Compaq Armada 4100 Reference Manual
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Compaq Armada 4100 Reference Manual

Compaq personal computers reference guide armada 4100
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Reference Guide
Compaq Armada 4100 Family of Personal Computers
• Components and Features
• Maximizing Battery Life
• Computer Upgrades
• Diagnostics
• Troubleshooting

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  • Page 1 ......Reference Guide Compaq Armada 4100 Family of Personal Computers • Components and Features • Maximizing Battery Life •...

  • Page 2: Reference Guide

    All rights reserved. Printed in the U.S.A. Compaq, Deskpro, LTE, Contura Registered U. S. Patent and Trademark Office. Presario is a trademark of Compaq Computer Corporation. Contura Registered in the Philippines Patent Office. Armada is a trademark of Compaq Computer Corporation.

  • Page 4: Federal Communications Commission Notice

    The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the equipment. Declaration of Conformity - United States Only This device complies with Part 15 of the FCC Rules.
  • Page 5 Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods to maintain compliance with FCC Rules and Regulations. Airline Travel Notice Use of electronic equipment aboard commercial aircraft is at the discretion of the airline. European Notice Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by...

  • Page 6: Energy Star Compliance

    Do not attempt to recharge the battery, disassemble it, immerse it in water, or dispose of it in fire. Replacement is to be done by a Compaq authorized service provider using the Compaq spare designated for this product. WARNING: Your computer contains an internal Nickel Metal Hydride or Lithium Ion Battery Pack.

  • Page 8: Table Of Contents

    Contents Preface Using This Guide ... xv Chapter 1 Finding Information About Your Computer Printed and Online References... 1-1 Ordering Backup Diskettes ... 1-2 Customer Registration Material ... 1-2 Online Options Guide ... 1-2 Worldwide Telephone Numbers ... 1-3 Chapter 2 Taking a Look at the Computer Front and Left Side Components ...
  • Page 9 Trackball Components ... 4-4 Removing a Pointing Device ... 4-5 Installing a Pointing Device... 4-7 Chapter 5 Managing Power Using the Power Button ... 5-2 Power Choices... 5-2 Using the Suspend Button... 5-3 How Suspend Is Initiated ... 5-3 Initiating Suspend... 5-4 Exiting Suspend ...
  • Page 10 Right and Back Side Components ... 7-3 Attaching the Computer to the MCD ... 7-4 Detaching the Computer from the MCD... 7-7 Chapter 8 Enjoying Compaq Audio Identifying Built-in Audio Components ... 8-2 External Audio Jacks... 8-3 Stereo Line-In Jack... 8-4 Internal Microphone ...
  • Page 11 Inserting a PC Card ... 9-4 Removing a PC Card... 9-4 PC Card Software... 9-5 Using Telephony Features... 9-5 Connecting a TV or VCR... 9-6 Connecting Infrared Equipment ... 9-7 Chapter 10 Adding Software and Upgrades Installing Software ... 10-2 Operating System Support ...
  • Page 12 ......Chapter 12 Caring for the Computer Routine Care ... 12-2 Travel Guidelines... 12-3 Shipping Guidelines... 12-4 Chapter 13 Diagnostics Accessing Diagnostics ...
  • Page 13 Solving Pointing Device Problems... 14-18 Cleaning the Trackball ... 14-20 Cleaning Inside the Trackball Assembly ... 14-21 Servicing the Computer... 14-22 Preparing for a Call to Customer Support ... 14-23 POST Error Messages ...A-1 Connector Pin Asgnments...B-1 Appendix C Power Cord Set Requirements General Requirements...

  • Page 14: Preface

    Preface Using This Guide The following format conventions distinguish elements of the text throughout this guide: Key names appear in a boldfaced type looking very much the way they appear on the keyboard; for example, Home, End, Backspace, Tab. When keys must be pressed at the same time, the action is represented by the key names and the plus (+) symbol;...
  • Page 15 ......IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.

  • Page 16: Finding Information About Your Computer

    Safety & Comfort Guide Compaq Answers Your PC Card Questions Backup Diskettes Card Kensington Security Card Warranty and service information The following Compaq online references are preinstalled on your computer: Compaq Reference Guide Microsoft Windows 95 Safety & Comfort Guide...

  • Page 17: Ordering Backup Diskettes

    Compaq recommends that you create a backup of the software preinstalled on the computer. Or, for an additional cost, you can order a backup CD or diskettes from Compaq for all software preinstalled on this computer. To order backup diskettes or CDs, refer to the Worldwide Telephone Numbers listed in this chapter.

  • Page 18: Worldwide Telephone Numbers

    Locate your geographical area from the following table and use one of the telephone numbers for Compaq assistance. General Information Numbers—Product information, technical assistance, and the location of your nearest Compaq authorized dealer, reseller, or service provider. Technical Support Numbers—Hardware technical support in analyzing system configuration and diagnostic problems or troubleshooting.
  • Page 19 Worldwide Telephone Numbers Location Belgium General Information Technical Support Brazil General Information Canada General Information Technical Support Customer Support Ordering backup diskettes Battery pack recycling Caribbean General Information Technical Support Chile General Information Technical Support China General Information Technical Support Colombia General Information Technical Support...
  • Page 20 Worldwide Telephone Numbers Location Finland General Information Technical Support France General Information Technical Support Germany InfoLine (General Information) Technical Support QuickLine Ordering backup diskettes Hong Kong General Information Technical Support PaqFax Hungary General Information Technical Support India General Information Italy General Information Technical Support Customer Support...
  • Page 21 Worldwide Telephone Numbers Location Korea General Information Technical Support Malaysia General Information Technical Support Mexico General Information Technical Support PaqFax Netherlands General Information Presario Customer Support All other products Customer Support QuickLine Bulletin Board Customer Support QuickLine Bulletin Board PaqFax New Zealand General Information Norway...
  • Page 22 Worldwide Telephone Numbers Location Singapore General Information Technical Support PaqFax South Africa General Information Technical Support Spain General Information Technical Support Sweden General Information Technical Support PaqFax Switzerland Technical Support QuickLine Ordering backup diskettes PaqFax Taiwan General Information Technical Support Bulletin Board Service Thailand General Information...
  • Page 23 Worldwide Telephone Numbers Location United States General Information Technical Support Customer Support PaqFax Download Facility (modem access only, 2400/9600/14400 bps) Ordering backup diskettes Battery pack recycling Venezuela General Information Finding Information About Your Computer Continued Telephone Number 1-713-374-6864 1-800-OKCOMPAQ (1-800-652-6672) 1-800-345-1518 1-800-345-1518, Option 1 1-713-378-1418...

