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Panasonic Toughbook CF-U1AQB1G2M Reference Manual

Panasonic toughbook cf-u1aqb1g2m: reference guide.
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Reference Manual

Personal Computer
CF-U1 Series
Model No.
We recommend that this Reference Manual be printed.

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   Summary of Contents for Panasonic Toughbook CF-U1AQB1G2M

  • Page 1: Reference Manual

    Reference Manual Personal Computer CF-U1 Series Model No. We recommend that this Reference Manual be printed.
  • Page 2: User Account Control

    Introduction Terms and illustrations in this manual Page in this Manual. : Conditions that may result in minor or moderate injury. : Useful and helpful information. Press [ ] (Enter) key. Fn + (Del): Press and hold [Fn] key, and then press [ This manual explains key operations based on QWERTY keyboard model.
  • Page 3 Introduction Sound and Video Sound (e.g. MP3, WMA) and video (e.g. MPG, WMV) recorded in SD Memory Cards may be interrupted during playback. If this happens, copy them to the flash memory drive and play back. Sound and video in AVI files may be interrupted or produce a time-lag during playback. If this happens, click the notification area, and click [High performance].
  • Page 4: Key Combinations

    Key Combinations NOTE Do not repeatedly press the keys in quick succession. Do not use the key combinations together with touchscreen or other key operations. Do not use the key combinations before you log on to Windows. Wait until the flash memory drive indicator off.
  • Page 5 Key Combinations QWERTY key- Numeric key- board model board model Fn + R ( Fn + 5 ( Fn+ A ( Fn + S ( Fn + 7 ( Fn + T ( Fn + 6 ( Fn + F ( Fn + 9 ( Fn + G ( Fn + 0 (...
  • Page 6 Key Combinations Lock the keyboard and operation buttons When you operate the computer only by touchscreen, etc., accidental keyboard or other button operations are ignored. QWERTY key- Numeric key- board model board model Fn + D ( Fn + 8 ( Keyboard (except for Fn + D ( buttons are disabled.
  • Page 7 • Pop-up icon on/off Start up the Hotkey Settings. Click (Start) - [All Programs] - [Panasonic] - [Hotkey Settings]. Make the settings. [Use Fn key lock] When using an Fn key combination Press Fn once. (Fn key is locked and the indicator next to the key lights up.) Press another key.
  • Page 8 Key Combinations Setting Ctrl, Alt , Shift When you press Ctrl, Alt (Shift) Use this when pressing difficult key combinations. Click icon on the notification area. Setting Sticky Key function To enable this function Add a check mark for [Enable Sticky Key Function]. To disable this function Remove the check mark for [Enable Sticky Key Function].
  • Page 9 Touchscreen You can use the touchscreen function to perform the same operation as a mouse. Touch the screen surface with the stylus (included). For further information, click (Start) - [All programs] - [Tablet PC] - [Tablet PC Touch Training]. To right-click Touch and hold with the stylus, or touch and select the right button of “touch pointer”.
  • Page 10 Touchscreen Check the following to prevent the surface of the touchscreen from being scratched Are you using your finger or a stylus to operate the touchscreen? Is the surface clean? Is the soft cloth clean? Are you using the stylus with the tip extended? Is the tip of the stylus clean? Is your finger clean? Things to keep in mind when using the touchscreen...
  • Page 11: Tablet Pc Settings

    Touchscreen Touchscreen Calibration A standard user needs to perform the calibration as an administrator before performing the calibration for each user. Touch Screen Calibration Utility NOTE At first, log on to Windows as an administrator, and perform this calibration. Run [Touch Screen Calibration Utility]. Click (Start) - [Control Panel] - [Additional Options] - [Tablet Calibration].
  • Page 12 Hardware Button Setting You can adjust the scroll speed for Scroll button or assign the startup functions of your favorite applications to 4 Applications Buttons. Click icon on the notification area to display the menu. Click [Setup] Hardware Button Setting starts up. Make the settings.
  • Page 13 Zoom Function By zooming in the screen, small characters or icons become easy to see. You can operate the computer (e.g. click) with the zoomed screen. NOTE The Zoom function is not available in the following conditions. • When the desktop is in Aero mode •...
  • Page 14 Zoom Function To move the zoom position Press and hold near the screen frame using the stylus. Example: Press around (C) to move left. Press around (D) to move up. To zoom out to the original size There are 2 ways. Press the zoom button to [ - ] direction to return to the original screen.
  • Page 15 Zoom Function Cursor synchronization mode You can synchronize the movement of zoomed screen with the movement of cursor by the following setting. Click icon on the notification area. Zoom menu appears. Click [Zoom Up Area by Moving Cursor Position] to add a check mark.
  • Page 16 Zoom Function Hot Key Setting You can make the zoom setting by key combinations. Click icon on the notification area to display Zoom menu. Click [Setting] Click the text box (A) and press the key you prefer. (Windows), Ctrl or You can use only tions.
  • Page 17 Zoom Function Transparency Setting You can set the permeability degree for the zoomed screen. Click icon on the notification area to display Zoom menu. Click [Permeability]. Drag the slider right and left to set the permeability degree. Click [OK].
  • Page 18: Panasonic Hand Writing

