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Technical Support
A.2 Troubleshooting
A.2
Troubleshooting
Ethernet Monitors
Error pattern
The Windows Start screen is not
visible and only the extended
desktop is displayed. The device
cannot be operated.
Commissioning of the Ethernet
Monitor software has failed.
A connection to the Ethernet
Monitor was not established.
The start screen of the Ethernet
Monitor remains in "Connected"
state, text is green.
A.3
Information about the manufacturer
Siemens AG is the manufacturer of the HMI devices described in this document.
The manufacturer address is:
Siemens AG
Digital Industries
Postfach 48 48
90026 NÜRNBERG
GERMANY
132
Possible cause
Possible remedy
Occurs when unin-
Uninstalling cannot be performed with an
stalling the Ethernet
Ethernet Monitor. Use a different monitor
Monitor software.
for uninstalling.
Device has already
Factory setting must be restored on the
been used in a differ-
devices. Re-install original PC operating
ent constellation
system, use the Restore DVD for an IPC.
Installation was started
WLAN is not supported, disable the WLAN
using a WLAN network
adapter of the PC prior to installation.
connection.
Make sure that the
Switch off the power supply of the Ether-
factory settings have
net Monitor. Press the Reset button and
been restored for the
keep it pressed for another 10 seconds
Ethernet Monitor.
while switching on the power supply.
Both LAN LEDs will go out briefly.
You can check a reset of the Ethernet
Monitor with a PC on which the Ethernet
Monitor software was not installed.
1. Set the network address of the PC to
2. Connect IPC and Ethernet Monitor via
3. Open the command line interpreter on
4. Enter "ping 192.168.1.2" in the com-
1. Switch off of the power supply of the
2. Wait for 10 seconds.
3. Switch on the power supply of both
Operating Instructions, 03/2023, A5E46641410-AE
192.168.1.1.
the network.
the PC: "Start > command prompt >
'CMD'"
mand-line interpreter. When a feed-
back message from "192.168.1.2" is
displayed, the factory settings have
been restored for the Ethernet Moni-
tor.
Ethernet Monitor and of the PC.
devices again.
IFP V2, IFP V2 PRO, IFP V2 ETH
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