Compleo DUO bm Operating Instructions Manual
  1. Manuals
  2. Brands
  3. Compleo Manuals
  4. Battery Charger
  5. DUO bm
  6. Operating instructions manual

Compleo DUO bm Operating Instructions Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Operating instructions
Compleo ADVANCED bm
Compleo DUO bm/ DUO fleet bm
Article Number: A010C3XX1X
Issue: 2023-02
Revision: 05

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the DUO bm and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Compleo DUO bm

Summary of Contents for Compleo DUO bm

  • Page 1 Operating instructions Compleo ADVANCED bm Compleo DUO bm/ DUO fleet bm Article Number: A010C3XX1X Issue: 2023-02 Revision: 05...

  • Page 2: Table Of Contents

    About this manual ....................6 Further requirements ..........................6 Manufacturer and contact address ......................7 Conventions of presentation ........................8 Abbreviations ............................... 9 Safety ......................... 11 Warnings ..............................11 2.1.1 Sectional warnings ..........................12 Intended use ...............................12 Foreseeable misuse ...........................12 Safety instructions for the user ......................13 Personnel qualification ..........................
  • Page 3 System start-up ............................48 Configuration of the charging system with Compleo DUCTO ............49 6.3.1 Creating a network connection ....................... 49 6.3.2 Calling up the configuration interface .................... 51 6.3.3 Operator login ............................51 6.3.4 Changing parameters ......................... 52 6.3.5 Log in as electrician ..........................54 DUCTO Guide .............................
  • Page 4 8.2.9 TemperatureSensorLowLimitViolation (S) ..................75 8.2.10 AutomaticRcdTestRunning (T) ......................75 8.2.11 AutomaticRcdTestFailed (U) ......................76 8.2.12 RCSensorTestRunning (W) ......................... 76 8.2.13 DcPsuConnectionFailure (X) ......................76 8.2.14 DclnsulationCodeWarning (Y) ......................77 8.2.15 DclnsulationCodeFault (Z) ......................... 77 8.2.16 DclnsulationCodelnvalid (1) ........................ 77 8.2.17 DclnsulationTestFailureOnStart (2) ....................
  • Page 5 Error display and measures ................93 10.1 About this advices .............................93 10.1.1 Field of application ..........................93 10.2 OCPP 1.6 ..............................93 10.3 Compleo-specific ............................. 95 Maintenance ..................... 99 11.1 Maintenance plan ............................ 100 11.2 Cleaning ..............................101 Decommissioning, dismantling and disposal ..........102 12.1...

  • Page 6: About This Manual

    A list of the normative references and regulations according to which the charging system was designed and constructed can be found in the declaration of conformity. When installing and commissioning a charging system from Compleo Charging Solutions, nationally applicable standards and regulations must also be observed.

  • Page 7: Manufacturer And Contact Address

    Manufacturer and contact address Compleo Charging Solutions AG Oberste-Wilms-Straße 15a 44309 Dortmund, Germany Tel.: +49 231 534 923 - 777 Fax: +49 231 534 923 - 790 e-mail address: info@compleo-cs.com 2023-02 A010C3XX1X | 05...

  • Page 8: Conventions Of Presentation

    Conventions of presentation For easy and quick understanding, different information in this manual is presented or highlighted as follows: • List without fixed order • List (next item) – Subitem – Subitem Handling instruction (step) 1 Handling instruction (step) 2 –...

  • Page 9: Abbreviations

    Abbreviations Abbreviation Explanation Alternating Current (en: Alternating Current) Delivery point Combined Charging System (de: kombiniertes Ladesystem) Abbreviation for plug designation: CHAdeMO Charge Point Operator (en: Charge Point Operator) Cyclic Redundancy Check (en: Cyclic Redundancy Check) Direct Current (en: Direct Current) Electromagnetic Compatibility Electric Vehicle Supply Equipment ID EVSEID...
  • Page 10 Abbreviation Explanation Miniature Circuit Breaker MessEG Measuring and calibration law MessEV Measuring and calibration regulations MSB/MDL Metering point operators/ metering service providers MSP/ EMSP (Electric) Mobility Service Provider OCPP Open Charge Point Protocol Power Supply Unit (en: Power Supply Unit) Residual Current Device Real-Time Clock (en: Real-Time Clock)

  • Page 11: Safety

    2 Safety In order to ensure operational safety of the charging equipment and to avoid serious injuries caused by flashovers or short circuits, the following information and safety instructions for operating the unit must be observed. Repair work on the unit must only be carried out by authorised specialist personnel. The housing of the unit may only be opened by persons who have been properly instructed.

