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Epson AcuLaser C3800N Series User Manual

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EPSON AcuLaser C3800
User's Guide
User's Guide
NPD2252-00

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Summary of Contents for Epson AcuLaser C3800N Series

  • Page 1 EPSON AcuLaser C3800 User's Guide User’s Guide NPD2252-00...

  • Page 2: Copyright And Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
  • Page 3 General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks. Copyright © 2006 Seiko Epson Corporation. All rights reserved.

  • Page 4: Table Of Contents

    EPSON AcuLaser C3800 User's Guide Contents Copyright and Trademarks Safety Instructions Safety..............13 Warnings, Cautions, and Notes .
  • Page 5 EPSON Color Laser Transparencies ........
  • Page 6 Confidential Job ............76 Monitoring Your Printer Using EPSON Status Monitor ......77 Installing EPSON Status Monitor .
  • Page 7 Confidential Job ............137 Monitoring Your Printer using EPSON Status Monitor ......139 Accessing EPSON Status Monitor.
  • Page 8 EPSON AcuLaser C3800 User's Guide Chapter 7 Using the PCL6/PCL5 Printer Driver About the PCL Mode ............163 Hardware requirements .
  • Page 9 EPSON AcuLaser C3800 User's Guide Image printing ............209 Canceling Printing .
  • Page 10 EPSON AcuLaser C3800 User's Guide Chapter 12 Troubleshooting Clearing Jammed Paper ........... 247 Precautions for clearing jammed paper .
  • Page 11 Before Contacting Epson ........
  • Page 12 EPSON AcuLaser C3800 User's Guide Printer ..............290 General .

  • Page 13: Safety

    EPSON AcuLaser C3800 User's Guide Safety Instructions Safety Warnings, Cautions, and Notes Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information and useful tips on the operation of your printer.
  • Page 14 EPSON AcuLaser C3800 User's Guide ❏ Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot. If you must touch one of these areas, wait 30 minutes to allow the heat to subside before doing so.

  • Page 15: Important Safety Instructions

    EPSON AcuLaser C3800 User's Guide ❏ When removing the imaging cartridge, do not expose it to sunlight at all and avoid exposing it to room light for more than five minutes. The imaging cartridge contains a light-sensitive drum that is purple. Exposure to light can damage the drum, causing dark or light areas to appear on the printed page and reducing the service life of the drum.
  • Page 16 EPSON AcuLaser C3800 User's Guide ❏ Connect your printer to an electrical outlet that meets the power requirements of this printer. Your printer’s power requirements are indicated on a label attached to the printer. If you are not sure of the power supply specifications in your area, contact your local power company or consult your dealer.

  • Page 17: Safety Information

    EPSON AcuLaser C3800 User's Guide When using the printer ❏ The printer weighs about 31 kg (68.2 lb). One person should not attempt to lift or carry the printer. Two people should carry it. ❏ Follow all warnings and instructions marked on the printer.

  • Page 18: Laser Safety Labels

    The recommended exposure limit for ozone is 0.1 parts per million (ppm) expressed as an average time-weighted concentration over an eight (8) hour period. The Epson laser printer generates less than 0.1 ppm for eight (8) hours of continuous printing.

  • Page 19: Power On/Off Cautions

    EPSON AcuLaser C3800 User's Guide Minimize the risk To minimize the risk of exposure to ozone, you should avoid the following conditions: ❏ Use of multiple laser printers in a confined area ❏ Operation in conditions of extremely low humidity ❏...

  • Page 20: Chapter 1 Getting To Know Your Printer

    EPSON AcuLaser C3800 User's Guide Chapter 1 Getting to Know Your Printer Where to Find Information Setup Guide Provides you with information on assembling the printer and installing the printer software. User’s Guide (this manual) Provides you with detailed information on the printer’s functions, optional products, maintenance, troubleshooting, and technical specifications.

  • Page 21: Printer Parts

    EPSON AcuLaser C3800 User's Guide Printer Parts Front view a. front cover (cover A) b. control panel c. output tray d. latch on front cover (cover A) e. USB Host interface f. MP tray (Multi-Purpose tray) g. standard lower paper cassette...

  • Page 22: Rear View

    EPSON AcuLaser C3800 User's Guide Rear view a. power switch b. stopper c. controller option expanded aperture plate d. interface cover e. AC inlet f. Ethernet interface connector g. Type B interface card slot cover h. USB interface connector Inside the printer a.

  • Page 23: Control Panel

    EPSON AcuLaser C3800 User's Guide Control panel LCD panel Back button Up button Enter button Down button Ready light (Green) Error light (Red) Start/Stop button Data light (Yellow) Cancel Job button Displays printer status messages and control panel menu settings.

  • Page 24: Options And Consumable Products

    512 MB RAM DIMM and changing the pre-installed RAM to a 512 MB RAM DIMM. Note: Make sure that the DIMM you purchase is compatible with EPSON products. For details, contact the store where you purchased this printer or an EPSON qualified service representative.

  • Page 25: Chapter 2 Printer Features And Various Printing Options

    Resolution Improvement Technology and Enhanced MicroGray technology Resolution Improvement Technology (RITech) is an original Epson printer technology that works by smoothing out the jagged edges of diagonal and curved lines in both text and graphics. Enhanced MicroGray improves the halftone quality of graphics.

  • Page 26: Wide Variety Of Fonts

    EPSON AcuLaser C3800 User's Guide Wide variety of fonts The printer comes with a selection of 84 scalable fonts, and 7 bitmap fonts in ESC/Page mode to provide you with the fonts you need to create professional-looking documents. Adobe PostScript 3 Mode The printer’s Adobe PostScript 3 Mode provides you with the ability to print documents...

  • Page 27: Various Printing Options

    EPSON AcuLaser C3800 User's Guide Various Printing Options This printer provides you with a variety of different printing options. You can print in various formats, or can print using many different types of paper. The following explains the procedure for each type of printing. Choose the appropriate one for your printing.

  • Page 28: Pages Per Sheet Printing

    EPSON AcuLaser C3800 User's Guide Pages per sheet printing "Modifying the print layout" on page 59 (Windows) "Modifying the print layout" on page 113 (Macintosh) Lets you print two or four pages on a single sheet. Watermark printing "Using a watermark" on page 60 (Windows) "Using a watermark"...

  • Page 29: Header/Footer Printing

    EPSON AcuLaser C3800 User's Guide Header/Footer printing "Using headers and footers" on page 63 (Windows) "Using headers and footers" on page 126 (Macintosh) Lets you print a header and footer on the top or bottom of the paper. Overlay printing "Using an overlay"...

  • Page 30: Using The Reserve Job Function

    Using the storage form overlay function "Using storage form overlay" on page 68 (Windows) Web-Page Printing EPSON Web-To-Page lets you make Web pages fit to your paper size when printing. You can also see a preview before printing. Note: ❏ This software is for Windows only.

  • Page 31: Creating Direct Printing Data With Usb Memory

    EPSON AcuLaser C3800 User's Guide Creating direct printing data with USB memory USB Memory Print Maker lets you create files with an EPN extension that can be printed directly from USB memory. To use this function, see USB Memory Print Maker’s online help.

  • Page 32: Chapter 3 Paper Handling

    EPSON AcuLaser C3800 User's Guide Chapter 3 Paper Handling Paper Sources This section describes the combinations of paper sources and paper types that you can use. MP tray Paper Type Plain paper Weight: 60 to 80 g/m² Semi-Thick paper Weight: 81 to 105 g/m²...

  • Page 33: Standard Lower Paper Cassette

    EPSON AcuLaser C3800 User's Guide Extra thick paper Weight: 164 to 216 g/m² EPSON Color Laser Paper Weight: 82 g/m² EPSON Color Laser Transparencies EPSON Color Laser Coated Paper Weight: 103 g/m² Standard lower paper cassette Paper Type Plain paper Weight: 60 to 105 g/m²...

  • Page 34: Selecting A Paper Source

    EPSON AcuLaser C3800 User's Guide Selecting a paper source You can set the printer to select a paper source containing the appropriate size of paper automatically, or specify a paper source manually, using the printer driver or the printer’s control panel. To access the printer driver, for Windows, see "Accessing the printer driver"...

  • Page 35: Loading Paper

    EPSON AcuLaser C3800 User's Guide With 550-sheet Paper Cassette Unit installed: MP tray Cassette 1 Cassette 2 Note: ❏ If you make paper size settings or paper source settings in your application, these settings may override the printer driver settings.

  • Page 36: Standard Lower Paper Cassette And Optional Paper Cassette Unit

    The paper-loading procedure is the same for the standard lower cassette and the optional paper cassette unit. In addition to plain paper, you can also use special media such as EPSON Color Laser Paper in the paper cassettes. Follow these steps to load paper into the standard and optional paper cassette units. The illustrations show the standard lower cassette.
  • Page 37 EPSON AcuLaser C3800 User's Guide 1. Pull the paper cassette out until it stops. Then lift up the front of the paper cassette and pull it out. 2. Pitch the knob and slide the left and right paper guides to accommodate the paper you are loading.
  • Page 38 EPSON AcuLaser C3800 User's Guide Note: ❏ Load the paper after aligning the edges of the paper carefully. ❏ Do not load paper that exceeds the maximum stack height. 4. To prevent the sheets from sticking together, fan a stack of paper. Then tap the edge on a firm surface to line it up.

  • Page 39: Output Tray

    EPSON AcuLaser C3800 User's Guide 7. Reinsert the paper cassette into the unit. Note: ❏ After loading paper, set the Cassette 1 Type / Cassette 2 Type settings on the control panel to match the loaded paper size and type.

  • Page 40: Printing On Special Media

    Since the quality of any particular brand or type of media may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of media. Always test samples of media stock before purchasing large quantities or printing large jobs.
  • Page 41 Please note the following when handling this media: ❏ Hold each sheet by its edges, as oil from your fingers may transfer to the surface and damage the printable surface of the sheet. The Epson logo appears on the printable side.

  • Page 42: Epson Color Laser Coated Paper

    ❏ You can also make these settings on the Tray Menu in the control panel. See "Tray Menu" on page 172. ❏ EPSON Color Laser Coated Paper may not be fed properly, depending on the temperature and humidity condition, because it is coated with the special materials. If this happens, load it one sheet at a time from the MP tray.