    [Exit Panasonic Hand Writing], and then restart Panasonic Hand Writing. Panasonic Hand Writing may not work properly if another application software is active. In this case, close the applica- tion software and try handwriting again.
  • Page 19 Sleep and Hibernation Functions Starting Up Your Computer Quickly The sleep or hibernation functions allow you to shut off the computer without closing programs and documents. You can quickly return to the programs and documents that you were working on before sleep or hibernation. Function Data is saved to Sleep...
  • Page 20 Sleep and Hibernation Functions Entering/Resuming from Sleep or Hibernation To enter sleep or hibernation Press the power switch (A) until a beep Sleep: The power indicator (B) blinks green. Hibernation: The power indicator (B) goes off. There are another 2 ways to enter Sleep/Hibernation. •...
  • Page 21 Sleep and Hibernation Functions To resume from sleep or hibernation Press the power switch(A). In the default setting, the Windows password will be requested to resume. CAUTION Do not perform the following operations until resuming is complete. After the display is resumed, wait approximately 15 seconds (normally) or 60 seconds (when the computer is on a network).
  • Page 22 Sleep and Hibernation Functions Changing When the Computer Sleeps or Hibernates Sleep Click on the notification area, and click [More power options]. Click [Change plane settings] of the power plan you want to change. Select the setting for [Put the computer to sleep], and then click [Save changes]. The setting for hibernation may change unexpectedly when you change the setting for sleep.
  • Page 23: Saving Power

    Fn + 6 ( For Numeric keyboard model : Fn + 0 ( For Numeric keyboard model : to set it to hibernation when you have to leave the (Start) - [All Programs] - [Panasonic] - [Power Saving Utility] - [Advanced] to view...
  • Page 24: Security Measures

    Do not forget your password. If you forget your Supervisor Password, you will not be able to use your computer. Con- tact Panasonic Technical Support. When running the Setup Utility, do not leave and go away from your computer even for a short time, since other people may set or change the password.
  • Page 25 24). When you have your flash memory drive repaired • Contact Panasonic Technical Support. • Before sending back the flash memory drive, be sure to set the [Hard Disk Lock] to [Disabled]. NOTE The flash memory lock function works with the built-in flash memory. It does not work with the external hard disk.
  • Page 26: Battery Power

