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pilot.
a.
Ignitor electrode positioned wrong - Replace pilot.
b.
Ignitor electrode is broken - Replace pilot.
c.
Ignitor electrode not connected to ignitor cable - Reconnect
ignitor cable.
d.
Ignitor cable pinched or wet. Keep ignitor cable dry - Free
ignitor cable if pinched by any metal or tubing.
e.
Broken ignitor cable - Replace ignitor cable.
f.
Bad piezo ignitor - Replace piezo ignitor.
a.
Appliance burning vapors from paint, hair spray, glues,
etc. - Ventilate room. Stop using odor causing products
while heater is running.
b.
Gas leak - Locate and correct all leaks.
off.)
a.
Not enough fresh air is available for ODS/pilot to operate
- Open window and/or door for ventilation.
b.
Low line pressure - Contact local gas company.
c.
ODS/pilot is partially clogged - Clean ODS/pilot.
d.
Defective thermocouple - Replace pilot.
4.
Appliance shuts off during use. (Pilot stays on.)
a.
Low line pressure - Check line pressure to the valve.
connections, output should be a minimum of 325 millivolts
across. TH/TP and TP terminals with ON/OFF switch off.
a.
Gas leak - Locate and correct all leaks.
b.
Control valve defective - Replace control valve.
a.
Gas supply turned off or manual shutoff valve closed - Turn
on gas supply or open manual shutoff valve.
b.
Control knob not in PILOT position - Turn control knob to
PILOT position.
c.
Control knob not pressed in while in PILOT position - Press
in control knob while in PILOT position.
d.
Air in gas lines when installed - Continue holding down
control knob. Repeat igniting operation until air is
removed.
e.
ODS/pilot is clogged - Replace ODS/pilot assembly or get
it serviced.
f.
Gas regulator setting is not correct - Replace gas
regulator.
released.
a.
Control knob not fully pressed in - Press in control knob
fully.
b.
Control knob not pressed in long enough - After ODS/pilot
lights, keep control knob pressed in 30 seconds.
c.
Manual Shutoff valve not fully open - Fully open manual
shutoff valve.
Page 34
TROUBLESHOOTING
SYMPTOMS - POSSIBLE CAUSES AND CORRECTIONS
d.
Thermocouple connection loose at control valve - Hand
tighten until snug, then tighten 1/4 turn more.
problem could be caused by either low gas pressure or
dirty or partially clogged ODS/pilot - Contact local gas
company.
f.
Thermocouple damaged - Replace thermocouple.
g.
Control valve damaged - Replace control valve.
8.
Burner does not light after ODS/pilot is lit.
person.
service person.
b.
Manifold pressure is too low - Contact local gas
company.
a.
Vapors from paint or curing process of logs - Problem will
stop after a few hours of operation. Run the heater with
the damper open if you have one, or open a window for
Log heater is intended to be smokeless. Turn OFF heater
lit.
a.
Turning control knob to HIGH position when main burner
is cold - Turn control knob to LOW position and let warm
up for a minute.
b.
Air in gas line - Operate burner until air is removed from
line. Have gas line checked by local gas company.
12. No gas to pilot.
a.
LP-regulator shut down due to inlet pressure too high
- Verify LP tank regulator is installed and set at 11" to
13" w.c. Replace regulator on heater.
26497-6-0511
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