Troubleshooting - Control 4 T3 Series Installation Manual

7" and 10" in-wall touchscreen
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Add and configure in Composer Pro
After the touchscreen is installed and appears on the home
network, use Composer Pro to add it to the Control4 system and
configure it.
Use the Composer Pro System Design and Connections views to
add and configure this device.
To add and configure a T3 touchscreen to a project:
1 Add the T3-T7 or T3-T10 In-Wall Touchscreen driver to your
project.
2 To configure the properties, click System Design.
3 In the project tree, select the T3 7" or T3 10" In-Wall Touch
Screen.
4 View and change the properties in the Properties pane as
needed.
Properties include:
• Network Connection—Reports the touchscreen's current
network connection type.
• Back Light—Use the arrows or type numbers to set the
light level, then click Set.
Advanced properties include:
• Enable Camera—Allows you to enable or disable the
camera.
Intercom (nested under the touchscreen) properties:
• Appearance—Select to hide the touchscreen from
appearing in Navigators as an available device.
• Behavior—Select the modes you want this touchscreen to
support.
• Audio Control—Select the volume of individual audio
settings.
• Sip Information—Information for integrating the
touchscreen into your SIP/VoIP system.
• Custom Buttons—Select to enable and label the two
available custom buttons.
• Alternate Camera—Select to use an external camera for
the video associated with the touchscreen, for example, a
security camera mounted to the side of the entrance and
pointing at the door.
7

Troubleshooting

Boot up time
When the device is booting up, it may take 30 seconds or longer
before the Green LED turns on. When it turns on, it blinks slowly
for a time and then turns off. After that, you'll see an image on
the touchscreen.
Unresponsive screen
If the camera's LED blinks on and off for more than 30 seconds,
the device may need to be power cycled. If power cycling doesn't
solve the problem, the touchscreen may need to be restored to
factory defaults.
To power cycle the touchscreen:
1 Press and hold the
(power) button for several seconds
until the touchscreen turns off.
2 Press and release the
(power) button again to turn on.
- OR -
1 Use a straightened paper clip to press and release the
RESET pinhole button.
To restore to factory defaults:
1 On the touchscreen's main screen, tap Settings, System Info,
then Factory data reset.
- OR -
If the touchscreen has not yet been configured, tap About,
then Factory data reset.
- OR -
a To reset without using the display screen, insert a
straightened paper clip into the pinhole to the left of the
microphone on top of the touchscreen.
b Then press and hold it while pressing and releasing the
RESET pinhole. Hold the pinhole to the left of the
microphone until the icon below appears on the display
then release the pinhole.
c A message appears, indicating that data is being erased.

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