    Battery Power Battery Indicator You can attach 2 batteries packs to this com- puter. The battery indicators are prepared for each battery. A : Battery 1 indicators B : Battery 2 indicators Battery indicator Not lit The battery pack is not inserted or not being charged. Orange Charging is in progress.
  • Page 27 Battery Power Battery indicator Blinking red When blinking approx. every 1 second: The battery pack or the charging circuit is not operating properly. When blinking approx. every 4 second: The battery cover is open. You can remove the battery pack in this case. When blinking approx.
  • Page 28 Battery Power Checking the Remaining Battery Charge You can check the remaining battery charge on the screen. (After logging on to Windows) Press When the battery pack is inserted (example) In charging In discharging (The battery pack in the frame is discharging) When the battery pack is not inserted Fn + 9 ( For Numeric keyboard model :...
  • Page 29 Battery Power High temperature mode The high temperature mode can prevent the battery from deteriorating when the computer is used in high-temperature envi- ronment or used for a long time with its battery fully charged. Select [Auto] (default) or [High Temperature] in [Environment] of the [Main] menu of the Setup Utility ( NOTE Note that a level corresponding to a 100% charge for high temperature mode is approximately equivalent to an 80% charge level for normal temperature mode.
  • Page 30 Battery Power Computer behavior with low battery The default settings are as follows. This computer automatically switches from Battery 1 to Battery 2 and vice versa when either battery becomes empty. When both batteries are not sufficiently charged, the computer operates as below. When the battery level becomes 10% [Low battery alarm] Displays a message that the battery level is low.
  • Page 31 Follow the on-screen instructions. For Numeric keyboard model, connect a USB keyboard and press ° ° ° ° C to 30 C {50 F to 86 while the [Panasonic] boot screen is displayed just after the computer starts the (Enter).
  • Page 32 Battery Power Replacing the Battery Pack If you have a battery charger (optional) or Cradle (optional), you can remove one battery pack to charge while the other bat- tery pack is operating. The battery pack is a consumable item so the replacement will be necessary. If the battery operation time becomes noticeably short and not recovered even after recalibrating the battery, replace with a new battery.
  • Page 33 Battery Power Place the computer with the panel side down. Place it on a soft cloth, etc. Remove right and left hand strap clips from the computer. The illustration shows the clip on the left side as an example. Remove the edge of hand strap passing through the clip. Tip the top of clip front.
  • Page 34 Battery Power Remove the battery cover. Check the blinking (red) status of battery indicator. ( Pull the tab to remove the battery pack. Slightly pull the battery pack to front. Lift up the battery pack. Insert the new battery pack. Insert the battery pack matching with (B) side.
  • Page 35 Battery Power Pressing and holding the battery cover, slide the latch to fix. Attach the hand strap back to the original form. Take the step to C) in the reverse order. CAUTION Make sure the latch is securely locked, otherwise the battery pack may fall when you carry the computer.
  • Page 36 Customizing the Power Setting You can choose the optimum power setting for your operating condition by selecting a power plan. You can also create your own power plan. Changing the Power Plan Setting Click on the notification area and click [More power options]. Click [Change plan settings] of the power plan you want to change.
  • Page 37: Sd Memory Card

    SD Memory Card SD Memory Card Information This computer supports SDHC Memory Cards (SD Memory Cards with a capacity more than 2 GB). When you use a miniSD Card or a microSD Card, set the card to a miniSD Card adaptor or a microSD Card adaptor, and insert/remove the card with the adaptor.
  • Page 38 Note that Panasonic assumes absolutely no liability for any loss of data recorded by the user, or any other damages, direct or indirect.
  • Page 39 SD Memory Card To remove the card Preparation Save the data and close all applications. Open the cover and confirm the SD Memory Card indicator (A) is off. Disable the card function. Click on the notification area and select the card, then click [OK]. This step is not necessary when removing the card after turning off the computer.
  • Page 40: Usb Devices

    USB Devices Connecting/Removing USB Devices To connect the USB device Open the cover. Slide the latch down to unlock the cover. Open the cover. Connect the USB device to the USB port. When using the cable specifically designed for this, you can tighten screws at position (A).
  • Page 41 USB Devices NOTE If you have the Cradle (optional), you can connect USB devices to the Cradle. You may need to install the driver for the USB device. Follow the on-screen instructions or refer to the instruction man- ual of the USB device. You may need to install the driver again when connecting the device to another port.
  • Page 42: Fingerprint Reader

    Fingerprint Reader <Only for model with Fingerprint Reader> NOTE Enrollment and authentication is unavailable to an extremely minority of people including those whose fingerprints give little data for personal identification. How to Use the Fingerprint Reader This section explains how your fingerprints are enrolled and authenticated. Slide your finger.
  • Page 43 Fingerprint Reader Overview Fingerprint’s Outline The conventional security systems use ID/passwords and token devices such as IC cards to authenticate users. Therefore the passwords and token devices are exposed to the risk of being lost, stolen and hacking. The Fingerprint authentication method uses user’s fingerprints instead of passwords for security authentication. You can use your fingerprints to start up your computer and log on Windows.
  • Page 44: Security Functions