  • Page 12: Sectional Warnings

    2.1.1 Sectional warnings Sectional warnings refer to entire chapters, a section or several paragraphs within this manual. Sectional warnings are presented as follows (example warning): WARNING Type and source of the danger. Possible consequences if the danger is not observed. •...

  • Page 13: Safety Instructions For The User

    2.4 Safety instructions for the user This charging system may only be used in the manner described in this manual. If the charging system is used for other purposes, the operator may be endangered and the charging equipment may be damaged.

  • Page 14: Dangers And Residual Risks

    Dangers and residual risks NOTE Compleo charging systems as a whole do not contain SVHCs (Substances of Very High Concern) in a concentration of more than 0.1 % (w/w), related to the individual charging station. However, individual components may contain SVHCs in concentrations > 0.1 % (w/w).

  • Page 15: Product Description

    3 Product description The Compleo DUO bm/ Compleo DUO fleet bm (Compleo ADVANCED bm) charging system has the functionality for mode 3 charging. The charging system has two charging points where parallel charging is possible. The type of charger interface can be configured according to customer requirements and is available as a hinged and sliding type 2 socket or as an attached charging cable.

  • Page 16: Design

    Design Cover (roof) Display Charger interface, socket type 2 Door with locking mechanism Fig. 1: Charging system (illustration similar) A010C3XX1X | 05 2023-02...

  • Page 17: Series Label

    Series label The charging systems from Compleo Charging Solutions AG can be identified by an individual serial number. There is a series label attached outside and inside the charging system. The following illustration shows an example of a series label:...

  • Page 18: Scope Of Delivery

    3.3 Scope of delivery The scope of delivery of the Compleo DUO bm/ Compleo DUO fleet bm (Compleo ADVANCED bm) includes, in addition to the charging column, the following features and components: Authentication:  RFID tag & RFID card (optional)
  • Page 19 Product description Surge protection (optional):  Surge arrester (optional) 2023-02 A010C3XX1X | 05...

  • Page 20: Technical Specifications

    Product description 3.4 Technical specifications General information Charging system Compleo DUO bm/ Compleo DUO fleet bm (Compleo ADVANCED bm) Charging mode Mode 3/ IEC 61851 Charging interfaces 2 x type 2 socket with sliding cover 2x type 2 plug with attached cable...
  • Page 21 Product description Charging voltage 400 V/ 3~ 400 V/ 3~ Max. charging capacity 11 kW 22 kW per loading point Charging current 16 A/ 3~ 32 A/ 3~ Protective devices RCCB: 40 A/0.03 A, type A; RCCB: 40 A/0.03 A, type B RDC-DD: 6 mA 2 x C20A, 2 x C40A,...
  • Page 22 Product description Communication interfaces Data communication TCP/IP Data connection LTE modem (frequency/ transmission power) (800 MHz, 900 MHz, 1800 MHz, 2100 MHz, 2600 MHz/ 23.0 ±1 dBm) Backend communication OCPP: 1.6J Mifare Desfire, RFID standard Mifare Classic; (frequency/ transmission power) (13.56 MHz/ 13.9 mW,11.4 dBm) (125 kHz; 134.2 kHz/ 26 mW, 14.1 dBm) Legal regulations 2014/53/EU (Radio Equipment Directive) 2011/65/EU (RoHS Directive)

  • Page 23: Transport, Packaging And Storage

    Transport, packaging and storage 4 Transport, packaging and storage Transport Inspection Depending on the type and product scope of the charging system, it is delivered either upright or horizontally in appropriate transport and protective packaging. Depending on the type of charging system, air-cushioned protective films and/or cardboard boxes are used.

  • Page 24: Installation

    Installation 5 Installation Incorrect installation can lead to personal injury and damage to property. It must be ensured that the assembly and electrical installation are carried out professionally and that the local protective measures and the specifications of the energy supplier are observed. The unit may only be installed by a qualified electrician and persons who are demonstrably qualified.

