Troubleshooting Your Notebook; Display Problems - Compaq AMC20493-KT5 Reference Manual

Troubleshooting and Maintenance

Troubleshooting Your Notebook

• Restart the system: remove the disc from the drive, and select Start > Turn Off
Computer > Restart.
• If you created the CD on a DVD/CD-RW combo-type drive, try using a different
media brand. Read and write quality may vary for media.
If a DVD movie doesn't fill the screen
Each side of a double-sided DVD has a different format (standard or widescreen). In
widescreen format, black bands appear at the top and bottom of the screen. To view
the standard format, flip the disc over and play the other side.
If the notebook can't find Wordpad.exe after inserting a CD
The system is trying to open a .doc file in WordPad, but cannot find the
Wordpad.exe program file. Type C:\Program Files\Accessories in the error
message box.

Display problems

If the notebook is on, but the screen is blank
• Move the mouse or tap the TouchPad. This will wake the display if it is in
Display-off mode.
• If the notebook is cold, allow it to warm up.
If the screen is difficult to read
• Try setting the display resolution to its default setting of 1024 × 768 or higher,
depending on your model. Select Start > Control Panel > Appearance and
Themes, Display.
• Try adjusting the size of the desktop icons and labels.
If an external display does not work
• Check the connections.
• The external monitor may not be detected. In the BIOS Setup utility, try setting
Video Display Device to Both in the System Devices menu.
• If you're using a TV connected to the S-Video port, you must activate the TV.
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