  • Page 24: Taking A Look At The Computer

    Chapter 2 Taking a Look at the Computer Your computer is equipped with many features, including hotkeys, programmable keys, light indicators, and connectors. This chapter familiarizes you with the components on the computer and how to use them. External devices such as a printer, portable expansion unit, monitor, keyboard, or mouse can be connected to your computer to enhance its functionality.

  • Page 25: Front And Left Side Components

    Accept one Type III, or two Type II, or two Type I PC Cards. Release PC Cards Allow you to connect a microphone, stereo, or headphone to your computer. (See Chapter 8, Enjoying Compaq Audio for details.) Opens the computer.

  • Page 26: Front And Right Side Components

    Front and Right Side Components Front and Right Side Components Front and Right Side of the Computer Ref. Component DualBay DualBay Eject Button AC power connector Function Accepts an internal diskette drive (3.5-inch diskettes) or optional modular battery pack. Ejects the diskette drive or optional modular battery pack.

  • Page 27: Keyboard Components

    Keyboard Components Keyboard Ref. Component Function keys Fn+F4 - Fn+F10 User-programmable keys Suspend button Status panel lights Power button Embedded numeric keypad Arrow keys Stereo speakers Pointing Device Taking a Look at the Computer Keyboard Components Function Used for specific functions in applications and operating systems.

  • Page 28: Status Panel Lights

    Status Panel Lights Status Panel Lights Ref. Indicator Power/ Suspend Battery charge Caps Lock Scroll Lock Num Lock Status Panel Lights Function Turns on (solid) when power to the computer is turned on; blinks in Suspend mode; turns off when computer is in Hibernation or powered off.

  • Page 29: Rear Components

    Rear Components Rear Components Component Keyboard/mouse connector Parallel connector Serial connector Infrared lens (IrDA compliant) External monitor connector NTSC/PAL Video Status panel indicator lights Handle Taking a Look at the Computer Rear of the Computer Function Connects an external keyboard, mouse, or other pointing device.

  • Page 30: Bottom Components

    Bottom Components Bottom Components Component DualBay Pointing device Memory compartment Expansion slot Hard drive compartment Bottom of the Computer Function Accepts an internal diskette drive (3.5-inch diskettes) or modular battery pack. The modular touchpad or trackball moves the pointer around the screen; functions as a mouse.

  • Page 31: Versatile Handle

    Versatile Handle Tilting the Keyboard with the Handle The handle is a multifunctional feature of your computer. To provide more portable power, the handle houses the main battery pack. In addition, the handle moves to three convenient positions: Creates a comfortable tilt for working at the keyboard. Fold the handle back and under the computer.

  • Page 32: Using Keyboard Shortcuts

    Chapter 3 Using Keyboard Shortcuts Keyboard shortcuts help you customize the keyboard. You can use designated keys to change and select computer settings, such as speaker volume, battery conservation, and popup windows. This chapter familiarizes you with the following keyboard and shortcut features: User-Programmable keys Hotkeys...

  • Page 33: User-Programmable Keys

    User-Programmable Keys The four user-programmable keys n at the top of the keyboard allow you to quickly open an application on your computer, bring up a document, or emulate one of the Microsoft Windows and Application Logo Keys. User Programmable Keys By assigning the programmed keys to schemes, you can create multiple sets of key assignments that will allow you to open almost any application or document on your computer.

  • Page 34: Unassigning User-Programmable Keys

    NOTE: To assign keys in other than the current scheme, place a check in the Show advanced options checkbox and look in the Scheme box to see the scheme you are currently using. You can create a new scheme or add/change key assignments in the current scheme.

  • Page 35: Adding Schemes

    Adding Schemes To add a new scheme, do the following: 1. Access the Programmable Keys utility in the Control Panel. 2. Click the Show advanced options checkbox. 3. Click the Add button. 4. Type the name of your new scheme in the popup dialog box that appears.

  • Page 36: Using The Hotkeys

    Using the Hotkeys The hotkey combinations (Fn+F4 - F10) allow you to quickly adjust computer settings using the Fn plus hotkeys F4 through F10. Hotkeys Hotkey Assignments and Functions Feature Hibernation Switching to the external monitor Speaker volume Quick Lock/ QuickBlank Hotkeys Function...
  • Page 37 Hotkey Functions and Assignments Feature Battery Conservation Battery Gauge Contrast Control Brightness Control Using Shortcut Keys Continued Hotkeys Function Fn+F7 Displays the battery conservation settings in a popup window. Use the left and right arrow keys to select a different setting. NOTE: See Chapter 5, Managing Powe r, for more information.

  • Page 38: Customizing The Popup Window

    ......Customizing the Popup Window Your computer includes a feature that allows you to set or change the location of popup windows.
  • Page 39 Special Function Keys NumLk Pause PrtSc Scroll Ctrl+Alt+Delete Fn + suspend Using Shortcut Keys Continued Function Activate this function by pressing Fn+NumLk. When the NumLk indicator light is on, the embedded numeric keypad is activated. Use this toggle key feature to enable and disable the numeric keypad.

  • Page 40: Using The Numeric Keypad

    ......Using the Numeric Keypad The embedded numeric keypad is a section of the keyboard that converts to a numeric keypad when the NumLk function is activated.