  • Page 25: Mechanical Installation

    Installation 5.3 Mechanical installation WARNING Incorrect installation and start-up Improper performance of work can lead to serious injuries and damage to property. • Work may only be carried out by trained specialist personnel. • Meet all safety requirements before installation. •...

  • Page 26: Base Mounted

    Installation 5.3.1 Base mounted Installation sequence Select a suitable location. Check parts and installation material for completeness. Check the substrate. Route the power supply cable. Drill mounting holes. Insert screw anchors. Place and align the charging system. Insert the power supply cable into the base. Fasten the charging system with installation material.
  • Page 27 Installation Carrying out installation Mark boreholes. Drill boreholes according to instructions. Fill boreholes up to a height of 55 mm with injection mortar. Insert screw anchor with internal thread (M 10) and an external diameter of 16 mm. Allow the injection mortar to harden. Fig.

  • Page 28: Lateral Cable Routing Through The Unit Housing

    Installation 5.3.2 Lateral cable routing through the unit housing Drill additional boreholes with a suitable drill in the defined area (1) on the side of the unit.  Keep a minimum distance of 60 mm between the outer diameters of the individual boreholes. ...

  • Page 29: Installation On Smc Base

    Installation 5.3.3 Installation on SMC base Installation sequence Select a suitable location. Check parts and installation material for completeness. Dig the excavation pit. Check the ground for consistency and load-bearing capacity. Route the power supply cable. Compact and level the ground. Place and align the charging system.
  • Page 30 Installation The supply and data cables can be fed through the opening in the base at the front, back or top. Additional boreholes for the cable feed can be drilled on the base side using a suitable drill. Diameter of the boreholes: 60 mm (data cable) 110 mm (supply cable) Height of the boreholes:...
  • Page 31 Fill the last 300 mm inside the base with base filling material. – ½ sack of filling material (Compleo) – The use of the filling material is recommended as it reduces the penetration of moisture into the charging system from the ground.
  • Page 32 Installation WARNING – Crushing of body parts due to unintentional lowering. Body parts must not be under lifted load. Position and align the charging system over the boreholes so that the mounting holes of the charging system match the mounting holes in the base.

  • Page 33: Installation On Concrete Base

    Installation 5.3.4 Installation on concrete base Installation sequence Select a suitable location. Check parts and installation material for completeness. Dig the excavation pit. Check the substrate. Route the power supply cable. Compact and level the ground. Place and align the charging system. Insert the power supply cable into the base.
  • Page 34 Fill the last 300 mm inside the base with base filling material. – ½ sack of filling material (Compleo) – The use of the filling material is mandatory as it reduces the Fig. 14: Excavation pit filled with excavated material penetration of moisture into the charging system from the ground.
  • Page 35 Installation NOTE To protect the charging system, we recommend to install an approach limiter (e.g. bollard). 2023-02 A010C3XX1X | 05...

  • Page 36: Closure Of The Housing, Single And Double Lock

    Installation 5.3.5 Closure of the housing, single and double lock Opening the housing Unlock the locks with the corresponding key. Swing out pivoted lever and turn to the left. Open the door. If necessary, the profile half-cylinder lock can be replaced.

  • Page 37: Electrical Installation

    Installation 5.4 Electrical installation DANGER Danger due to electric current Touching live parts will result in electric shock with serious injury or death. • Work on electrical components may only be carried out by a qualified electrician and in accordance with electrical engineering rules. •...

  • Page 38: Power Supply Cable

    Installation 5.4.1 Power supply cable NOTE Aluminium conductors must not be used. Use copper conductors only. Compleo DUO: Main switch + N/PE terminal Internal Wiring Cut the supply cable to length as required. Strip the insulation from the individual Internal 12 mm wires and attach the wire sleeves.
  • Page 39 When electrically installing a charging system, the applicable surge protection standards must be observed. Compleo Charging Solutions AG recommends the use of a type 1+2 surge arrester for charging stations with public mains connection in the pre-meter area. Charging stations which are supplied from distribution boards that are already protected must be equipped with at least one type 2 surge arrester.
  • Page 40 Installation Phase sequence when setting up several charging systems NOTE In order to ensure optimum utilisation of the connected load as well as to avoid high unbalanced loads with many simultaneous single-phase charging processes, it is absolutely necessary to connect the charging systems out of phase.