  • Page 43: Labels

    EPSON AcuLaser C3800 User's Guide When loading envelopes, you should make paper settings as shown below: ❏ Make settings on the Basic Settings in the printer driver. Paper Size: IB5, DL, or C5 Paper Source: MP Tray (up to 15 mm thick stack)

  • Page 44: Thick Paper And Extra Thick Paper

    EPSON AcuLaser C3800 User's Guide When loading labels, you should make paper settings as shown below: ❏ Make settings on the Basic Settings in the printer driver. Paper Size: A4 or LT Paper Source: MP Tray (up to 15 mm thick stack)

  • Page 45: Loading A Custom Paper Size

    EPSON AcuLaser C3800 User's Guide Loading a custom paper size You can load non-standard size paper (76.2 × 98.4 mm to 220 × 355.6 mm) into the MP tray. Note: Depending on the quality of the non-standard size paper, the printing environment, or the printing procedure, the paper might skew.

  • Page 46: Chapter 4 Using The Printer Software With Windows

    The printer driver lets you choose from a wide variety of settings to get the best results from your printer. EPSON Status Monitor lets you check the status of your printer. See "Monitoring Your Printer Using EPSON Status Monitor" on page 77 for more information.

  • Page 47: Making Changes To Printer Settings

    EPSON AcuLaser C3800 User's Guide Making Changes to Printer Settings Making the print quality settings You can change the print quality of printouts through settings in the printer driver. With the printer driver, you can make the print settings by choosing from a list of predefined settings, or customizing the settings.
  • Page 48 EPSON AcuLaser C3800 User's Guide The printer driver provides the following quality modes. Color Draft, Text, Text&Image, Web, Photo Monochrome Draft, Text&Image, Photo Note: If printing is unsuccessful or a memory-related error message appears, selecting a different print quality may allow printing to proceed.

  • Page 49: Customizing Print Settings

    EPSON AcuLaser C3800 User's Guide 3. Select the most appropriate setting from the list according to the type of document or image you want to print. When you choose a predefined setting, other settings such as Printing Mode, Resolution, Screen, and Color Management are set automatically. Changes are shown in the current settings list on the Setting Information dialog box that appears by pressing the Setting Info.

  • Page 50: Saving Your Settings

    EPSON AcuLaser C3800 User's Guide ❏ The RITech function is not available when you set the printing resolution to 1200 dpi. 4. Click OK to apply the settings and return to the Basic Settings tab. Saving your settings To save your custom settings, click Advanced, then click Save Settings on the Basic Settings tab.

  • Page 51: Duplex Printing

    EPSON AcuLaser C3800 User's Guide Duplex printing Duplex printing prints on both sides of the paper. When printing for binding, the binding edge can be specified as required to produce the desired page order. Printing with the Duplex Unit (models with Duplex Unit only) Follow the steps below to print with the Duplex Unit.
  • Page 52 EPSON AcuLaser C3800 User's Guide 4. Specify the Binding Margin for the front and back sides of the paper, then select whether the front or back side of the paper is to be printed as the Start Page. 5. When printing for binding as a booklet, select the Binding Method check box and make appropriate settings.
  • Page 53 EPSON AcuLaser C3800 User's Guide 3. Select the Duplex (Manual) check box, then select Left, Top, or Right as the binding position. 4. Click Duplex Settings to open the Duplex Settings dialog box. 5. Specify the Binding Margin for the front and back sides of the paper, then select whether the front or back side of the paper is to be printed as the Start Page.
  • Page 54 EPSON AcuLaser C3800 User's Guide 6. When printing for binding as a booklet, select the Binding Method check box and make appropriate settings. For details about each setting, see online help. 7. Click OK. 8. Execute the print job. Note: The alert screen appears on the computer.

  • Page 55: Displaying Information About Consumables With The Printer Driver

    Optional Settings tab. Note: ❏ The driver and EPSON Status Monitor use different methods to measure the amount of toner remaining in the cartridge. Because of this, the information that is displayed in EPSON Status Monitor and the Basic Settings tab might be different. Use EPSON Status Monitor to get more detailed information.

  • Page 56: Ordering Consumables

    EPSON AcuLaser C3800 User's Guide Ordering Consumables To order consumables online, click the Order Online button on the Basic Settings tab. See "Order Online" on page 88 for details. Note: The Order Online button is not available when you open this screen from USB Memory Print Maker.

  • Page 57: Resizing Printouts

    EPSON AcuLaser C3800 User's Guide Resizing printouts You can have your document enlarged or reduced during printing. To automatically resize pages to fit the output paper 1. Click the Advanced Layout tab. 2. Select the Zoom Options check box, then select the desired paper size from the Output Paper drop-down list.
  • Page 58 EPSON AcuLaser C3800 User's Guide Resizing pages by a specified percentage 1. Click the Advanced Layout tab. 2. Select the Zoom Options check box. 3. Select the Zoom To check box, then specify the magnification percentage in the box. Note: The percentage can be set between 50% and 200% in 1% increments.

  • Page 59: Modifying The Print Layout

    EPSON AcuLaser C3800 User's Guide Modifying the print layout Your printer can print either two or four pages onto a single page and specifies the printing order, automatically resizing each page to fit the specified paper size. You can also choose to print documents surrounded by a frame.

  • Page 60: Using A Watermark

    EPSON AcuLaser C3800 User's Guide 4. Select the Print the Frame check box when you want to print the pages surrounded by a frame. Note: The Page Order choices depend on the number of pages selected above, and the paper orientation (Portrait or Landscape) selected on the Basic Settings tab.
  • Page 61 EPSON AcuLaser C3800 User's Guide 3. Select the color from the Color drop-down list, then adjust the image intensity of the watermark with the Intensity slider bar. 4. Select Front (to print the watermark in the foreground of the document) or Back (to print the watermark in the background of the document) for the Position setting.
  • Page 62 EPSON AcuLaser C3800 User's Guide Making a new watermark You can make a new watermark as follows: 1. Click the Advanced Layout tab. 2. Click New/Delete. The User Defined Watermarks dialog box appears. Note: The User Defined Watermarks dialog box also appears by clicking New/Delete in the Watermark dialog box.

  • Page 63: Using Headers And Footers

    EPSON AcuLaser C3800 User's Guide Using headers and footers You can print a header or footer on the top or bottom of a page. The items that can be printed as a header or footer include user name, computer name, date, date/time, or collate number.

  • Page 64: Using An Overlay

    EPSON AcuLaser C3800 User's Guide Using an overlay The Overlay Settings dialog box allows you to prepare standard forms, or templates, that you can use as overlays when printing other documents. This feature can be useful for creating corporate letterheads or invoices.
  • Page 65 EPSON AcuLaser C3800 User's Guide 5. Select Create Overlay Data, then click Settings. The Form Settings dialog box appears. 6. Select the Use Form Name check box, then click Add Form Name. The Add Form dialog box appears. Note: If the Assign to Paper Source check box is selected, the form name is displayed in the Paper Source drop-down list on the Basic Settings tab.
  • Page 66 EPSON AcuLaser C3800 User's Guide 7. Type the form name in the Form Name box and its description in the Description box. 8. Select To Front or To Back to specify whether the overlay will be printed as foreground or background of the document.
  • Page 67 EPSON AcuLaser C3800 User's Guide 5. Choose the form from the Form drop-down list, then click OK to return the Advanced Layout tab. Note: If the Assign to Paper Source check box is selected, the form name is displayed in the Paper Source drop-down list on the Basic Settings tab.

  • Page 68: Using Storage Form Overlay

    For Windows XP, XP x64, Server 2003, or Server 2003 x64 click Start, point to Control Panel, and then double-click the Printers and Faxes icon. 4. Right-click the EPSON xxx xxx icon and then click Properties. 5. Click the Optional Settings tab.
  • Page 69 EPSON AcuLaser C3800 User's Guide 7. Select the form name from the Form Names list, and then click Register. Note: Only form names that can be registered appear on the Form Name list. 8. If you plan to distribute the form list to the clients, click Print List to print the list.
  • Page 70 For Windows XP, XP x64, Server 2003, or Server 2003 x64 click Start, point to Control Panel, and then double-click the Printers and Faxes icon. 3. Right-click the EPSON xxx xxx icon and then click Properties. Using the Printer Software with Windows...

  • Page 71: Making Extended Settings

    EPSON AcuLaser C3800 User's Guide 4. Click the Optional Settings tab. 5. Click Delete. The Delete from Storage dialog box appears. 6. If you delete all form data, click the All button, then click Delete. If you want to delete some specific data, click the Selected button, enter the form name in the Form Name edit box, then click Delete.

  • Page 72: Printing A Status Sheet

    EPSON AcuLaser C3800 User's Guide 2. Click the Optional Settings tab, then select Update the Printer Option Info Manually. 3. Click Settings. The Optional Settings dialog box appears. 4. Make settings for each installed option, then click OK. Printing a status sheet To confirm the current status of the printer, print a status sheet from the printer driver.

  • Page 73: Re-Print Job

    EPSON AcuLaser C3800 User's Guide Jobs stored on the printer’s memory are handled differently depending on the Reserve Job option. Refer to the tables below for details. Reserve Job Option Re-Print Job + Verify Job Confidential Job Reserve Job Option...

  • Page 74: Verify Job

    EPSON AcuLaser C3800 User's Guide 4. Select the Reserve Job On check box, then select Re-Print Job. 5. Enter a user name and job name in the corresponding text boxes. Note: ❏ The OK button becomes available after both the user name and job name have been entered.
  • Page 75 EPSON AcuLaser C3800 User's Guide 3. Click the Optional Settings tab, then click Reserve Job Settings. The Reserve Job Settings dialog box appears. Note: The Reserve Job Settings button is available only when the RAM Disk is recognized by the printer driver.

  • Page 76: Confidential Job

    EPSON AcuLaser C3800 User's Guide Confidential Job The Confidential Job option allows you to apply passwords to print jobs stored on the printer’s memory. Follow the steps below to store print data using the Confidential Job option. 1. Make printer driver settings as appropriate for your document.

  • Page 77: Monitoring Your Printer Using Epson Status Monitor

    Note: ❏ If the language selection window appears, select your country. ❏ If the Epson Installation Program screen does not appear automatically, double-click the My Computer icon, right-click the CD-ROM icon, click OPEN in the menu that appears, then double-click Epsetup.exe.
  • Page 78 EPSON AcuLaser C3800 User's Guide 5. Click EPSON Status Monitor. 6. In the dialog box that appears, make sure that your printer’s icon is selected, and click 7. When the software license agreement screen appears, read the statement and then click Accept.
  • Page 79 EPSON AcuLaser C3800 User's Guide 8. In the dialog box that appears, select your country or region, and the URL for EPSON’s Web site in that country or region appears. Then click OK. Note: ❏ In the dialog box, you can set the URL for the site where you can order consumables online.

