enphase ENV-S-EM-230 Quick Install Manual

TROUBLESHOOTING
a
LED overview
LED State Description
Flashing red in unison The IQ Gateway Metered is booting up
All
Flashing green sequentially Software upgrade in progress
Solid green Communicating with the Enphase Installer
App
Flashing green WPS connection in progress or the IQ
Network Gateway Metered is attempting to connect
communica- to the Enphase Installer App
tions
Solid red Local network connection only
Off No network connection
Solid green AP mode enabled,
IQ Gateway Metered Wi-Fi network is
available
Off AP mode disabled, IQ Gateway Metered
AP mode
Wi-Fi network is unavailable
Solid green All communicating microinverters are
producing
Flashing green Microinverter upgrade in progress
Power Solid red At least one microinverter is not producing
production
Off Microinverters are not producing or
communicating (low light or nighttime)
Solid green All devices are communicating
Flashing green Device scan in progress
Device Solid red At least one device is not communicating
communica-
Off Devices are not communicating
tions
(low light or nighttime)
b
Device detection issues
If the Device communications LED lights are solid red, it may be a result of low
light levels. If there is not enough sunlight to power up the microinverters, they cannot
communicate with the IQ Gateway.
If there is sufficient daylight for the microinverters to power up, the issue may be that
the IQ Gateway Metered is having difficulty communicating over the power lines. To
troubleshoot this issue:
Check the Enphase Installer App to see which devices are not
•
communicating.
Check that the circuit breaker(s) for the PV array are in the "ON" position.
•
Verify that the PV modules are connected to the microinverters.
•
Verify the PV module DC voltage is within the allowable range for the microinverter.
•
c
Power production issues
If the Power production LED lights are solid red, check the Enphase Installer App to
see which microinverters are not producing:
If none of the microinverters produce power, there may be a grid or wiring issue.
•
First, verify that there is proper input voltage and frequency from the grid. Next,
check the breaker and wiring, starting at the switchboard.
If all of the non-productive microinverters are on the same branch, check the
•
breaker and wiring starting at the junction box for the affected branch.
If only one or scattered microinverters are not producing power, first check to see
•
that the AC connectors are fully seated in the IQ Cable connectors. Next, check
that each module is providing the required startup voltage for the microinverter. A
failing or undersized PV module may not generate enough power for AC
conversion.
d
Internet connection issues
If you are using Wi-Fi and the Network communications LED remains off:
The WPS connection window may have timed out. Retry the connection steps.
•
• Make sure that the broadband router is operational by checking that other devic-
es at the site can access the network.
Be aware that metal enclosures or obstructions impede wireless communication.
•
If you cannot see your router or access point in the list on the IQ Gateway, or
•
cannot maintain a connection, it may be necessary to add a wireless repeater to
extend the network range.
If you are using Wi-Fi and the Network communications LED lights solid red, make sure
that the broadband router is connected to the internet by checking that other devices at
the site can access the internet.
If you are using the Mobile Connect modem and the Network communications LED
remains off or lights solid red, see Troubleshooting in the Mobile Connect Installation
Guide.
For any connection method, you can troubleshoot network issues with the
Enphase Installer App by tapping the Network button, then Diagnostic Tools.
If you replace the broadband router, configure the IQ Gateway Metered Wi-Fi settings
for the new Wireless Network Name (SSID) and password.
Wireless module details
Module type: WG7837V0 Wi-Fi & Bluetooth Module 13.4x13.3 mm, LGA-100
Frequency band: 2.4 GHz and 5.0 GHz
Max power transmitted: 20 dBm
Manufacturer:
Enphase Energy Inc., 47281 Bayside Pkwy, Fremont, CA, 94538,
United States of America. PH: +1 (707) 763-4784
SAFETY
Safety and advisory symbols
DANGER: This indicates a hazardous situation, which if not avoided, will result
in death or serious injury.
⚠
WARNING: This indicates a situation where failure to follow instructions may
be a safety hazard or cause equipment malfunction. Use extreme caution and
follow instructions carefully.
