HiBoost Mate Plus Series User Manual
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Summary of Contents for HiBoost Mate Plus Series
- Page 1 Boost Your Bars User Manual Mate Plus Series 4K Mate Plus （F10GTI-5S-IOT） 4K Mate Plus Pro （F10GTI-5S-IOT.Pro） 10K Mate Plus （F15GTI-5S-IOT） 10K Mate Plus Pro （F15GTI-5S-IOT.Pro）...
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Page 2: Table Of Contents
CONTENTS Package Content Introduction Pre-Installation Instructions light pattern APP Assisted Installation LCD Assisted Installation Quick Troubleshooting Guide Technical Speci cations Authorized Accessories List FCC and IC Statements Return and Warranty Policies... -
Page 3: Package Content
Package Content HIBoost 4K/10K Mate Plus Outdoor Cable Outdoor Antenna Through-Window Cable 49.2ft NM-SMAM SMA-Male to SMA-Female (No drilled hole) Outdoor Cable to Booster Booster Power Supply 16.4ft SMAF-SMAM Accessories for main parts Waterproof tape are all provided to protect connetctions... - Page 4 Power Supply Accessories for main parts Waterproof tape are all provided to protect connetctions NOTE: Available accessories can be purchased through HiBoost.com Warning: Un-authorized antennas, cables, and/or coupling devices are prohibited by new FCC rules. Please contact FCC for details: 1(888)-CALL-FCC...
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Page 5: Introduction
Both HiBoost Mate Plus and Mate Plus Pro have built-in antennas, so both can directly receive and send signals through boosters. But Plus Pro has one more indoor antenna to facilitate the need to cover more rooms. -
Page 6: Pre-Installation Instructions
We strongly recommend you to read the user guide completely before beginning the installation. HiBoost 4K/10K Mate Plus/Plus Pro provide 2 options of booster installation, APP and LCD installation ways are unique methods provided by HiBoost 1. App assisted installation, FIRST CHOICE From Page 13~28. - Page 7 Then why has HiBoost spent extra big e orts and costs to design APP and LCD signal meters to help you install? Out of the various reasons, the most important reason is that we would like you, our valuable client, to get the maximum output power from the booster system in order to get optimal signal reception for all your mobile devices.
- Page 8 ※ Please do spend sometime to read it fully, as it is crucial to get full bars for your rooms. How HiBoost Booster works 3. Indoor antenna(s) receive 1. Outdoor antenna receives 2.
- Page 9 Noted: applicable to 4K Mate Plus and 10K Mate Plus Noted: applicable to 4K Mate Plus Pro and 10K Mate Plus Pro; Or 4K Mate Plus and 10K Mate Plus with purchased secondary indoor antenna.
- Page 10 Noted: applicable to 4K Mate Plus Pro and 10K Mate Plus Pro;when 3 indoor antenna is added.
- Page 11 Working Principle in Formula Outside Outdoor Outdoor Booster Indoor Indoor System Signal Antenna Gain Cable Loss Gain Cable Loss Antenna Gain Output Power Out of the Formula: Outside Signal: To be received by outdoor antenna from cell tower Outdoor Antenna Gain: The gain of outdoor antenna Outdoor Cable Loss: The loss of the outdoor cable Booster Gain: The actual working gain of the booster...
- Page 12 More notes on how to keep the maximum booster gain The loop back from the outdoor antenna to the indoor antennas will reduce the gain, so the principle to keep the maximum booster gain is to avoid the loop back from the outdoor antenna to the indoor antennas.
- Page 13 Notes about LCD Display These are instructions that will allow users to install a Barsguar d cell phone booster using the LCD Display Following LCD status indicators and control buttons on the booster DL Output Power Amount: Indicates the amount of DL Band: Shows the working DL Output Power Status: Indicates the status output power for this frequency band.