  • Page 80: Accessing Epson Status Monitor

    2. Select your printer name and then Simple Status. The Simple Status window appears. Note: You can also access EPSON Status Monitor by clicking the Simple Status button on the Optional Settings tab on the printer driver. To find detailed information on EPSON Status Monitor, see "Information on EPSON Status Monitor"...

  • Page 81: Information On Epson Status Monitor

    EPSON AcuLaser C3800 User's Guide Information on EPSON Status Monitor You can obtain information about EPSON Status Monitor such as product versions or interface versions. This window appears by right-clicking the tray icon on the taskbar and selecting your printer name and About.

  • Page 82: Detailed Status

    EPSON AcuLaser C3800 User's Guide Detailed Status You can monitor detailed printer status by right-clicking the tray icon on the taskbar, then selecting your printer name, then clicking Detailed Status. Icon/Message: Printer image: Text box: Close button: Note: You can see information about jobs or consumables by clicking on the respective tab.

  • Page 83: Consumables Information

    EPSON AcuLaser C3800 User's Guide Consumables Information You can obtain information on paper sources and consumable products by right-clicking the tray icon on the taskbar, then selecting your printer name, then clicking Consumables Information. Paper: Toner: Order Online button: Close button: Note: You can see the status of the printer or information about jobs by clicking on the respective tab.

  • Page 84: Job Information

    EPSON AcuLaser C3800 User's Guide Job Information You can check job information by right-clicking the tray icon on the taskbar, then selecting your printer name, then clicking Job Information. Job Name: Status: User: Computer: Job Type: Cancel Job button: Close button Print button: Displays the user’s print job names.
  • Page 85 EPSON AcuLaser C3800 User's Guide Refresh button: Display settings button Note: You can see the status of the printer or information about consumables by clicking on the respective tab. Note for Windows XP/XP x64 users: Shared Windows XP LPR connections and shared Windows XP Standard TCP/IP connections with Windows clients do not support the Job Management function.

  • Page 86: Notice Settings

    You cannot delete the print job spooling on client computers running Windows Me or 98 using EPSON Status Monitor when the following connections are used: ❏ When using the shared Windows 2000, Server 2003, or Server 2003 x64 LPR connection.
  • Page 87 When this radio button is selected, the Order Online window appears automatically once a day when you start printing or display the status by accessing EPSON Status Monitor. When this radio box is selected, the Order Online window appears automatically only when a consumable first becomes low.

  • Page 88: Order Online

    Note: ❏ You can also order consumables online by clicking the Order Online button on the EPSON Status Monitor dialog box. The Order Online dialog box appears. ❏ The Order Online dialog box also appears by clicking the Order Online button on the Basic Settings tab in the printer driver.

  • Page 89: Tray Icon Settings

    2. Confirm that your printer is selected. Select the menu you wish to display from the Information to display drop-down list. Then click OK. Note: You can also access EPSON Status Monitor by right-clicking the tray icon and selecting your printer’s name. Using the Printer Software with Windows...

  • Page 90: Setting Up The Usb Connection

    EPSON AcuLaser C3800 User's Guide Setting Up the USB Connection The USB interface that comes with your printer complies with Microsoft Plug and Play (PnP) USB specifications. Note: ❏ Only PC systems equipped with a USB connector and running Windows XP, XP x64, Me, 98, 2000, Server 2003, or Server 2003 x64 support the USB interface.

  • Page 91: Canceling Printing

    EPSON AcuLaser C3800 User's Guide Canceling Printing If the printouts are not what you expected and display incorrect or garbled characters or images, you may need to cancel printing. When the printer’s icon is displayed on the taskbar, follow the instructions below to cancel the printing.

  • Page 92: Uninstalling The Printer Software

    For Windows XP, XP x64, Server 2003, or Server 2003 x64, click the Change or Remove Programs icon. 4. Select EPSON Printer Software, then click Add/Remove. For Windows XP, XP x64, 2000, Server 2003, or Server 2003 x64, select EPSON Printer Software, then click Change/Remove. Using the Printer Software with Windows...
  • Page 93 6. Click the Utility tab, and confirm that the check box for the printer software you want to uninstall is selected. Note: If you wish to uninstall only EPSON Status Monitor, select the EPSON Status Monitor check box. 7. To uninstall, click OK.

  • Page 94: Uninstall The Usb Device Driver

    ❏ EPSON USB Printer Devices appears only when the printer is connected to Windows Me or 98 with a USB interface cable. ❏ If the USB device driver is not installed correctly, EPSON USB Printer Devices may not appear. Follow the steps below to run the “Epusbun.exe” file in the CD-ROM that comes with your printer.

  • Page 95: Sharing The Printer On A Network

    102. Note: ❏ When sharing the printer, be sure to set EPSON Status Monitor so that the shared printer can be monitored on the print server. See "Notice Settings" on page 86. ❏ When you are using shared printer in a Windows Me or 98 environment, on the server, double-click the Network icon in Control panel and make sure that the “File and printer sharing...

  • Page 96: Setting Up Your Printer As A Shared Printer

    ❏ Do not use spaces or hyphens for the share name, or an error may occur. ❏ When sharing the printer, be sure to set EPSON Status Monitor so that the shared printer can be monitored on the print server. See "Notice Settings" on page 86.

  • Page 97: Using An Additional Driver

    EPSON AcuLaser C3800 User's Guide ❏ "With Windows XP, XP x64, or 2000" on page 102 Using an additional driver When the print server’s OS is Windows XP, XP x64, 2000, Server 2003, or Server 2003 x64, you can install the additional drivers on the server. The additional drivers are for client computers that have different OS from the server.
  • Page 98 EPSON AcuLaser C3800 User's Guide For a Windows XP, XP x64, Server 2003, or Server 2003 x64 print server, select Share this printer, then type the name in the Share name box. Note: Do not use spaces or hyphens for the Share name, or an error may occur.
  • Page 99 EPSON AcuLaser C3800 User's Guide Server Name Windows 2000 Windows XP Windows XP x64, Server 2003, or Server 2003 x64 The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 2, Windows 2003 Service Pack 1, or later.

  • Page 100: Setting Up Clients

    ❏ You cannot use the additional driver on the server system OS. ❏ When you want to use EPSON Status Monitor at a client, you have to install EPSON Status Monitor from the CD-ROM with administrator privileges in each client.
  • Page 101 EPSON AcuLaser C3800 User's Guide 5. Click the computer or server that is connected to the shared printer, and the name of the shared printer, then click OK. Note: The name of the shared printer may be changed by the computer or server that is connected to the shared printer.
  • Page 102 EPSON AcuLaser C3800 User's Guide With Windows XP, XP x64, or 2000 Follow the steps below to set Windows XP, XP x64, or 2000 clients. You can install the printer driver for the shared printer, if you have Power Users or more powerful access rights even if you are not the Administrator.
  • Page 103 EPSON AcuLaser C3800 User's Guide For Windows XP or XP x64, select Browse for a printer. 5. Click the icon of the computer or server that is connected to the shared printer, and the name of the shared printer, then click Next.

  • Page 104: Installing The Printer Driver From The Cd-Rom

    EPSON AcuLaser C3800 User's Guide 7. Make sure of the settings, then click Finish. Installing the printer driver from the CD-ROM This section describes how to install the printer driver in the clients when setting the network system as follows: ❏...
  • Page 105 EPSON AcuLaser C3800 User's Guide 2. Insert the CD-ROM, type the appropriate drive and folder names in which the printer driver for clients is located, then click OK. When installing drivers in Windows XP, XP x64, 2000, Server 2003, or Server 2003 x64, “Digital Signature is not found.”...

  • Page 106: Chapter 5 Using The Printer Software With Macintosh

    The printer driver lets you choose from a wide variety of settings to get the best results from your printer. EPSON Status Monitor lets you check the status of your printer. See "Monitoring Your Printer using EPSON Status Monitor" on page 139 for more information.

  • Page 107: Making Changes To Printer Settings

    EPSON AcuLaser C3800 User's Guide Making Changes to Printer Settings Making the print quality settings You can change the print quality of printouts through settings in the printer driver. With the printer driver, you can make the print settings by choosing from a list of predefined settings, or customizing the settings.
  • Page 108 EPSON AcuLaser C3800 User's Guide For Mac OS 9 users 1. Open the Basic Settings dialog box. 2. Click Automatic on Print Quality, then choose desired printing resolution with the slider bar. Note: If printing is unsuccessful or a memory-related error message appears, selecting a lower resolution may allow printing to proceed.
  • Page 109 EPSON AcuLaser C3800 User's Guide For Mac OS 9 users 1. Open the Basic Settings dialog box. 2. Select Advanced. You will find the predefined settings in the list on the right of Automatic. 3. Select the most appropriate setting from the list according to the type of document or image you want to print.
  • Page 110 EPSON AcuLaser C3800 User's Guide 5. Choose the desired printing resolution from the drop-down list. Note: When making the other settings, click the 6. Click OK to apply the settings and return to the Basic Settings dialog box. Note: For details on each setting, see the online help.

  • Page 111: Resizing Printouts

    EPSON AcuLaser C3800 User's Guide Saving your settings For Mac OS X users Use the following procedures to save your custom settings. Save your custom settings by Save or Save As in the Preset on the Print dialog box. Type a name for your custom settings in the name box.
  • Page 112 EPSON AcuLaser C3800 User's Guide 3. Select Scale to fit paper size and select the desired paper size from the drop-down list. Note: ❏ If you select Scale down only, your documents are not enlarged even if you select the large paper size.

  • Page 113: Modifying The Print Layout

    EPSON AcuLaser C3800 User's Guide Modifying the print layout You can print either two or four pages onto a single page and to specify the printing order, automatically resizing each page to fit the specified paper size by using Layout printing.
  • Page 114 EPSON AcuLaser C3800 User's Guide For Mac OS 9 users 1. Click the Layout icon on the Basic Settings dialog box. The Layout dialog box appears. 2. Select the Print Layout check box, then click Print Layout Settings. The Print Layout Setting dialog box appears.

