Power Production Issues; Issue: Power Production Led Is Solid Amber; Internet Connection Issues; Issue: Network Communications Led Is Amber Or Off - enphase Envoy-S Installation And Operation Manual

Power Production Issues

Issue: Power Production LED is solid amber

The Power Production LED
when a device upgrade is in progress, flashes amber when devices are not yet detected, or becomes
solid amber when any microinverter that is expected to produce is not. Check in Installer App to see
which microinverters are affected.
•
If none of the microinverters are producing power, there may be a grid or wiring issue.
First, verify that there is proper input voltage and frequency from the grid. Next, check
the breaker and wiring, starting at the Switchboard.
•
If all of the non-productive microinverters are on the same branch, check the breaker
and wiring starting at the junction box for the affected branch.
•
If only one or scattered microinverters are not producing power, first check to see that
the AC connectors are fully seated in the Engage Cable connectors. Next, check that
each module is meeting the required start-up voltage for the microinverter (usually 22
V). A PV module that is failing or that is undersized may not generate enough power
for AC conversion.
•
Refer also to "Device Detection Issues" on page 34 because the microinverters will not
report production if they are not communicating with the IQ Gateway.

Internet Connection Issues

To the Local Area Network (LAN), the IQ Gateway is just another host on the network, much like a
personal computer. Enphase offers technical support at
Gateway issues, but Enphase's Support responsibility does not extend to the premises network or
LAN.
The IQ Gateway must obtain a DHCP (Dynamic Host Configuration Protocol) IP address and have a
route to the Internet. The IQ Gateway will request this IP address from the broadband router during
the power-up sequence. Two small green LEDs on the Ethernet port indicate Internet link and
activity. One LED will be solid green, and the other will blink every few seconds.

Issue: Network Communications LED is Amber or Off

When the IQ Gateway first boots up, it is configured to perform a DHCP broadcast, requesting an IP
address from a DHCP source. This source can be a server/computer, but almost all consumer-
grade broadband routers also provide DHCP services as well. This is the usual source of IP
addresses for network hosts (computers, laptops, and the IQ Gateway). When the Network
Communications LED
IQ Gateway has a local network connection only and failed to connect to Enphase Installer App
after its scheduled reporting time (five minutes). When the LED is off, there is no network
connection.
If you are using the Enphase Mobile Connect modem and the Network Communications LED remains
off or lights solid amber, see Troubleshooting in the Enphase Mobile Connect Installation Guide.
For any connection method, you can troubleshoot network issues with the Installer App mobile app by
tapping the Network button, then Diagnostic Tools.
•
Allow 10 minutes after initial installation. If the IQ Gateway has recently received
a valid IP address, the LED will likely turn green momentarily.
•
Check network connectivity to the router or other DHCP server. You may also wish to
contact your Internet Service Provider or refer to your router documentation for help.
33
is solid green when all microinverters are producing, flashes green
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IQ Gateway Metered Installation and Operation
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is solid amber, the
15 Nov, 2022