  • Page 41: Equipotential Bonding

    Installation NOTE If load management is ordered, it is imperative that the charging system numbering specified by the factory is observed. For easier traceability, a corresponding sticker with the mains connection configuration to be observed is attached inside the charging system. 5.4.2 Equipotential bonding NOTE...
  • Page 42 Installation NOTE For electrical installation, the applicable standards for surge protection must be observed. We recommend the use of a type 1+2 surge arrester for charging stations with public mains connection in the pre-counter area. Charging stations which are supplied from distribution boards that are already protected must be equipped with at least one type 2 surge arrester.

  • Page 43: Data Connection Cable

    Installation Data connection cable If it is necessary to connect an individual charging station to a network by means of a cable, this must be done using a pre-installed cable connector. The cable connector is prepared on the system side and must be connected on the mains side during electrical installation.
  • Page 44 Installation White plastic cap Connect the individual wires of the cable as shown in the adjacent figure. Cut the wires with an electric cutter flush with the housing. Screw the connecting piece to the cable connector. – How far the connecting piece has to be screwed onto the cable connector depends on the diameter Fig.

  • Page 45: Rj45 Connector

    Installation 5.5.1 RJ45 connector If a connection to a network by means of an internally installed switch is required (depending on the equipment), this is to be realised using an RJ45 connector. The connector is enclosed and must be connected during electrical installation. The connector must be prepared according to the following illustrations.
  • Page 46 Installation – The distance between the beginning of the wound braided shield and the wire manager must not exceed 15 mm. Cut off the wires protruding from the wire manager with an electric cutter so that the ends are flush. The protrusion must not exceed 0.5 mm.

  • Page 47: Commissioning

    Commissioning 6 Commissioning Commissioning must be carried out by a qualified electrician or by a person trained and instructed in electrical matters. The effectiveness of the protective measures and the correct mechanical and electrical installation must be checked by a qualified electrician. Commissioning may only be carried out when all necessary internal covers are fitted and the housing is completely closed.

  • Page 48: Testing The Charging System

    Commissioning Testing the charging system The functionality of the installed charging system can be tested either with a vehicle or with a function simulator. With the function simulator it is possible to simulate the functions of an electric vehicle and check the functionality of a charging system or charging point.

  • Page 49: Configuration Of The Charging System With Compleo Ducto

    Commissioning 6.3 Configuration of the charging system with Compleo DUCTO Compleo DUCTO refers to the software used to manage Compleo charging systems using an end device. Various parameters of the charging system can be set via the configuration interface. The charging system management information is stored on the charging system itself. By specifying the IP of the charging system in the browser of a suitable end device, such as a notebook, a start page is called up and the connection to the charging system is established.
  • Page 50 Commissioning Open Properties of <...(TCP/IPv4)>. Enter the IP address from the range 192.168.1.xxx. Note: The IP 192.168.1.100 is assigned for the charging station and must not be used for the configuration of the end device or the computer.  The charging system is displayed as a network connection.

  • Page 51: Calling Up The Configuration Interface

    Commissioning 6.3.2 Calling up the configuration interface Identify password on DUCTO sticker. Open the local browser and enter the following IP address: https<colon>//192.168.1.100.  The DUCTO start page is displayed. 6.3.3 Operator login The start page shows information about the charging status of the charging interfaces. After logging in as an operator, the user can set various parameters such as acoustic and visual signals.

  • Page 52: Changing Parameters

    Commissioning 6.3.4 Changing parameters Click the desired button.  The settings for changeable parameters or other buttons are displayed. Optional: Changing the password Click the <Password> button and follow the instructions. ATTENTION The password cannot be reset to the initial password after the password has been changed. The current password must therefore be kept carefully.
  • Page 53 Commissioning  The settings for the acoustic signals are displayed. Click the <Off> button.  The button is highlighted in red. Confirm selection by clicking on the green button.  The blue <Apply changes> button is displayed in the left column of the configuration.