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Page 14: Light Pattern
Booster Light Patterns COLOR INDICATION Band works correctly with maximum allowable gain Blue Band gain reduction because of a slight loopback condition Yellow 1. Band has been shut down because of a strong loopback condition 2. Band has been shut down because of an overload condition Band has been disabled. -
Page 15: App Assisted Installation
APP Assisted Installation Flow chart of App Assisted Installation Find the cell tower & Connect the booster with Connect the power supply Determine the outdoor to the booster the app Install the booster and Install the indoor Install the outdoor antenna cables antenna(s) Step 1: Connect the power supply to the booster... - Page 16 Step 2: Connect the booster with the app Download the Signal Supervisor App, register ID and booster. 1) Search “Signal Supervisor” on Google Play/ App Store, or scan the above QR Code to download. 2) Register on the Signal Supervisor APP. 3) Plug in the booster * The Bluetooth/WiFi antenna is of built-in type, * There is no need to connect outdoor or indoor antennas at this moment.
- Page 18 Due to the variety of phone models and the WiFi router types, there is a situation, though it is rare, where the booster cannot be linked to the Signal Supervisor app successfully. If such situation is encountered: * You can alternatively use LCD signal meter to assist your installation. And Bluetooth/WiFi disconnection won’t in uence the booster working status at all.
- Page 19 For ios (1)Dial *3001#12345#* (2)Follow the instructions, take the screenshot as required. 3.2 Find the cell tower (1) Enter cellmapper.net (2) Choose your own carrier and band here.
- Page 20 (3) Then enter the coordinate of where you are trying to install the signal booster, and press Enter key. (In fact when you open Cellmapper, the map on the right will automatically locate your area if you’ve given the site permission to access your location. If you found tower sites not even displayed on the map, it might because the app intercepts the locations for security reasons.）...
- Page 21 3.3 Determine the outdoor antenna’s position The outdoor antenna is usually placed at one of the 4 ends of the roof. Please choose the position according to the tower’s location. Make sure there are no barriers between the antenna and the tower.
- Page 22 4.2 Adjust and x the outdoor antenna Have your outdoor antenna pointed to the cell tower you found before and observe the reading on the app. Adjust the outdoor antenna accordingly. Target: Try to get the highest possible output power for each band and try to make 2-3 gauges turn green.
- Page 23 Professional Tips Professional Tips • Keep in mind that it is normal for the output values may vary dynamically between 1-3 dB • To optimize the signal for one carrier, point the outdoor antenna towards the closest cell phone tower designated to that carrier •...
- Page 24 Step 5: Install the indoor antenna(s) Now it’s turn to install the indoor antenna Note: It is better to have two people at this stage. One can go around to nd the best place for indoor antenna. While the other can walk around to do test all over to make sure every spot is covered with stable and high quality signal.
- Page 25 Adjust the indoor antenna It would be best if you could make the two antennas face opposite directions. For 4K Mate Plus and 4K Mate Plus Pro, make sure that the gain reaches about 60 dB; For 10K Mate Plus and 10K Mate Plus Pro, make sure that the gain reaches about 65 dB. If not, please adjust the direction of the indoor antenna/increase the vertical and horizontal distance between the two antennas/add some barriers.
- Page 26 4K/10K Mate Plus Pro is the same situation but if you need more rooms to be covered, follow this step. (Each HiBoost Plus/Pro series has two additional indoor antennas' port, but it should be noted that if indoor2 port is occupied, the built-in antenna will be disabled) 5.4 Adjust the indoor panel antenna...
- Page 27 Two requests of indoor antenna installation A. Radiation shall be good enough to cover whole space B. Loopback shall be avoided Might be ok Again the tips to avoid the loopback 1. Increase the distance between the outdoor and indoor antennas 2.
- Page 28 5.5 Signal Quality test You could do the following: (1)Do speed tests with the booster on and o , and make a comparison. (2)Check if the number of signal bars increases. (3)Make a phone call or send messages and check if the voice and streaming are better. If the test is good, then congratulations, the indoor antenna position has been successfully found.
