Nortel Express Call Center Troubleshooting Manual page 22

Media Card
Application loadware upgrade for Media Card
The Media Card stores the application loadware on the C:/ drive compact flash
card as the exec file. Only one version of the loadware is present on the compact
flash card. During upgrade, the C:/exec file is overwritten, and the contents of
the new C:/exec file are verified. The card must be restarted or reset for the new
loadware to take effect.
Before an upgrade can be performed, the Media Card must first be disabled from
LD 32 using the DISC command. The Media Card service on the Symposium
Express server must also be stopped. The card is reenabled, and the service is
restarted after the Media Card upgrade is complete.
There are two options for upgrading the loadware. The first option is to use an
FTP client to connect to the card, copy the loadware onto the PCMCIA /A: disk
of the card, and then do the upgrade from there using the command
"upgradePCMCIA." This option takes the loadware file from the PCMCIA disk
and copies it onto the C:/exec file.
The second option is to place the loadware file on an FTP server, and use the
"upgrade" command to retrieve the file from the FTP server and copy it onto the
C:/exec file. Both options are described below.
To upgrade the loadware from the PCMCIA disk
For more information on upgrading the loadware, see the Symposium Express
Voice Services on Media Card Installation Guide.
To upgrade the loadware from an FTP server
To upgrade the loadware over the network from an FTP server, you must copy
the loadware binary file to an FTP server, and then run the upgrade.
From the Windows Start menu, choose Programs → MSDOS Prompt.
1
Result: The MSDOS Prompt window appears.
2 Type ftp, and then press Enter.
3 Type open aaa.bbb.ccc.ddd, and then press Enter.
aaa.bbb.ccc.ddd is the IP address of the FTP Server.
4 At the FTP prompt, type the appropriate user name, and then press Enter.
Result: The password> prompt appears.
22
Standard 2.0
Symposium Express Call Center