    Fingerprint Reader Precautions Security Functions Fingerprint Authentication Technology does not guarantee complete authentication and individual identification. Please acknowledge we shall not be liable for any loss or damage whatsoever resulting from the use of, or inability to use your Fingerprint device. The Fingerprint authentication method uses multiple fingerprints, encryption keys, credentials data and passwords.
  • Page 45 Fingerprint Reader Enrollment mode You can make the configuration for the enrollment only once during this initialization phase. • Enrollment to the biometric device All enrolled fingerprints are stored directly in the fingerprint sensor. The user data will be secured by the hardware protection keys obtained by the fingerprint sensor.
  • Page 46 • Default setting: Simple Press Fn + Tab (ESC) to close the sub-menu. Press Fn + B (F10), select [Yes], and press (Del) while [Panasonic] boot screen is displayed soon after the computer starts (Enter). (Enter). (Enter) to exit the Setup Utility.
  • Page 47 Fingerprint Reader NOTE In the [High] security mode, you have to enter the Supervisor or User Password even after fingerprint authentication. In the [Simple] security mode, you do not have to enter the Supervisor or User password after fingerprint authentica- tion.
  • Page 48 Fingerprint Reader Limitations in Use Password Bank* limitations: The following web pages cannot be supported. Web pages which are created by the following technologies: • Web forms created on the fly using javascript. • Web forms which looks as one form (e.g. login field, password field), but internally created with 2 independent forms. •...
  • Page 49 Fingerprint Reader Deleting (Initializing) Owner’s Data When you dispose of the computer or transfer the ownership, delete (initialize) the owner’s data to avoid unauthorized access. NOTE The data enrolled in the fingerprint sensor is not image data. You cannot restore fingerprint image data from the data enrolled in the fingerprint sensor.
  • Page 50 Fingerprint Reader NOTE If the enrollment mode is set to “Enrollment to the hard disk” ( after step 2. Performed by the Computer Administrator. Click (Start) - [All Programs] - [Protector Suite QL] - [Control Center]. Click [Settings], and click [Power-on Security]. Select the fingerprint, and click [Remove].
  • Page 51 Make sure your fingerprint sensor is working. • Use the Tutorial wizard to verify that the fingerprint sensor works. If not, reboot and try again. If it still does not work, please contact Panasonic Technical Support. Restore or create passport.
  • Page 52 Cradle / Mini Dock You can connect external equipment in variety by attaching the computer to the Cradle (optional) or Mini Dock (optional). Following is an example of how to set the computer to the Cradle. For further information, read the operating instructions that come with the Cradle or Mini Dock.
  • Page 53: External Display

    External Display <Only when connected to Cradle> You can switch the output destination to an external display. Before switching the computer on, connect the external display to the external display port (A) on the Cradle. NOTE After resuming from sleep or hibernation, or restarting the computer, the output destination may not be the same as the one selected in the previous status.
  • Page 54 External Display CAUTION Before disconnecting the external display, switch to the internal LCD by pressing Fn + E ( played image quality may become different after disconnection (e.g., wrong resolution). In this case, press Fn + E to reset the image quality. The screen may become distorted due to the following operations.
  • Page 55: To Change The Display Settings

    External Display To change the display settings Right-click the desktop, and click [Graphics Properties]. Click [Extended Desktop], and select the settings for [Primary Device] and [Secondary Device]. Click [Display Settings] and set the display color and resolution etc. Click [OK]. NOTE It may not be possible to use the extended desktop with some software applications.
  • Page 56 <Only when connected to Cradle or Mini Dock> Connecting LAN Turn off the computer. Do not use sleep or hibernation function. Set the computer to the Cradle. Connect the LAN port (A) and the network system (server, HUB, etc.) by using a LAN cable. Turn on the computer.
  • Page 57 Disabling/Enabling Wireless Communication <Only for model with wireless LAN, Bluetooth, and/or wireless WAN> There are 4 ways of disabling and enabling wireless communication. The wireless switch is at right next to DC-IN jack. Wireless Switch Utility ( page Settings in the Network and Sharing Center ( Settings in the [Advanced] menu of the Setup Utility ( NOTE For further information about Wireless LAN:...
  • Page 58 Disabling/Enabling Wireless Communication To check the wireless communication status Place the cursor over the Wireless Switch Utility icon ( area. A tool tip appears. NOTE If you uninstall the Wireless Switch Utility, set the wireless switch to ON. Do not turn on/off the switch repeatedly at too short intervals. Do not restart, log off, or enter sleep or hibernation immediately after turning on/off the switch.
  • Page 59 Disabling/Enabling Wireless Communication To enable or disable particular wireless devices Click the Wireless Switch Utility icon to show the pop-up menu. Select ON or OFF for the device you want to enable or disable. To change the function of the wireless switch In the default setting, the wireless switch enables devices that you select turning the wireless switch off last time.
  • Page 60: Wireless Lan

