Rinnai CU199i Installation And Operation Manual page 4

6.6 Warranty
Limited Warranty for SE+ Series Models
•
Internal (Indoor) Models:
•
External (Outdoor) Models: CU199e and CU160e
What Is Covered?
The Rinnai Standard Limited Warranty covers any defects in materials or workmanship when the product is
installed and operated according to Rinnai written installation instructions, subject to the terms within this Limited
Warranty document. This Limited Warranty applies only to products that are installed correctly in the United States
and Canada. Improper installation may void this Limited Warranty. In order for this warranty to apply, it is required
that you use a trained and qualified professional who has attended a Rinnai installation training class before
installing this water heater. This Limited Warranty coverage as set out in the table below extends to the original
purchaser and subsequent owners, but only while the product remains at the site of the original installation. This
Limited Warranty only extends to the first / original installation of the product and terminates if the product is
moved or reinstalled at a new location.
*The heat exchanger warranty will be 8 years or 12,000 operation hours, whichever occurs first.
Notes:
•
From date of purchase, period of coverage is reduced to 8 years or 12,000 operation hours, whichever
occurs first, if the Rinnai water heater temperature settings exceeds 160°F (71°C).
•
The integrated controller has a 1 year warranty on parts.
What Will Rinnai Do?
Rinnai will repair or replace the covered product or any part or component that is defective in materials or
workmanship as set forth in the above table. Rinnai will pay reasonable labor charges associated with the repair or
replacement of any such part or component during the term of the labor warranty period. All repair parts must be
genuine Rinnai parts. All repairs or replacements must be performed by a licensed professional who is properly
trained to do the type of repair.
Replacement of the product may be authorized by Rinnai only at its sole discretion. Rinnai does not authorize any
person or company to assume for it any obligation or liability in connection with the replacement of the product. If
Rinnai determines that repair of a product is not possible, Rinnai may replace the product with a comparable
product at Rinnai's sole discretion. The warranty claim for product parts and labor may be denied if a component or
product returned to Rinnai is found to be free of defects in material or workmanship; damaged by improper
installation, use or operation; or damaged during return shipping.
How Do I Get Service?
You must contact a trained and qualified professional for the repair of a product under this Limited Warranty. For
the name of a trained and qualified professional, please contact your place of purchase, visit the Rinnai website
(www.rinnai.us), call Rinnai at 1-800-621-9419 or write to Rinnai at 103 International Drive, Peachtree City, Georgia
30269.
Proof of purchase is required to obtain warranty service. You may show proof of purchase with a dated sales
receipt, or by registering within 30 days of purchasing the product. To register your Rinnai Tankless Water Heater,
please visit www.rinnai.us. For those without internet access, please call 1-866-RINNAI1 (746-6241). Receipt of
Registration by Rinnai will constitute proof-of-purchase for this product. Registration of product installed in new
home construction may be verified with a copy of the closing papers provided by the initial home buyer. However,
Registration is not necessary in order to validate this Limited Warranty.
Rinnai Tankless Water Heater Installation and Operation Manual
CU199i and CU160i
Item
Heat Exchanger*
All Other Parts and Components
Reasonable Labor
Warranty Coverage
8 Years
5 Years
1 Year
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