On-Hold Plus OHP-4500 Troubleshooting Manual

On-Hold Plus
SYMPTOM
Telephone HOLD
button will not
activate hold music
NOTE
GE 2-9450 & 2-9460 Phones
The wiring in the handsets of
GE 9450 and GE 9460 phones is
reversed and your TEHMAs will
require a special crossover
cable to work.
If you have either one of
these phones, please contact
you dealer for special cables.
TEHMA ships with a signal strength
setting of 7 on a scale of 8 --
3 "OFF" 4 "ON" 5 "ON" (level 7)
Hold music shuts off
after a few seconds
High-pitched tone
heard while on the line
Tone can also be eliminated by
adjusting signal strength settings.
Try 3 "ON" 4 "OFF" 5 "ON" (level 6)
or 3 "OFF" 4 "OFF" 5 "ON" (level 5)
or 3 "ON" 4 "ON" 5 "OFF" (level 4)
After adjusting Signal Strength,
test hold function again.
Phone audio
sounds muffled
TEHMA ships in medium filtering
mode -- switches 1 & 2 "OFF"
False Triggering

Troubleshooting Guide

CAUSE
Connection
TEHMA
Not Enough
Signal Strength
1 2 3 4 5
ON
OFF
maximum signal
Volume too high
TEHMA
Not Enough
Signal Filtering
1 2 3 4 5
ON
OFF
maximum filtering
TEHMA
To Much
Signal Filtering
1 2 3 4 5
ON
OFF
minimum filtering
Very loud ambient
environment
Locations like a pizza parlor
kitchen during dinner rush may
sometime "false trigger" the
main unit (i.e. music will start
playing without placing the call
on hold).
SOLUTION
1. Recheck all connections to phone cords and handset. Review connections as shown
on page 2, 3 and 4 of the manual
2.
Disconnect TEHMA (telephone extension hold music activator) from handset or
headset connection. Reconnect handset/headset
**
3.
Press (star key twice) on telephone keypad.
Music Activates-- continue to next step.
Music Does Not Activate -- recheck connections.
Disconnect TEHMA and remove the screw from the bottom side.
1.
2. Lift top half of the plastic off to expose DIP switches on circuit board.
3.
Move switches 3, 4 and 5 to the "ON" position (maximum signal strength).
4. Reassemble TEHMA.
Make call and press phone's HOLD button
5.
Music Activates-- problem is fixed
If music still will not active by pressing phone's hold button, call for tech support
at 858-457-3300.
Reduce the volume by turning the VOLUME control on the back of the unit
1.
counterclockwise.
1.
Disconnect TEHMA and remove the screw from the bottom side.
2. Lift top half of the plastic off to expose DIP switches on circuit board.
3.
Move switch 1 to the "OFF" position and switch 2 to "ON" position (max filtering).
4. Reassemble TEHMA.
Make call and press phone's HOLD button
5.
1. Disconnect TEHMA and remove the screw from the bottom side.
2.
Lift top half of the plastic off to expose DIP switches on circuit board.
3.
Move switch 1 to the "ON" position and switch 2 to "OFF" position
4.
Reassemble TEHMA
1.
This problem may occur rarely and on an inconsistent basis. If this does happen,
press any key on your phone's keypad to turn off the music.
For technical support call 858-457-3300