    Wireless LAN <Only for model with wireless LAN> CAUTION Do not use wireless LAN on airplanes, in hospitals, or in other locations where wireless LAN signals may affect devices. Follow the instructions of airline companies and hospitals. If you use the computer in these locations, turn off the wire- less LAN.
  • Page 61: Setting The Wireless Lan Access Point

    Wireless LAN Right-click [Wireless Network Connection] and click [Enable]. • A standard user needs to enter an administrator password. • When [Disable] is displayed, [Wireless Network Connection] is already enabled. Turn on wireless LAN in the Wireless Switch Utility. NOTE You can use the following procedure instead of turning on wireless LAN in the Wireless Switch Utility.
  • Page 62 Wireless LAN To connect to the access point for connection in the stealth mode (ANY access denied), perform the steps below. Click on the notification area and click [Network and Sharing Center]-[Manage wireless networks]. Click [Add] and select [Manually create a network profile]. Add a check mark for [Connect even if the network is not broadcasting] and set the access point.
  • Page 63 Wireless LAN If you enable or disable 802.11a using the pop-up menu of Wireless Switch Utility, the setting in [Device Manager] will be accordingly changed as below. Settings in Device Manager [6. 802.11a/b/g] [4. 802.11b/g] [3. 802.11g] [5. 802.11a/g] [1. 802.11a] [2.
  • Page 64 Bluetooth <Only for model with Bluetooth> You can access internet and other Bluetooth devices without connecting cables. NOTE Communication is established through the Bluetooth antenna (A). Do not block the antenna area with your hand or body. To use Bluetooth, set [Bluetooth] to [Enabled] (default) in the [Advanced - Wireless Configuration] menu of the Setup Utility ( The transmission rate will be lower when a microwave oven is used near by.
  • Page 65: Setup Utility

    [No Protection]. You cannot delete the User Password. • In the [Exit] menu, you cannot make the setting of [Load Default Values] and [Boot Override]. • Fn + (F9) (Setup Defaults) does not function. (Del) several times while [Panasonic] boot screen is dis-...
  • Page 66 Setup Utility Information Menu Language Product Information Model No Serial No System Information Processor Type Processor Speed Memory Size Available Memory Hard Disk BIOS Information BIOS Embedded Controller Accumulative Operating Time Access Level Underlined items are the factory presets. English Japanese Computer information (cannot be changed.)
  • Page 67 Setup Utility Main Menu System Date • Month/Day/Year. • You can use Tab to move the cursor. System Time • 24-hr. style. • You can use Tab to move the cursor. Main Configuration Touchscreen Mode Current Status • Only when [Touchscreen Mode] is set to [Auto]. Display •...
  • Page 68 Setup Utility Advanced Menu CPU Configuration Execute-Disable Bit Capability Hyper Threading Technology Intel (R) Virtualization Technology Peripheral Configuration SD Slot Legacy USB Support Wireless Configuration Serial Port Configuration • Used to configure the GPS and Barcode Reader The sub-menu that appears when [Wireless Configuration] is selected: Wireless Switch Wireless LAN.
  • Page 69 [USB Floppy Disk] [Hard Disk] [USB Hard Disk] [USB CD/DVD Drive] Disabled Use the Panasonic USB floppy disk drive (optional: CF-VFDU03U) NOTE To boot from the following devices, make the settings as below. To boot from • USB connected device ] ->...
  • Page 70 Setup Utility Prompt • When [Setup Utility Prompt] is set to [Disabled], the message “Press F2 for Setup” is not displayed on [Panasonic] boot screen. However U (F2) and will work even if the message is not displayed. Password on Boot...
  • Page 71 Setup Utility Exit Menu Save Values and Reboot Reboot Without Saving Changes Save Options Save Current Values Load Previous Values Load Default Values Boot Override (Device Information) Reboot the system after saving the changes. Reboot the system without saving the changes. Save the changes for all Setup options.
  • Page 72: Hardware Diagnostics