  • Page 42: Working With Pointing Devices

    Chapter 4 Working with Pointing Devices The modular pointing device on your computer is a versatile feature that eliminates the need to carry a mouse when traveling. It moves the cursor around the screen and can be used with either hand. This computer can use either a modular touchpad or trackball pointing device.

  • Page 43: Mouse Utility

    3. Roll the ball to the Mouse icon. Press the top button twice to double click. Click the General tab, then Options, and follow the instructions on the screen. Refer to the online Compaq Reference Guide for more information. Using the touchpad: 1.

  • Page 44: Touchpad Components

    Touchpad Components For more information on customizing touchpad settings, refer to the Help in the Mouse utility or to the online Compaq Reference Guide. To clean the touchpad, spray a lint-free cloth with a non-abrasive cleaner and wipe the surface of the touchpad. To remove a more serious stain or mark, use a damp (not wet) cloth and a small amount of dishwashing detergent.

  • Page 45: Trackball Components

    Refer to the Mouse utility in the Control Panel to configure button settings and double-click speed, to customize the pointer and control pointer motion. For further information, refer to the Help in the online Compaq Reference Guide. Working with Pointing Devices...

  • Page 46: Removing A Pointing Device

    Removing a Pointing Device If you prefer a different pointing device, you can replace the pointing device easily. Before removing the pointing device from the computer, remove the device in the DualBay. Follow these steps to remove a device from the DualBay. 1.
  • Page 47 4. Press in the metal retaining clip DualBay and the pointing device bay, to release the pointing device. Pull the pointing device Removing the Pointing Device (Touchpad) Working with Pointing Devices located in the wall between the and remove it.

  • Page 48: Installing A Pointing Device

    Installing a Pointing Device 1. With the computer in Suspend and the DualBay empty, align the slots in the sides of the pointing device with the guide rails in the pointing device bay. 2. Slide the pointing device forward into the bay until it snaps into place.

  • Page 50: Managing Power

    Chapter 5 Managing Power This computer has convenient features that allow you to manage power consumption and maximize battery operating time. The Power Properties icon in the Control Panel includes the power settings for your computer. This chapter describes the following power management features: Power button Suspend button Hibernation...

  • Page 51: Using The Power Button

    ......Using the Power Button Press the power button power/suspend light restart the computer while working in Windows, click Shut Down on the Windows Start menu and follow the directions on the screen.

  • Page 52: Using The Suspend Button

    Using the Suspend Button When you finish working, or if you want to pause in the middle of your applications, initiate Suspend. Suspend has the following benefits: This feature puts the computer to sleep (for up to 100 hours with fully charged Nickel Metal Hydride battery packs;...

  • Page 53: Initiating Suspend

    Initiating Suspend When Suspend is initiated, the following occurs: The computer beeps twice. NOTE: If speakers are turned off, beeps are not audible. The screen blanks. The power/suspend indicator light blinks. Exiting Suspend Exit suspend by pressing the suspend button once. When you exit Suspend, the following occurs: The computer beeps twice.

  • Page 54: Using Hibernation

    Using Hibernation Hibernation is a safeguard condition during which all information in system memory is saved to the hard drive and power to the computer is turned off. When you resume work, your information is returned to the screen exactly where you left off. No information is lost. Hibernation has the following benefits: Since the computer is turned off and there is no drain on battery packs, your computer can stay in Hibernation for an unlimited time.

  • Page 55: Exiting Hibernation

    Exiting Hibernation To resume work after Hibernation is initiated, do the following: 1. While the computer is still in Hibernation, install a fully charged battery pack or connect to an external power source, if installed batteries aren't sufficiently charged. 2. Turn on the computer by pressing the power button once. The computer exits Hibernation.

  • Page 56: Using Ac Power

    ......Using AC Power CAUTION: Ensure that the electrical outlet you plug the power cord into is easily accessible to you at all times. When you want to disconnect power from the computer or Mobile CD Expansion Unit, unplug the power cord from the electrical outlet.
  • Page 57 ......Connecting an AC Adapter to the Computer NOTE: Keep the battery packs in the computer while you're using AC power.

  • Page 58: Using Battery Power

    Using Battery Power Your computer can accommodate from one to three battery packs. The three battery power sources are: 1. Handle battery pack 2. Modular battery pack in the DualBay 3. Modular battery pack in the Mobile CD Expansion Unit (MCD) on some models.

  • Page 59: Removing And Inserting Battery Packs

    Removing and Inserting Battery Packs Removing/Inserting the Handle Battery CAUTION: If no other battery is installed and computer is not attached to external power, save your work, exit all applications, turn off the computer, and disconnect external devices. To remove the battery pack from the handle: 1.
  • Page 60 3. With the battery contacts facing in toward the computer, insert a fully charged battery pack into the handle until it clicks into place. Inserting a Battery Pack in the Handle 4. Turn on the computer, attach external devices, and resume your work.

  • Page 61: Removing The Dualbay Battery

    Removing the DualBay Battery The optional modular battery can be used in the DualBay of your computer or in the Mobile CD Expansion Unit (MCD), depending on the model. To remove the modular battery from the DualBay, follow these steps: CAUTION: If no other battery is installed and computer is not attached to external power, save your work, exit all applications, turn off the computer, and disconnect external devices.

  • Page 62: Inserting A Dualbay Battery

    Inserting a DualBay Battery To insert a modular battery in the DualBay: 1. Lay the computer flat with the label on the battery pack facing up and the battery contacts facing the computer: 2. Align the battery pack with the metal rails in the DualBay and push the battery pack into the computer until it clicks into place.

  • Page 63: Removing The Mcd Weight Saver Module

    Removing the MCD Weight Saver Module Your Mobile CD Expansion Unit (MCD) comes with a weight saver module that protects the battery bay until a battery is inserted. To remove this module, follow these steps: 1. Turn the computer and MCD over, bottom side up. 2.

