Digital Watchdog VMAX IP G4 DW-VG416 T16P Series User Manual page 83

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7. The image on the remote software has suddenly disappeared after displaying it for a
brief time.
1) Some ISPs restrict upload data/traffic volume. Please contact your ISP.
2) Upload traffic restrictions can be easily checked with the following steps.
> Turn off the power of your Modem & Router.
> After 60seconds, turn on the power of your Modem first and then Router.
> After reconnection, if it is disconnected again after a brief time (in a similar period later),
it means that the ISP restricts upload traffic.
8. A backup or firmware upgrade through a USB memory stick cannot be made
though it is detected by the NVR.
1) USB memory stick should be formatted by FAT or FAT 32.
2)
It is not allowed to use a partitioned or password-encoded USB memory.
9. Time sync through the NTP server does not work.
The NTP server requires a DNS server address. Check if the DNS server address is correct at the
[Network] setup page.
10. Email transmission does not work in using the Email to notify function.
1) The Email notification function works based on the SMTP service.
2) Check if the sending mail address is correct and if the mail server supports the SMTP service.
3) If you are using an SMTP service that is based on TLS authentication (including SSL) such as
Gmail and yahoo mail, enable [Use SSL Authentication] at the [Notification] setup page.
4) SMTP service is provided based on DNS. Check if the DNS server address is correct at the
[Network] setup page.
VMAX IP G4™
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