  • Page 54: Log In As Electrician

    Commissioning  The <Apply changes> button is displayed in the left column of the configuration. Click the <Apply changes> button and follow the instructions. Perform a restart.  The changes are adopted. 6.3.5 Log in as electrician If the "Log in as electrician" checkbox is ticked when entering the password, the instructed electrician can make advanced settings for configuring the charging system: Click <Login>.
  • Page 55 Commissioning Confirm qualification.  The configuration interface is displayed. Click the topic and follow the instructions. See also "Example: Changing the RCD test cycle" Optional: Changing the password Click the <Password> button and follow the instructions. ATTENTION The password cannot be reset to the initial password after the password has been changed. The current password must therefore be kept carefully.
  • Page 56 Commissioning Click the <Charging station> button.  The settings for the parameters of the charging station are displayed. Click the <RCD> button.  The settings for the RCD residual current device are displayed. Click the <Test mode> button. A010C3XX1X | 05 2023-02...
  • Page 57 Commissioning  The settings for the test mode are displayed in the right column of the configuration. Click to open the selection field.  The selection options are displayed. Select a new cycle for the test mode.  The selected cycle is displayed. Confirm selection by clicking on the green button.

  • Page 58: Ducto Guide

    The <Apply changes> button is displayed in the left column of the configuration. Click the <Apply changes> button and follow the instructions. Perform a restart.  The changes are adopted. 6.4 DUCTO Guide More information about DUCTO: https://www.compleo- cs.com/fileadmin/user_upload/downloads/solo/Ducto_Guide.pdf A010C3XX1X | 05 2023-02...

  • Page 59: Load Management

    Subsequently, settings are made in the DUCTO configuration software regarding the master and slave set-up in order to divide the available current between them according to set rules. See chapter 6.3 Configuration of the charging system with Compleo DUCTO, page 49and . 2023-02...

  • Page 60: Operation

    Operation Operation DANGER Danger due to electric current Damage to the charging systems or components may expose live parts. Touching live parts will result in electric shock with serious injury or death. • Only operate the charging system when it is undamaged. •...
  • Page 61 Operation process is started as soon as a charging cable has been connected to the charging system and/or the vehicle. Information on which app is necessary and how to operate the app should be obtained from the operator of the charging system. 2023-02 A010C3XX1X | 05...

  • Page 62: Charging Process

    Operation Charging process If no charging process has been started at the charging system, any one of the two charging points can be selected for a charging process. Display RFID field (also for authorisation via Giro card) Status LEDs Charging interface, socket type 2 (or attached cable with type 2 plug) 7.1.1...

  • Page 63: Authorisation

    Operation 7.1.2 Authorisation Depending on the configuration of the purchased charging system, the procedure for starting a charging process differs: Plug & Charge This involves charging the vehicle without authorisation. Charging with authorisation If an authorisation and/or payment transaction is required, the following authorisation/payment methods are available: RFID card or RFID chip Hold the RFID card or RFID chip in front of the RFID...

  • Page 64: Connecting The Charging Cable

    Operation 7.1.3 Connecting the charging cable Before plugging in the charging cables, check that the status LED of the charging point is green. Type 2 socket Plug in the charging cable in the socket of the charging system. Only then plug in the charging cable in the socket of the vehicle. Type 2 plug with attached plug Plug in the charging cable in the socket of the vehicle.

  • Page 65: Disconnecting The Charging Cable

    Operation 7.1.6 Disconnecting the charging cable Type 2 socket Pull out the charging cable from the socket of the vehicle. Pull out the charging cable from the socket of the charging system.  The status LED no longer lights up. Type 2 plug with attached plug Pull out the charging cable from the socket of the vehicle.

  • Page 66: Operating Signals And Displays

    LEDs may differ. Message display: The charging system indicates the “compleo + hardware: + Firmware + Please wait” state.  The hardware version is displayed. The firmware version is displayed.
  • Page 67 Operation The charging system indicates the “Please insert card” state.  A charging process is to be started, the RFID card or chip is required. 10. The charging system indicates the “Charging finished” state.  A charging process was correctly completed. The charging system indicates the “Pull out plug”...
  • Page 68 Operation The following charging state display explains the colour states and the possible colour changes of a charging system with status LEDs: Charging state display: LED colour state 1. LED: The charging system indicates the standby state.  "grey" Authorisation can be carried out. 2.

  • Page 69: Error Display And Measures

    Error display and measures 8 Error display and measures The charging system displays an error code on the display in case of errors. If several errors occur at the same time or in combination, the respective error codes are shown one after the other on the display.