  • Page 64: Inserting A Modular Battery In The Mcd

    Inserting a Modular Battery in the MCD To insert a modular battery pack in the Mobile CD Expansion Unit (MCD), follow these steps: 1. With the label on the battery pack facing up and the battery contacts facing in, slide the modular battery pack into the MCD battery bay until it clicks into place.

  • Page 65: Resolving A Low-Battery Condition

    Resolving a Low-Battery Condition When you operate the computer on battery power and the battery charge runs low, the computer beeps (unless speakers have been turned off or disabled) and the battery charge indicator on the status panel begins to blink. These signs indicate a low-battery condition. When this occurs, save all work immediately and initiate Hibernation.

  • Page 66: Extending Battery Pack Operating Time

    Extending Battery Pack Operating Time Battery pack operating time can be extended by following these guidelines: Select the High level of power conservation. See Selecting a Battery Conservation Level in this chapter. Initiate Suspend or Hibernation or turn off the computer when not in use for several hours.

  • Page 67: Charging The Battery Pack(S)

    Charging the Battery Pack(s) Follow these steps to fully charge the battery packs: 1. Connect the AC Adapter to the computer and plug it into an electrical outlet. 2. Turn on the computer if you want to use it while the battery packs are charging.

  • Page 68: Recycling Used Batteries In North America

    The battery recycling program provides a safe and easy method for disposing of used batteries. Check with your Compaq authorized service provider to take advantage of the battery take-back program. Managing Power...

  • Page 69: Power Properties Utility

    Display the status of installed batteries Battery Status Tab The Battery Status Tab on the Power icon is a Compaq application for Windows that provides information on the status of each installed battery. The utility includes: an illustration of each battery, showing where it's installed in the computer;...

  • Page 70: Setting Battery Conservation Levels

    ......Setting Battery Conservation Levels To extend the life of your battery, customize the level of battery conservation or click one of three preset conservation levels.

  • Page 71: Specifications

    Custom: Saves battery power according to your specifications by setting timeouts. This setting remains in effect until you change it. (See the following section for more information on timeouts.) NOTE: High, Medium, Drain, or Custom settings remain in effect until you change them. Setting a Timeout Timeouts are specified periods of system or component inactivity designed to conserve power.

  • Page 72: Turning Hibernation On Or Off

    RAM installed. To free up this disk space, you can click the Hibernation tab in Power Properties and turn off Hibernation. However, Compaq does not recommend this, because it could result in lost data.

  • Page 73: Using The Ac Energy Saver

    The energy saver feature is network compatible when used in conjunction with the Compaq Convenience Base with Ethernet model, meaning that you will not be logged off the network when the Energy Saver features are enabled. The Energy Saver feature is network compatible when using network PC Cards, when the PC Card power setting is set to the "on"...

  • Page 74: The Battery Gauge Popup

    The Battery Gauge Popup The Battery Gauge popup is a hotkey (press Fn+F8) with functions similar to the Battery Status tab in the Power icon on the Control Panel. It also provides the status of installed batteries, but, unlike a Windows utility, the Battery Gauge popup is accessible from any application or operating system.

  • Page 76: Working With Removable Devices

    Chapter 6 Working with Removable Devices Removable devices give your computer an added degree of functionality and more flexibility in the way you work. This chapter provides guidelines for working with removable devices in the computer and (depending on the model) the Mobile CD Expansion Unit (MCD).

  • Page 77: Working With The Handle

    Working with the Handle Detaching the Handle CAUTION: If no other battery is installed and computer is not attached to external power, save your work, exit all applications, turn off the computer, and disconnect external devices. To remove the handle from the computer, follow these steps: Close the computer and turn it over, bottom side up, with the handle in the carry position.
  • Page 78 ......4. Lift the handle and remove. 5. Turn the computer over, open the display, turn on the computer, and attach external devices.

  • Page 79: Attaching The Handle

    Attaching the Handle To attach the handle to the computer, follow these steps: 1. If a charged battery is installed in the DualBay, initiate Suspend. (If not, initiate Hibernation by pressing Fn+ suspend.) Close the computer, detach external devices, and turn it over, bottom side Line up the metal tabs on the handle with the slots on the back of the computer.
  • Page 80 4. Tighten the thumbscrews on the handle by turning them clockwise. 5. Turn the computer over, open the display, attach external devices, and press the suspend button to exit Suspend (or press the power button to exit Hibernation). Turning Thumbscrews to Tighten Handle Working with Removable Devices...

  • Page 81: Dualbay Devices

    DualBay Devices The DualBay on your computer can accommodate either the diskette drive that came with the computer or an optional modular battery pack. (See Chapter 5, Managing Power, for information on inserting a modular battery pack in the DualBay.) Removing the Diskette Drive from the DualBay To remove the diskette drive from the DualBay, follow these steps: 1.

  • Page 82: Inserting The Diskette Drive Into The Dualbay

    ......Inserting the Diskette Drive into the DualBay To insert the diskette drive into the DualBay: 1.

  • Page 83: Using The Diskette Drive Externally

    Contact your Compaq authorized dealer, reseller, or service provider for information about the option that allows you to use your diskette drive externally.

  • Page 84: Maximizing Your Mobile Cd Expansion Unit (Mcd)

    Chapter 7 Maximizing Your Mobile CD Expansion Unit (MCD) Create interactive presentations, play full motion video games, or listen to your favorite music CDs on the versatile, powerful Mobile CD Expansion Unit (MCD). This unit adds CD multimedia capabilities to your computer and supports most popular software. A CD-ROM, integrated stereo speakers, a game/MIDI port, dedicated battery bay, and connections to the convenience base are among the features on the MCD.

  • Page 85: Mcd Components

    MCD Components The Mobile CD Expansion Unit (MCD) provides additional functionality to your computer, including a CD-ROM, integrated stereo speakers, and connections to the convenience base. Front and Left Side Components Front and left side components of the MCD include: CD-ROM drive Integrated stereo speakers Computer expansion posts...