  • Page 115: Using A Watermark

    EPSON AcuLaser C3800 User's Guide Using a watermark Follow the steps below to use a watermark on your document. In the Layout dialog box, you can select from a list of predefined watermarks, or you can select a bitmap (PICT) file or text file as your own custom watermark.
  • Page 116 EPSON AcuLaser C3800 User's Guide 5. Select a watermark from the Watermark drop-down list. 6. Select the location on the page where you want to print the watermark by dragging the watermark image on the preview window. To resize the watermark, drag its handle.
  • Page 117 EPSON AcuLaser C3800 User's Guide 4. Adjust the image intensity of the watermark with the Intensity slider bar. 5. You can rotate custom text watermarks by inputting the degrees in the Angle box. Or select the Rotate by mouse check box, then rotate the text watermark with the pointer on the preview window.
  • Page 118 EPSON AcuLaser C3800 User's Guide 4. Select the Watermark check box, then click Watermark Settings. 5. Click New/Delete. 6. Click Add Text on the User Stamp Setting dialog box. Using the Printer Software with Macintosh...
  • Page 119 EPSON AcuLaser C3800 User's Guide 7. Click the Text box to open the Text Input dialog box. Type the watermark text, then click OK to close the dialog box. Select the Font and Style, then click OK on the Edit Text dialog box.
  • Page 120 EPSON AcuLaser C3800 User's Guide For Mac OS 9 users 1. Click the Layout icon on the Basic Settings dialog box. The Layout dialog box appears. 2. Select the Watermark Settings check box, then click New/Delete. The Custom Watermark dialog box appears.
  • Page 121 EPSON AcuLaser C3800 User's Guide 5. Type the file name in the Name box, then click Save. Note: ❏ To edit the saved text watermark, select it from the List box, then click Edit Text. After editing, be sure to click OK to close the dialog box.
  • Page 122 EPSON AcuLaser C3800 User's Guide To make a bitmap watermark Before making a custom watermark, you should prepare a bitmap (PICT) file. For Mac OS X users 1. Open the Print dialog box. 2. Select Printer Settings from the drop-down list, and select the Basic Settings tab.
  • Page 123 EPSON AcuLaser C3800 User's Guide 5. Click New/Delete. 6. Click Add PICT on the User Stamp Setting dialog box. 7. Select the PICT file, then click Open. Using the Printer Software with Macintosh...
  • Page 124 EPSON AcuLaser C3800 User's Guide 8. Type the file name in the Watermark box, then click Save. Note: To remove the saved text watermark, select it from the List box, then click Mark Delete. After removing it, be sure to click Save to close the dialog box.
  • Page 125 EPSON AcuLaser C3800 User's Guide 3. Click Add PICT on the Custom watermark dialog box. 4. Select the PICT file, then click Open. 5. Type the file name in the Name box, then click Save. Note: To remove the saved watermark, select it from the List box, then click Delete. After removing it, be sure to click Save to close the dialog box.

  • Page 126: Using Headers And Footers

    EPSON AcuLaser C3800 User's Guide Using headers and footers You can print a header or footer on the top or bottom of a page. The items that can be printed as a header or footer include user name, computer name, date, date/time, or collate number.
  • Page 127 EPSON AcuLaser C3800 User's Guide 5. Select the items to be printed for the header and the footer from the drop-down list. Note: If you select Collate Number from the drop-down list, the number of copies is printed. 6. Click OK to apply the settings.

  • Page 128: Duplex Printing

    EPSON AcuLaser C3800 User's Guide Note: If you select Collate Number from the drop-down list, the number of copies is printed. 4. Click OK to apply the settings and return to the Layout dialog box. Duplex printing Duplex printing prints on both sides of the paper. You can also do duplex printing manually without using the Duplex Unit.
  • Page 129 EPSON AcuLaser C3800 User's Guide For Mac OS 9 users 1. Click the Layout icon on the Basic Settings dialog box. The Layout dialog box appears. 2. Select the Duplex check box. 3. Select a Binding position from Left, Top, or Right.
  • Page 130 EPSON AcuLaser C3800 User's Guide 5. Specify the Binding Margin for the front and back sides of the paper. 6. Select whether the front or back side of the paper is to be printed as the Start Page. 7. Click Print to start printing.
  • Page 131 EPSON AcuLaser C3800 User's Guide 5. Specify the Binding Margin for the front and back sides of the paper. 6. Select whether the front or back side of the paper is to be printed as the Start Page. 7. Click OK to apply the settings and return to the Layout dialog box.

  • Page 132: Making Extended Settings

    Follow the steps below to print a status sheet. 1. Select Chooser from the Apple menu. Click the icon of your printer, and then select the USB port that your printer is connected to. Click Setup, and the EPSON Printer Setup dialog box appears.

  • Page 133: Using The Reserve Job Function

    EPSON AcuLaser C3800 User's Guide Using the Reserve Job Function The Reserve Job function allows you to store print jobs on the printer’s memory and to print them later directly from the printer’s control panel. Follow the instructions in this section to use the Reserve Job function.

  • Page 134: Re-Print Job

    EPSON AcuLaser C3800 User's Guide Re-Print Job The Re-Print Job option allows you to store the job you are currently printing so that you can reprint it later directly from the control panel. Follow the steps below to use the Re-Print Job option.

  • Page 135: Verify Job

    EPSON AcuLaser C3800 User's Guide 4. Enter a user name and job name in the corresponding text box. Note: If you want to create a thumbnail of the first page of a job, select the Create a thumbnail check box. Thumbnails can be accessed by entering http:// followed by the internal print server’s IP address in a Web browser.
  • Page 136 EPSON AcuLaser C3800 User's Guide 3. Select the Reserve Job On check box, then select Verify Job. 4. Enter a user name and job name in the corresponding text box. Note: ❏ The OK button becomes available after both the user name and job name have been entered.

  • Page 137: Confidential Job

    EPSON AcuLaser C3800 User's Guide 5. Click OK. The printer prints one copy of your document, and stores the print data with information on the number of remaining copies on the printer’s memory. After you have confirmed the printout, you can print the remaining copies or delete this data using the printer’s control panel.
  • Page 138 EPSON AcuLaser C3800 User's Guide 5. Set the password for the job by entering a four-digit number in the password dialog box. Note: ❏ Password must be four digits. ❏ Only numbers from 1 through 4 can be used for password.

  • Page 139: Monitoring Your Printer Using Epson Status Monitor

    After installing the EPSON Status Monitor and before doing the procedure below, you need to open the Print dialog box so the EPSON Status Monitor can display the current status of the printer. 1. Open the Applications folder on your hard disk drive, then open the Utilities folder.

  • Page 140: Simple Status

    EPSON AcuLaser C3800 User's Guide To find detailed information on EPSON Status Monitor, see "Simple Status" on page 140, "Detailed Status" on page 140, "Consumables Information" on page 141, "Job Information" on page 142, and "Notice Settings" on page 143.

  • Page 141: Consumables Information

    EPSON AcuLaser C3800 User's Guide Text box: Close button: Note: You can see information about jobs or consumables by clicking on the respective tab. Consumables Information You can obtain information on paper sources and consumable products on the Consumables tab in the Detailed Status dialog box.

  • Page 142: Job Information

    EPSON AcuLaser C3800 User's Guide Job Information You can check job information on the Job Information tab of the Detailed Status dialog box. Job Name: Status: User: Computer: Job Type: Displays the user’s print job names. Other user’s print jobs are displayed as --------.

  • Page 143: Notice Settings

    You can see the status of the printer or information about consumables by clicking on the respective tab. Notice Settings To make specific monitoring settings, access EPSON Status Monitor and select Notice Settings from the file menu. The Notice Settings dialog box appears. Printer drop-down list (Mac OS X...

  • Page 144: Setting Up The Usb Connection

    Mac OS X 10.2 or below) icon. 2. Click Add Printer in the Printer List dialog box. 3. Select EPSON USB from the pop-up menu. Select your printer icon in the Product list, then click Add. 4. Close Printer Setup Utility (for Mac OS X 10.3 and 10.4) or Print Center (for Mac OS X 10.2 or below).

  • Page 145: For Mac Os 9 Users

    2. Select Background Printing to turn background printing on or off. Note: ❏ Background printing must be turned on for the EPSON Status Monitor to manage print jobs. ❏ When background printing is on, you can use your Macintosh while it is preparing a document for printing.

  • Page 146: For Mac Os 9 Users

    ❏ During background printing, open EPSON Status Monitor from the Application menu. Then stop printing from EPSON Status Monitor, or delete the file that is in sleep mode. After the last page is output, the Ready (green) light on the printer turns on.

  • Page 147: For Mac Os 9 Users

    User's Guide For Mac OS 9 users 1. Quit all applications on the computer. 2. Insert the EPSON printer software CD-ROM in your Macintosh. 3. Double-click the English folder, then double-click Disk 1 folder inside the Printer Driver folder. 4. Double-click the Installer icon.

  • Page 148: For Mac Os 9 Users

    EPSON AcuLaser C3800 User's Guide For Mac OS 9 users Setting up your printer as a shared printer Follow the steps below to share a printer connected directly to your computer with other computers on an AppleTalk network. 1. Turn on the printer.
  • Page 149 EPSON AcuLaser C3800 User's Guide Accessing the shared printer Follow the steps below to access your printer from another computer on the network. 1. Turn on your printer. 2. On each computer from which you want to access the printer, select Chooser from the Apple menu.

  • Page 150: Chapter 6 Using The Postscript Printer Driver

    EPSON AcuLaser C3800 User's Guide Chapter 6 Using the PostScript Printer Driver About the PostScript 3 Mode Hardware requirements Your printer must meet the following hardware requirements to be able to use the PostScript 3 printer driver. Memory requirements for using the PostScript 3 printer driver are shown below. Install optional memory modules into your printer if the amount of memory currently installed does not meet your printing needs.

  • Page 151: For Macintosh

    128 MB Note: To use binary data, Epson recommends that you use AppleTalk for the printer’s network connection. If you use a protocol other than AppleTalk for the network connection, you need to set Binary to On in the PS3 Menu on the control panel. If you use the printer with a local connection, you cannot use binary data.

  • Page 152: Using The Postscript Printer Driver With Windows

    USB port. It may damage the system. Note: ❏ For Windows Me or 98, if the Windows driver and the Adobe PS driver for Epson printers with a USB connection have already been installed on your computer, skip the step 3 to 6 in the installation procedure below.
  • Page 153 EPSON AcuLaser C3800 User's Guide 4. Select Specify a location, then specify the following path for the CD-ROM. If your CD-ROM drive is D:, the path will be D:\ADOBEPS\ENGLISH\WIN9X\PS_SETUP Then click Next. 5. Click Next to continue. 6. When installation of the USB Device Driver is done, click Finish.

