Issue: Wi-Fi Problems; Issue: Cellular Connection Status "Not Connected; Issue: Iq Gateway Is Not Connecting With A New Router - enphase Envoy-S Installation And Operation Manual

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Check that you are using a broadband router and not a switch or a hub. Many hubs and
switches cannot provide a DHCP lease and may not allow the IQ Gateway to connect to
the web.
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Use the Installer App to "Get New IP Address", and then allow 30 to 60 seconds for
the Network Communications LED
•
When using the Ethernet cable, two small LEDs on the Ethernet port indicate Internet link
and activity. One LED will be solid green, and the other will blink green or yellow every
few seconds. If the LEDs are not both on or blinking, try using a new Ethernet (CAT5)
cable in place of the existing cable.
•
Power down all units in the chain, applying power again in this order: 1) modem, 2)
router, and 3) IQ Gateway. Allow a few minutes for the IP address to be reassigned.
•
If you replace the broadband router, configure the IQ Gateway Wi-Fi settings for the new
Wireless Network Name (SSID) and password.

Issue: Wi-Fi Problems

If the Network Communications LED
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If the IQ Gateway is installed in an enclosure, is the enclosure metallic? Metal
enclosures impede wireless communication.
•
Stucco and plaster wall construction may contain metal mesh, which can affect
wireless range. If you cannot see your router or access point in the list on the IQ
Gateway, or cannot maintain a connection, relocate the IQ Gateway to be closer to
your router or access point.
•
The WPS connection window may have timed out. Retry the connection steps.
•
Make sure that the broadband router is operational by checking that other devices at the
site can access the network.
•
If you cannot see your router or access point in the list on the IQ Gateway, or cannot
maintain a connection, it may be necessary to add a wireless repeater to extend the
network range.
If the Network Communications LED
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Power down all units in the chain, applying power again in this order: 1) broadband modem,
2) router or Wi-Fi base station, and 3) IQ Gateway.
•
Make sure that the broadband router is connected to the Internet by checking that
other devices at the site can access the Internet. If the other devices are not
connected to the Internet, contact your ISP for assistance.

Issue: Cellular Connection Status "Not Connected"

If the IQ Gateway Network Communications LED is solid amber for longer than 12 hours and the
Installer App displays a Connection Status of Not Connected:
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Unplug the modem USB cable.
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Power cycle the IQ Gateway and wait until IQ Gateway completely restarts.
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Re-connect the cellular modem USB cable.
•
Allow two minutes between any removal and re-insertion of the modem cable in the
mini- USB port of the cellular modem.

Issue: IQ Gateway is not Connecting with a New Router

If you replace the wireless access point at the installation, you need to update the connection
information on the IQ Gateway. To do this:
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Connect to the IQ Gateway local interface as described on page 29.
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Select Wi-Fi.
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Select Connect Other Network.
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Enter the new Wireless Network Name (ESSID) and Security code.
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IQ Gateway Metered Installation and Operation
to show solid green.
remains off:
lights solid amber:
© 2022 Enphase Energy Inc. 15 Nov, 2022