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What to do if...
Problem
You cannot activate the appli-
ance.
You cannot activate or operate
the hob.
The oven does not heat up.
The oven / hob display shows an
error code that is not in this ta-
ble.
You cannot activate or operate
the hob.
Residual heat indicator does not
come on.
The lamp does not operate.
Steam and condensation settle
on the food and in the cavity of
the oven.
The oven does not heat up.
It takes too long to cook the
dishes or they cook too quickly.
Service data
If you cannot find a solution to the problem
yourself, contact your dealer or an Authorised
Service Centre.
Model (MOD.)
Product number (PNC)
Serial number (S.N.)
www.zanussi.com
Possible cause
The appliance is not connected
to an electrical supply or it is
connected incorrectly.
The fuse is released.
There is an electrical fault.
The fuse is released.
The zone is not hot because it
operated only for a short time.
The lamp is defective.
You left the dish in the oven for
too long.
The necessary settings are not
set.
The temperature is too low or too
high.
We recommend that you write the data here:
Check if the appliance is correct-
ly connected to the electrical
supply.
Make sure that the fuse is the
cause of the malfunction. If the
fuse releases again and again,
contact a qualified electrician.
Deactivate the appliance with the
house fuse or the safety switch in
the fuse box and activate it again.
If the display shows the error
code again, contact the Custom-
er Care Department.
Activate the hob again and set
the heat setting in less than 10
seconds.
If the zone operated sufficiently
long to be hot, speak to an Au-
thorised Service Centre.
Replace the lamp.
Do not leave the dishes in the
oven for longer than 15 - 20 mi-
nutes after the cooking process
ends.
Make sure that the settings are
correct.
Adjust the temperature if neces-
sary. Follow the advice in the
user manual.
The necessary data for the service centre is on
the rating plate. The rating plate is on the front
frame of the appliance cavity. Do not remove
the rating plate from the appliance cavity.
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Remedy
17
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