  • Page 70: Hightemperature (C)

    Error display and measures Cause/measure Check the RCD switch for the corresponding connector on site and have it switched on by a qualified electrician if necessary. Alternatively, report the fault to the hotline. 8.1.3 HighTemperature (C) Name HighTemperature Area Station Description OCPP1.6: Temperature inside Charge Point is too high.

  • Page 71: Powermeterfailure (F)

    Error display and measures 8.1.6 PowerMeterFailure (F) Name PowerMeterFailure Area Connector (AC) Description OCPP1.6: Failure to read electrical/energy/power meter. Reported by: Connector Handling • The error is shown on the display Indication on display 8.1.7 PowerSwitchFailure (G) Name PowerSwitchFailure Area Connector (AC/ DC) Description OCPP1.6: Failure to control power switch.

  • Page 72: Weaksignal (J)

    Error display and measures Handling • The connector terminates the charging process • The error is shown on the display Indication on display Cause/measure At least one phase voltage is missing at the corresponding connector at the input of the electricity meter. Have the current path from the feed to the electricity meter checked by a qualified electrician or report the fault to the hotline.

  • Page 73: Compleo-Specific Error Status

    Error display and measures Compleo-specific error status 8.2.1 IsolationWarning (K) Name IsolationWarning Area Connector (DC), connector (AC) + 15118 Description The error occurs with isolation problems before and during a 15118 charging process. Reported by: Connector Handling • The error is shown on the display Indication on display 8.2.2...

  • Page 74: Inoperative (O)

    Error display and measures Handling • The error is shown on the display Indication on display 8.2.5 Inoperative (O) Name Inoperative Area Connector Description The error occurs when a connector is not available because a resource (e.g. the power module) is occupied by another connector. Reported by: Connector Handling...

  • Page 75: Temperaturesensorhighlimitviolation (R)

    Error display and measures 8.2.8 TemperatureSensorHighLimitViolation (R) Name TemperatureSensorHighLimitViolation Area Connector Description The error occurs when the temperature sensor delivers values outside its valid range (> 80 °C). Reported by: Connector Handling • The error is shown on the display •...

  • Page 76: Automaticrcdtestfailed (U)

    Error display and measures Cause/measure Status message/display, no action necessary serves as information. Charging stations that have installed RCD switches that can be switched on again can carry out cyclical self-tests (tripping/reconnection) if they are configured accordingly. During this test time, the charging point is not available and the status is set to indicate the cause.

  • Page 77: Dclnsulationcodewarning (Y)

    Error display and measures Area Station (DC) Description The error occurs in DC stations with separate power and control unit. If the error occurs, there is a communication problem between the CCU board in the control unit and the PSU board in the power unit. Reported by: Station Handling...

  • Page 78: Dclnsulationtestfailureonstart (2)

    Error display and measures Reported by: Connector Handling • The charging process is aborted • The error is shown on the display Indication on display 8.2.17 DclnsulationTestFailureOnStart (2) Name DclnsulationTestFailureOnStart Area Connector (DC) Description The insulation test at the start of the charging process has found an error. Reported by: Connector Handling...

  • Page 79: Samevseidmemoryfull (5)

    Error display and measures Cause/measure The German standard Weights and Measures Law stipulates this internal buffer memory in order to enable the customer to check it retrospectively. If the memory is full, this status is communicated. The SAM module must then be replaced by authorised/approved personnel as part of a repair compliant with the German standard Weights and Measures Law.

  • Page 80: Samnotouchcontrollercomm (7)

    Error display and measures 8.2.22 samNoTouchControllerComm (7) Name samNoTouchControllerComm Area Connector Description The connection between SAM and the touch keys for SAM query is disturbed. Reported by: SAMAdapter Handling • The charging process is aborted • The error is shown on the display •...

  • Page 81: Unlockplugfailure (A)

    Error display and measures Cause/measure Hard reset and/or switch off/on on-site. If the error continues to be sent, report it to the hotline. The SAM module must then be replaced by authorised/approved personnel as part of a repair compliant with the German standard Weights and Measures Law.

  • Page 82: Cableerror (D)

    Error display and measures 8.2.28 CableError (d) Name CableError Area Connector Description An unauthorised charging cable has been detected (13 A cable or undefined cable). Reported by: Connector Handling • Charging cannot be started with this cable • The error is shown on the display Indication on display 8.2.29 RCSensorTestError (e) Name...

