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Technical Support
A.2 Troubleshooting
A.2
Troubleshooting
Ethernet Monitors
Error pattern
The Windows Start screen is
not visible and only the
extended desktop is displayed.
The device cannot be operated.
IPC Wizard does not find a
suitable device and aborts the
installation.
Commissioning of the Ethernet
Monitor software has failed.
A connection to the Ethernet
Monitor was not established.
The start screen of the Ethernet
Monitor remains in "Connected"
state, text is green.
122
Possible cause
Possible remedy
Occurs when
Uninstalling cannot be performed with an
uninstalling the
Ethernet Monitor. Use a different monitor
for uninstalling.
Ethernet Monitor
software in
combination with an
Ethernet Monitor.
Occurs during
Acknowledge note text. Reboot.
commissioning of a
After rebooting, start setup of the Ethernet
SIMATIC IPC with pre-
Monitor software.
installed IPC Wizard.
Device has already
Factory setting must be restored on the
been used in a
devices. Re-install original PC operating
different constellation
system, use the Restore DVD for an IPC.
Installation was started
WLAN is not supported, disable the
using a WLAN network
WLAN adapter of the PC prior to
connection.
installation.
Make sure that the
Switch off the power supply of the
factory settings have
Ethernet Monitor. Press the Reset button
been restored for the
and keep it pressed for another
Ethernet Monitor.
10 seconds while switching on the power
supply. Both LAN LEDs will go out briefly.
You can check a reset of the Ethernet
Monitor with a PC on which the Ethernet
Monitor software was not installed.
1. Set the network address of the PC to
2. Connect IPC and Ethernet Monitor via
3. Open the command line interpreter on
4. Enter "ping 192.168.1.2" in the com-
1. Switch off of the power supply of the
2. Wait for 10 seconds.
3. Switch on the power supply of both
Operating Instructions, 09/2019, A5E31298376-AJ
192.168.1.1.
the network.
the PC: "Start > command prompt >
'CMD'"
mand-line interpreter. When a feed-
back message from "192.168.1.2" is
displayed, the factory settings have
been restored for the Ethernet Moni-
tor.
Ethernet Monitor and of the PC.
devices again.
IFP, IFP PRO, IFP ETH
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