- Page 29 If you’d like to cover more rooms, a second indoor panel antenna can be used. Use the 30ft NM-SMAM cable inside the package to connect indoor 2 port, and then repeat steps of 1st indoor antenna installation. Note: (1) The built-in antenna will be disabled when the indoor2 port is occupied. (2) The connector of indoor2 port is SMA-Female, please make sure you buy the right cable.
- Page 30 Test again the performance after installation is done a. First make sure the Signal gauge value is unchanged from that during the outdoor antenna installation. b. Test with a third-party app, make sure calls and network data iare smooth in most indoor signal coverage areas.
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Page 31: Lcd Assisted Installation
LCD Assisted Installation Flow chart of LCD Assisted Install Find the cell tower & Connect the power supply Install the outdoor antenna Determine the outdoor to the booster antenna’s position Install the indoor antenna Install the booster and cables Step 1: Connect the Power Supply to the Booster Power Supply Booster... - Page 32 Due to the variety of phone models and the WiFi router types, there is a situation, though it is rare, where the booster cannot be linked to the Signal Supervisor app successfully. If such situation is encountered: * You can alternatively use LCD signal meter to assist your installation. And Bluetooth/WiFi disconnection won’t in uence the booster working status at all.
- Page 33 For ios (1)Dial *3001#12345#* (2)Follow the instructions, take the screenshot as required. 2.2 Find the cell tower (1) Enter cellmapper.net (2) Choose your own carrier and band here.
- Page 34 (3) Then enter the coordinate of where you are trying to install the signal booster, and press Enter key. (In fact when you open Cellmapper, the map on the right will automatically locate your area if you’ve given the site permission to access your location. If you found tower sites not even displayed on the map, it might because the app intercepts the locations for security reasons.）...
- Page 35 2.3 Determine the outdoor antenna’s position The outdoor antenna is usually placed at one of the 4 ends of the roof. Please choose the position according to the tower’s location. Make sure there are no barriers between the antenna and the tower. Step 3 Install the outdoor antenna 3.1 Connect the outdoor antenna with the booster (1) Put the booster near to the location you would like to install in the future, or a place with power outlet...
- Page 36 3.2 Look for the best location and direction of outdoor antenna Now pick up the outdoor antenna and point to above cell tower and adjust its position precisely, ask your partner to watch the LCD signal gauge to get a strongest possible output signal. Ask your partner to look at the signal meter value, 10dbm(4k) or 12dbm(10k) is the best.
- Page 37 3.3 Fix outdoor antenna Now install the outdoor antenna rmly The connector of the cable connection part is glued with black waterproof tape to prevent long-term signal drop and reduce signal loss! 3.4 Recon rm that the signal on LCD signal meter is the best! And take photo of LCD signal meter for future comparison during indoor antenna install.
- Page 38 Step 4: Install the indoor antenna(s) Now it’s turn to install the indoor antenna Note: It is better to have two people at this stage. One can go around to nd the best place for indoor antenna. While the other can walk around to do test all over to make sure every spot is covered with stable and high quality signal.
- Page 39 4K/10K Mate Plus Pro is the same situation but if you need more rooms to be covered, follow this step. (Each HiBoost Plus/Pro series has two additional indoor antennas' port, but it should be noted that if all of them are connected, the built-in antenna will disable)
- Page 40 4.3 Find the proper location for indoor antenna 1) The radiation pattern is 80° horizontal and 70°vertical. So try to make sure your indoor antenna pointed to the area you would like to cover with signal. Panel antenna 13ft vertical 30ft horizontal...
- Page 41 2) After nding the location, hold it there, and ask the other person to compare the gain and power on LCD signal meter, they shall keep the same or very nearby with the photo taken during outdoor antenna install. This is to avoid the loop back between outdoor and indoor antennas, please move the indoor antenna till you get unchanged or slightly changed gain and power.
- Page 42 4.4 Signal Quality test You could do the following: (1)First make sure the signal gauge value is unchanged from that during the outdoor antenna installation. (2)Do speed tests with the booster on and o , and make a comparison. (3)Check if the number of signal bars increases. (4)Make a phone call or send messages and check if the voice and streaming are better.