  • Page 154: Installing The Postscript Printer Driver For The Network Interface

    EPSON AcuLaser C3800 User's Guide Installing the PostScript printer driver for the network interface See the appropriate sections below according to your operating system, and follow the instructions to install the PostScript printer driver for the network interface. Note: ❏ Set the network settings before installing the printer driver. Refer to the Network Guide that comes with your printer for details.

  • Page 155: Accessing The Postscript Printer Driver

    EPSON AcuLaser C3800 User's Guide For Windows Me or 98 users 1. Install the EpsonNet Print. Refer to “Installing EpsonNet Print” in the Network Guide to find the instructions. 2. Install the printer driver. See "Installing the PostScript printer driver for the USB interface"...

  • Page 156: Making Changes To Postscript Printer Settings

    EPSON AcuLaser C3800 User's Guide Making changes to PostScript printer settings You can change the PostScript printer settings in the PostScript printer driver. Online help is available to help you with the printer driver settings. Using online help If you want help on a particular item, click the “?” icon on the top-right corner of the dialog box’s title bar, then click the name of the setting that you want more information on.

  • Page 157: Selecting The Printer

    5. Select Easy Install, then click Install. 6. When installation is done, click Quit. Note: If you are connecting two or more EPSON printers of the same model using AppleTalk, and you want to rename the printer, see the Network Guide. Selecting the printer After installing the PostScript 3 printer driver, you need to select the printer.
  • Page 158 EPSON AcuLaser C3800 User's Guide Selecting the printer when it is connected via a USB connection for Mac OS 9 users If the printer is connected to your computer via a USB port, you will not be able to select the printer from the Chooser.
  • Page 159 PostScript 3 printer driver. Note for IP Printing users: ❏ Make sure to select IP Printing. Do not select EPSON TCP/IP, because it cannot be used with the PostScript 3 printer driver. ❏ After selecting IP Printing, enter the IP address for the printer, then make sure to select the Use default queue on server check box.

  • Page 160: Accessing The Postscript Printer Driver

    EPSON AcuLaser C3800 User's Guide Bonjour (Rendezvous) Select your printer, the printer name is followed by (PostScript), from the Name List. Your printer model is automatically selected in the Printer Model List. Note for USB (for Mac OS X 10.2) or Bonjour (Rendezvous) users: If your printer model is not automatically selected in the Printer Model list, you need to reinstall the PostScript printer driver.

  • Page 161: Making Changes To Postscript Printer Settings

    EPSON AcuLaser C3800 User's Guide For Mac OS X users To access the PostScript printer driver, register your printer in Printer Setup Utility (for Mac OS X 10.3 and 10.4) or Print Center (for Mac OS X 10.2), click Print on the file menu of any application, then select your printer.
  • Page 162 EPSON AcuLaser C3800 User's Guide For Mac OS X users Follow the steps below to change the settings. 1. Access the printer driver. The Printer List window appears. 2. Select the printer from the list. 3. Select Show Info from the Printers menu. The Printer Info dialog box appears.

  • Page 163: Chapter 7 Using The Pcl6/Pcl5 Printer Driver

    EPSON AcuLaser C3800 User's Guide Chapter 7 Using the PCL6/PCL5 Printer Driver About the PCL Mode Hardware requirements Your printer must meet the following hardware requirements to be able to use the PCL6/PCL5 printer driver. Memory requirements for using the PCL6/PCL5 printer driver are shown below. Install optional memory modules into your printer if the amount of memory currently installed does not meet your printing needs.

  • Page 164: Using The Pcl6/Pcl5 Printer Driver

    To print in the PCL mode, you will have to install the printer driver. Consult the customer support in your region regarding how to get the printer driver. Note: The PCL6/PCL5 printer driver and EPSON Status Monitor cannot be used at the same time. Recommended 512 MB Super VGA supporting 800 ×...

  • Page 165: Chapter 8 Using The Control Panel

    EPSON AcuLaser C3800 User's Guide Chapter 8 Using the Control Panel Using the Control Panel Menus You can use the printer’s control panel to access a variety of menus that allow you to check the status of consumable products, print status sheets, and make printer settings. This section describes how to use the control panel menus, and when it is appropriate to make printer settings using the control panel.

  • Page 166: Control Panel Menus

    EPSON AcuLaser C3800 User's Guide 2. Use the u Up and d Down buttons to scroll through the menus. 3. Press the Enter button to view the items in a menu. Depending on the menu, the LCD panel displays an item and the current setting separated ( YYYY=ZZZZ), or only an item ( YYYY).
  • Page 167 EPSON AcuLaser C3800 User's Guide Item Status Sheet Toner Check Sheet Reserve Job List Form Overlay List Network Status Sheet AUX Status Sheet USB Ext I/F Status Sht PS3 Status Sheet PS3 Font List PCL Font Sample ESCP2 Font Sample...
  • Page 168 EPSON AcuLaser C3800 User's Guide Reserve Job List Prints a list of reserved print jobs stored on the printer’s memory. Form Overlay List Prints a list of the form overlays stored on the USB memory. Network Status Sheet Prints a sheet showing the working status of the network.

  • Page 169: Index Print Menu

    EPSON AcuLaser C3800 User's Guide B/W Pages Displays the total number of pages printed in black-white by the printer. Index Print Menu This menu allows you to print the index of files stored in a USB memory. This menu appears only when the USB memory is connected to the USB Host interface and there is at least one file that has one of the following extensions: EPN, PS, PDF, JPG, or TIF.
  • Page 170 EPSON AcuLaser C3800 User's Guide Note: If a PDF file is locked with a password, the password screen appears on the control panel. Enter the password to print the file. To enter the password, press the d Down or u Up button to select the character and press the Enter button to determine the character.

  • Page 171: Image Print Menu

    EPSON AcuLaser C3800 User's Guide Image Print Menu This menu allows you to print the image files stored in a USB memory. This menu appears only when the USB memory is connected to the USB Host interface and there is at least one file that has either a JPG or TIF extension.

  • Page 172: Tray Menu

    EPSON AcuLaser C3800 User's Guide File Name Print Select whether or not to print file names. Tray Menu This menu allows you to specify the size and type of paper loaded in the MP tray. Accessing this menu also lets you check the size of the paper currently loaded in the lower paper cassettes.

  • Page 173: Emulation Menu

    Default setting varies according to the country of purchase. Custom-size paper is 76.2 × 98.4 mm at the minimum and 220 × 355.6 mm at the maximum, but EPSON recommends printing on paper that is not wider than 215.9 mm.
  • Page 174 EPSON AcuLaser C3800 User's Guide Page Size Specifies the paper size. Wide A4 Selecting On decreases the left and right margins from 4 mm to 3.4 mm. Orientation Specifies whether the page is printed in portrait or landscape orientation. Resolution Specifies the printing resolution.

  • Page 175: Setup Menu

    EPSON AcuLaser C3800 User's Guide T Offset B Adjusts the vertical printing position on the back of the paper when printing on both sides. Use this if the printout on the back is not where you expected. L Offset B Adjusts the horizontal printing position on the back of the paper when printing on both sides.
  • Page 176 EPSON AcuLaser C3800 User's Guide RAM Disk Available only when the optional paper cassette unit is installed. Available only for the models with Duplex Unit. Available only when you use A4, A5, B5, LT, LGL, EXE, or GLG size paper.
  • Page 177 EPSON AcuLaser C3800 User's Guide Manual Feed Allows you to select the manual feed mode for the MP tray. Copies Designates the number of copies to be printed, from 1 through 999. Duplex Turns duplex printing on or off. This allows you to print on both sides of a page.
  • Page 178 EPSON AcuLaser C3800 User's Guide Size Ignore If you want to ignore a paper size error, select On. When you turn this item on, the printer keeps printing even if the image size exceeds the printable area for the specified paper size.

  • Page 179: Color Regist Menu

    EPSON AcuLaser C3800 User's Guide Color Regist Menu This menu allows you to make color registration settings. Item AdjustColorRegist AdjustColorRegist Automatically adjusts the registration position of each color relative to black. Reset Menu This menu allows you to cancel printing and reset the printer settings.

  • Page 180: Quick Print Job Menu

    EPSON AcuLaser C3800 User's Guide Quick Print Job Menu This menu allows you to print or delete print jobs that were stored in the printer’s memory using the Quick Print Job feature (Re-Print Job and Verify Job) of the printer driver’s Reserve Job function.

  • Page 181: Network Menu

    EPSON AcuLaser C3800 User's Guide When the Get IPAddress setting is changed from Panel or PING to Auto, the panel setting values are saved. When Auto is changed to Panel or PING, the saved setting values are displayed. 192.168.192.168 if the settings are not made from the panel.

  • Page 182: Pcl Menu

    EPSON AcuLaser C3800 User's Guide After this item is changed, the setting value takes effect after a warm boot or after the power is turned on again. While it is reflected in the Status Sheet and EJL read-back, the actual change takes effect after a warm boot or after the power is turned on again.
  • Page 183 EPSON AcuLaser C3800 User's Guide FontSource Sets the default font source. Font Number Sets the default font number for the default font source. The available number depends on the settings you made. Pitch Specifies the default font pitch if the font is scalable and of fixed-pitch. You can select from 0.44 to 99.99 cpi (characters per inch), in 0.01-cpi increments.

  • Page 184: Ps3 Menu

    EPSON AcuLaser C3800 User's Guide PS3 Menu This menu allows you to make settings which affect the printer when it is in the PS3 mode. Item Settings (default in bold) Error Sheet Off, On Coloration Color, Mono Image Protect Off, On...

  • Page 185: Password Config Menu

    EPSON AcuLaser C3800 User's Guide Text Detection When you select On, the text file is converted to a PostScript file when printing. This setting is available only when you select PS3 in the Emulation Menu. PDF Page Size Specifies the paper size when you send the PDF file directory from a computer or some other device.

  • Page 186: Escp2 Menu

    EPSON AcuLaser C3800 User's Guide ESCP2 Menu This menu allows you to make settings which affect the printer when it is in the ESC/P 2 emulation mode. Item Settings (default in bold) Font Courier, Prestige, Roman, Sans serif, Roman T, Orator S, Sans H, Script, OCR A,...
  • Page 187 EPSON AcuLaser C3800 User's Guide T. Margin Sets the distance from the top of the page to the baseline of the first printable line. The distance is measured in inches. The smaller the value, the closer the printable line is to the top.

