 2, or 3). Scan mode 2 is used by the vast majority of CPUs, and is also the default state of all 101-key and PS/2 keyboards. - Page 27 SERVSELECT ™ Use this command to resynchronize the mouse if it loses <CM>ZM[Enter] synchronization, which can happen when you hot-plug a device or computer (plug the device or computer into an operating ServSelect system). Repeat, if necessary, until synchronization is re-established. Be careful: Using this command while the mouse is operating correctly will cause the mouse to lose synchroniza- tion.
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Page 28: Operating The Servselect With Its On-Screen Display (Osd)
Type your password and press [Enter]. This will bring up your “Channel List.” If there is no keyboard activity, the login window will time out after five minutes and go to a Black Box screen saver. Hit any key to restore the login prompt. -
Page 29: The Main Osd Window
SERVSELECT ™ 4.3.2 T OSD W INDOW In nonsecure mode, this window, shown in Figure 4-2 below, lists all the named channels in your ServSelect system. They will be listed alphabetically with their channel addresses and access status beside them. In secure mode, only the channels that are accessible to the logged-in user will be listed. -
Page 30: The Command Menu
CHAPTER 4: Operation 4.3.3 T OMMAND Once you have activated the main OSD window, you can open the Command Menu (shown in Figure 4-3 below) with the shared keyboard by either typing [Alt][M] or pressing either of the [Ctrl] (control) keys twice. Select from among the Command Menu’s options in the same way as you would select channels in the OSD window (see the previous section): Scroll the highlight bar up and down and press [Enter] when your selection is highlighted. -
Page 31: Channel Maintenance
SERVSELECT ™ 4.3.4 C HANNEL AINTENANCE From the Command Menu (see the previous section), you can access the Channel Maintenance Menu (shown in Figure 4-4 below) if you are operating in nonsecure mode or if you are the system administrator. Here you can add, delete, or alter individual channels, as described in the subsections on the following pages. -
Page 32: B Adding New Channels To A Paired System
CHAPTER 4: Operation 4.3.4.B Adding New Channels to a Paired System To add a new channel to a paired ServSelect system, take these steps: 1. Select “Add Channel” from the Channel Maintenance Menu. Type in a new channel name up to 14 characters long, then press [Enter]. 2. -
Page 33: D Deleting An Existing Channel
SERVSELECT ™ 4.3.4.D Deleting an Existing Channel To delete an existing channel, take these steps: 1. Go back to the main OSD window (see Section 4.3.2) and highlight the channel you want to delete. 2. Type [Alt][M] or press either [Ctrl] key twice to access the Command Menu (see Section 4.3.3). -
Page 34: The Id Window
CHAPTER 4: Operation 4.3.5 T ID W INDOW The ID Window appears when you change channels and displays the name of the selected channel. At the Channel Maintenance Menu (see Section 4.3.4), you can individually configure the characteristics of this window for each channel in your system if you are operating in nonsecure mode or if you are the system administrator. -
Page 35: Administrator Functions
SERVSELECT ™ 4.3.6 A DMINISTRATOR UNCTIONS You can access the Administrator Functions Menu by choosing—surprise!—the “Administrator Functions” option from the Command Menu (see Section 4.3.3). Here, you can create an administrator password, set a system logout time, or create individual user logins with specific access privileges. You will only use this menu if you operate the ServSelect in secure mode. -
Page 36: A Creating The Administrator Password
If you lose or forget your administrator password, the ServSelect will have to be hardware-reset; call Black Box Technical Support. You should now see the option “F10 - Logout” at the bottom of the main OSD window and a lock symbol to the right of the menu headings. -
Page 37: C Setting Up Additional Users
SERVSELECT ™ 4.3.6.C Setting Up Additional Users To set up “accounts” (names, passwords, access privileges, and logout times) for other users, access the Administrator Functions Menu and take these steps: 1. Select “Setup User n” where n is the user number; we recommend starting with User 1 and working your way up. -
Page 38: Scanning Channels