✓
NOTE: This indicates information particularly important for optimal system
operation. Follow instructions carefully.
Safety instructions
DANGER: Risk of electric shock. Risk of fire. Do not attempt to repair the
IQ Gateway Metered; it contains no user-serviceable parts. Tampering with
or opening the IQ Gateway Metered will void the warranty. Warranty void if
cover removed. If the IQ Gateway Metered fails, contact Enphase Support for
assistance (https://enphase.com/contact/support).
DANGER: Risk of electrocution! Do not install CTs when current is flowing
in the sensed circuit. Always install CT wires in the terminal blocks before
energising the sensed circuit.
DANGER: Risk of electric shock. Do not use Enphase equipment in a manner
not specified by the manufacturer. Doing so may cause death or injury to
persons or damage to equipment.
DANGER: Risk of electric shock. Be aware that installation of this equipment
includes risk of a electric shock. If you wire the IQ Gateway Metered at the
sub-board, always de-energise the sub-board before beginning.
DANGER: Risk of electric shock. Risk of fire. Only qualified personnel should
troubleshoot, install, or replace the IQ Gateway Metered.
DANGER: Risk of electric shock. Risk of fire. Do not wire unused terminals or
terminal blocks on the IQ Gateway Metered.
DANGER: Risk of electric shock. Risk of fire. Only qualified personnel should
clean and service the IQ Gateway.
⚠
WARNING: Before installing or using the IQ Gateway Metered, read all
instructions and cautionary markings in the technical description and on the
IQ Gateway Metered.
⚠
WARNING: Risk of equipment damage. If installing the IQ Gateway Metered in
an enclosure, choose an area for installation where the ambient temperature
does not exceed 46ºC.
✓
NOTE: Do not install the CTs in a panel where they exceed 75% of the wiring
space of any cross-sectional area within the panel or refer to local standards
for guidance.
✓
NOTE: Perform all electrical installations in accordance with all national and
local electrical codes.
✓
NOTE: To ensure optimal reliability and to meet warranty requirements, the IQ
Gateway Metered must be installed according to the instructions in this guide.
Note for third-party products
Any third-party manufacturer or importer product(s) used to install or commis-
sion Enphase product(s) shall comply with the applicable EU Directive(s) and
requirements in the EEA (European Economic Area). It is the responsibility of
the installer to confirm that all such products are labelled correctly and have the
required compliant supporting documentation.
Compliance with EU Directives
This product complies with the following EU Directives and can be used in the
European Union without any restrictions.
• Electro Magnetic Compatibility (EMC) directive 2014/30/EU
• Low Voltage Directive (LVD) 2014/35/EU
• Restriction of Hazardous Substances (RoHS) 2011/65/EU
RED Directive Compliance
Hereby, Enphase Energy Inc. declares that the radio equipment type
IQ Gateway Metered follows Directive 2014/53/EU.
Compliance with Security Requirements
The IQ Gateway complies with UK Product Security and Telecommunications
Infrastructure (Security Requirements for Relevant Connectable Products)
Regulations, 2023.
The full text of the EU Declaration of Conformity (DoC) is available at:
https://enphase.com/en-gb/installers/resources/documentation
Importer:
Enphase Energy NL B.V., Het Zuiderkruis 65, 5215MV,
's-Hertigenbosch, The Netherlands, PH: +31 73 3035859
Q U I C K I N S T A L L G U I D E - E N
(Model ENV-S-EM-230)
Installing the IQ Gateway Metered
To install the IQ Gateway Metered with integrated meter, read and follow all warnings and instructions in this guide and the
IQ Gateway Metered Installation and Operation Manual at
of the guide.
How it works
Enphase
Installer
App
Microinverters
IQ Gateway
Metered
Switchboard
To internet
Router
NETWORK
POWER LINE
COMMUNICATIONS
COMMUNICATIONS
IQ Gateway Metered display and controls
Track system installation progress with the Enphase Installer App mobile
app. The LEDs on the IQ Gateway Metered are solid green when a function
is enabled or performing as expected, flashing when an operation is in
progress, or solid red when troubleshooting with Enphase Installer App is
a
required. For a legend of all LED states, see Troubleshooting .