  • Page 188: Fx Menu

    EPSON AcuLaser C3800 User's Guide ZeroChar Specifies whether the printer prints a slashed or unslashed zero. FX Menu This menu allows you to make settings which affect the printer when it is in the FX emulation mode. Item Settings (default in bold)
  • Page 189 EPSON AcuLaser C3800 User's Guide T. Margin Sets the distance from the top of the page to the baseline of the first printable line. The distance is measured in inches. The smaller the value, the closer the printable line is to the top.

  • Page 190: I239X Menu

    EPSON AcuLaser C3800 User's Guide ZeroChar Selects whether the printer prints a slashed or unslashed zero. I239X Menu The I239X mode emulates IBM These settings are available only when the printer is in the I239X mode. Item Font Pitch Code Page T.
  • Page 191 EPSON AcuLaser C3800 User's Guide T. Margin Sets the distance from the top of the page to the baseline of the first printable line. The distance is measured in inches. The smaller the value, the closer the printable line is to the top.

  • Page 192: Status And Error Messages

    EPSON AcuLaser C3800 User's Guide Status and Error Messages This section contains a list of error messages shown on the LCD panel, a brief description of each message and suggestions for correcting the problem. Note that not every message shown on the LCD panel indicates a problem. When the mark is displayed at the right of the warning message, multiple warnings occur.
  • Page 193 EPSON AcuLaser C3800 User's Guide Can’t Print Duplex The printer has encountered problems during duplex printing. Make sure you are using an appropriate type and size of paper for the duplex printing. The problem could also be a result of incorrect settings for the paper source you are using. Pressing the N Start/Stop button will print the rest of the print job on only one side of the paper.
  • Page 194 EPSON AcuLaser C3800 User's Guide Collate Disabled Printing by specifying the number of copies is no longer possible due to a lack of memory (RAM). If this error occurs, print only one copy at a time. To clear this error, select Clear Warning from the control panel’s Reset Menu. For instruction about accessing the control panel menus, see "How to access the control panel...
  • Page 195 EPSON AcuLaser C3800 User's Guide Form Feed The printer is ejecting paper due to a user request. This message appears when pressing the N Start/Stop button once to make the printer offline, then holding down the N Start/Stop button for more than 2 seconds in order not to receive form feed command.
  • Page 196 EPSON AcuLaser C3800 User's Guide Install Transfer Unit There is no transfer unit installed or the transfer unit is not installed properly. Install the transfer unit if it is not installed. If a transfer unit is already installed, turn off the printer, open the front cover, then remove the transfer unit.
  • Page 197 Epson. Install a genuine Epson product, or Clear All Warnings of the Reset Menu on the control panel to clear the warning message. See "Imaging Cartridge" on page 228 for instructions on replacing the imaging cartridge.
  • Page 198 User's Guide NonGenuine Toner uuuu The installed imaging cartridge is not an genuine Epson imaging cartridge. The printout and remaining amount of each imaging cartridge displayed on the control panel may be different from those when using genuine EPSON imaging cartridges. Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson.
  • Page 199 EPSON AcuLaser C3800 User's Guide Paper Out tttt sssss There is no paper in the specified paper source (tttt). Load paper of the size (sssss) into the paper source. Paper Set tttt sssss The paper loaded in the specified paper source (tttt) does not match the required paper size (sssss).
  • Page 200 EPSON AcuLaser C3800 User's Guide Ready The printer is ready to receive data and print. In this mode, the remaining amount of the imaging cartridge for each color is displayed in seven levels. Replace Fuser The fuser has reached the end of its service life and needs to be replaced.
  • Page 201 EPSON AcuLaser C3800 User's Guide Reset The printer’s current interface has been reset and the buffer has been cleared. However, other interfaces are still active and retain their settings and data. Reset All All printer settings have been reset to the default configuration, or to the last settings that were saved.
  • Page 202 EPSON AcuLaser C3800 User's Guide Unable Clear Error The printer cannot clear an error message because the error status still remains. Try solving the problem again. USB Memory Searching Files : nnn The printer is counting the file numbers that can be printed in the USB memory.

  • Page 203: Printing And Deleting Reserve Job Data

    EPSON AcuLaser C3800 User's Guide Wrong Toner uuuu An inappropriate imaging cartridge is installed. Install only the imaging cartridge listed in "Consumable products" on page 24. See "Imaging Cartridge" on page 228 for instructions on replacing the imaging cartridge. (The letters C, M, Y, or K appear in place of uuuu and indicate the colors Cyan, Magenta, Yellow, and Black respectively.)

  • Page 204: Using The Confidential Job Menu

    EPSON AcuLaser C3800 User's Guide 6. Press the Enter button to start printing or to delete the data. Using the Confidential Job Menu Follow the steps below to print or delete Confidential Job data. 1. Make sure the LCD panel displays Ready or Sleep, then press the access the control panel menus.

  • Page 205: Printing A Status Sheet

    EPSON AcuLaser C3800 User's Guide Printing a Status Sheet To confirm the current status of the printer, and that the options are installed correctly, print a status sheet using the printer’s control panel. Follow the steps below to print a status sheet.

  • Page 206: Adjusting Color Registration

    EPSON AcuLaser C3800 User's Guide Adjusting Color Registration If you transported your printer over a long distance, you need to adjust the color registration for possible misalignment. Follow the steps bellow to adjust the alignment of the color registration. 1. Make sure the LCD panel displays Ready, then press the control panel menus.

  • Page 207: Index Printing

    EPSON AcuLaser C3800 User's Guide Index printing You can print the index of files stored in the USB memory. Follow the steps below to print the index. 1. Connect a USB memory to the USB Host interface of the printer.
  • Page 208 EPSON AcuLaser C3800 User's Guide 1. Connect a USB memory to the USB Host interface of the printer. The printer searches the files in the USB memory. If any supported files are detected, the control panel menu appears automatically. Note: If Can’t Print File is displayed on the control panel, printable files were not detected in the...

  • Page 209: Image Printing

    EPSON AcuLaser C3800 User's Guide Image printing You can print the image files stored in the USB memory. The supported file formats are JPG and TIF. Follow the steps below to print the image files. 1. Connect a USB memory to the USB Host interface of the printer.

  • Page 210: Canceling Printing

    EPSON AcuLaser C3800 User's Guide Note: You can change the settings such as paper size before starting printing. See "Image Print Menu" on page 171 for details about the settings. Canceling Printing You can cancel printing from your computer by using the printer driver.

  • Page 211: Chapter 9 Installing Options

    EPSON AcuLaser C3800 User's Guide Chapter 9 Installing Options Optional Paper Cassette Unit For details about the paper types and sizes that you can use with the optional paper cassette unit, see "Standard lower paper cassette and optional paper cassette unit" on page 36.

  • Page 212: Installing The Optional Paper Cassette Unit

    EPSON AcuLaser C3800 User's Guide Installing the optional paper cassette unit Follow the steps below to install the optional 550-sheet paper cassette unit. 1. Remove the interface cover on the back of the printer. 2. Turn the printer off and unplug the power cord and all the interface cables.
  • Page 213 EPSON AcuLaser C3800 User's Guide 3. Carefully remove the optional paper cassette unit from its carton and place it where you intend to set up the printer. Note: ❏ Make sure you have the two screws packed with the optional paper cassette unit.
  • Page 214 To confirm that the option is installed correctly, print a Status Sheet. See "Printing a Status Sheet" on page 259. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See "Making Optional Settings" on page 71. Note for Macintosh users: When you have attached or removed printer options, you need to delete the printer using Print Setup Utility (for Mac OS X 10.3 and 10.4), Print Center (for Mac OS X 10.2 or below), or...

  • Page 215: Removing The Optional Paper Cassette Unit

    EPSON AcuLaser C3800 User's Guide Removing the optional paper cassette unit Perform the installation procedure in reverse. Duplex Unit For specifications or details about the paper types and sizes that you can use with the Duplex Unit, see "Duplex Unit" on page 296.
  • Page 216 EPSON AcuLaser C3800 User's Guide Caution: ❏ Do not leave the front cover open for more than five minutes to avoid exposing the imaging cartridges to light. ❏ Do not expose the imaging cartridges to sunlight at all. 3. Remove the cap from the connector.
  • Page 217 EPSON AcuLaser C3800 User's Guide 5. Raise the transfer unit. 6. Take the Duplex Unit out of its package. 7. Insert the tabs on the Duplex Unit into the printer, align the arrow marks and push it down to connect the connector.
  • Page 218 3. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See "Making Optional Settings" on page 71. Note for Macintosh users: When you have attached or removed printer options, you need to delete the printer using Print Setup Utility (for Mac OS X 10.3 and 10.4), Print Center (for Mac OS X 10.2 or below), or...

  • Page 219: Removing The Duplex Unit

    EPSON AcuLaser C3800 User's Guide Removing the Duplex Unit Follow the steps below to remove the optional Duplex Unit. 1. Turn off the printer. 2. Press the latch on the front cover and open the cover. 3. Pull up the blue tabs on both sides of the transfer unit.

  • Page 220: Memory Module

    EPSON AcuLaser C3800 User's Guide Memory Module By installing a Dual In-line Memory Module (DIMM), you can increase printer memory up to 640 MB. You can also replace the pre-installed Memory Module and increase printer memory up to 1 GB. You may want to add additional memory if you are having difficulty printing complex graphics.
  • Page 221 EPSON AcuLaser C3800 User's Guide 2. Turn the printer off and unplug the power cord and all the interface cables. * OFF Caution: Make sure to unplug the power cord from the printer to prevent getting an electrical shock. 3. Loosen the two screws on the back of the printer.
  • Page 222 EPSON AcuLaser C3800 User's Guide 4. Remove the controller option expanded aperture plate. 5. Identify the memory slots. These positions are shown below. a. Optional memory slot b. Standard memory slot Note: To replace the pre-installed memory module, remove the memory that is installed on the standard memory slot and install a new one.
  • Page 223 EPSON AcuLaser C3800 User's Guide 6. Hold the memory module and insert it into the optional memory slot in the orientation shown below until it stops. Then press both sides of the memory module down. Confirm that the notch on the memory module matches that of the memory slot.

  • Page 224: Removing A Memory Module

    To confirm that the option is installed correctly, print a Status Sheet. See "Printing a Status Sheet" on page 259. Note for Windows users: If EPSON Status Monitor is not installed, you have to make settings manually in the printer driver. See "Making Optional Settings" on page 71. Note for Macintosh users: When you have attached or removed printer options, you need to delete the printer using Print Setup Utility (for Mac OS X 10.3 and 10.4), Print Center (for Mac OS X 10.2 or below), or...

