Troubleshooting - Reolink TrackMix LTE Quick Start Manual

Troubleshooting

Camera is not Powering on
If your camera is not turning on, please apply the following solutions:
• Make sure you've turned the power button on.
• Charge the battery with a DC 5V/2A power adapter. When the green
light is on, the battery is fully charged.
If these won't work, please contact Reolink Support
https://support.reolink.com
PIR Sensor Fails to Trigger Alarm
If the PIR sensor fails to trigger any kind of alarm within the covered
area, try the following solutions:
• Make sure that the PIR sensor or the camera is installed in the right
direction.
• Make sure the PIR sensor is enabled or the schedule is set up properly
and running.
• Check the sensitivity settings and make sure it's set up properly.
• Make sure the battery is working.
• Reset the camera and try again.
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If these won't work, please contact Reolink
Support https://support.reolink.com
Unable to Receive Push Notifications
If you fail to receive any push notifications when motion is detected, try
the following solutions:
• Make sure the push notification has been enabled.
• Make sure the PIR schedule is set up properly.
• Check the network connection on your phone and try again.
• Make sure the camera is connected to the Internet. If the LED indicator
under the camera daylight sensor is solid red or flickering red, it means
that your device disconnects from the Internet.
• Make sure you've enabled Allow Notifications on your phone. Go to
the System Settings on your phone and allow Reolink App to send push
notifications.
If these won't work, please contact Reolink
Support https://support.reolink.com
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