  • Page 86: Right And Back Side Components

    Right and Back Side Components Components on the right and back side of the MCD include: Dedicated battery bay NOTE: Remove the weight saver module from the battery bay before inserting the battery pack Game/MIDI port (joystick connection) AC power connector Expansion connector to attach the unit to the convenience base Eject lever to release the computer from the MCD Components on Right Side and Back of the MCD...

  • Page 87: Attaching The Computer To The Mcd

    ......Attaching the Computer to the MCD To attach the computer to the MCD, follow these steps: 1.
  • Page 88 5. Turn the computer over, right side up. 6. Tilt the computer at an angle to line up the two notches on the computer with the guide hooks on the right side of the MCD. 7. Lower the computer o onto the MCD. Be sure that the expansion connector slot on the bottom of the computer is aligned with the connector posts on top of the MCD.
  • Page 89 8. Turn the computer and MCD over, bottom side up. 9. Tighten the two thumbscrews on the bottom of the MCD by turning them clockwise to securely attach the MCD to the computer. 10. Turn the computer back over, right side up. Attach external devices. Open the display.

  • Page 90: Detaching The Computer From The Mcd

    Detaching the Computer from the MCD Detach the computer from the MCD according to these steps: 1. Turn off the computer and disconnect external devices. 2. Close the computer and ensure that the handle is in the up position. 3. Turn the computer and MCD over, bottom side up. Turn the two thumbscrews on the bottom of the MCD counterclockwise to loosen the MCD from the computer.

  • Page 92: Enjoying Compaq Audio

    These capabilities allow you to take advantage of the newest business programs, presentation software, and multimedia educational and entertainment software. This chapter familiarizes you with the audio features on the computer, including: Audio components Internal/external microphones Audio volume/audio software Stereo speakers Enjoying Compaq Audio...

  • Page 93: Identifying Built-In Audio Components

    Output jacks for external stereo headphones or speakers that have a 3.5-mm, 3-conductor plug. External microphone input jack that accepts a 2-conductor, 3.5-mm plug from an electret condenser microphone. External audio input jack that accepts a 3-conductor, 3.5-mm plug. Audio Components Enjoying Compaq Audio...

  • Page 94: External Audio Jacks

    Stereo speaker/headphone jack supports stereo headphones or external stereo speakers. Stereo line-in jack accepts sounds from external audio devices such as a CD player, tape deck, or tuner. Audio Jacks Enjoying Compaq Audio...

  • Page 95: Stereo Line-In Jack

    CAUTION: Use only a 3.5-mm stereo plug in the stereo line-in jack, which has a colored band around the connector post. A mono plug used in the stereo line-in jack may damage the input device. Stereo Plug Versus Mono Plug Enjoying Compaq Audio...

  • Page 96: Internal Microphone

    You can record voice or sound through the internal mono microphone or by plugging an external electret condenser microphone into the mono microphone jack. The internal microphone also supports speakerphone features. (See Chapter 9, Connecting External Devices, for more information on speakerphone capabilities.) Internal Microphone Enjoying Compaq Audio...

  • Page 97: Volume Control

    NOTE: There is no manual volume control on the computer. Volume can only be controlled by the software. WARNING: To reduce the risk of personal injury, adjust the volume control before putting on headphones. Volume Control with Hotkeys Enjoying Compaq Audio...

  • Page 98: Using The Stereo Speakers

    NOTE: Some software applications, such as game programs, include their own volume controls. You may need to make adjustments within these applications to get the desired sound levels. IMPORTANT: If volume is turned down, low-battery beeps may not be audible. Enjoying Compaq Audio...

  • Page 100: Connecting External Equipment

    Device Manager utility Add New Hardware icon PC Cards Telephony features NOTE: For more complete information about the optional equipment compatible with your computer, see the online Compaq Options Catalog. Connecting External Equipment...

  • Page 101: Device Manager Utility

    Device Manager Utility Device Manager is the primary tool for viewing and manipulating your system configuration. It allows you to view your external equipment and internal devices, including keyboard, modem, disk drives, and monitor. To get to the Device Manager, click the Control Panel on the Start menu and double-click the System icon.

  • Page 102: Using Pc Cards

    International Association (PCMCIA). For a list of PC Cards supported on this computer, contact your Compaq authorized reseller or service provider. Also, look for this Compaq PC Card Solution seal. Cards with this logo on their packaging and advertising are supported on most Compaq computers.

  • Page 103: Inserting A Pc Card

    Inserting a PC Card To insert a PC Card, follow these steps: 1. Insert the PC Card into the PC Card slot (front left side of computer). 2. Gently push the card into the top slot, label side up. (Forcing a card into the slot can damage the connector pins.) Removing a PC Card To remove a PC Card, follow these steps:...

  • Page 104: Pc Card Software

    Compaq Reference Guide. Using Telephony Features Using software preinstalled on your computer, in conjunction with a Compaq SpeedPaq 288 Telephony Modem or a Compaq Global 28.8 Telephony Modem, you can take advantage of the following advanced telephony features:...

  • Page 105: Connecting A Tv Or Vcr

    Connecting a TV or VCR To connect a TV or VCR to your computer, follow these steps: 1. Turn off the video equipment you wish to connect. 2. Connect the NTSC/PAL cable that came with your computer to the video connector on the back of the computer. 3.

  • Page 106: Connecting Infrared Equipment

    Do not point one port more than 30 degrees away from another port. The computer's infrared lens can be used when the computer is attached to the Compaq Mobile CD Expansion Unit (MCD), but it cannot be used when the computer is docked in the convenience base.
  • Page 107 Connecting External Equipment...

  • Page 108: Adding Software And Upgrades

    Contact your Compaq authorized reseller to determine which upgrades are available for your model. For detailed installation procedures, refer to the installation documentation included with the equipment or contact your Compaq authorized reseller. This chapter will familiarize you with:...

  • Page 109: Installing Software

    Operating System Support Contact your authorized Compaq service service provider to obtain Compaq supplemental software and drivers if you are replacing your preinstalled operating system with another operating system. Adding Memory Depending on the model, your computer comes with 8 or 16 megabytes of random access memory (RAM).