  • Page 225: Interface Card

    EPSON AcuLaser C3800 User's Guide Interface Card Your printer comes with a type B interface slot. Various optional interface cards are available to expand your printer’s interface options. Installing an interface card Follow the steps below to install an optional interface card.
  • Page 226 EPSON AcuLaser C3800 User's Guide 3. Remove the two screws and the type B interface card slot cover as shown below. Warning: Do not remove screws and covers that are not described in the instructions. Note: Keep the slot cover in a safe place. You will need to reattach it if you remove the interface card later.

  • Page 227: Removing An Interface Card

    EPSON AcuLaser C3800 User's Guide Removing an interface card Caution: Before you remove an interface card, be sure to discharge any static electricity by touching a grounded piece of metal. Otherwise, you may damage static-sensitive components. Perform the installation procedure in reverse.

  • Page 228: Chapter 10 Replacing Consumable Products

    ❏ Installing a genuine imaging cartridge is recommended. Using a non-genuine imaging cartridge may affect print quality. Epson shall not be liable for any damages or problems arising from the use of consumable products not manufactured or approved by Epson.

  • Page 229: Replacing An Imaging Cartridge

    Follow the steps below to replace an imaging cartridge. 1. Confirm the color of the imaging cartridge that needs to be replaced by checking the LCD panel or EPSON Status Monitor. 2. Press the latch on the front cover and open the cover.
  • Page 230 EPSON AcuLaser C3800 User's Guide 3. Remove the used imaging cartridge from the printer. Warning: Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot.
  • Page 231 EPSON AcuLaser C3800 User's Guide 5. Remove the cartridge seal, pulling straight from the imaging cartridge. Make sure to pull the tape slowly to avoid tearing it. 6. Insert the new imaging cartridge all the way until it stops. Replacing Consumable Products...
  • Page 232 EPSON AcuLaser C3800 User's Guide 7. Remove the orange plastic cover by pinching the center of the cover and pulling it. 8. Close the front cover. Replacing Consumable Products...

  • Page 233: Fuser Unit

    EPSON AcuLaser C3800 User's Guide Fuser Unit Handling precautions Always observe the following handling precautions when replacing the consumable products. Do not touch the surface of the consumable product. Doing so may impair print quality. Warning: ❏ The fuser unit can be very hot if the printer has been in use. Turn the printer off and wait for 30 minutes until the temperature has subsided before replacing the fuser unit.
  • Page 234 EPSON AcuLaser C3800 User's Guide 2. Press the latch on the front cover and open the cover. Caution: ❏ Do not leave the front cover open for more than five minutes to avoid exposing the imaging cartridges to light. ❏ Do not expose the imaging cartridges to sunlight at all.
  • Page 235 EPSON AcuLaser C3800 User's Guide 4. Open the paper guide on the top front of the printer. 5. Unlock the lock levers on both sides of the fuser unit. 6. Pull the fuser unit towards you and then lift it out of the printer.
  • Page 236 EPSON AcuLaser C3800 User's Guide 7. Take the new fuser unit out of its package and remove the protective materials. 8. Lower the new fuser into the printer making sure that the notch on the right side of the fuser unit into the post of the printer.
  • Page 237 EPSON AcuLaser C3800 User's Guide 10. Close the paper guide on the top front of the printer. 11. Remove the light shielding paper from the printer. 12. Close the front cover. Replacing Consumable Products...

  • Page 238: Transfer Unit

    EPSON AcuLaser C3800 User's Guide Transfer Unit Handling precautions Always observe the following handling precautions when replacing the consumable products. Do not touch the surface of the consumable product. Doing so may impair print quality. Warning: ❏ Do not dispose of the used consumable products in fire, as it may explode and cause injury.
  • Page 239 EPSON AcuLaser C3800 User's Guide 2. Take the light shielding paper from the new transfer unit’s package and attach it to the printer. 3. Pull up the blue tabs on both sides of the transfer unit. Warning: Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas.
  • Page 240 EPSON AcuLaser C3800 User's Guide 4. Raise the transfer unit and pull it up out of the printer. 5. Take the new transfer unit from its package. 6. Lower the transfer unit inside the printer making sure that the posts on the transfer unit into the guides, then pull down the transfer unit.
  • Page 241 EPSON AcuLaser C3800 User's Guide 8. Remove the protective material on the transfer unit. 9. Remove the light shielding paper from the printer. 10. Close the front cover. Replacing Consumable Products...

  • Page 242: Chapter 11 Cleaning And Transporting The Printer

    EPSON AcuLaser C3800 User's Guide Chapter 11 Cleaning and Transporting the Printer Cleaning the Printer The printer needs only minimal cleaning. If the printer’s outer case is dirty or dusty, turn off the printer and clean it with a soft, clean cloth moistened with a mild detergent.
  • Page 243 EPSON AcuLaser C3800 User's Guide 2. Pull the paper cassette unit out. 3. Gently wipe the rubber parts of the pickup roller inside the printer with a well-wrung wet cloth. 4. Insert the paper cassette unit. Cleaning and Transporting the Printer...

  • Page 244: Transporting The Printer

    EPSON AcuLaser C3800 User's Guide Transporting the Printer Finding a place for the printer When relocating the printer, always choose a location that has adequate space for easy operation and maintenance. Use the following illustration as a guide for the amount of space required around the printer to ensure smooth operation.

  • Page 245: For Long Distances

    EPSON AcuLaser C3800 User's Guide ❏ Avoid using an electrical outlet that is controlled by wall switches or automatic timers. Accidental disruption of power can erase valuable information in your computer’s and printer’s memory. Caution: ❏ Leave adequate room around the printer to allow for sufficient ventilation.

  • Page 246: For Short Distances

    EPSON AcuLaser C3800 User's Guide For short distances Always pay attention to the following handling precautions when you need to move the printer for short distances. If you are moving the printer on its own, two people should lift and carry the printer.

  • Page 247: Clearing Jammed Paper

    Chapter 12 Troubleshooting Clearing Jammed Paper If paper becomes jammed in the printer, the printer’s LCD panel and EPSON Status Monitor provide alert messages. Precautions for clearing jammed paper Be sure to observe the following points when you clear jammed paper.

  • Page 248: Paper Jam Mp C1 A

    EPSON AcuLaser C3800 User's Guide ❏ Do not touch the transfer belt and light-sensitive drums to avoid damaging them. a. light-sensitive drums b. transfer belt Warning: ❏ Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas.
  • Page 249 EPSON AcuLaser C3800 User's Guide 2. Close the MP tray. 3. Remove the standard paper cassette, gently pull out any sheets of paper, and reinstall the paper cassette. 4. Press the latch on the front cover and open the cover.

  • Page 250: Paper Jam C1 A

    EPSON AcuLaser C3800 User's Guide 5. Close the front cover. Paper Jam C1 A Note: If the MP tray opens, remove all the paper and then close the MP tray. 1. Remove the standard paper cassette, gently pull out any sheets of paper, and reinstall the paper cassette.
  • Page 251 EPSON AcuLaser C3800 User's Guide 2. Press the latch on the front cover and open the cover. 3. Gently pull out any sheets of paper. Caution: Do not touch the transfer belt and light-sensitive drums to avoid damaging them. 4. Gently pull out any sheets of paper on the transfer unit.

  • Page 252: Paper Jam C2 C1 A

    EPSON AcuLaser C3800 User's Guide 5. Close the front cover. Paper Jam C2 C1 A Note: If the MP tray opens, remove all the paper and then close the MP tray. 1. Remove the optional paper cassette, gently pull out any sheets of paper, and reinstall the paper cassette.
  • Page 253 EPSON AcuLaser C3800 User's Guide 2. Remove the standard paper cassette, gently pull out any sheets of paper, and reinstall the paper cassette. 3. Press the latch on the front cover and open the cover. 4. Close the front cover.

  • Page 254: Paper Jam A B

    EPSON AcuLaser C3800 User's Guide Paper Jam A B Note: If the MP tray opens, remove all the paper and then close the MP tray. 1. Press the latch on the front cover and open the cover. 2. Gently pull out any sheets of paper on the transfer unit.
  • Page 255 EPSON AcuLaser C3800 User's Guide 3. Raise the outer green knobs on the fuser unit to open the paper path. Warning: Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas. If the printer has been in use, the fuser and the surrounding areas may be very hot.
  • Page 256 EPSON AcuLaser C3800 User's Guide 6. Lower the outer green knobs on the fuser unit to close the paper path. 7. Close the front cover. Troubleshooting...

  • Page 257: Paper Jam A D

    EPSON AcuLaser C3800 User's Guide Paper Jam A D Note: If the MP tray opens, remove all the paper and then close the MP tray. 1. Press the latch on the front cover and open the cover. 2. Pull up the blue tabs on both sides of the transfer unit, then raise the transfer unit and set it against the printer.
  • Page 258 EPSON AcuLaser C3800 User's Guide 3. Gently pull out any sheets of paper under the transfer unit. 4. Pull down the transfer unit and lock it. 5. Close the front cover. Troubleshooting...

  • Page 259: Printing A Status Sheet

    EPSON AcuLaser C3800 User's Guide Printing a Status Sheet To confirm the current status of the printer, and that the options are installed correctly, print a status sheet using the printer’s control panel or the printer driver. To print a status sheet from the printer’s control panel, see "Printing a Status Sheet" on page 205.

  • Page 260: The Ready Light Is On But Nothing Prints

    What to do For Windows users: You have to install EPSON Status Monitor, or make settings manually in the printer driver. See "Making Optional Settings" on page 71. For Macintosh users:...

  • Page 261: Printout Problems

    EPSON AcuLaser C3800 User's Guide Printout Problems The font cannot be printed Cause You may use the printer fonts substituted for specified TrueType fonts. The selected font is not supported by your printer. Printout is garbled Cause The interface cable may not be plugged in securely.

  • Page 262: Misalignment Of Colors

    EPSON AcuLaser C3800 User's Guide Misalignment of colors Cause The registration position of each color may have shifted while the printer was being shipped or moved to a new location. Graphics do not print correctly Cause The printer emulation setting in your application may be incorrect.

  • Page 263: Color Printing Problems

    EPSON AcuLaser C3800 User's Guide Color Printing Problems Cannot print in color Cause Black is selected as the Color setting in the printer driver. The color setting in the application you are using is not appropriate for color printing. One of the imaging cartridges may be the end of its service life but printing was continued by pressing N Start/Stop button.

