SMA SUNNY BOY 240 Instruction Manual page 63

SMA Solar Technology AG
Event Event, cause and corrective measures
number
9014 Invalid device combination (9014)
The Sunny Multigate and the inverters cannot be operated in this combination.
Corrective measures:
1. Contact the SMA Service Line and request the latest firmware update,
if necessary.
9015 Max. permitted number of inverters exceeded (9015)
The number of inverters connected exceeds the number specified in the currently set
standard.
Corrective measures:
• Reduce the number of inverters in the PV system until the maximum permissible
number is reached (see user manual of the communication product).
10221 New device cannot be administered (10221)
The cause must be determined by the SMA Service Line.
Corrective measures:
• Contact the SMA Service Line.
10259 Inconsistent communication version (10259)
The communication version of an inverter is not supported or the device combination is
invalid.
Corrective measures:
1. Contact the SMA Service Line and request the latest firmware update,
if necessary.
10265 The device with serial number X has not been available for X day(s) (10265)
Communication with one or several inverters is no longer possible.
Corrective measures:
1. Check cables and inverters for loose connectors or damage.
2. Check PV modules for soiling or damage.
3. If the problem persists, contact the SMA Service Line.
10267 Loss of communication to one or several devices (10267)
Communication with one or several inverters is no longer possible.
Corrective measures:
1. Check cables and inverters for loose connectors or damage.
2. Check PV modules for soiling or damage.
3. If the problem persists, contact the SMA Service Line.
Installation Manual
11 Troubleshooting
SMG-SB240-IA-en-11 63