Technical Support And Information - Nortel INM 5.0 User Manual

viii About this document
Buttons and menu items
Buttons and menu items in the application interface appear in bold face as in
the following example:
Keyboard keys
Keyboard key names appear in bold face as in the following example:
Results of an action and comments
Results of an action and comments are printed in italic type, as follows:

Technical support and information

Nortel Networks maintains Integrated Network Management (INM) support
centers in North America and the United Kingdom (UK). Based on the
location from which your account is managed, refer to one of the following
sections.
Customer accounts managed in North America
INM Customer Care provides technical support for INM customer accounts
managed in North America. The support provided consists of emergency and
regular technical support and an INM Product Services suite of additional
support services.
Use one of the following telephone numbers to reach INM Customer Care.
Emergency technical support
You can reach emergency technical support personnel outside of the regular
technical support hours through an automatic paging system.
Nortel Networks provides emergency technical support for INM customers
who have purchased an optional, value-added service package. The service
package provides technical support outside of regular hours for critical issues
for the period covered by the service package.
Integrated Network Management
Click on the OK button.
Press Return ( ).
The Controller List window appears.
Call toll free:
If you are not in Canada or the US
Call:
Note: Access to regular technical support for all issues defined in the
service package is also available for the period covered by the service
package.
450-3101-031
If you are in Canada or the US
1-877-684-6622 (1-877-NTINMCC)
1 (country code) 613-765-7766
Rel 1.0 Standard June 1999