  • Page 110: Upgrading

    Upgrading Depending on your computer model, you can upgrade the hard drive, processor, and display. To upgrade, contact your Compaq authorized dealer, reseller, or service provider for more information. Understanding Software and Upgrades 10-3...

  • Page 112: Setting Security Features

    Chapter 11 Setting Security Features The security features installed on your computer allow you to customize the security measures you prefer. The computer provides security features to set passwords, lock the pointing device and keyboard, and blank the screen. This chapter describes how to set and modify the following security features: Passwords properties Power-on password...

  • Page 113: Setting Passwords Properties

    Once you establish a power-on password, you must enter it each time you turn on the computer. IMPORTANT: You cannot use the computer if you forget your power- on password. Therefore, Compaq recommends that you record your password and put it in a safe place. Establishing a Power-On Password To establish your power-on password, follow these steps: 1.

  • Page 114: Entering The Power-On Password

    Each computer keyboard is designed to meet specific country requirements. As a result, you may have to substitute another key character. Refer to the online Compaq Reference Guide for more information. If You Forget Your Power-On Password If you forget your power-on password, the computer must be disassembled and the memory cleared.

  • Page 115: Establishing A Setup Password

    CAUTION: If you forget your setup password, you will need to clear the password from memory before you can reconfigure the system. Call your Compaq authorized dealer, reseller, or service provider for assistance if needed. 11-4...

  • Page 116: Deleting/Changing A Setup Password

    NOTE: The syntax for changing the password varies according to the keyboard purchased with your computer. Refer to the online Compaq Reference Guide to find the syntax for your computer. Identifying Quick Controls QuickLock—Locks the keyboard and pointing device while the computer is running.

  • Page 117: Initiating Quick Controls

    ......Initiating Quick Controls Quick Controls establish security measures when your computer is turned on but not in use. After setting the power-on password in Passwords Properties, Quick Controls can be initiated in two ways: 1.

  • Page 118: Using A Cable Lock

    ......Using a Cable Lock In order to secure your computer and prevent it from being stolen or accidentally disconnected, you may want to use a cable lock.
  • Page 119 ......Chapter 11 Setting Security Features 11-8...

  • Page 120: Caring For The Computer

    Chapter 12 Caring for the Computer This chapter provides Compaq recommended guidelines for taking care of your computer. These guidelines, aimed at ensuring your computer's longevity and reducing the risk of damage, include: Routine care Travel guidelines Shipping guidelines Caring for the Computer...

  • Page 121: Routine Care

    Routine Care You can keep the computer in good condition and working properly by following these guidelines: Operate the computer with a battery pack installed, even when you're using external power. This supplies the battery with a constant trickle charge and ensures a fully charged battery pack the next time you turn on the computer.

  • Page 122: Travel Guidelines

    You can send your computer and diskettes through airport X-ray machines. However, Compaq recommends that you do not send your computer and diskettes through airport magnetic detectors or expose them to security magnetic wands.

  • Page 123: Shipping Guidelines

    Shipping Guidelines Should you need to ship the computer, follow these guidelines: Safeguard your data before shipping by backing it up onto diskettes or tape media. Be sure that diskettes or tapes are not exposed to electrical or magnetic impulses while stored or in transit.

  • Page 124: Accessing Diagnostics

    (for example, MS-DOS, Windows, or OS/2). Accessing Diagnostics from Windows You can also access configuration and diagnostics information from the desktop by following these steps: 1. Click Start. 2. Click Settings. 3. Click Control Panel. 4. Double-click the Compaq Diagnostics icon. Diagnostics 13-1...

  • Page 125: Running Computer Checkup (Test)

    This information allows the service provider to reproduce the same environment on another computer for testing. It is also recommended that you run Computer Checkup and have the printed report available before placing a call to Compaq Customer Support. To run Computer Checkup, follow these steps: 1.
  • Page 126 When the testing is complete, the test option menu is displayed again. NOTE: When you run Computer Checkup, record any error message numbers and have them available when you contact your Compaq authorized reseller or service provider for assistance. 11. Exit to the Configuration and Diagnostics menu. Diagnostics...

  • Page 127: Running The View System Information (Inspect Utility)

    Graphics/Video Windows WIN.INI file Windows SYSTEM.INI file You can display, print, or save the information. Your Compaq authorized reseller or service provider may ask you to run this utility to assist in analyzing the system. This information allows the service provider to reproduce the same environment on another computer for testing.
  • Page 128 To run View System Information (INSPECT), follow these steps: 1. Turn on or restart the computer by pressing the power button. 2. As soon as the cursor is displayed in the upper-right corner of the screen, press F10. IMPORTANT: The cursor is displayed on the screen for about two seconds.

  • Page 130: Troubleshooting

    Chapter 14 Troubleshooting This chapter provides information on how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that can be displayed on the screen. Troubleshooting information is provided on the following pages for: Battery Diskettes/Diskette drive Hard Drive...

  • Page 131: Interpreting Messages On The Screen

    If the problem appears related to a software application, also check the documentation provided with the software. You may discover something you can resolve easily yourself. If the condi- tion persists, contact your Compaq authorized service provider or Compaq Customer Support.9 14-2...

  • Page 132: Solving Battery Problems

    Solving Battery Problems Some common causes and solutions for battery problems are listed in the following table. The "Solving Power Problems" section in this chapter also may be helpful to you. Battery Problems and Solutions Problem Computer won't turn on when battery packs are inserted and AC Adapter is unplugged.
  • Page 133 No action is necessary. Allow time for the battery pack(s) to return to room temperature. Replace the battery pack(s). Use the battery pack(s) without attempting to fast charge. Call your Compaq authorized service provider to replace the real-time clock battery. Continued...
  • Page 134 Battery Problems and Solutions Problem Battery charge doesn't last as long as expected. Battery packs are warm to the touch after charging. NOTE: Store the battery pack in a cool, dry place when not in use. High temperatures reduce the life of the battery pack and cause it to lose its charge more quickly.