  • Page 83: Adcerror (G)

    Error display and measures 8.2.31 ADCError (g) Name ADCError Area Connector Description The charging point controller has detected an ADC error. Reported by: Connector Handling • New charging processes cannot be started • The error is shown on the display Indication on display 8.2.32 ShortCircuitError (h) Name...

  • Page 84: Lpchightemperatureerror (J)

    Error display and measures 8.2.34 LPCHighTemperatureError (j) Name LPCHighTemperatureError Area Connector Description The charging point controller has detected a temperature that is too high. Reported by: Connector Handling • New charging processes cannot be started • The error is shown on the display Indication on display 8.2.35 LPCSelftestError (k) Name...

  • Page 85: Error Events

    Error display and measures 8.3 Error events 8.3.1 AutomaticRcdTestResetFailure () Name AutomaticRcdTestResetFailure Area Connector Description The error occurs if the RCD that can be switched back on can no longer be reset during a cyclical test. Reported by: Connector Handling •...

  • Page 86: Automaticrcdtesttripfailure ()

    Error display and measures 8.3.4 AutomaticRcdTestTripFailure () Name AutomaticRcdTestTripFailure Area Connector Description The error occurs if the RCD switch does not trip during the cyclical automatic RCD test. Reported by: Connector Handling • Connector not available • The error is shown on the display Indication on display 8.3.5 AutomaticRcdResetContactorTestFailed ()

  • Page 87: Automaticrcdresetswitchonfailed ()

    Error display and measures 8.3.7 AutomaticRcdResetSwitchOnFailed () Name AutomaticRcdResetSwitchOnFailed Area Connector Description The error occurs if the cause of the RCD error is eliminated after the RCD has tripped and automatically switched on after the test. Reported by: Connector Handling •...

  • Page 88: Driveerror ()

    Error display and measures Cause/measure By repeating the charging process, the error should not occur again. The cause is normally the operation by the customer. However, if a new charging process is permanently not possible without this error, have the locking unit at the AC charging point checked or report it to the hotline.

  • Page 89: Outletopenerror ()

    Error display and measures 8.3.13 OutletOpenError () Name OutletOpenError Area Connector (AC) Description The error occurs when the opening of the socket does not work. Reported by: Connector Handling • The error is shown on the display • The charging process cannot be started Indication on display 8.3.14 OverCurrentFailure () NOTE...

  • Page 90: Rcsensorerrorduringcharge ()

    Error display and measures 8.3.15 RCSensorErrorDuringCharge () Name RCSensorErrorDuringCharge Area Connector (AC) Description The error occurs when the 6mA sensor trips during the charging process. Reported by: Connector Handling • The error is shown on the display • The charging process is aborted Indication on display 8.3.16 RCSensorNoError () Name...

  • Page 91: Rcsensortesterror ()

    Error display and measures 8.3.18 RCSensorTestError () Name RCSensorTestError Area Connector (AC) Description The error occurs when the 6mA sensor test was unsuccessful. Reported by: Connector Handling • The error is displayed • No charging process can be started. Indication on display 2023-02 A010C3XX1X | 05...

  • Page 92: Malfunctions

    Malfunctions 9 Malfunctions Internal errors • If the display shows "Internal error", the charging station must be disconnected from the mains. Residual current circuit breaker (RCCB) In the event of a residual current, the residual current circuit breaker trips and the charging system is switched off.

  • Page 93: Error Display And Measures

    Error display and measures 10 Error display and measures The charging system displays an error code on the display in case of errors. If several errors occur at the same time or in combination, the respective error codes are shown one after the other on the display.
  • Page 94 Error display and measures ConnectorLockFailure - Error when locking or unlocking the plug. It must be checked whether the plug is connected correctly. The vehicle has drawn more current than specified for an extended OverCurrentFailure period of time. Not used: EVCommunicationError, HighTemperature, ReaderFailure, WeakSignal A010C3XX1X | 05 2023-02...