    If it appears that the hardware installed in this computer is not operating properly, you can use the PC-Diagnostic Utility to determine whether or not there is a problem. If the utility discovers a problem in the hardware, contact Panasonic Technical Support. Software cannot be checked using this utility.
  • Page 73 Click (right click cannot be used) Click (close) (Enter). Internal keyboard operations Press Space and then press close) cannot be selected) Press Space above the icon Press Ctrl , Alt , and Fn + Ctrl For USB keyboard : (F2) or (Del) while [Panasonic] (Del).
  • Page 74 When running a check on the memory or the flash memory, clicking the icon once will turn on the extended diagnostic check (“FULL” (C) will be displayed below the icon); click again, and the icon will be displayed in gray (D). Click to start the diagnostic check. (Enter). (F7) while [Panasonic] boot screen is displayed. e.g. flash memory...
  • Page 75 Hardware Diagnostics When all the hardware has been checked, confirm the diagnostic check results. If the display is red and the message “Check Result TEST FAILED” is displayed, you can assume that there is a problem with the computer’s hardware. Confirm which hardware component is displayed as red, and contact Pana- sonic Technical Support.
  • Page 76 Prepare the following items: • The Product Recovery DVD-ROM for Windows Vista (included) • Panasonic USB CD/DVD drive (optional) (refer to recent catalogs and other sources for information about the products available) Remove all peripherals (except for the CD/DVD drive).
  • Page 77 (F10) At the confirmation message, select [Yes] and press The computer will restart. When [Panasonic] boot screen displays, press and hold If [Enter Password] is displayed during the following procedure, input the Supervisor Password or the User Password. Set the Product Recovery DVD-ROM into the CD/DVD drive.
  • Page 78 Prepare the following items: • The Product Recovery DVD-ROM for Windows Vista (included) • Panasonic USB CD/DVD drive (optional) (refer to recent catalogs and other sources for information about the products available) Remove all peripherals (except for the CD/DVD drive).
  • Page 79 Flash Memory Data Erase Utility Select the [Exit] menu, then select your CD/DVD drive in [Boot Override]. Press (Enter). The computer will restart. If [Enter Password] is displayed during the following procedures, input the Supervisor Password or the User Password. Click [Erase the whole data on the Hard Disk for security] and click [Next].
  • Page 80 Error Code / Message Follow the instructions below when an error message or code appears. If the problem persists or if the error code/message is not shown here, contact Panasonic Technical Support. Error Code/Message Solution Bad System CMOS An error has occurred in the memory of system settings. This occurs when the memory con- tent is changed by an unexpected program operation, etc.
  • Page 81: Technical Information

    Technical Information Network Connections and Communications Software Close the communications software before using the power saving function. If the power saving function (sleep or hibernation) is activated while communications software is used, the network con- nection may be interrupted, or the performance may be adversely affected. In this case, restart the computer. In a network environment, set [Never] for [Put the computer to sleep] and [Hibernate after].
  • Page 82 Technical Information Hungarian c:\windows\support\hu\migwiz, c:\windows\support\hu\tools Japanese c:\windows\support\ja\migwiz, c:\windows\support\ja\tools Korean c:\windows\support\ko\migwiz, c:\windows\support\ko\tools Latvian c:\windows\support\lv\migwiz, c:\windows\support\lv\tools Lithuanian c:\windows\support\lt\migwiz, c:\windows\support\lt\tools Polish c:\windows\support\pl\migwiz, c:\windows\support\pl\tools Portuguese c:\windows\support\pt\migwiz, c:\windows\support\pt\tools Portuguese (Brazilian) c:\windows\support\xc\migwiz, c:\windows\support\xc\tools Romanian c:\windows\support\ro\migwiz, c:\windows\support\ro\tools Serbian c:\windows\support\st\migwiz, c:\windows\support\st\tools Slovak c:\windows\support\sk\migwiz, c:\windows\support\sk\tools Slovenian c:\windows\support\sl\migwiz, c:\windows\support\sl\tools Thai c:\windows\support\th\migwiz, c:\windows\support\th\tools Ukrainian c:\windows\support\uk\migwiz, c:\windows\support\uk\tools...
  • Page 83: Shut Down

    Refer to the following instructions when a problem occurs. If the remedies indicated in the chart do not solve the problem, contact Panasonic Technical Support. For a software problem, refer to the instruction manual of the software. • To check the computer’s usage status ( Shut Down Cannot shut down or restart Windows.
  • Page 84 Troubleshooting (Advanced) Sound Distorted sound. Cannot change the volume by press- ing Fn + A ( ) or Fn + S ( For Numeric keyboard model : ) or When logging on (e.g., resuming the computer), audio is distorted. Keyboard Cannot enter special characters (ß, à, ç, etc.) and symbols.
  • Page 85: Connecting Peripherals