- Page 43 If you’d like to cover more rooms, a second indoor panel antenna can be used. Use the 30ft NM-SMAM cable inside the package to connect indoor 2 port, and then repeat steps of 1st indoor antenna installation. Note: (1) The built-in antenna will be disabled when the indoor2 port is occupied. (2) The connector of indoor2 port is SMA-Female, please make sure you buy the right cable.
- Page 44 Test again the performance after installation is done a. First make sure the Signal gauge value is unchanged from that during the outdoor antenna installation. b. Test by a third-party app, calls and network data are smooth in most indoor signal coverage areas. Now everything is completed and please start to enjoy the mobile services.
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Page 45: Quick Troubleshooting Guide
Quick Troubleshooting Guide If the booster is working normally, no further adjustment is required. Mate 4k Plus / 4k Plus Pro OVERLOAD DL GAIN OUTPUT POWER LED LIGHT PATTERN REASON SOLUTION LTE700 <60dB >=8dBm Have your outdoor antenna Red(SHDN) CELL800 <60dB >=8dBm pointed slightly away from the cell... - Page 46 Normal but No Boosted Signal DL GAIN OUTPUT POWER LED LIGHT PATTERN REASON SOLUTION Check the band you are using again. LTE700 >=60dB >=-5dBm If it stays at band66, get into the 'detail'/ 'Setting' of gagues on Signal Supervisor and switch o RF switch 1、The band is not CELL800 >=60dB...
- Page 47 POOR SIGNAL DL GAIN OUTPUT POWER LED LIGHT PATTERN REASON SOLUTION 1、Try adjusting the outdoor LTE700 >=60dB --/NEGATIVE antenna to the best direction 2、Try adjusting the outdoor antenna to another cell tower CELL800 >=60dB --/NEGATIVE 3、Try increasing the height of the Blue(ULN) outdoor antenna and make sure Input signal is too weak...
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Page 48: Technical Speci Cations
Technical Speci cations Model No. 4K Mate Plus 4K Mate Plus Pro 10K Mate Plus 10K Mate Plus Pro (F10GTI-5S-IOT) (F10GTI-5S-IOT.Pro) (F15GTI-5S-IOT) (F15GTI-5S-IOT.Pro) Working Band Band 12-17 / Band 13 / Band 5 / Band 25-2 / Band 4 UL F requency R ange(MHz) 698-716 / 776 –... -
Page 49: Authorized Accessories List
Authorized Accessories List Outdoor Antenna & Cable Kit Options Kit 9-5050 Kit 9-50400 Kit 7-7550 Yagi 9dbi Antenna & 50’ 5D Cable Yagi 9dbi Antenna & 50' 400 Cable Panel 7dbi Antenna & 75' 5D Cable Kit 11-100400 Kit 9-75400 Kit 7-10050 Yagi 11dbi Antenna &... -
Page 50: Fcc And Ic Statements
• Consult the dealer or an experienced radio/TV technician for help Changes or modi cations not expressly approved by HiBoost could void the user’s authority to operate the equipment. For a complete list of antennas and cables approved... - Page 51 FCC 27.50(d)(4) Statement: Fixed, mobile, and portable (handheld) stations operat- ing in the 1710-1755 MHz band are limited to 1-watt EIRP. Fixed stations operating in the 1710-1755 MHz band are limited to a maximum antenna height of 10 meters above ground.
- Page 52 This is a CONSUMER device. BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network.If you are unsure, contact your provider.
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Page 53: Return And Warranty Policies
Returned Material Authoriza- tion (RMA) number supplied by us. RMA numbers may be obtained by contacting customer support at 972-870- 5666 or support @hiboost.com This warranty does not apply to any signal boosters or kits determined by us to have been subjected to tampering, misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties. - Page 54 3150 Premier Drive,Suite 130, Irving, TX 75063 (972) 870-5666 service@hiboost.com www.hiboost.com...
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