  • Page 95: Compleo-Specific

    Error display and measures 10.3 Compleo-specific Title Code Troubleshooting advice IsolationWarning Insulation problems occurred before or during a charging process. Inspection by qualified electrician required. IsolationError Insulation problems occurred before or during a charging process. Inspection by qualified electrician required.
  • Page 96 Error display and measures samTransactionMemoryFull SAM has no more free memory for new charging processes. SAM must be replaced by an authorized electrician. samEVSEIDMemoryFull SAM has no more free memory for new configuration parameters. SAM must be replaced by an authorized electrician.
  • Page 97 Error display and measures ShortCircuitError The charge point controller has detected a short circuit between CP and PE. Inspection by qualified electrician required. LPCOverVoltageError The charge point controller has detected an overvoltage. Inspection by qualified electrician required. LPCHighTemperatureError The charging point controller has detected a temperature that is too high.
  • Page 98 Error display and measures AutomaticRcdResetSuccess The cause of the failed test of the RCD has been eliminated. No action required. The socket could not be opened. Inspection by qualified OutletOpenError electrician required. RCSensorErrorDuringCharge The 6mA sensor has tripped during a charging process. Inspection by qualified electrician required if the error occurs frequently.

  • Page 99: Maintenance

    Maintenance 11 Maintenance Careful and regular maintenance ensures that the functional condition of the charging system is maintained. Only a regularly checked and maintained charging system is able to guarantee maximum availability and reliable charging processes. The maintenance intervals depend on the prevailing operating conditions, such as the frequency of use and environmental influences such as the degree of contamination.

  • Page 100: Maintenance Plan

    Maintenance 11.1 Maintenance plan Interval Component/location Maintenance work Every 6 Residual current circuit Check with test button. months breaker Surge arrester Visual inspection or check with test button. Yearly Location Visual inspection, e.g. for distances to objects (bushes, electrical installations ,etc.), attachment. Electrical components Visual inspection, e.g.

  • Page 101: Cleaning

    Maintenance 11.2 Cleaning The components inside the charging system need to be cleaned according to the assessment of an expert but this is not always necessary. Any necessary cleaning of the interior must only be carried out after consultation with the operator of the charging system. Cleaning may only be carried out by a properly and professionally instructed person and must never be carried out by a user.

  • Page 102: Decommissioning, Dismantling And Disposal

    Dispose of dismantled components only via the take-back organisation. NOTE Compleo charging systems as a whole do not contain SVHCs in a concentration of more than 0.1 % (w/w), related to the individual charging station. However, individual components may contain SVHCs in concentrations >...

  • Page 103: Annexes

    Annexes 13 Annexes 13.1 Housing dimensions Base design (version 1): Base design (version 2): Ground level (lower edge of bevel) Design drawing of the concrete base of the charging system 2023-02 A010C3XX1X | 05...
  • Page 104 Annexes Charging system design: Design drawing of the compleo® Advanced BM charging system A010C3XX1X | 05 2023-02...
  • Page 105 Annexes Version 1 Version 2 Ground level Design drawing of the concrete base and the mounted compleo® Advanced BM charging system 2023-02 A010C3XX1X | 05...

  • Page 106: Prüfprotokoll

    Annexes 13.2 Prüfprotokoll Test report for AC charging systems from Compleo Charging Solutions AG A010C3XX1X | 05 2023-02...
  • Page 107 Annexes Test report for AC charging systems from Compleo Charging Solutions AG 2023-02 A010C3XX1X | 05...
  • Page 108 Annexes Test report for AC charging systems from Compleo Charging Solutions AG A010C3XX1X | 05 2023-02...
  • Page 109 Annexes Test report for AC charging systems from Compleo Charging Solutions AG 2023-02 A010C3XX1X | 05...

  • Page 110: Eu Declaration Of Conformity

    Annexes 13.3 EU Declaration of Conformity Declaration of conformity: Declaration of conformity for the compleo® Advanced and compleo® Highline charging systems A010C3XX1X | 05 2023-02...
  • Page 111 Annexes © 2022 Compleo. All rights reserved. This document may not be copied in whole or in part without written permission. All illustrations in this document serve as examples only and may differ from the delivered product. All information in this document is subject to change without notice and does not represent a commitment on the part of the manufacturer.
  • Page 112 Annexes A010C3XX1X | 05 2023-02...
  • Page 113 Annexes 2023-02 A010C3XX1X | 05...

This manual is also suitable for:

Duo fleet bmAdvanced bm

Table of Contents