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User Manual
On-Hold Plus
SYMPTOM
Telephone HOLD
button will not
activate hold music
NOTE
GE 2-9450 & 2-9460 Phones
The wiring in the handsets of
GE 9450 and GE 9460 phones is
reversed and your TEHMAs will
require a special crossover
cable to work.
If you have either one of
these phones, please contact
call 858-457-3300.
Hold music shuts off
after a few seconds
High-pitched tone
heard while on the line
Switching to speaker
phone activates music
Phone handset/headset
microphone is "dead"
False Triggering
(music engages without
placing call on hold)
Troubleshooting Guide
CAUSE
Connection
TEHMA
Signal level too low
adjustment screw
(turn clockwise)
Player volume too high
TEHMA
Signal level too high
adjustment screw
(turn counter clockwise)
TEHMA signal being
blocked by phones
Speaker phone function
TEHMA plugged in
backward
Very loud ambient
environment or noise
SOLUTION
1.
Recheck all connections to phone cords and handset. Review connections as shown
on page 2, 3 and 4 of the manual
2.
Disconnect TEHMA (telephone extension hold music activator) from handset or headset
connection. Reconnect handset/headset making sure all connections "click" into place.
**
3.
Press
(star key twice) on telephone keypad.
Music Activates-- continue to next step.
Music Does Not Activate -- recheck connections.
A.
Remove rubber plug from bottom of TEHMA to expose adjustment screw.
B.
Using a small Phillips head screwdriver turn adjustment screw clockwise until it
stops. NOTE: If high pitched tone is heard, back off the screw until the sound is
barely audible.
C.
Replace rubber plug.
D.
Test - make call and press phone's HOLD button
Music Activates-- problem is fixed
If music still will not active by pressing phone's hold button, call for tech support at (858) 320-6737
1.
Reduce the volume by turning the VOLUME control on the back of the playback
unit counterclockwise.
A.
Remove rubber plug from bottom of TEHMA to expose adjustment screw.
B.
Using a small Phillips head screwdriver back off the screw until the sound is barely
audible.
C.
Test - make call and press phone's HOLD button
Music Does Not Activate-- turn level adjustment up and retest until music
activation threshold is found.
Music Activates-- problem is fixed
If music still will not active and high pitched sound cannot be greatly reduced, call for tech support
at (858) 320-6737.
1.
Press any key on your phone's keypad and immediately switch to speaker phone.
**9
NOTE: By pressing
hold music feature from engaging during the call.
1.
Reverse TEHMA connection and re-test. (connect "A" to base and "B" to handset)
1.
Low signal level can, in some cases, cause false triggering. Try increasing signal
level to solve problem.
NOTE: This problem may occur rarely and on an inconsistent basis. If this does
happen, press any key on your phone's keypad to turn off the music.
For technical support call (858) 320-6737
on your telephone's keypad you can deactivate the
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