  • Page 135: Solving Diskette/Diskette Drive Problems

    Use a larger diskette. Enable diskette drive through the Device Manager in the Systems icon on the Control Panel or through F10 setup. See the online Compaq Reference Guide . Format the diskette. Use the type of diskette required by the drive.

  • Page 136: Solving Hard Drive Problems

    Hard drive has bad Run ScanDisk utility; check sectors or has failed. the box "Automatically fix." Reformat the hard drive. Contact your Compaq authorized service provider. Hard drive is not Turn off and unplug the seated properly. computer. Remove the battery pack.

  • Page 137: Solving Hardware Installation Problems

    ......Solving Hardware Installation Problems Some common causes and solutions for hardware installation problems are listed in the following table. Hardware Installation Problems and Solutions Problem New device is not rec-...

  • Page 138: Solving Keyboard And Embedded Numeric Keypad Problems

    Some common causes and solutions for keyboard and embedded numeric keypad problems are listed in the following table. NOTE: Consult the online Compaq Reference Guide on the use of the NumLk key and the embedded numeric keypad. Solving Keyboard and Numeric Keypad Problems...

  • Page 139: Solving Memory Problems

    ......Solving Memory Problems Some common causes and solutions for memory problems are listed in the following table. Problem Memory count during Power-On Self-Test...

  • Page 140: Solving Pc Card Problems

    PC Cards supported by Compaq. See Chapter 10, Understanding Software and Upgrades, to see the Compaq PC Card logo designed for Compaq-supported cards. Card is not fully Ensure the card is inserted in...
  • Page 141 PC Card. Refer to the online available for this Compaq Reference Guide. configuration. Card is not compatible. Contact Compaq Customer Support or a Compaq authorized service provider for a list of PC Cards tested successfully in Compaq computers.

  • Page 142: Solving Power Problems

    Solving Power Problems Some common causes and solutions for power problems are listed in the following table. The Solving Battery Problems section in this chapter also may be helpful. Power Problems and Solutions Problem Computer won't turn on when battery packs are not inserted.

  • Page 143: Solving Printer Problems

    ......Solving Printer Problems Some common causes and solutions for printer problems are listed in the following table. Problem Printer won't turn on.

  • Page 144: Solving Display Screen Problems

    Solving Display Screen Problems Some common causes and solutions for display screen problems are listed in the following table. Display Screen Problems and Solutions Problem Characters are dim. Screen is blank. Screen is blank and the power/suspend indicator is blinking. Possible Cause Brightness/Contrast controls not properly set.
  • Page 145 ......Display Screen Problems and Solutions Problem Screen is blank, the power/suspend indicator is blinking, and the battery charge indicator is blinking.

  • Page 146: Solving Software Application Problems

    Solving Software Application Problems Most software application or installation problems occur because of one or more of the following conditions: Application was not installed correctly. Memory was not allocated correctly. Conflict exists between applications. Software Application Problems and Solutions Problem Cannot use an application.

  • Page 147: Solving Pointing Device Problems

    ......Solving Pointing Device Problems Some common causes and solutions for trackball and mouse problems are listed in the following table. Pointing Device Problems and Solutions Problem External serial...
  • Page 148 Pointing Device Problems and Solutions Problem Possible Cause Touchpad or An external PS/2 mouse trackball or other pointing device does not work. is connected to the computer, and the system disabled the touchpad or trackball. Device driver is Wrong pointing device is loaded but pointing selected.

  • Page 149: Cleaning The Trackball

    ......Cleaning the Trackball Operate the trackball with clean hands. Under normal conditions, you only need to wipe the computer case and trackball with a dry soft cloth.

  • Page 150: Cleaning Inside The Trackball Assembly

    Cleaning Inside the Trackball Assembly To remove dust and buildup on the inside surfaces of the trackball: 1. Turn off the computer. Remove battery packs. Disconnect external devices. Remove the trackball. 2. Remove any large particles of debris that have fallen into the trackball housing.

  • Page 151: Servicing The Computer

    8. Replace the battery pack and reconnect the AC Adapter if necessary. Servicing the Computer To get help from Compaq Customer Support or to find a Compaq authorized reseller or service provider location, call one of the numbers in the Worldwide Telephone Numbers in Chapter 1.

  • Page 152: Preparing For A Call To Customer Support

    Worldwide Telephone Numbers in Chapter 1.) Before you place a call, run Compaq Diagnostics and print out the hard copy results for reference, if possible. You should have the following information ready so that the cus- tomer support representative can provide you with the fastest possible solution when you call.

  • Page 154: Post Error Messages

    If one of the error codes listed below is displayed on the screen during POST, follow the instructions in the recommended action. If you receive an error code not listed here, contact your Compaq authorized service provider. You also may wish to run Computer Checkup;...
  • Page 155 Action If you removed a memory expansion board prior to turning on the computer, no action is required. Otherwise, contact a Compaq authorized service provider. Replace memory expansion board. Run Computer Checkup. (See Chapter 13.) Run Computer Checkup.

  • Page 156: Connector Pin Assignments

    Appendix B Connector Pin Assignments * = Active low Parallel Connector Connector Pin Assignments Signal Strobe* Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge* Busy Paper Out...