    Troubleshooting (Advanced) Wireless Communication (only for model with wireless LAN/Bluetooth/wireless WAN) Cannot connect to a network. Access point is not detected. Connecting Peripherals An error occurs while installing the driver. Slide the wireless switch to turn on the wireless devices. Set the device ([Wireless LAN] / [Bluetooth] / [Wireless WAN]) to [Enabled] in the [Advanced - Wireless Configuration] menu of the Setup Utility ( Restart the computer.
  • Page 86 Check the mouse connection. You can use only the Panasonic CF-VFDU03U USB floppy disk drive (optional). Connect the floppy disk drive directly to a USB port of the computer. Do not connect it via a USB hub or USB connector of the Cradle or the Mini Dock.
  • Page 87 Troubleshooting (Advanced) Connecting Peripherals Cannot print. LAN transmission speed slows down noticeably. <Only for model with wireless LAN> Wireless LAN connection is cut. Touchscreen The cursor does not work. Cannot point the correct position using the included stylus. Cannot input using the touchscreen Cannot use scroll function of scroll but- ton on the Internet Explorer.
  • Page 88 Troubleshooting (Advanced) Fingerprint Reader (only for model with Fingerprint Reader) The sensor does not enroll or authenti- cate my fingerprint. Sensor does not work. Slide your finger correctly. For further information about enrollment and authen- tication, refer to “How to Use the Fingerprint Reader” ( print Tutorial].
  • Page 89 Troubleshooting (Advanced) Fingerprint Reader (only for model with Fingerprint Reader) User cannot use enrolled finger. (e.g. injury) Replacing sensor. It is strongly recommended to enroll at least 2 fingers to avoid this problem. If you enrolled multiple fingers, simply use other finger. If you only enrolled one finger that can be used, we recommend to use the [Enroll or Edit Fingerprints] wizard and enroll additional fingerprints.
  • Page 90 Troubleshooting (Advanced) Fingerprint Reader (only for model with Fingerprint Reader) Lost [Advanced Security] backup password. Protector Suite QL reinstallation. Lost [File Safe] backup password. Accessing [File Safe] after Protector Suite QL uninstallation. Accessing [File Safe] after computer crash. Removing data from the Reader. To change the [Advanced Security] backup password, go to the [Enroll or Edit Fingerprints] wizard and swipe your finger and go through the Fingerprint enrollment.
  • Page 91 Troubleshooting (Advanced) Fast User Switching Function Some applications do not work prop- erly. Others No response. When switching to a different user with the Fast User Switching function, the following problems may occur. • Some applications may not work properly. •...
  • Page 92 As long as it is activated, the PC Information Viewer will appear in front of all other screens. Depending on your network environment, it may take sometime to start up PC Information Viewer. Click (Start) - [All Programs] - [Panasonic] - [PC Information Viewer] - [PC Information Viewer]. Select the item to display the detailed information.
  • Page 93 The screen image is saved in [Documents] folder. Alternatively you can save a copy of the screen in the following procedure. Click (Start) - [All Programs] - [Panasonic] - [PC Information Viewer] - [Screen Copy]. NOTE The image is a bitmap file in 256 colors.
  • Page 94 Troubleshooting (Advanced) Disabling auto-defragment Windows automatically processes “defragment” to speed up in accessing files, etc. However, this process is not always necessary because you can access files at high speed even if they are decentrally-saved in the flash memory. Also, we recommend disabling auto-defragment because reducing the number of writing times is effec- tive to use the flash memory for a long period of time.
  • Page 95 Troubleshooting (Advanced) Disabling periodical auto-defragment processed by Windows Click (Start) - [Control Panel] - [System and Maintenance]. Scroll down the screen and click [Defragment your hard drive]. If the [User Account Control] screen appears, click [Continue]. If you have logged on as a standard user, enter an administrator password and click [OK]. Click [Run on a schedule (recommended)] to remove the check mark.
  • Page 96 • PS/2 is a registered trademark of International Business Machines Corporation. • Panasonic is a registered trademark of Matsushita Electric Industrial Co., Ltd. • Names of products, brands, etc., appearing in this manual are trademarks or registered trademarks of their respective own companies.

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