View Microinverter Information; View Iq Gateway Information; Open A Connection For Enphase Troubleshooting - enphase Envoy-S Installation And Operation Manual

View Microinverter Information

Under Microinverters, the screen displays:
•
The number to the left of the
word Detected indicates the
number of microinverters
detected by this IQ Gateway.
•
The number to the left of the
word Communicating indicates
the number of microinverters
communicating with this IQ
Gateway.
•
The number to the left of the
words Producing Power
indicates the number of
microinverters communicating
with this IQ Gateway.

View IQ Gateway Information

Under IQ Gateway, the screen lists the IQ
Gateway serial number, time zone, and
connection information that varies depending
on Internet connection type, and version
information.
Open a Connection for
Enphase Troubleshooting
Under Connection to Enphase Support,
there is an option to open a connection to
allow Enphase to perform remote
troubleshooting If you contact Enphase
Customer Support, Enphase personnel
may ask you to open a secure connection
for diagnostic purposes.
•
To open secure connection so
Enphase support personnel can
remotely troubleshoot this
system, select Open Connection.
•
To close the secure
connection, select Close
Connection.
30
IQ Gateway Metered Installation and Operation
© 2022 Enphase Energy Inc. 15 Nov, 2022