  • Page 157: Serial Connector

    Connector Connector Connector Pin Assignments Serial Connector Keyboard/Mouse Connector Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready Ground Data Set Ready Ready to Send Clear to Send Ring Indicator Signal Data Reserved Ground + 5V Clock Reserved...
  • Page 158 External VGA Monitor Connector Connector Signal Red Analog Green Analog Blue Analog Not Connected Ground Ground Analog Ground Analog Ground Analog Not Connected Ground Not Connected Not Connected Horizontal Synch Vertical Synch Not Connected Connector Pin Assignments...
  • Page 159 Signal Standby Switch Ground Ground EICARD EIARI EIADSR Keyboard Data Keyboard Clock Mouse Clock Printer Busy Printer PE Printer Autofeed Printer Error Printer Data 1 +DCIN BATLED CRT-VSYNC CRT-HSYNC Ground EIARTS Ground Ground Ground Printer Strobe Ground Printer Select Ground Printer Initialize Ground +DCIN...
  • Page 160 PC Card (PCMCIA) Connector Signal Ground Data bit 3 Data bit 4 Data bit 5 Data bit 6 Data bit 7 Card enable 1 Address bit 10 Output enable Address bit 11 Address bit 9 Address bit 8 Address bit 13 Address bit 14 Program/Write enable Ready or busy/...
  • Page 161 PC Card (PCMCIA) Connector Signal Address bit 18 Address bit 19 Address bit 20 Address bit 21 Power Programming and peripheral supply 2 Address bit 22 Address bit 23 Address bit 24 Address bit 25 Reserved Connector Pin Assignments Continued Signal Card reset Extend bus cycle...

  • Page 162: Power Cord Set Requirements

    Power cord sets for use in other countries must meet the requirements of the country where you use the AC Adapter. For more information on power cord set requirements, contact your Compaq authorized dealer. General Requirements The requirements listed below are applicable to all countries: 1.

  • Page 163: Country-Specific Requirements

    Country-Specific Requirements Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway Sweden Switzerland United Kingdom United States Power Cord Set Requirements Power Cord Set Requirements Accredited Agency EANSW CEBC DEMKO FIMKO KEMA NEMKO SEMKO Applicable Note Numbers...
  • Page 164 Notes : 1. Flexible cord must be <HAR> Type HO3VV-F, 3-conductor, .75 mm 2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
  • Page 165 ......Appendix C Power Cord Set Requirements...

  • Page 166: Electrostatic Discharge

    Appendix D Electrostatic Discharge A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing Electrostatic Discharge To prevent electrostatic damage, observe the following precautions: Avoid hand contact by transporting and storing products in static-safe containers.
  • Page 167 Use a portable field service kit with a folding static-dissipating work mat. IMPORTANT: If you do not have the suggested equipment for proper grounding, contact a Compaq authorized reseller or service provider. For more information on static electricity or assistance with product installation, contact your Compaq authorized service provider.

  • Page 168: Regulatory Agency Identification Numbers

    Identification Numbers The following options have been evaluated for use with your computer. These Compaq approved options can be identified by their assigned series numbers that are listed below. To ensure continued reliable and safe operation of your computer, only these options should be used.
  • Page 169 ......Appendix E Regulatory Agency Identification Numbers...

  • Page 170: Auto Adapter

    ......Appendix F Specifications This appendix provides physical and performance specifications for subassemblies of the computer: Computer Displays (Color STN and TFT) Diskette Drive...
  • Page 171 ......Dimensions (display size) Height Width Number of Colors Color Palette Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration...
  • Page 172 ......Dimensions (display size) Height Width Number of Colors Color Palette Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration...

  • Page 173: Diskette Drive

    ......Diskettes Size High Density (MB) Low Density (KB) Light Height Bytes per Sector Sectors per Track High Density Low Density Tracks per Side...

  • Page 174: Hard Drives

    ......Model Standard Configurations Formatted Capacity Per Drive) Physical Logical Drive Type Drive Size Inches Centimeters Transfer Rate Media (MB/s) Interface (MB/s)
  • Page 175 ......Dimensions Power Supply Ratings Rated Voltage Range Rated Input Current Rated Input Frequency Maximum Output Voltage Maximum Output Current F-6 Specifications AC Adapter...
  • Page 176 ......Dimensions Height Length Width Weight Energy Voltage Amp-hour Capacity Watt-hour Capacity Environmental Requirements Operating temperatures Nonoperating temperature F-7 Specifications Lithium Ion Modular Battery Pack...
  • Page 177 ......Dimensions Height Length Width Weight Energy Voltage Amp-hour Capacity Watt-hour Capacity Environmental Requirements Operating temperatures Nonoperating temperature F-8 Specifications Lithium Ion Handle Battery Pack...
  • Page 178 ......Nickel Metal Hydride Handle Battery Pack Dimensions Height Length Width Weight Energy Voltage Amp-hour Capacity Watt-hour Capacity Environmental Requirements Operating temperatures...

  • Page 180: Index

    5-21 storing, 5-17, 14-5 beeps identifying low-battery condition, 5-16 brightness control, 3-6 cable lock, 2-2, 11-7 Compaq authorized dealer locating, 14-22, 14-23 components bottom panel, 2-8 front and left side, 2-2 front and right side, 2-3 handle, 2-9...
  • Page 181 13-4 modem, 13-4 operating system, 13-4 printer, 13-4 processor, 13-4 prompted, 13-3 Quick Check, 13-3 ROM versions, 13-4 running Compaq Diagnostics for Windows, 13-4 computer checkup (TEST), 13-2 video, 13-4 diskette drive inserting diskette, 6-7 weight saver module, 6-7 display...
  • Page 182 See pointing device NTSC/PAL connecting, 9-6 uses, 2-7 numeric keypad, 3-9 online references, 1-1 Compaq Dictionary, 1-1 Compaq Reference Guide, 1-1 Microsoft Windows 95, 1-1 options catalog, 1-1, 1-2 product tutorial, 1-1 Safety & Comfort Guide, 1-1 Windows interface, 1-2 operating system...
  • Page 183 ......pointing device cleaning, 14-20 features, 2-8 installing, 4-7 Mouse utility, 4-2 problems, 14-18 removing, 4-5 touchpad, 4-3 trackball, 4-4 POST, See Power-on Self-Test...
  • Page 184 ......power/suspend light, 5-2 status panel indicators, 2-7 stereo speakers, 8-7 storage temperatures for battery pack, 14-5 Suspend, 2-4, 5-3 button, 5-3 exiting, 5-4...

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