  • Page 264: Print Quality Problems

    What to do Do not store paper in a humid or damp environment. If the message on the LCD panel or in EPSON Status Monitor indicates that the amount of toner left is low, replace the imaging cartridge. See "Imaging Cartridge"...

  • Page 265: Half-Tone Images Print Unevenly

    Do not store paper in a humid or damp environment. Be sure to use paper that is newly unwrapped. If the message on the LCD panel or in EPSON Status Monitor indicates that the amount of toner is low, replace the imaging cartridge. See "Imaging Cartridge"...

  • Page 266: Areas Are Missing In The Printed Image

    Remove the paper stack and fan it. Tap it on a flat surface to even the edges, then reload the paper. If the message on the LCD panel or in EPSON Status Monitor indicates that the amount of toner is low, replace the imaging cartridge.

  • Page 267: The Printed Image Is Light Or Faint

    More Settings dialog box for Windows users or in the Advanced dialog for Mac users. If the message on the LCD panel or in EPSON Status Monitor indicates that the amount of toner is low, replace the imaging cartridge. See "Imaging Cartridge"...

  • Page 268: Memory Problems

    EPSON AcuLaser C3800 User's Guide Memory Problems Print quality decreased Cause The printer cannot print in the required quality level because of insufficient memory, and the printer lowers the quality automatically so that the printer can continue printing. Insufficient memory for current task...

  • Page 269: Paper Handling Problems

    EPSON AcuLaser C3800 User's Guide Paper Handling Problems Paper does not feed properly Cause The paper guides are not set correctly. The paper source setting may not be correct. There may be no paper in the paper cassettes. The size of loaded paper differs from the control panel or printer driver settings.

  • Page 270: Paper Does Not Feed From The Optional Paper Cassette

    Setup Utility (for Mac OS X 10.3 and 10.4), Print Center (for Mac OS X 10.2 or below), or Chooser (for Mac OS 9), and then re-register the printer. For Mac OS X, start EPSON Status Monitor before re-registering the printer. Troubleshooting...

  • Page 271: Correcting Usb Problems

    EPSON AcuLaser C3800 User's Guide Correcting USB Problems If you are having difficulty using printer with a USB connection, see if your problem is listed below, and take any recommended actions. USB connections USB cables or connections can sometimes be the source of USB problems. Try one or both of these solution.
  • Page 272 EPSON AcuLaser C3800 User's Guide 2. Click Printing Preferences on the shortcut menu that appears, then right-click anywhere in the driver. If About is displayed in the shortcut menu that appears, click it. If a message box with the words “Unidrv Printer Driver” appears, you must reinstall the printer software as described in the Setup Guide.
  • Page 273 EPSON AcuLaser C3800 User's Guide If EPUSBX: (your printer name) is displayed in the “Print to the following port” drop-down list, then the USB printer device driver and printer software are installed correctly. If the correct port is not displayed, proceed to the next step.
  • Page 274 If your drivers are correctly installed, EPSON USB Printer Devices should appear on the Device Manager menu. If EPSON USB Printer Devices does not appear on the Device Manager menu, click the plus(+) sign beside Other devices to view the installed devices.
  • Page 275 Refresh or unplug the USB cable from the printer, then plug it into the printer again. Once you’ve confirmed that these items appear, proceed to step 5. 4. Under Other devices, select USB Printer or EPSON AL-CXXXX, click Remove, then click OK.

  • Page 276: Status And Error Messages

    EPSON AcuLaser C3800 User's Guide Status and Error Messages You can see the printer’s status and error messages on the LCD panel. For more information, see "Status and Error Messages" on page 192. Canceling Printing You can cancel printing from your computer by using the printer driver or from the printer’s control panel.

  • Page 277: The Printer Does Not Print

    EPSON AcuLaser C3800 User's Guide The printer’s emulation mode setting for the interface that you are using is incorrect. The printer does not print Cause The Print to file check box is selected in the Print dialog box (except on Mac OS X).

  • Page 278: The Font On The Printout Is Different From That On The Screen

    EPSON AcuLaser C3800 User's Guide The font on the printout is different from that on the screen Cause The PostScript screen fonts are not installed. For Windows users only The Send TrueType fonts to printer according to the font Substitution Table setting on the Fonts sheet of the printer’s Properties dialog...

  • Page 279: The Printer Does Not Print Normally Via The Usb Interface

    EPSON AcuLaser C3800 User's Guide The printer does not print normally via the USB interface Cause For Windows users only The Data Format setting in the printer’s Properties is not set to ASCII or TBCP. For Macintosh users only The Data Format setting in the printer’s Properties is not set to ASCII.

  • Page 280: An Undefined Error Occurs (Macintosh Only)

    EPSON AcuLaser C3800 User's Guide For Windows users only Printing cannot be performed using the network interface. An undefined error occurs (Macintosh only) Cause The version of the Mac OS that you are using is unsupported. Insufficient memory to print data (Macintosh only)

  • Page 281: Appendix A Customer Support

    Contacting Customer Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

  • Page 282: Help For Users In Singapore

    (e-mail). Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 283: Help For Users In Thailand

    EPSON AcuLaser C3800 User's Guide Help for Users in Thailand Contact for information, support, and services are: World Wide Web (http://www.epson.co.th) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. Epson Hotline (Phone: (66)2-670-0333) Our Hotline team can help you with the following over the phone: ❏...

  • Page 284: Help For Users In Hong Kong

    MTC Karebosi Lt. Ill Kav. P7-8 JI. Ahmad Yani No.49 Makassar Phone: (62)411-350147/411-350148 Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Customer Support...

  • Page 285: Help For Users In Malaysia

    EPSON AcuLaser C3800 User's Guide Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers to Frequently Asked Questions (FAQs) ❏...

  • Page 286: Help For Users In India

    Help for Users in India Contacts for information, support, and services are: World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available. Epson India Head Office - Bangalore: Phone: 30515000 Fax: 30515005/30515078 Epson India Regional Offices:...

  • Page 287: Help For Users In The Philippines

    Fax: 26407347 Toll Free Telephone Support To learn more about Epson products or to avail service support, please call 1600 440011. This is a toll-free number and can be accessed (9 A.M to 9 P.M) anywhere in the country. Help for Users in the Philippines...

  • Page 288: Appendix B Technical Specifications

    Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.

  • Page 289: Paper That Should Not Be Used

    EPSON AcuLaser C3800 User's Guide Paper that should not be used You cannot use the following paper in this printer. It may cause printer damage, paper jams, and poor print quality: ❏ Media meant for other color laser printers, black-and-white laser printers, color copiers, black-and-white copiers, or ink jet printers ❏...

  • Page 290: Printable Area

    EPSON AcuLaser C3800 User's Guide Printable area 4-mm minimum margin on all sides. (The printable width should be 207.9 mm or less.) Note: ❏ The printable area varies, depending on the emulation mode in use. ❏ When using ESC/Page language, there is 5-mm minimum margin on all sides.

  • Page 291: Environmental

    User's Guide Duplex (models with Duplex Unit only): Printer language: Resident fonts: RAM: Epson AcuLaser Resolution Improvement Technology Printing speed varies by paper source or other conditions. Environmental Temperature: Humidity: Altitude: The recommended environment is 15 to 28°C (59 to 82°F) and 20 to 70% RH.

  • Page 292: Mechanical

    EPSON AcuLaser C3800 User's Guide Mechanical Dimensions Height: Width: Depth: Weight Approx. 27.0 kg (about 59.4 lb) with Duplex Unit Approx. 26.0 kg (about 57.2 lb) without Duplex Unit (Excluding consumables and options) Electrical Rated voltage Rated frequency Rated current...
  • Page 293 EPSON AcuLaser C3800 User's Guide European model: Low Voltage Directive 73/23/EEC EMC Directive 89/336/EEC Australian model: Laser safety This printer is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.

  • Page 294: Interfaces

    EPSON AcuLaser C3800 User's Guide Interfaces USB interface USB 2.0 High Speed mode Note: ❏ Only computers equipped with a USB connector and running Mac OS 9.x or X and Windows XP, XP x64, Me, 98, 2000, Server 2003, or Server 2003 x64, support the USB interface.

  • Page 295: Options And Consumable Products

    One paper cassette mounted Automatic feed delivery system Cassette capacity up to 550 sheets Plain paper, Semi-Thick paper, EPSON Color Laser Paper DC 24V / 1.0 A and DC 3.3 V / 0.2 A supplied by the printer KEA-2* 138 mm (5.4 in.) 400 mm (15.7 in.)

  • Page 296: Duplex Unit

    This product conforms to CE marking requirements in accordance with EC Directive 89/336/EEC. Memory modules Make sure that DIMM you purchase is compatible with EPSON products. For details, contact the store where you purchased this printer or the EPSON sales company.

  • Page 297: Fuser Unit

    EPSON AcuLaser C3800 User's Guide Storage humidity: Model: * This product conforms to CE marking requirements in accordance with EC Directive 89/336/EEC. Fuser unit Product code: Storage temperature: Storage humidity: * This product conforms to CE marking requirements in accordance with EC Directive 89/336/EEC.
  • Page 298 Duplex Unit how to install how to remove specifications Emulation menu Envelopes printer settings Epson color laser coated paper printer settings Epson color laser paper printer settings Epson color laser transparencies printer settings EPSON Status Monitor About EPSON Status Monitor (Windows)
  • Page 299 Getting printer simple status (Windows) Getting printer status details (Windows) Installing EPSON Status Monitor (Windows) Job Information (Windows) Job Information Tab (Macintosh) Monitoring Your Printer Using EPSON Status Monitor (Macintosh) Monitoring Your Printer Using EPSON Status Monitor (Windows) Notice Settings (Windows)
  • Page 300 (Windows) how to print (Windows) how to use (Windows) Paper available paper custom size paper envelopes Epson color laser coated paper Epson color laser paper labels printable area thick paper and extra thick paper transparencies unavailable paper...
  • Page 301 EPSON AcuLaser C3800 User's Guide cleaning (inside of the printer) consumable products electrical environmental general How to adjust color registration mechanical optional products parts (front view) parts (inside) parts (rear view) standard and approvals transporting transporting (long distance) transporting (short distance)
  • Page 302 EPSON AcuLaser C3800 User's Guide Relocating the printer Reserve job data Reset menu Resizing page Resizing pages by a specified percentage (Windows) Resizing printouts (Macintosh) To automatically resize pages to fit the output paper (Windows) Saving customized settings Saving your settings (Macintosh)

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