CHAPTER 4: Operation 4.4 Scanning Channels 4.4.1 C HOOSING A CANNING ETHOD The ServSelect’s scanning feature allows you to automatically “scan” (monitor in sequence) your computer channels without intervention. When keyboard activity is detected, scanning is suspended until all keyboard activity stops. Scanning then resumes with the next channel in sequence. -
Page 39: Turning Scanning On And Off
SERVSELECT ™ 4.4.2 T URNING CANNING 4.4.2.A Turning Scanning ON and OFF Through OSD Take these steps: 1. From the main OSD window (see Section 4.3.2), either type [Alt][M] or press either of the [Ctrl] (control) keys twice to access the Command Menu. 2. -
Page 40: Setting The Scan Dwell Time
CHAPTER 4: Operation 4.4.3 S ETTING THE WELL YSTEM DMINISTRATOR OR ONSECURE 4.4.3.A Setting the Dwell Time for Sequential Scanning Take these steps: 1. From the main OSD window (see Section 4.3.2), either type [Alt][M] or press either of the [Ctrl] (control) keys twice to access the Command Menu. 2. -
Page 41: Troubleshooting
LEDs will light momentarily and the unit will reset itself. In order to initiate scanning, press the SELECT/SCAN button and quickly release it. If both LEDs remain lit for an extended period of time, call Black Box Technical Support as described in Section 5.2. - Page 42 If the cabling is OK, power down the computer, connect the monitor directly to the computer, and power up again. If the monitor operates correctly when directly connected to the computer, call Black Box Technical Support as described in Section 5.2; if it doesn’t, try another monitor.
- Page 43 If the mouse remains inoperable, then as a last resort power down all attached computers, cycle power on the ServSelect, then repower the computers. If the mouse still doesn’t work through the ServSelect, call Black Box Technical Support as described in Section 5.2.
- Page 44 If the keyboard remains inoperable, then as a last resort power down all attached computers, cycle power on the ServSelect, then repower the computers. If the keyboard still doesn’t work through the ServSelect, call Black Box Technical Support as described in Section 5.2.
- Page 45 If the OSD menu doesn’t come up, make sure that the Pairing Cable Kit cables (see Section 3.3.3) are securely attached to both units. If they are, try bringing up the OSD menu again. If you still can’t, call Black Box Technical Support as described in Section 5.2.
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Page 46: Calling Black Box
If you need to transport or ship your ServSelect: • Package it carefully. We recommend that you use the original container. • Before you ship the unit back to Black Box for repair or return, contact us to get a Return Materials Authorization (RMA) number. -
Page 47: Appendix A: Problem Report
If you should ever have trouble with your ServSelect system that you can’t solve, we suggest that, before you call Black Box Technical Support, you make a photocopy of this three-page problem report and fill it out completely. That way, you will have all the information that we are liable to ask for up front ready and waiting, especially if we need you to fax it to us. - Page 48 APPENDIX: Problem Report List any equipment, other than the ServSelects, the computers themselves, and the shared monitor, keyboard, and mouse, that is attached to your ServSelect system: _____________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ Describe the problem carefully, answering all the issues raised in Section 5.2: __________________________________________________ _____________________________________________________________ _____________________________________________________________...
- Page 49 SERVSELECT ™ Fill out this chart for every computer attached to the system. (If you have a cascaded system with more than eight computers, make multiple copies of this chart, or prepare your own version of it.) Port Computer BIOS Operating Graphics Video...
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Page 50: Appendix B: Rackmounting The Servselect
APPENDIX B: Rackmounting the ServSelect Appendix B: Rackmounting the ServSelect Use a ServSelect Rackmount Kit (our product code RMK19K) to mount an -R3 model of the ServSelect (KV104A-R3 or KV108A-R3) in a 19" rack. (To mount an -R2 model of the ServSelect, use the ServSelect -R2 Rackmount Kit, RMK19H). Each of these Kits consists of two rackmounting side brackets, a cable-support rod, two press-on caps, and a set of tie wraps. - Page 51 NOTES...
- Page 52 NOTES...
- Page 53 NOTES...