Network communications LED
Green when IQ Gateway Metered is
connected to the
Enphase Installer App.
AP mode LED
Green when the IQ Gateway's AP
Wi-Fi network is available.
AP mode button
Press to enable the IQ Gateway's AP
Mode for connecting with a mobile
device. Hold for 5 seconds to start
WPS connection to a router.
Power production LED
Green when the microinverters are
Enphase Installer
producing power.
App
Device communications LED
Green when the devices are
communicating with the IQ Gateway Metered.
Device scan button
Press to start/stop 15-minute scan for
devices over the power line.
Enphase Support: https://enphase.com/contact/support
. Safety warnings are listed at the end
https://enphase.com/contact/support
PREPARATION
A ) Download the latest version of the Enphase Installer
App and open it to log in to your Enphase Account. With
this app, you can connect to the IQ Gateway Metered to
track system installation progress. To download, go to
https://enphase.com/installers/apps or scan the
QR code on the right.
B ) Check the box for the following items:
IQ Gateway Metered
•
Two split-core current transformers (CTs) for production and
•
consumption metering
DIN rail for mounting
•
Quick Install Guide (this document)
•
C ) Check that there is enough space in the switchboard to install CTs.
Do not install the CTs in a panel where they exceed 75% of the wiring
space of any cross-sectional area within the panel.
D ) Install the IQ Gateway Metered in an IP54-rated, or better enclosure
with conduit attachment when installing outdoors. Do not drill
holes on the top of the enclosure or anywhere that allows moisture
ingress. Metallic enclosures may impair Wi-Fi signal strength. Use
an appropriately rated enclosure if installing the IQ Gateway Metered
indoors.
E ) If you are installing the IQ Gateway Metered in a multi-phase
application, make sure you have the following items:
• Additional CTs (CT-100-SPLIT-ROW) for multi-phase installations.
Make sure you have one CT for each phase monitored, for both
production and consumption.
• The IQ Gateway box contains a label to identify the line on which a
CT is installed. Stick a small label denoting the line on a CT, wrap
the corresponding bigger label on the end of the lead wire after
stripping, and install the CT on the appropriate line.
• A phase coupler. If installing on a three-phase site, install a phase
coupler on the load side of the overcurrent protection device. See
the Technical Brief on Phase Coupling for your region at
https://enphase.com/contact/support. Consult Enphase Support
for compatible devices.
F ) Decide how to connect the IQ Gateway Metered to the internet:
choose to use Wi-Fi, a Mobile Connect modem, or Ethernet.
G ) Make sure you have the following optional items if needed:
Mobile Connect modem (order CELLMODEM-02)
•
Ethernet cable [802.3, Cat5E or Cat6, unshielded twisted pair
•
(UTP)]. Do not use a shielded twisted pair (STP) cable.
H ) Install the PV system as directed by the installation manuals.
I ) If an Enphase PV system is or will be installed at the site, create a
paper installation map to record device serial numbers and positions
in the array. You will scan this map later using the
Enphase Installer App and your mobile device.
As you did with the microinverters (and the Enphase AC Batteries, if
•
installed), peel the removable label from the bottom of the
IQ Gateway Metered and affix it to the paper installation map.
Always keep a copy of the installation map for your records.
•
NOTE: If needed, you can find an installation map with any Enphase
Microinverter Quick Install Guide.
NOTE: RCD is recommended to be installed on-site for fault
protection. Follow local regulations on installing RCD on-site with
the IQ Gateway and IQ Series Microinverters.
© 2024 Enphase Energy. All rights reserved. Enphase, the e and CC logos, IQ,
and certain other marks listed at
https://enphase.com/trademark-usage-guidelines
Enphase Energy, Inc. in the U.S. and other countries. Data subject to change.
are trademarks of
2024-04-24