Troubleshooting - Dimplex Pro ENG56-400 Installation Manual

PATENT / PATENT APPLICATION
Products within the Optimyst range are protected by one or more of the following patents and patent applications:
Great Britain GB 2402206, GB 2460259, GB 2460453, GB 2418014, GB 2465738, GB 2449925, GB 2465537,
GB 2455277, GB1020534.2, GB1020537.5, GB1110987.3
United States US 7967690, US 2010299980, US 2011062250, US 2008028648, US 13/167,042
Russia RU2008140317
European EP 2029941, EP 2201301, EP 2315976, EP 1787063, EP07723217.1, EP11170434.2, EP 11170435.9
China CN 101883953, CN 200980128666.2, CN 101057105, CN 101438104
Australia AU 2009248743, AU 2007224634
Canada CA 2725214, CA 2579444, CA 2645939
International Patent Application WO 2006027272
South Africa ZA 200808702
Mexico MX 2008011712
Korea KR 20080113235
Japan JP 2009529649
Brazil BR P10708894-9
India IN 4122/KOLNP/2008
New Zealand NZ 571900

Troubleshooting

Symptom
The flame effect will
not start.
The flame effect is too
low.
Unpleasant smell when
unit is used.
The flame effect has
too much smoke.
Main lamps are not
working and there are
no flames or smoke.
Cause
Mains plug is not plugged in.
Low water level.
Low voltage connector not connected
properly. (Fig. 5)
The Transducer Unit is not sitting correctly in
the sump
Flame effect knob is set too low.
(Fig. 10)
The Metal Disc in the transducer might be
dirty (Fig. 14)
The wire from the Transducer Unit is sitting
over the metal disc
Dirty or stale water.
Using unfiltered tap water.
Flame effect setting is too high.
There is no water in the water tank
Corrective Action
Check plug is connected to wall socket
correctly.
Check that the water tank is full and there is
water in the sump.
Check that the connector is inserted correctly.
(Fig. 5)
Ensure the Transducer in sitting down into the
moulded recess in the sump
Increase level of flame by using Remote
Control (See Section for Operating the
Product)
Clean the Metal Disc with soft brush supplied.
(Fig. 14) See 'Maintenance.' for a step by step
procedure.
Direct the wire to the back of the sump and
make sure it sits into the side slot exiting the
sump.
Clean the unit as described under
maintenance.
Use only filtered tap water.
Turn the flame effect Control knob 'D' to the
right, about ¼ a turn, at a time. Give the flame
generator some time to adjust to the new
setting. (Fig. 10)
Follow instructions under
Maintenance, 'Filling the water tank'.
Check the plug is connected to the wall
socket correctly and that Switch 'A' Fig. 10 is
in the 'ON' (I) position.
9