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5200
TROUBLESHOOTING
Environments with VoIP phone service
If the existing 5200 is connected directly to a single port cable or DSL modem,
then disconnect it, and connect it to a router instead. The router should be the
only device connected directly to the cable or DSL modem. If the customer's VoIP
phone service no longer works after doing this, then the VoIP provider will need to
assist you or the customer in reconfiguring their device to work with a router.
Check that all wires are connected and secure.
Unplug then plug back in the Alarm Broadband Adapter's power cord, Ethernet
cord, and phone cord. Make sure that the Ethernet cord is plugged into an
open Ethernet port on your router or wireless bridge, and that the phone cord is
connected to the Phone jack port and the phone jack on your alarm system.
If you have assigned a static IP address to the Alarm Broadband Adapter,
make sure the address is not already in use.
By default, the 5200 automatically requests an IP address via DHCP. In most
cases, we recommend leaving the adapter set for DHCP. In some unusual
network configurations, it may be necessary to set the 5200 to use a static IP
instead. If two devices on your customer's network have the same IP address,
then both devices will frequently lose their connection to the Internet. If you
have set a static IP address for the 5200, and you believe another device has the
same IP address, then change the IP address of the 5200. Every device on your
customer's network should have its own unique IP address.
Update the router firmware.
It is important that the customer's router is using the latest firmware provided
by its manufacturer. Router firmware can usually be downloaded from the
manufacturer's website, and installed using the router's web interface. Your
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