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FAQ
Q1. Why can't I find the HDD?
a.
Please check the power and SATA data cables of the HDD to make sure they are well connected.
b.
For some NVRs with the 1U or small 1U case, the power of the adapter may be not enough for operating them. Please use the power adaptor
supplied along with the NVR.
c.
Please make sure the HDDs are compatible with the NVR. See Appendix C Compatible Device List for details.
d.
The HDD could have gone bad. Change a new one.
Q2. Why are there no images outputin some or all of the camera windows?
a.
Please make sure the resolutions of the cameras are supported by the NVR.
b.
Please make sure the network cables of the IP camera and NVR areboth connected properly and the network parameters are set correctly.
c.
Please make sure the network and the switch both work normally.
Q3. The screen has nooutput after booting the NVR normally.
a.
Please make sure the screen, HDMI or VGA cables are good and well connected.
b.
Please make sure the screen supports the resolution of 1280*1024, 1920*1080 or 3840*2160 (4K*2K). The NVR cannot self-adapt to the
screen of which the resolution is lower than 1280*1024, and then the screen will remind you that the screen resolution is not supported by the
NVR or just have no display. Please change a screen at1280*1024, 1920*1080 or 3840*2160 resolution before booting the NVR.
Q4. Forget the passwords?
The password for admin can be reset through "Edit Security Question" function.
a.
Click "Edit Security Question" button in the login window and then enter the corresponding answer of the selected question in the popup window,
the password for admin will be reset to 123456 by default. If you forget the answer of the question, this way will be invalid, please contact your
dealer for help.
The passwords of other users can be reset by admin, please refer to 12.1.2 Edit User for details.
b.
Q5. The NVR cannot addup to the maximumnumber of IP cameras?
Take the 16 CH NVR as an example. Some16 CH NVR support a maximum of 120Mbps bandwidth input (please take the real device for standard).
Refer to the picture below. The remaining bandwidth should be larger than the bandwidth of the IP camera you want to add, or you would fail to
add the IP camera. You should lower the added cameras' bitrate to release the bandwidth. It is recommended to add cameras by "Quickly Add" for
batch adding.
Q6. The system cannot record, why?
a.
Make sure the HDD was formatted prior to use.
b.
The record schedule has not been set in manual record mode. Please refer to 7.1.2 Schedule Settings for details.
c.
Maybe HDD is full and thus the NVR is not able to record. Check HDD information from Disk Management and if required, please enable the
recycle function (please see 7.1.3 Advanced Configuration for details).
d.
There is no disk but cameras in the disk group, so please add at least one disk to the group. Refer to 7.4.2 Storage Mode Configuration for
details.
e.
The HDD could have gone bad. Please change another one.
Q7. Fail to access the NVR remotely through IE.
Appendix A
FAQ
99
NVR User Manual
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