Printronix P5000 Series Setup Manual page 147

Table 19. LCD Message Troubleshooting Table (continued)
Displayed Message
SHUTL INV CMD*
SHUTL INV PARM*
SHUTTLE JAM
SOFTWARE ERROR *
Cycle power
STACK OVERFLOW*
STACK UNDERFLOW*
TCB CORRUPTED*
UNDEF INTERRUPT*
UNDFNED OPCODE*
UP DRV. SHORT *
HAMMER COIL BAD
X, X, X,...
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Before contacting an authorized customer service engineer, power off the printer, wait 15 seconds,
then power it back on and rerun your print job. If the message reappears, press CLEAR. If the fault
message still displays, then contact your authorized customer service engineer.
Can User
Explanation
Correct?
No Fatal firmware error on
controller board.
No Fatal firmware error on
controller board.
Yes No shuttle movement
or shuttle moving at
wrong speed.
No Application software
tried to perform illegal
printer function, or
damaged logic circuits
found on controller
board.
No Fatal firmware error on
controller board.
No Fatal firmware error on
controller board.
No Fatal firmware error on
controller board.
No Fatal firmware error on
controller board.
No Fatal firmware error on
controller board.
No Hammer driver circuits
on the boards shorted
to ground.
Yes Coil # failed current
test at power-up.
Fault Messages
Solution
Contact your authorized
customer service engineer.
Contact your authorized
customer service engineer.
Check for obstruction to shuttle,
a twisted ribbon, or forms
thickness lever closed too tightly.
If fault source is not apparent,
contact your authorized
customer service engineer.
Contact your authorized
customer service engineer.
Contact your authorized
customer service engineer.
Contact your authorized
customer service engineer.
Contact your authorized
customer service engineer.
Contact your authorized
customer service engineer.
Contact your authorized
customer service engineer.
Contact your authorized
customer service engineer.
Record message, clear to
continue printing, and contact
your authorized customer
service represetative.
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