Automatic Overflow And Hurry-Up Transfer - Panasonic KX-TD816NE Features Manual

1.1 General Features

Automatic Overflow and Hurry-Up Transfer

Description
When Operator 1 is busy and the outside call reaches the Operator 1 directly, the incoming call
can be waited until the waiting queue is over assigned number. When the incoming call is over
assigned number, the last call will be transferred to the Operator 2.
(Automatic Overflow)
Operator 1 can refer the waiting queue with the indicator of the Hurry-Up button, and transfer
the first waiting call to the pre-assigned extension with the Hurry-Up button. (Hurry-Up
Transfer)
Conditions
• Automatic Overflow does not function in the following cases;
a)
The waiting queue is set "0."
b)
Operator 2 is not set.
c)
Operator 1 belongs to Station Hunting Group.
• Hurry-Up Transfer does not function in the following cases;
a)
The waiting queue is set "0."
b)
Hurry-Up Button is not assigned.
c)
Operator 1 belongs to Station Hunting Group.
Programming Guide References
• [005] Flexible CO Button Assignment
• [129] Operator Queue
Features Guide References
• Operator
User Manual References
• 3.2.1 Forwarding a Waiting Call (Automatic Overflow / Hurry-up Transfer)
• 4.1.3 Customising the Buttons
18 Features Guide